Customer service Lead/Billing Lead Resume

OBJECTIVE:

To achieve a position where my skills with administration, supervisory experience, negotiation and computer skills can be used to achieve maximum profitability and increased success for the company.

PROFESSIONAL EXPERIENCE

Customer service Lead/Billing Lead

Confidential

Responsibilities:

Completed sales audits in a timely manner
Trained representatives with new policies and procedures.
Coached representatives regarding errors
Adhere to the RKE/overseer/uniform schedule
Assist customer service supervisor with training and guidance of customer service representatives.
Handle difficult inquires and complaints referred by CSR’s or other departments by finding solutions.
Perform monthly side by sides.
Complete daily reports i.e. daily stats, aux reports, trouble call error report.

Customer service Representative

Confidential

Responsibilities:

Recommend new products and benefits to the customers.
Perform troubleshooting techniques on cable service, and schedule service calls as needed.
Answer billing questions and receive payments.
Up sell customers on products, and services.