SUMMARY

• 12 years of experience in Information Technology in Various Roles Business Analyst, Scrum master/ PM.
• 5+ years - experience assisting teams with identification of action items, tasks and activities and tracking progress.
• 5 years’ experience with project methodology and management.
• Experienced managing PMO processes - scope, scheduling, timelines, budgets, risk.
• Experience in wide array of projects including, Infrastructure, Software, Application Development, etc.
• Expertise in Business Process Modeling, Business Process Re-design and in designing Process Architecture.
• Experienced in Agile methodology
• Solid understanding of Rational Unified Process (RUP) using Rational Rose, Requisite Pro, Unified Modeling Language (UML), Object Modeling Technique (OMT), Extreme Programming (XP), and Object Oriented Analysis (OOA)
• Excellent understanding of Data Models and Information Architecture and sound skills in SQL.
• Proficient in gathering and converting User Requirements into Business Requirements and Functional Requirement Specifications (FRS) and use Modeling tools like Rational Rose and Microsoft Visio for requirements modeling.
• Experience with PRISM, Clarity project management tool
• Experience working with HP Quality Center, TFS, JIRA, RTM etc.
• Experience in definingBusinesscases, needs, and processes through workshop facilitation, interviews, observation work andbusinessmodeling techniques
• Sound understanding of Gap Analysis, requirement management, risk analysis and project plans.
• Solid Agile experience with understandinguserstories and storyboards
• Experience in conducting Joint Application Development (JAD) sessions and White Board Sessions with end-users, Subject Matter Expert (SMEs) team, Architects and design group development and QA team for project meetings, walkthroughs and customer interviews commensurate with excellent communication skills
• Creative and aggressive self-starter with integrative thinking skills, capable of communicating creative ideas through graphical analysis charts and statistical data display.
• Experience tracking issues, risks and change requests in support of the project team.
• Experience with time tracking processes and procedures.
• Experience with meeting facilitation and note taking.
• Experience with assisting in the development of status reports and presentations.
• Experience assisting project management teams with identification of action items, tasks and activities and tracking progress.
• Experience with following PMI Standards.
• Experience with tracking issues and managing change requests.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Proficiency with MS Project.
• Proficiency with Microsoft SharePoint calendars and sites.
• Ability to define problems, collect data, establish fact, draw conclusions and solve problems in a timely and accurate manner
• Ability to plan, initiate and organize service engagement activities.
• Ability to track and report on assignments and activities through to completion.
• Ability to work independently or within a team environment, and demonstrate excellent judgment, initiative, analytical skills, and customer service skills.
• Ability to work on multiple projects simultaneously, insuring quality of output.
• Ability to effectively facilitate meetings.
• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.
• Ability to effectively and professionally communicate with management, staff and customers as well as demonstrate sound judgment/reasoning skills.
• Ability to handle confidential information with discretion.
• Strong detail-orientation and prioritization skills to meet critical deadlines.
• Experience in documenting, tracking and analyzing project tasks, issues and schedule.
• Willingness and aptitude to learn unfamiliar systems, and to stay informed of new technologies.
• Strong experience in supporting multiple Project and Program Managers, scheduling, helping to keep the project on task and delivered on time
• Strong interpersonal skills with the ability to communicate with a variety of audiences
• Effective communicates relevant project information to superiors
• Effective written and oral communication skills.
• Effective problem-solving skills.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/NT/2000/XP/Vista/7, MS-DOS, UNIX, Linux

Languages: C, C++, Java script, VB script, UNIX, Linux, Shell Scripting, HTML, XML, SQL/PL SQL,TSQL

Database: MS SQL Server, MS Access, MySQL, Oracle

Test Management Tools: HP Quality Center / HP ALM, Rational Test Manager, Rational Requisite Pro, HP QTP 8.2/9.2/9.5/10.0, Selenium, Work soft Certify, HP Solution Manger.

Microsoft Tools: MS Office Suite (Word, Excel, Power Point), Microsoft Project, Microsoft Visio, SSRS

Browsers: Internet Explorer, Netscape navigator, Firefox, Chrome

Defect Tracking Tools: Bugzilla, JIRA, Confluence

Protocol: Business Objects, Bloomberg, First Call, SOX, Business Intelligence tools

Web Technologies: JSP, Servlets, EJB, VB.NET, ASP.NET, XML, SOAP, JMeter

Wire framing Tools: Balsamiq, Axure, Bootstrap etc.

ERP Applications: SAP FICO, SD, MM, PP, GTS, ABAP, FSCD, QM, SAP BW

EHR Tools: EPIC, All scripts, NextGen, Cerner, Siemens Soarian Financials, Clinical, DI, CPOE

HL7 Tools: Open link, Egate, Rhapsody, Iguana

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Agile scrum Master

Responsibilities:

• Collects and defines requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes.
• Conduct data mapping sessions, and write the required business requirements documentation including use cases.
• Created Detail business requirements (DBR), System requirements (SR), Requirement Traceability Matrix (RTM), Source to Target Mapping (STTM).
• Involved in Six Sigma process analysis.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Designed and developed project document templates based on SDLC methodology.
• Responsible for writing and reviewing Functional Specs (Use cases and userstories).
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Documented Requirements for Management Reporting out of Clear Quest using Crystal Reports.
• Worked by assisting business user with any issues and by running queries for ad-hoc reports for management team.
• Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by the change requests.
• Provided training on new features within and prepared training materials like Quick Reference Guides and Job aids.
• Review Business and Functional Requirements and Transform those Requirements in to Detailed Test cases and Execute on the Assigned CR’s, Projects, Bugs etc.
• Extensively used JIRA to develop User stories .Sprints, Epics.
• Extensively Used Confluence and SharePoint site for Various Project documents.
• Extensively used Salesforce CRM for Various Dashboards and Reports Business UAT testing
• Analyzing/Review Defects/Bugs with Quality Analysts and interacted with Developers to resolve issues.
• Conduct formal test case review sessions with project team and in corporate feedback.
• Execute UAT cases, document actual results and evaluate compared to expected results.
• Contribute to the project in team environment while simultaneously completing individual tasks and goals

Confidential

Agile Scrum Master /PM

Responsibilities:

• Responsible for building and tracking holistic (E2E) program/project plan covering all aspects of the program - including deployment, give and get, etc.
• Responsible for providing an integrative view and analysis of the various project aspects within the program to enable better decisions making.
• Ensures that information is gathered and disseminated to all stakeholders/management.
• Tracks and highlights trends and raises areas of concern regarding possible deviations from project and program plans.
• Supports program and project governance.
• Performs project audits/reviews and extracts lessons-learned.
• Prepares risk management reports and statuses, performs reviews of various project activities to identify and highlight risks and develops appropriate contingency plans.
• Deploys effective and auditable methods for those areas under the Project Management Office's responsibility.
• Implements Project Management tools and best practices.
• Develops Project Management processes.
• Participate in and lead regularly scheduled project update calls and meetings with project team.
• Align and collaborate with Content Management, Global, Product Development and Marketing teams to understand business and technical requirements.
• Identify issues that occur with content updates and promotions and work with applicable departments to resolve issues.

Environment: Project Analysis, Business Requirements, Content Management, Development, Excel, Management, Outlook, PowerPoint, Project, Project Management, Salesforce CRM,Clairty, kronos workforce, PeopleSoft HCM solutions, BMC Remedy

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Gathered business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams
• Managed the team of consultants responsible for developing on-demand Medicaid Management System reports.
• Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC
• Responsible for handlingGISdata manipulation, mapping, and basic database tasks
• Responsible for working on OBIEE repository design, development and maintenance
• Responsible for supporting claimsadjudication& remittance
• Responsible for Understanding, Assessing and translating business owner requirements intoSharePoint
• Responsible for working on Trillium software for improving data quality
• Responsible for working uploading test cases and mapping the Business Extensive experience with Sharepoint and Collaboration portal
• Experience in full life-cycle SOA development including object oriented analysis, component architecture and design.
• Responsible for BusinessAnalysis, including strategy, concept development, scope definition and problem discovery
• Responsible for maintaining and administering Sharepoint and update the document repository
• Worked on mapping the ICD-9 codes ICD-10 codes for the existing DHHS system
• Responsible for working on rolling-off various existing Sharepoint portal and create a highly efficient single Super Sharepoint
• Experienced in mapping the ICD-9 and ICD-10 codes
• Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
• Experience in working in the Application development in Agile environment
• Worked in HL7 transactional environment
• Worked on multiple ICDD-10 code mapping to single ICD-9 codes
• Responsible for pulling and validating the data from SQLservers and validating the data
• Responsible for ensuring requirements (UserStories) are aligned to fulfill models and value stories for the business and customers
• Experienced in working on projects which involved usage of data warehousing and Master data management and Teradata data warehousing projects
• Thoroughly understanding in gathering requirements for the process re-engineering.
• Responsible for Defining, Implementing and operating a SharePoint governance model providing structure for site rollouts and content management
• Responsible for installing and maintaining applications on theSharePointPlatform
• Responsible for analyzing business needs and developing Cognos reports for State Stakeholders
• Experienced in working with technical Writing teams and ensure the delivery of a high quality software application
• Knowledge in setting up user accounts, responsible for auditing and documenting the environment design in Sharepoint 2007
• Involved in all phases of software development life cycle in RUP framework.
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams
• Experience in Facilitating organizational change strategy development and objective setting with a cross-functional group ofBusiness/Statestakeholders
• Experience in Insurance Claims process procedures and knowledge of basicadjudicationand Insurance business rules
• Experienced working in Agile methodologies (XP, Scrum, Kanbaan)
• Have exposure to maintaining Crystal Reports
• Developed medical claims business workflows andworked extensively on adjudication systems
• Experience with writing several custom Crystalreportsthat require database and CrystalReportsknowledge
• Involved in broad-based information systems and utilizing tools and techniques to make Business Changes and experience in Business Process re-engineering
• Responsible for organizing meeting and provide best methods to automate and simplify the existing Business processes using Sharepoint
• Responsible for Collaborating and automating the collection and delivery of data usingSQLqueries
• Responsible for developing Front end edits for claimsadjudication
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Developed business process models in RUP to document existing and future business processes.
• Extensive experience in content management, document management, and records management within aMOSS (2007) environment
• Responsible for providing technical server based solutions for on-goingGISprojects such asGISconfiguration, resource allocation, and project direction
• Interacted with the users and logged any defects, enhancements from the UAT and communicated them to the development team
• Responsible for working on HL7 formats and code sets and develop solutions
• Experience across a variety ofprocessmethodology and modeling techniques and BPM tools
• Acted as a Subject Matter Expert on Application knowledge for preparing training presentation, Quick Reference Guides and assisting with any issues/questions that arose from training
• Managed various release cycles starting from enhancements to production for the RADAR application
• Provided production support on both SONAR and RADAR including any communications for the development team and to log defects/enhancements in order to plan future releases

Confidential, Gaithersburg, MD

Sr. Business Analyst/ Sr. Quality Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analysed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
• Worked with the SME’s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs and analyse the possible technical solutions.
• Troubleshoot any problems found within FACETS 4.3 and when testing the SQL data database while validating against the business rules.
• Responsible for testing XML based Web Services in complex systems integration environments consisting of Web, Application, Database and Integration servers.
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Experience in integrating claims, eligibility, provider and data information using facets
• Conducted analysis, assessments and cost/benefit analysis using facets
• Have hands-on experience with HP Quality center in logging defects, uploading test cases and execution.
• Created, implemented the Change Control process for all system associated development related to the FACETS 4.3.
• Experience in Facilitating organizational change strategy development and objective setting with a cross-functional group ofBusiness/Statestakeholders
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Coordinated JAD session with system analysts, development team, project manager for application development and Pre-validation specifications.
• Developed and managed project plans, schedules, issues log created and business-technical conflicts.
• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing.
• Responsible for testing XML based Web Services in complex systems integration environments consisting of Web, Application, Database and Integration servers.
• Responsible for creating Customized Transaction set using ECMAP tool
• Identified gaps in the business process.
• Worked in HL7 transactional environment
• Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.
• Used Test Director which is a Mercury tool to help manage defects and issues log during the testing phase..

Environment: Rational Suite (Rose, Requisite Pro), Windows XP/2000, SQL,HL7, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, Win Runner, Load Runner, Test Director (Mercury Interactive), Java, Oracle

Confidential, PA

Sr. Business Analyst

Responsibilities:

• Helped in defining Change Management Process for Release Management Team.
• Mapped process flows; assess as-is processes through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
• Prepared Business Object / Business Process Models that included modeling of all the activities of business from conceptual to procedural level.
• Designed and developed Use Cases using UML and Business Process Modelling.
• Consulted with healthcare insurance company to develop conversion specifications for other insurance Coordination of Benefits (including Medicare).
• Identified gaps in the business process.
• Used Trillium software to improve the data quality
• Responsible for Planning, Configuring, Designing, Implementing and testing SharePoint solutions.
• Recommend system/process solution approaches to minimize risk and workflow impacts while capitalize strategic goals.
• Experience with Sharepoint and Collaboration portal
• Assisted process owners in process training and implementation.
• Streamlined the Restatement Financial Data Warehouse access review Process.
• Gathered requirements from users of the Clear Quest (CQ) tool for any Enhancements or change requests for any defects.
• Involved in Six Sigma process analysis.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Designed and developed project document templates based on SDLC methodology
• Established RUP (Rational Unified Process) methodology and provided assistance in developing Use cases and project plans.
• Responsible for writing and reviewing Functional Specs (Use cases and userstories)
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Documented Requirements for Management Reporting out of Clear Quest using Crystal Reports.
• Worked as a CQ administrator by assisting customer with any issues and by running queries for ad-hoc reports for management team.
• Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by the change requests.
• Provided training on new features within CQ and prepared training materials like Quick Reference Guides and Job aids.

Environment: Rational Suite (Rose, Requisite Pro), Windows XP/2000, SQL,HL7, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, Win Runner, Load Runner, Test Director (Mercury Interactive), Java, Oracle

Confidential, Middletown, DE

Business Analyst

Responsibilities:

• Created an enterprise workflow application based on CRUD rules for Customer Data that would allow for future integration of data infrastructure across various business areas into a single UI.
• Prepared logical data model in the form of Business Context diagram to include various entities and attributes in order to facilitate the design of Data model in the form of ER Diagrams.
• Studied current information structures and data models of the current databases to better understand the design of target data source.
• Performed custom data conversions and developed custom software for risk management applications including general claims, vehicle accident and administrative tracking.
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
• Provided suggestions and ideas more from a strategic and long-term perspective.
• Used Rational Clear Quest to track required changes and Rational Clear Case to maintain different versions of the project documentation
• Involved in integration of various Customer Data Sources and provided Data Mapping from various sources like CCD, LPCD, DCD into the target centralized customer data source.
• Modeled Business requirements into workflows to depict various scenarios of system to request RFI and RFP responses from major vendors.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Intricately involved in Business Process Flow development, Business Process Modeling, and ad hoc Analysis
• Performed detailed comparative analysis of response to RFPs of vendors and Graphically Represented the recommended solutions in PowerPoint to Senior Management
• Prepared and maintain Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application.
• Followed a methodical Change Management Process and documented any Change Requests into Clear Case for any changes in the requirements after the requirements were base lined.
• Conducted Architectural Discussions to prepare the Proposed Architecture and provided insight in the Business Case to the Architecture Review Board (ARB).
• Lead the effort of Data Migration from disparate data sources into normalized data to eliminate redundant information and organizing the tables to easily maintain the table structures.
• Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Prepared training materials in the form of User manuals by preparing step-by-step guide to all screen flows in CMS.
• Assisted in development of User Interfaces and prepared screenshots to get business’s buy-in on the requirements.

Environment: Rational Suite (Rose, Requisite Pro), Windows XP/2000, SQL,HL7, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, Win Runner, Load Runner, Test Director (Mercury Interactive), Java, Oracle