SUMMARY

• 9 years of IT Experience as CRM Consultant, Business analyst, Salesforce.com Administrator and Developer.
• Experience in administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience in all phases of Software Development Life Cycle (SDLC) including Requirements analysis, Design, Implementation, Testing and Deployment of Enterprise applications
• Experience on working with Service Cloud, Sales Cloud and Community Cloud.
• Experience in designing Lightning Components, Lightning Pages and Apps based on Client Requirements.
• Experience in creating enterprise level applications using Service Cloud and Customer Portal.
• Experience in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Experience developing Force.com commercial business applications as part of a collaborative team.
• Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• Knowledge of Apex, Visualforce, Salesforce APIs, SOAP- and/or REST-based web services, and SOQL/SOSL.
• Experienced in APEX programming, VisualForce pages, Classes, Controllers, Triggers, Data Loader, AppExchange, Web Services, Components, Custom Objects, Workflows & Approvals, Dashboards, Reports, Analytic Snapshots, etc.
• Experience with databases and programming languages - MySQL, jQuery and PHP
• Experience with Salesforce Communities.
• Experienced in handling data migration and code deployment using data loader in SFDC environments
• Experience developing interactive web-based applications
• Proficiency in developing in Force.com Visual Force pages, Managed Packages, and integration to other third party solutions.
• Experience with version control tools like Git.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements
• Strong Experienced knowledge in querying salesforce.com database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer and in apex programing.
• Experience in Integration and Data services architecture and techniques: SOAP, REST, JSON
• Experience in building interactive user Interfaces using JavaScript, JQuery, BootstrapAngular JS
• Experience in implementing apexbatchableandSchedulableinterfaces considering salesforce limitations
• Ability to manage multiple tasks while maintaining organization and timely completion of projects
• Extensively worked on creating and customizing the Reports, Analytic snapshots and Dashboards.
• Experience in capturing, analyzing and documenting requirements for CRM Salesforce.com implementations.
• Hands on experience in writing, testing and implementation of the triggers, stored procedures, functions, packages at database level (Oracle and MS SQL) using PL/SQL.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Capable of handling multi-tasking and Willingness and ability to quickly adapt and learn.
• Developed and maintained source to target data mapping document for ETL processes
• Developed Apex Classes, Controller Classes and Apex Triggers depending on the functional needs related to the application.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Apex Languages, Apex Salesforce CRM, Class/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Formula Fields, Standard Controls, Workflows Rules & Approvals, REST API.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com, Explorer, Force.com Data Loader, Force.com Platform, Aura Framework, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS

Programming Web and Graphics: C++, Java, Java Script, HTML, CSS, XML

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, NewYork

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Build Apps Visually with Lightining App Builder. Developed re-usable UI Components with the Lightining Framework.
• Created new components using browser supported technologies like HTML5,CSS3,JavaScript.
• Developed new events using JavaScript and Java Swing.
• Customized and deployed new apps for mobiles using salesforce lightening.
• Applied lightening for service cloud applications like communities and knowledge to give customers self-service and enable agents and employees for greater potential engagement.
• Created email templates and inbound emails using VisualForce for clients and customers.
• Created new apps using Aura Framework components such as aura:iteration,ui:button..
• Well experienced with Git and Git Hub for version control and code repository.
• Experienced with Jenkins as continuous integration tool.
• Configured Single Sign-On (SSO) for various sales force instances with Active Directory.
• Applying the lightning console to the service cloud customer service management solutions and Live Agent for helping representatives and agents for managing cases faster, track customer history, view dashboards etc.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veevaonline
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages for automating business logic.
• Worked on Salesforce Sales Cloud as a customer relationship management (CRM)platformto supportsales, marketing and customer support in bothbusiness-to-business (B2B)and business-to-customer (B2C)contexts.
• Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns.
• Delivering service everywhere through Field service lightening,omni Routing,Social Customer Service.
• Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Maintained security and enforced sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.
• Created rest/soap service to your servers which can perform DML operation to your TFS data objects.
• Created technical specification documents for newdevelopersand new users.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Sales Cloud & Service Cloud, HTML, Java Script, Apex Language, SQL, VISUAL FORCE, APEX Triggers, SOQL & SOAP, Force.com IDE, SOAP API, REST API, Windows.

Confidential, San Diego, CA

Salesforce admin

Responsibilities:

• Performed the roles ofSalesforce.com Administratorin the organization.
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Customized variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions
• Implemented case management automation (on Case Object) to track and solve customer's issues
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided CRM functional design solutions for customers, including full life-cycle implementation.
• Worked on preparing Technical Design Document and Waterfall methodology
• Developed Workflow rules, Approval process and Validation Rules n various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions
• Created relationships among objects using Lookup and Master-detail relationships.
• Participated in the training sessions provided by theSalesforce team

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, Controllers, SharingRules, Workflows, Email Updates, Eclipse IDE, JavaScript, Bootstrap, jQuery, CSS, Web Services API.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Captured Business Requirements from end users and created Business Requirement Documents and the Functional Specification Documents.
• Used techniques like Brainstorming, conducted meetings and held JAD sessions with development, database and business teams to clarify the requirements.
• Capture Business rules for routing of workflow items based on key business data elements.
• Capture Requirements for Management reporting for workflow and productivity.
• Create Use Cases for Claim Adjuster actors to run reports and process workflow items.
• Support development of a Security Rule Base to define Roles within the new system.
• Coordinate between Technical, Business and QA teams for verification of information and facilitate.
• Participated in Requirement Review meetings with Business team, QA team and Development team.
• Recommended prioritization and potential corrective action for the defects.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Documentation: Prepare Functional Design document and Technical specification for the bug fixes and enhancements.
• Involved in Requirement Analysis, Estimations and Approach Design
• Involved in web services Development
• Managing Users, Profiles and Roles
• Involved in Unit Testing, Deployment and Production Support

Environment: Project Management Tools, Rational, Rational Rose, MS Word, PowerPoint, Excel

Confidential, Dallas, TX

Salesforce Developer/Admin

Responsibilities:

• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications
• Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business
• Used the Force.com plugin for Eclipse IDE to develop, enhance, test, and deploy applications on the Salesforce Platform
• Managed change control for the SFDC application of both new functionality requests and environmental management
• Experienced in managing processes for documenting, communicating and testing code releases from Sandboxes to Production environments.
• Performed routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption
• Participated in KT sessions for business users and other associates working with SFDC
• Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects
• Tested custom built components of Salesforce system in sandbox and production environments to detect and deal with any issues before end users were let into system
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
• Set up Salesforce to maximize marketing to keep pace with rapidly changing program operations and procedures
• Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns.
• Enabled the Custom Domain for Single Sign on (SSO) Authentication and implemented single sign-on with SAML on Force.com
• Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data
• Hands-on experience with Insurance and Telecom business models
• Used the Lightning resources for Salesforce app customization
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Alpharetta, GA

Salesforce developer

Responsibilities:

• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Supported and maintained SSO (Single Sign On) to users for logging into salesforce application
• Supported internal and External Audits on apps and user access to functions and tools, and business process
• Implemented the "Knowledge one" feature in Salesforce. With this Sales Rep's can view the knowledge articles and solve them with very less turnaround time.
• Performed tuning Triggers, classes and visual pages to provide better user experience and avoid hitting governor limits.

Environment: Apex Classes, Triggers, Visualforce (Pages, Component & Controllers), Web Service, Apex Callouts, HTML, Java Script, Java Script Remote Objects, Communities, Chatter, JQuery, Angular JS, Data Loader, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, Sandbox data loading.