SUMMARY:

• Confidential has managed teams implementing a variety of projects identifying and implementing innovative solutions. Creating net new technologies within infrastructure, cloud, quality assurance, and SLDC pipeline. As a collaborative leader, Confidential is known for building strong relationships, influencing others, and motivating cross functional teams in a matrix driven environment. His core strength is developing solutions that mitigates risk with ensuring projects are completed.
• Methodologies such as Kanban, Scrum, and Scrumban has been used to ensure projects are aligned going through SLDC into production. Confidential s primary objective with delivering technology is to ensure that projects are properly scoped, risk is mitigated appropriately, and resource management aligns to a budget that is set out by his sponsor.

PROFESSIONAL EXPERIENCE:

Confidential - Charlotte, NC

Infrastructure Project Manager

Responsibilities:

• Coordinated various operational environment requirements for multiple projects such as bank channel platforms, treasury management system, and master data management (MDM)
• Developing a strategy plan with AppsOps, DevOps, SecOps, Plops, NetOps, DBOps, and Architecture teams to define scope for future state environments with high availability, disaster recovery and future state cloud technologies within Microsoft Azure
• Developed strategy to integrate plan with architects, developers using salesforce, TMS, MDM, MuleSoft to communicate end to end testing within lower environments
• Designed and created Sprints to push PCI within the environment
• Redesign NOC with engineering
• Worked with other PM’s to work on tech debt items

Confidential - Charlotte, NC

Sr. Project/Scrum Manager

Responsibilities:

• Defined scope within their cloud base technologies and with quality management
• Developed and defined a strategy to measure KPI’s and tracking budget to track cost, time, and velocity for all 3rd party vendors
• Weekly PMO meetings collaborating dependencies, risk, and developed contingency plans
• Analyzed the overall strategy with new product “Xenial” and aligning teams to deliver products to clients
• Worked with quality assurance and sysops teams to implement, design, deliver, and define strategy with gitflow process with dev branches.
• Designed a Disaster Recovery architecture plan with sysops and operations team within AWS.
• Worked and managed off shore team of 60 personnel within three departments; Quality Assurance, Development, and operations.
• Created story cards, backlog and sprints for scrum team
• Tracked Velocity and KPI’s for scrum teams

Confidential - Charlotte, NC

Sr. Data Analyst (Continuous Service Improvement

Responsibilities:

• Identifying trends with reporting tools that gives analysis to present to SLT (Senior Level Team)
• Improving strategies working with/ and as problem management and incident management
• Implementing CSI initiatives that supports the business strategy, goals and objectives
• Analyzes CSAT survey results with process manager and takes necessary actions
• Reduced service restoration by 25%
• Measured the performance of the service provider and designed improvements to processes, services and infrastructure to increase efficiency, and cost effectiveness.
• Reviewed and improved incident management and service request fulfillment processes
• Managed project to identify and improve key performance indicators for Incident Management and Service Request Fulfillment
• Thorough understanding of WSS products, SELMA, EARC, and AITP

Confidential - Charlotte, NC

Implementation Project Manager

Responsibilities:

• Developed project plans and ensured milestones were met according to schedule
• Tracking issues, facilitated resolution and provided weekly status reports to PMO and executives
• Drive the planning of multiple projects with implementation working with clients to replace POS systems with EPIC Go-Live dates
• Develop and execute the project plan, which includes statement of work, schedules, milestones, critical paths, budgets, project scope and deliverable/responsibility matrices
• Responsible for the on-time, on-budget, and on-scope delivery of the assigned projects
• Facilitated weekly project meetings for clients
• Preparing risk mitigation plans and setting up monthly escalation meetings for executive sponsors
• Creating risk mitigation plans for clients and executive sponsors
• Worked with development using SDLC methodologies

Confidential - Las Vegas, NV

Infrastructure Project Manager/ Engineer

Responsibilities:

• Worked with cross functional teams that were in India, Texas and New York
• Kanban/Waterfall Methodologies working as Scrum Master with external stakeholders
• Developed system architecture strategy for new point of sales for 8 locations throughout the US
• Managed vendors, budget, cost variance with thorough analysis to present to executive sponsors

Confidential - Tempe, AZ

Systems Engineer

Responsibilities:

• Provide advised on project costs, design concepts, and design changes.
• Evaluated risks related to requirements implementation, testing processes, project communications, and saving the company on average $2,500,000
• Provided analyst with pp deck demonstrating security and end point protection gap analysis
• Implemented VDI and host using Sphere 5.5

Confidential - Scottsdale, AZ

Project Manager/ Sr. Analyst IT

Responsibilities:

• Provided and diagnose testing and repair/resolution of system, hardware, software and infrastructure.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.
• Analyzing acquired businesses software and hardware to integrated into our current environment
• ITIL/ Six Sigma Environment
• Development of strong relationships with the core stakeholders including product management and numerous technology teams
• Responsible for the flow of information from the project owner to the team regarding the project
• Trained incident manager for all IT customer support staff members for cross functional management escalations
• Root cause analysis with software/hardware (Servers, mobile applications, end users)
• Managed ongoing application backlog and SDLC
• Worked closely with business analyst to produce detailed process analysis, develop business requirements, and work to translate these into functional specifications

Confidential - Atlanta, GA

Systems Engineer/ Jr. Project Manager

Responsibilities:

• AD administration and security groups
• Obtained my X and Z series blade servers s
• Performed analysis for windows server performance with an effective resolution
• Deployed VM servers
• Developed documented work-flow and executed comprehensive plans troubleshooting the Software/Hardware problems when there is a critical system down problem with the servers or SAN & NAS
• Coordinate management of multiple related projects directed toward strategic business and other organizational objectives within a lifecycle of a project.