SUMMARY

• 8 years of total IT experience as Business Analyst in the field of information systems and worked extensively on various domains in diverse business and technical environments.
• In - depth knowledge of Software Development Life Cycle (SDLC) with thorough understanding of various phases like Requirements Analysis, Design, Development and Testing.
• Expertise in Process Analysis, System Analysis, Object Oriented Analysis, Functional Design & Documentation (FDD), GAP Analysis, Requirements Traceability, Use Case Analysis & Design.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case Diagrams, Activity Diagrams, State Diagrams based on UML Methodology and Business Object Modeling Flow Diagrams using MS Visio/Rational Rose.
• Well-versed in documentation of Business Requirements Documentation (BRD), Functional Specifications Documentation (FSD), Current-State and Future-State Process Models, Performance Indicators.
• Excellent facilitation skills in conducting Walkthroughs, Surveys, Questionnaires, Interviews, Brainstorming and Joint Application Development (JAD) Sessions.
• Diverse experience includes involvement in all aspects of the implementation process/business process re-engineering through AS IS', TO BE, Blue Printing, Prototyping, Realization, Development, Testing, Go-Live and Support.
• Expertise in using various tools like MS Visio for Functional Flow Charts, Business Process Diagrams.
• Solid knowledge and experience of Business Process Engineering/Re-engineering (BPR).
• Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.
• Experienced in the complete Quality Assurance (QA) life cycle from Requirements Gathering and Documentations to developing Test Cases and conducting User Acceptance Testing (UAT).

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Minnetonka, MN

Responsibilities:

• Involved in identifying the existing business processes by interacting with Subject Matter Experts.
• Responsible for creating Business Requirement Document, Functional Specifications Document and involved extensively in Use Case analysis using MS Visio.
• Acted as a liaison between business teams and IT teams to assist in defining objectives, requirements and priorities of applicable business system.
• Facilitated demo workshops and training to Business Managers, Business Users and demonstrated the entire functionality of the product.
• Created and facilitated the walkthrough sessions on the screen mock-ups of the proposed product with Business Managers and Business Owners.
• Created Use Case Diagrams and Activity Diagrams based on UML methodology and Business Process Flow Diagrams using MS Visio.
• Facilitated End-To-End training to the Business Owners, Business Users and Business Managers during entire QA phase.
• Involved in creating and running UAT Test Cases.
• Involved and supported the QA team in fixing up the open defects by working with the current business processors and developers.
• Involved and supported QA team in writing test cases by facilitating walkthrough sessions on Business Requirement Document and Functional Specification Documents.
• Involved in preparation of AS-IS and TO-BE Business and System Process Maps.
• Conducted Peer review for other team members related to various projects which includes documentation and other checkpoints.

Environment: MS Visio, MS Word, MS Excel, MS PowerPoint, MS Outlook, Windows 7, Oracle 11, RUP, UML.

Sr. Business Analyst

Confidential, Boston, MA

Responsibilities:

• Identified and documented requirements by interacting with stakeholders.
• Performed GAP Analysis based on business needs and prioritized requirements.
• Analyzed business processes, functional detail and created Product Breakdown Structure (PBS).
• Created and documented User Stories to define the functionality the system must provide.
• Worked with Solution Architect and Data Architect to develop high-level as well as detailed application architecture.
• Wrote SQL to verify and validate that results match the reference data being provided.
• Documented Test Scripts per the business specifications and design documents.
• Implemented Software Quality Assurance development policies and test procedures.
• Coordinated UAT with business partners, helped identify relevant test data and reporting metrics.

Environment: Agile Scrum, MS Office Suite, Quality Center, MS Visio, UML, MS SQL Server 2012, Rational Requisite Pro, MS Project.

Lead Business Analyst

Confidential, Sacramento, CA

Responsibilities:

• Managed and coordinated the efforts of the Business Analyst and user experience team as a mobile Business Analyst Lead to ensure a timely delivery of artifacts for a successful release.
• Conducted daily stand-up meetings to get live updates from the team, helped Project Manager actively update the project status, detected risks at early stage and took corrective/preventive actions.
• Conducted JAD sessions, user interviews, and detailed research and requirement meetings to gather requirements and fetch details for Business Requirements Document (BRD).
• Created precise High-Level Use Case (UC) to detailed UC documents to be used throughout the project.
• Prepared business process models and created AS-IS/TO-BE flows (Gap Analysis) to represent the current and future capabilities of the product.
• Assured delivery of number of documents in a timely and efficient manner. (BRD, Wireframes, Style Guide, Copy Document, Technical Flow Diagram, etc.)
• Managed workflows and sign off via SharePoint for all required documentation throughout the release.
• Worked with Compliance, Fraud, Risk and Security teams to ensure their concerns and requirements were covered.
• Authored Project Change Request (PCR) Documents, and drove PCR from analysis to development.
• Managed change control logs and version control for the documents to provide the ease of understanding and finding the correct documents.

Environment: Agile Scrum, MS Office Suite, Quality Center, MS Visio, UML, Rational Suite, MS Project.

Business Analyst

Confidential, Hartford, CT

Responsibilities:

• Prepared the Functional Specification Document (FSD) and Software Requirement Specifications (SRS) as per SEI CMM standards.
• Conducted JAD sessions with Stakeholders and Developers to have a clear picture of the project.
• Implemented RUP (Rational Unified Process) Methodology for iterative and incremental development of the system.
• Worked on improvement of Claims Reimbursement User Interface for a better experience and incorporated changes as per HIPAA guidelines using the GAP Analysis.
• Used UML to create Use Case Diagrams, Sequence Diagrams, and Activity Diagrams.
• Performed Backend Testing by using PL/SQL queries to test the integrity of the application.
• Developed Flowchart and Process Diagram using MS Visio.
• Conducted interviews with clients to analyze their data and gather requirements.
• Contacted Business Partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Identified bugs during the test phase and reported them using HP Quality Center.
• Maintained Traceability Matrix throughout the project.

Environment: RUP, SQL, MS Visio, MS Office Suite, UML, Windows XP, Rational Test Manger.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Exercised control throughout all the sprints of the project life cycle.
• Prepared Business Process Models that included modeling of all the activities of the business from the conceptual to procedural level.
• Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
• Involved in development of Business and Technical Requirements in preparation of Design and Functional Specifications for Business Needs and Processes.
• Developed understanding of various transactions involved in transition from HIPAA 4010 to HIPAA 5010 like Eligibility, Benefit, Claim submission transactions in Facets tables.
• Analyzed and validated requirement for HIPAA 5010 and gathered requirement for ICD-10.
• Analyzed and documented differences between the AS-IS and TO-BE processes.
• Worked on EDI 270/271 (Claim Eligibility Inquiry) /276/277 (Claim Status Check) /837 Claim Submission /835 (Claim Remittance) in Facets lifecycle.
• Developed mapping documents for ICD-9 to ICD-10 application.
• Performed UAT, Regression testing on EDI 835 and formats in Facets.
• Responsible for prioritizing user stories and assigned to different sprints and facilitated daily stand ups and managed task board with user stories and board.
• Prepared and tracked Burn Down Charts and Velocity Charts for timely delivery of projects.
• Interacted with the developers to report and correct bugs.
• Created and maintained Issues Log and ensured timely resolution of all items.

Environment: MS Office Suite, MS Visio, Agile Scrum, Oracle, SQL, PL/SQL, Quality Center, Windows Server 2003, Java, Java Script, Business Objects, Facets 4.7.

Business Analyst

Confidential, Bentonville, AR

Responsibilities:

• Developed Business Process Flow Diagrams in Visio, identified critical points which were creating issues.
• Gathered AS-IS information by following the concerned stakeholders in their day-to-day activities, studying their operations behavior.
• Mapped the Order Management & Order Evaluation processes, identified the accuracy of operations by performing a statistical analysis.
• Optimized efficiency of supply chain & logistics planning by eliminating the errors occurring at distribution centers; thereby enhancing product availability at stores.
• Conducted workshops and brainstorming sessions with various stakeholders in the project to gather their individual requirements; documented and analyzed them to develop functional tasks.
• Used MS Visio for Flow Charts, Use Case Process Model and Architectural Design of the application.
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification.
• Developed Functional Requirement Document, Workflow Diagrams and Use Case Specification Document.
• Assumed the position/personality of employees working in the warehouse to understand human factors leading to the problem.
• Developed action plans for correcting the issue in incremental steps and comparing outcome against the KPIs set, streamlined logistics activity.
• Identified problems in business process, developed innovative solutions by employing new technologies into the workplace, eliminating human related errors in the supply chain.
• Developed techniques for training the warehouse teams in improving their skill and eliminating errors.

Environment: MS Visio, MS Office Suite, Human Factor Analysis, KPI Analysis, Process Analysis, Oracle.