SUMMARY

• 5 years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Experience in B2B, B2C, ATG commerce, E - Commerce, Infrastructure and Operations.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOAD).
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, navigational flows, story boards, UI specifications and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.

TECHNICAL SKILLS

Development Methodologies: RUP, AGILE, Waterfall

Databases: MS-Access, SQL Server, Oracle

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, Rational Requisite Pro

Programming Languages: C, C++, Java, and SQL.

Bug Tracking Tools: Mercury Test Director, Rational Clear Quest

Utility Tools: MS Office Suite, MS Project

Testing Tools: Quick TestPro (QTP), Test Director, Win Runner, Load Runner

PROFESSIONAL EXPERIENCE

Confidential, Duluth, GA

Business Analyst

Responsibilities:

• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead
• Involved in creating automated Test Scripts representing various transactions, documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Developed the wireframe and mock-ups for the prototype of the web based application in MS Visio.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Tracked the status of defects and provided a status report during daily meetings
• Interacted with the development and testing teams to improve the quality and functionality of the application. Worked on Master data Management (MDM) database for managing the customers' data across the different departments
• Communicated with the project management team and QA Lead to resolve defects
• Created job schedules to automate the ETL process.
• Performed Gap analysis and implemented updates for the Data Warehousing Application.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Web sphere documentation for web based applications.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational Clear Quest.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Responsible for creating Business Requirement Specifications, to capture functionalities at all E-Commerce touch points.
• Worked extensively with Business and IT in understanding and documenting system requirements pertaining to the Credit Card Authorization Project in the E-Commerce department.
• Provided key initiatives in working with users in defining project and system requirements. Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
• Designed and developed Use Cases, Activity diagrams, Sequence diagrams using UML.
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Created Process Flow diagrams, Use Case diagrams, Class diagrams and Interaction diagrams using Microsoft Visio and Rational Rose.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Transitioned from System Development Life Cycle (SDLC) Rational Unified Process to Agile Feature Driven Development;
• Created GUI, Bitmap, Database and Synchronization Checkpoints to compare the behaviour of a new version of the application with the previous version
• Wrote functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures for developing use cases, use case diagrams, and other supporting documentation.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Partnered with the technical areas in the research and resolution of system and process problems especially related to Power Builder platform. Played a key role in the planning, testing, and implementation of system enhancements and conversions
• Created and executed test cases, logged and assigned defects, and kept track of the defect status
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point of the projects.
• Performed analysis on enterprise data/report integration & provided functional specification to development team to build Enterprise Reporting Systems.
• Used Quality Center to check out the latest versions of the build for testing purposes, and check in the updated test cases, and test documentation periodically.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Organized cross training of team members and users to become more responsive.
• Assisted in development of training materials for new technology and process improvements

Confidential, Smyrna, GA

Business Analyst

Responsibilities:

• Interacted with clients to gather all requirements to formulate business specifications and translate those into application functionality, decide when to advocate and when to compromise to arrive at a mutually acceptable solution.
• Eliciting, analyzing, documenting and validating business requirements and user stories, process flows for the new e-Commerce Platform spanning all aspects of browsing and purchasing hardware and services.
• Gathered requirements to customize e-commerce provided solutions, services, and ongoing guidance to power a more relevant and personal e-commerce.
• Collaborate with Buyers to define e-commerce product assortment, transfers and fulfillment
• Worked in B2B, B2C and e-commerce portals web application developments.
• Gathered requirements/worked with Web Sphere commerce Suite to set up, operate, and integrate e-business applications across multiple computing platforms.
• Primary contact with e-commerce vendor, payment processor, software developers, third-party partners, internal business team, and executive team.
• Involved in creating performance modeling for e-commerce applications.
• Created Mock-up forms in MS Access for better visualization and understanding of the software solution. Worked with Data Warehouse in the development and execution of data conversion, data cleaning and standardization strategies and plans as several small tables are combined into one single data repository system MDM (Master Data Management).
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Documented the dimensional models of ETL system.
• Documented workflows and results of business analysis and obtain sign-off from client on specifications.
• Involved in developing web based User Interface
• Used the Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
• Generated wireframes and prototype for the GUI.
• Worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Assisted the technical team in translating application functionality into application architecture and the production of a System Functionality document.
• Involved in mentoring specific projects in application of the new SDLC based on the RUP, especially from the project management, requirements and architecture perspectives.
• Designed and developed Project document templates based on RUP methodology.
• Responsible for the Design and execution of test plans to ensure that business requirements and functional specifications are tested and fulfilled.
• Corrected and Updated the Requirements Traceability Matrix after completion of the UAT testing phase.
• Conducted FRS (regulatory) and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing.

Confidential

Business Analyst

Responsibilities:

• Interacted with project team to define system objectives and scope, and identify constraints and the measures of success for the system to be developed.
• Conducted user interviews and JAD sessions to get an understanding of client business process
• Defined business processes, identified gaps, evaluated requirements and change requests
• Coordinated with business, application development and quality assurance teams in order to create and research new requirements
• Gathered primary input/output requirements and modeled the processes
• Functioned as the bridge between functional business units and development team
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings
• Communicated with stakeholders throughout the lifecycle of the project and kept them updated with the progress of the project.
• Adopted Agile (Scrum Framework) methodology of System Development Life Cycle (SDLC) to collect and document requirements and facilitate project planning and meetings.
• Assisted scrum master with the scheduling and execution of implementation tasks.
• Assisted the QA group in developing and documenting test cases, system testing and user acceptance testing
• Provided implementation support and tracked defects in production
• Conducted walkthrough sessions with the users and created user manuals for new processes