Project Manager Resume

SUMMARY:

Highly versatile and successful Program and Project Manager with expertise in building and leading high performing teams implementing Unified Communications, infrastructure and telecommunication solutions.
Analytical, organized, articulate and determined, a customer facing professional offering excellent communications and problem - solving skills.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Led the $1M, 9-month, initial phase of a Cisco infrastructure implementation for a large, southeastern university medical system. Implementation included four Cisco Business Edition 7000M and five 7000H servers, four ISR 4xxx routers, one VG350 voice gateway running CUCM 11.5, Jabber, Expressway, Contact Center Express, Emergency Responder and and 7841 phone sets.
Led a $800k Avaya hardware refresh for a large, midwestern hospital system. Replaced the server hardware for 7 Session Managers (ASM), 3 System Managers (SMGR) and 46 Communication Managers (CM) and Application Enablement Services (AES).
Led 2 Avaya CPodFX infrastructure projects with the first upgrading a pair of new, unused CPod’s to current versions while the second $780k project migrated the hardware-based systems to the CPod’s. The migration included ASM’s, SMGR’s, CM’s, AES’, SBC’s (Session Border Controllers), Aura Messaging, ADS SAL, SLA MON and CMS (Call Management System).

Confidential

Program Manager

Responsibilities:

Led the team implementing the company’s largest international deployment of voice and data services across eight locations in the United Kingdom and Europe.
Fulfilled a special request and acted as PM implementing Unified Communication services for an international financial services organization with locations in London, Singapore and the US.
Designed and implemented a PM workload balancing process using the in-house project management system.
Created and implemented standardizedMS Project schedules for the Cisco HCS based proprietaryvoice platform. Currently creating templates for multiple product implementation projects.

Confidential

Project Manager

Responsibilities:

Implemented Aspect Work Force Management (WFM) systems for two, large regional insurance providers.
Built an internal, single product demonstration system followed-up by a redesigned, multi-product demonstration system offering enhanced connectivity and launch capabilities.
Combined five separate user setup platforms into a single GUI based application.
Acted as a stakeholder and project team participant in the PMO MS Project Server 2010 implementation.

Confidential

Project Manager, Information Systems

Responsibilities:

Upgraded the Children’s Hospital, Avaya CM platform bringing hardware and software to current levels (CM 5.2.1).
Upgraded the ‘Academic Campus’ Amcom PBX automation system; Production, DR and Test server environments created, operating systems and applications applied and workstation configurations validated.
Upgraded eight ‘Community’ hospitals-based Avaya PBX’s to current hardware/software releases and enhanced failover capabilities.
Upgraded the 15,000 user Avaya Intuity Audix Voice Mail system to the Avaya Modular Messaging platform..

Confidential

Project Manager, Retail Program Management Group

Responsibilities:

Led a team of PMs through the first two years of a four year, multi-million-dollar Federal Regulations alignment project

Confidential

Telecommunications Manager

Responsibilities:

Resurrected failing Telecommunications Dept., which had been lacking leadership for 2.5 years.
Facilitated corporate growth by systematic upgrade and standardization of hardware and software platforms between the hospitals and the remote locations, migrated the two hospitals to wireless handset technologies, implemented remote PBX programming functionality, provided the telecommunications staff with al opportunities, migrated the PBX power circuits to generator backed power circuits as a layer of redundant protection to the battery backup system, upgraded to the latest enterprise voice mail system and sized the system to allow easy upgrade and years of usability
Managed infrastructures build-out of a state-of-the-art, 6-story, out Confidential t care/medical office building; the multi-year project was delivered ahead of schedule and within budget.

Confidential, Acworth, GA

Investment Representative

Responsibilities:

Joined the organization as a member of the Data Center Operations staff and held multiple Data Center and Support Desk positions moving through the ranks to end my tenure with 3 years as the Telecommunications Manager responsible for all PBX and infrastructure activities.