PROFESSIONAL SUMMARY:

• Confidential is a highly motivated, flexible and skilled professional, well versed with the upcoming technologies and business requirements in telecom industry. She has over 5 years of experience working across broad range of companies within telecommunication and IT sector. She has worked extensively on engagements related to
• Project Management for new technology deployment, Infrastructure Managed Services, Network Planning & Optimization, Migration Support for new system deployment and Quality Control Testing for technology upgrades and new deployments (E2E Testing, Functional Testing, UI UX testing, Performance Testing, Regression Analysis, Inter - Operability Testing, UAT & System Integration Testing)

TECHNICAL SKILLS:

Tools: IMS IRIS, EPC IRIS, JDSU, Access 7(Skyfall) QXDM, Wireshark, Protocol Analyzer, HP ALM, JIRA

Programming: C/C++, C#, VB, Java, SQL, ASP .Net.

Web Development: HTML, JavaScript, AJAX.

Software: MS Visual Studio 2008, MS Office, VISIO, SDET, SDLC

Applications: Excel, Power Point, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Sr Business Analyst

Responsibilities:

• Lead project impact assessments, LOEs, timelines and portfolio documentation.
• Proactively identified and effectively assessed improvement opportunities.
• Gathers, analyzes, and documents business requirements to drive the design and development of technology and/or process solutions.
• Leverages leading process and technology expertise to propose appropriate solution options
• Work closely with the Manager and Vendor team on the delivery and execution of UAT.
• Perform data mining, analysis and modeling to drive business insights. (Oracle,SQL).
• Query data from relational databases (Teradata, MS SQL server). Demonstrate strong competency and comfort working with and analyzing large sets of data.(ETL)
• Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test result.
• Maintenance and management of test cases along with traceability matrix for each functional change to the test cases
• Perform UAT testing, resolve issues, analyze datasets and relational databases, understand and use UAT tracking software.
• Plan, direct and complete the analysis of business problems to be solved or product/services to be developed for delivery. Assesses system impacts, provides gap and process analysis.
• Liaison between the Business, Vendor and TMO Business UAT team.
• Translate customer requirements into specific plans and tasks using best industry practices.
• Develop detail project schedules, resource plans, status reports and contributes to the effectiveness of a team that integrates multiple functions/disciplines.
• Process and file testing defects trough HP Quality Center (HP ALM) by interviewing the business to fully understand the defects and any dependencies impacted.
• Created detailed system design and architecture and end-user documentation to support new system implementation efforts.
• Delivered and performs knowledge transfer to team members as required.
• Played a key role in project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines

Confidential

System Design and Strategy Analyst - Device QA

Responsibilities:

• Successfully worked(Agile- Sprint based) and launched Confidential ’s very latest DIGITS (where you make and receive calls and texts from yourDIGITSacross several devices).
• Presented and reviewed technical requirements and business justifications with internal and external partners to drive multiple parties to align their respective roadmaps.
• Specialized in designing testing strategy which includes: functional testing, UI UX testing, stress testing, recovery testing, volume testing, User Acceptance Testing, system testing, Sanity or Smoke testing, load testing, Usability testing, Exploratory testing & ad-hoc testing
• Specialized in developing testing frame work for mobile applications for various mobile devices
• Effectively communicated strategy to executive teams and managed in-house and external teams.
• Collaborated with business owners and provided direction to cross-functional project teams
• Organized device matrix, automation and documentation on all mobile devices.
• Worked closely with mobile development to correct defects, release service packs and create great app for the world.

Confidential

Quality Control Consultant

Responsibilities:

• Developed technical requirements for advanced device technology features - LTE, VoLTE, ePDG,
• Involved in designing of Agile based Quality Control testing framework covering test strategy and test plan for deployment of new technology and systems.
• Involved in designing of data model analysis for Quality Control testing.
• Played a key role in setting up lab environment for validation of network elements for quality assurance - handled vendor evaluation, functional and interoperability testing and end to end integration testing projects in IMS, EPC and WiFi domains.
• Conducted Field acceptance testing of EPC network elements deployed for rolling out LTE services -
• Planning, scheduling and coordinating the ATP at various sites in consultation with QA team lead (activity owner), NPE and EPC vendors.
• ATP scope includes EPC network elements MME, SAEGW, CSM, PCRF and DRA constitute the core of the LTE network
• Coordinated quality audits of network planning and engineering design documentation for network deployment of EPC, WiFi, and IMS
• Executed Quality Control Tests for IMS deployment
• End to end planning and coordination for the deployment of IMS Core and Application nodes for the planned rollout of VoLTE services.
• Responsible for providing end to end troubleshooting support which involved problem analyses and coordinating with different teams/vendors for resolving the issue.
• Functional testing of products, services and applications of IMS on different devices.
• Maintained and managed a complete test automation enabler
• Tracking of risks/ issues/ dependencies and timely escalation for resolution. Weekly reports to senior management on the projects emphasizing progress, risks, decisions needed and milestones.

Confidential

Management Trainee (Business Account Management)

Responsibilities:

• Project Management for customer’s System Improvement Process.
• Followed ITIL standards in providing Infrastructure solutions & cloud-based services.
• Facilitated client retention by identifying gaps and providing best Infrastructure Solution.
• Key Account manager for 12 clients for service improvement and steady state operations.
• Coordinated with various tools (CA, BI, HP for infrastructure monitoring) teams in MTaaS (Managed Tools as Services) - shared OMC (Remedy, BPPM, NNM, My Dashboard etc.)
• Understood clients’ requirements, existing architecture and supported in designing future service improvement plans. Reviewed issues and conducted regular meetings to address the concerning areas of the customers and supported in closure of pain points.
• Ensured SLA, OLA compliance & process adherence by all MTaaS tracks working on my accounts.
• Managed ITRA & security audits of customers in banking sector.

Confidential

Business Analyst

Responsibilities:

• Worked as an ASP. NET developer on Project Monitoring System, Online Recruiting system and ERP system. Developed SQL queries -database and tested the same.
• Worked as a Business analyst andconvertedcustomer needs into products & services.
• A communicator capable of interfacing with internal/external stakeholders as well as end users and developers.
• Experiencedin areas of SDLC (Software DevelopmentLife cycle). Well versed with planning, requirements gathering, designing UML, testing, Implementation and post Implementation Verification as per the Iterative SDLC Process.
• Experience indeveloping test cases and testing scenarios during testing phase for Functional tests, Unit tests and UAT.

Confidential

Business Intern - Network Performance Testing

Responsibilities:

• Day to day management of network operations to deliver optimal network availability and enhanced customer experience in network sharing environment.
• Vendor management in terms of ensuring performance and agreed SLAs in co-ordination with various stake holders
• Carried end to end reconciliations across all network & IT nodes post migration from 2G to 3G and highlighted key revenue impacting gaps.
• Played a key role in handling of 3G & MNP processes, its implementation and validations.
• Handled successful migrations of various platforms, VAS migrations and HLR up gradation
• Validated technology changes across network and IT elements and its impact on business