IT Business Analyst/ Mortgager Resume

SUMMARY:

MBA finance student that knows how to analyze financial data and determining cost of operations. As a financial analyst, will collect, monitor and study data to be used for business decision. Will identify financial status, calculate project feasibility and guide cost analysis process.
Well - versed in analyzing current and past financial data and performances with view to developing financial data
Special courses in identifying trends in financial performances aimed at providing recommendations for improvement
Strong analytical skills; support operations through analysis of key performance indicators and trends
Rapidly adapt to new technologies and possess expertise with Salesforce, Sailpoint, MS Word, Excel, Access and broad range of statistical software.

WORK EXPERIENCE:

Confidential

IT Business Analyst/ Mortgager

Responsibilities:

Responsible for acting as primary interface between technology infrastructure and specific business function using Agile collaboration
Handles transactional work related customer and user system access using Salesforce
Using SAS/SQL/Micro strategies in reporting and analyzing information
Troubleshoot user related issues using ranges of applications comfortable with changing priorities due to business needs
Work on multiple project simultaneously and translate business data into digestible information that improve corporate business
Using Data Mapping to track client company information during mergers and acquisition
Mapping mortgage company’s employees into Organization and Individual Management (OIM)

Confidential

Mortgage Processor

Responsibilities:

Provided timely and courteous service to members and staff regarding mortgage loan transactions, inquiries, payoff requests, and other mortgage loan servicing issues.
Identified and anticipate additional conditions the underwriter may require before submitting loans for collateral review.
Reviewed various reports including appraisals, documentation, and engineering reports to determine compliance with investor requirement
Addressed post-closing issues with lender insuring or other government entity, agency and private entity review
Ensured compliance with all applicable laws including Fair Credit Reporting Act, HMDA, and the Flood Insurance Reform Act
Worked effectively with all third-party vendors, attorneys, appraisers, insurance companies, credit bureau agencies and property management companies

Confidential, Greensboro, NC

Classroom Technology Coordinator

Responsibilities:

Provided on-site technical and functionality support for the Amplify Tablet and associated software
Delivered in-person and virtual s on the technical and functional aspects of the Tablet, and be expert in coaching users especially teachers as they integrate Tablet usage into their teaching
Acted as the first point of contact in the classroom; provide support for both teachers and students.
Worked extensively with the Service Center to gather accurate information relating to device problems, outages, bugs, and other matters which need technical resolution
Served as an expert user of Amplify tablet, tablet software, hardware and connectivity

Confidential, Thomasville, NC

Finance Intern

Responsibilities:

Assisted with new business process management by incorporating financial modules
Handled cash reconciliations, payment and monthly reporting activities
Assisted in analyzing company’s financial data and performances
Reviewed financial information and forecast and provided support in creating prudent financial models

Confidential, Thomasville, NC

Account Receivable/payable

Responsibilities:

Calculated and post receipts to appropriate general ledger accounts and verify details of transactions such as funds received and total account balance
Worked with collections personnel to verify status of delinquent accounts and solicit payment on overdue accounts
Generated monthly, quarterly or annual financial statement and reports detailing paid and unpaid invoices and other accounts receivable
Paid vendors by monitoring discounts opportunities, verifying federal ID numbers, scheduling and preparing checks, resolving purchase order, contract, invoice, or payment discrepancies and documentation

Confidential, Greensboro, NC

Business Customer Service Specialist

Responsibilities:

Answered customer/client requests concerning services, products, billing, equipment, claims, and problem area reporting.
Improved customer retention through programs and services provided to customers.
Required to work in one or multiple queues set over various customer contact channels.
Completed credit/inbound and outbound collections, activations, E-service, revenue fraud, business and technical/ roaming support inquiries, and other duties as required.
Exceptional knowledge of all phases of acquisition management