SUMMARY:

• Amazon Web Services
• VMWare ESXi, vSphere
• SonicWALL & Cisco Firewalls
• HTML, Java and Objective - C

• MS Windows XP-10
• Microsoft SQL
• MS Exchange 2013 & Office 365
• MS Windows Server 2008 - and up

• CRM
• Project Management
• Meraki Wireless & MDM
• Enterprise Resource Planning
• With more than 10 years of experience in the technology field, I have designed, developed and implemented technical infrastructures that helped boost staff productivity and company growth.
• Starting off as a support tech consultant then moving on to an Jr. System Admin to now becoming a IT Manager I have quickly taken my skills learned and relationships gained to be both a hands - on technician and liaison between the managerial staff and the business.
• Working for an MSP gave me the ability to oversee and understand different industries. This allowed me to become a great team player and project manager as well as keeping me up to date with all industry standard practices.

TECHNICAL SKILLS:

Software: Adobe Platforms, Citrix Platforms, VMware, Microsoft SQL, Microsoft Dynamics AX and GP, NetSuite, AFS, Office 365, Office Suite (Excel, PowerPoint, Word, Outlook) Exchange 2003/2007/2013 , Zendesk, ConnectWise, NetApp, Unix & Linux, Malwarebytes, Webroot, Avast, McAfee, Norton Utilities.

Hardware: Dell EMC and VBLOCK, PowerEdge. SAN, NAS, IBM, Lenovo, HP, Cisco. Cabling of racks and patch panels, install port switches, rack mounted servers, routers and firewalls, install UPS and cooling units. MFPs: HP, Imagistics, Xerox and Sharp. All Blackberries, iPhones, Android and other smart phone devices.

Networking: LAN\WAN, VLAN, WIFI, TCP\IP, DCHP, DNS, FTP, SMTP, POP, IMAP, VPN, ARP

PROFESSIONAL EXPERIENCE:

Confidential — New York

IT Manager

Responsibilities:

• Implemented Paul Stuart’s first ever Wireless network utilizing Cisco Meraki WAPs.
• Implemented and enforced the first ever Bring Your Own Device Policy in the company utilizing Meraki MDM.
• Participated and planned the implementation of Paul Stuart’s first ERP System.
• Updated all security appliances and software. (Firewalls, Antivirus, etc.)
• Configured an intranet using Office 365’s SharePoint for all users to access internally or via the web for materials and other important items, such as memos, applications, etc.
• Migrated data and enhanced the company’s culture by transferring from an older POS called Cybex to a cloud based POS called Teamwork Retail utilizing AWS DMS. (Database Migration Service)
• Migrated all users and their mailbox from an on-premises to Office 365.
• Install and utilize Mimecast for email continuity and spoofing testing for Office 365.
• Research and recommend innovative, and where possible automated approaches for system administration tasks, utilizing PowerShell and scripting tools.
• Setup reporting on KPIs and other metrics to provide to upper management, utilizing Microsoft Power BI.
• Participate and implement in Disaster Recovery/Business Continuity planning and testing utilizing VMware vCenter and Carbonite for our files and servers.
• Handle the setup and installation of VPN software on home and company devices, such as laptops, iPads and cellular devices for mobile staff including all Executives.
• Responsible for the Customer relationship management platform.
• Review and created Technology Business Case to modernize critical IT systems forall store locations, providing 3-Year plans with breakdown of ROIs.
• Manage vendors and develop a great relationship with them to always get the best pricing to provide detail information and LY comparison for IT Budget.
• Keep track and assign trouble tickets to helpdesk staff members which I mange, utilizing Zendesk.

Confidential — Rockville Center, Long Island

Systems Administrator

Responsibilities:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports different infrastructure applications or Asset Management applications per project or operational needs.
• Upgrade and configure system software that supports different infrastructure applications or Asset

Confidential — Jericho, Long Island

Jr. Systems Administrator

Responsibilities:

• Worked with the Sr. Systems Engineer to maintain and upgrades all Windows Group Policies and automated scripts for application products to facilitate operational tasks.
• Participated in development and maintenance of Active Directory Domain, Windows 2003, Exchange 2003, including the Blackberry Enterprise System.
• Participated in Implementing enterprise Microsoft/proprietary software deployments employing custom software packaging and using Active Directory GPOs for push deployments.
• Monitors plan, and coordinate the distribution of client/server software and service packs.
• Troubleshoot TCP/IP, network, firewall, email (PST), wireless configurations, Active Directory and DNS issues for all 18 company branch locations.
• Provided supplemental support to the Sr. Systems Engineer for systems not part of the JSA’s primary responsibility.