SUMMARY:

• Over 8+ years of industry experience as a Business Analyst and Project Manager in the domain of Finance, Insurance, Ecommerce, Banking and Management and 6 years of experience in gathering Business Requirements, Business Process flow, and Business Process Modeling.
• Certified Scrum Master (CSM) with 3 years of proven ability to work with self - organizing and cross-functional teams in a wide spectrum of finance, accounting and ecommerce sectors. Have hands on Experience on Waterfall, Agile Scrum and Hybrid of Waterfall and Agile methodologies.
• Extensive years of in Business process re-engineering, business process improvements, Data Reports Analysis accompanied by active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with customers.
• Have extensive experience (4 years) with the entire Software Development Life Cycle (SDLC) that included Requirement Elicitation, Gathering, Analysis, Design & Development and change management
• Got excellent interpersonal skills with ability to interact with end-users, Subject Matter Experts (SME’s) and Project Stakeholders.
• Organized and facilitated Joint Application Design (JAD) sessions and interviews, brainstorming sessions, written correspondence, questionnaire, focus group, implementation requirements, project status report and resolving issues/conflicts.
• Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications.
• Extensive experience with authoring Business Requirements Document (BRD), Functional Specification Documents (FSD), Software Requirement Specifications (SRSs), Use Case documentation, High level and Low level documents (HLD/LLD), Business Rules Spreadsheet and Data mapping document.
• High experience in tracing requirements throughout the development process and verifying to Requirement Traceability Matrix (RTM).
• Experience in conducting GAP, Impact, SWOT, Cause and effect analysis, Root cause, Cost Benefit analysis, Feasibility studies, Risk Analysis, and As-Is and To-Be business analysis.
• Strong skills in building process models, data flow diagrams and entity relationship diagrams.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity charts, Sequence diagrams, ER diagrams and Data flow diagrams (DFD’s) using Rational Rose and MS-Visio thus assisting development team in preparing Business Process Model.
• Facilitated Sprint Ceremonies (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) for Agile Scrum Methodology as Scrum Master.
• Experienced in writing User stories and handling the Requirement Churn. Efficient in performing, prioritizing and efficiently analyzing techniques such as Panning Poker, MoSCoW and T-Shirt Sizing.
• Worthy understanding of concepts like Data warehousing, data structures, Schemas, Data Marts, Data-Entity Relationships and User Administration. Worked with data warehouses for migrating data from OLTP’s to OLAP cube using ETL tools such as Informatica power center and SSIS.
• Experienced with extensive client interactions and converting business functionalities to Service Oriented Architecture (SOA) models across IT environment. Also worked in Three-tier architecture, Web Services (SOAP, WSDL), Client Side Validation and Server Side Validations.
• Collaborated in various types of testing like Functional (Black Box) testing, Regression testing and User Acceptance Testing (UAT). Accompanied with expertise in developing Test Plans & Test Case Scenarios, Test Logs and Test Objectives in manual and automated test environments.
• Excellent Communication, problem solving, public speaking, critical thinking, conflict resolution, facilitation and documentation skills.
• Extensive experience in making presentations to stakeholders and business users.
• Good Understanding of Project Management activities, proficient with Project Management Tools, testing tools and defect reporting tools.
• A proactive and dedicated team player, with proven track record in producing high quality work under tight deadlines and multi-tasking to meet business goals. Experience in scheduling meetings, negotiating and co-ordination with Developers, Application Architects, Subject Matter Experts, business users and senior executives.

TECHNICAL SKILLS:

Tools: Radar, Central Station, JIRA, Espresso, OmniGraffle, Keynote, Numbers, Pages, Confluence, Connect Me.

Finance, Banking and E-commerce Domain: Portfolio Management, Asset allocation, Financial Instruments, Anti Money Laundering (AML), Fixed Income (Bonds, Convertibles, T-Notes, T-Bonds), Derivatives and Swaps, Money Market Instruments (T-bills, Commercial Paper) and Mutual Funds. Operational Risk, mortgage, Bank Secrecy Act (BSA). Supply chain management and Transaction Verification for e-commerce.

Project Management Tools/Methodology: Object Oriented Analysis and Design. (OOAD) using Unified Modeling Language (UML), Rational Unified Process (RUP), Rational Rose, MS-Project, MS Share Point, BPMN, Rally, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, and Kanban.

Requirement Management: MS Office, JIRA, RALLY, Confluence, HP ALM 11.5 and Rational Rose

Reporting Tools: IBM Cognos, Informatica, MS office Suite, Spotfire, .NET

Database: MS-Access, Teradata, SQL Server 2000/2005

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2013, MS Project, MS Visio

Financial Tools: MS Excel functions, Pivot tables, Financial Statement Analysis

Testing Tools: HP QC, HP ALM 11.5 and Bugzillla

ETL Tools: Informatica, Tableau and SQL Server Data Tools-Business Intelligence (SSDT-BI)

Languages: HTML, XML, SQL version 2014 and C++

Databases: MySQL version 2014, MS Access, Oracle.

Defect Tracking tools: Rational ClearQuest.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Project Manager/EPM/Scrum Master

Responsibilities:

• Knowledge/understanding of how ASPEN, OSCAR, POS, SAP, GBI, D2P, FSI, PODs and various other platforms work.
• Conducted GAP Analysis to derive requirements for iPhone Upgrade Program. Detailed knowledge on the work flow of BOPIS/BORIS/APU/STH/IDL transactions, tax variance issue and iUP End to End work flow.
• Deep understanding of Confidential Achromous, Project Kick off, BRD review sessions, UAT and IT Sign off’ s, Radar tracking and debugging, Release management, AOS release cycle, Builds, CCC, CCB, Warranty period.
• Detailed understanding of E2E work flow of projects iUP USA & iUP UK.
• Used software methodologies including Agile (Scrum), actively took part in the PACE agile transformation and encouraged our team to come up with strategic ideas to make agile transformation easier within the portfolio.
• Organized and conducted several daily standup meetings with engineering team to prioritize the backlog and BRD requirements.
• Daily follow up with team, status update and circulated the updates within the core team. Acted as a scrum master and removed impediments.
• Facilitated weekly sessions with QA, developers, engineers, offshore team to resolve persisting Radar and to eradicate pressing issues after testing.
• Created/authored several pages for IUP program and iUP portfolios to help engineering managers and cross functional team to understand project information, status, requirements on Confluence and Connect Me
• Created user stories in JIRA to help track issues and accordingly assign them to Subject Matter Expert, also tracked these issues on a timely basis and updated stories.
• Navigated offshore team with specific Radar issues after testing/build regularly escalated Radars to particular POC as per the issue generated.
• Daily calls with business to update project status and also to track any requirement changes, updating the same within the team.
• Actively participated in that UAT and IT kick-off to sign off. Tracked radars closely within engineering team.
• Assisted with various Plays back and Kick off session at the commencement of iUP with engineering managers and core team members.
• Assisted with various BRD review meetings, BRD kick off, IS&T Kick off and BRD scope requirement sessions to help team clarify the requirements. Took detailed notes of the requirement changes and escalated the same through team.
• Prepared project keynotes for iUP US v1, v2 and iUP UK v1, status updates for various kick off session with engineering managers.
• Provided weekly status update to program managers and leads on the overall progress of the project, requirement changes and ensured all teams are synched.

Environment: Agile, Scrum, JIRA, Connect me, Confluence, Radar, Central Station, Espresso, Keynote, Pages, Numbers

Confidential, Warren, NJ

Senior Business Analyst/Scrum Master

Responsibilities:

• Knowledge of the Dodd-Frank Act, the Bank Secrecy Act, FinCEN and Sarbanes-Oxley Act.
• Conducted GAP Analysis to derive requirements for AML surveillance system.
• Facilitated the entire requirement management system and thereby designing it as per Confidential AML compliance.
• Used software methodologies including Agile (Scrum).
• Organized and Conducted the JAD team and in conducting the weekly sessions from requirement gathering to sign-off of the application after testing.
• Developed a vision plan that defined Confidential AML policies and procedures are primary goals of the project.
• Elicited demands from the stakeholders and analyzed them for consistency, completeness and flexibility.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be understood and reviewed by both technical and business people.
• As a Scrum Master I facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Highly proficient in writing and prioritizing user stories in Product Back Log with Product Owner.
• Used various estimation tools, planning poker, MosCoW, T-shirt sizing.
• Analyzed the Iteration Burn Down charts and reviewed defects.
• As experienced Scrum Master anticipated and removed obstacles from project team’s path and pushed them to deliver quality results based on schedule.
• Used JIRA for issue tracking, user story management and requirement traceability.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
• Responsible for identifying and documenting business rules and creating detailed diagrams including Use Cases, Use Case diagrams, Business Flow diagram, Creating process models, Data flow diagrams.
• Assist with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Assisted in identifying documents needed to develop Suspicious Activity Reports (SAR) as required by Bank Secrecy Act and FINCEN for generating reports and red flags to report fraud, money laundering, patterns and inconsistencies activities.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Establish Incident Reporting and Change Control procedures using ClearQuest.
• Ensured that the connection is secured and assisted team with Cyber Security, Risk strategies to mitigate fraud detection and cyber-crimes.
• Communicated effectively across company contacts and clients, internal team about the project requirements, schedules and launches.
• Assisted the project manager to construct a project plan that included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.

Environment: ERP, CRM, Scrum Agile, Cyber Security, Tableau, MS Visio, MS Project, MS office, UML, SCRUM, SQL version 2014, JIRA, Tableau, IBM Cognos, Estimation tools, MS Office Suite (MS word, MS Excel, PowerPoint), MS Project, Test Director, SharePoint Version 2013.

Confidential, Fort Lee, NJ

Business Analyst/Scrum Master

Responsibilities:

• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise-using Scrum.
• As a lead BA developed good understanding of Financial Instruments, Asser Allocation, Commodities, Bonds, Corporate Bonds, Money market instrument, Fixed Income, Credit and Market Risk.
• Analyzed prior documents and Gathered Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented designs.
• Conducted various requirements gathering through research, formal-informal sessions, JRP sessions and JAD sessions with SMEs (Subject Matter Experts), Teams, and Stakeholders.
• Assisted Project Manager in creating proposals and project budget allocations and worked on Project Charter and Work Break down Structure using MS Project.
• Prepared Business Requirement Documents (BRD) and Functional Requirement Document (FRD). Decomposed BRD into User Stories by conducting a story writing session with product owner and user Acceptance Criteria for PSPI (Potentially Shippable Product Increment).
• Incorporated Scrum events Backlog refinement, Sprint Planning, stand up meeting, Sprint Review and Sprint Retrospective.
• Helped to prioritize user stories using MoSCoW and Planning Poker techniques.
• As Scrum master facilitates Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart, conducted time boxed daily scrum meeting.
• Engaged Scrum teams and programs SME’s to understand communicate status, priorities, risks and issues.
• Managed and monitored various scrum events through agile delivery process, worked closely with project manager, product owner and stakeholders to ensure their expectations are met.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), User Interface Design, designing of Application Architecture & Database Modeling.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams and I also handled requirement churn.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Supported scrum team by resolving impediments such as the offshore testing team impediment.
• Analyze Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.
• Establish Incident Reporting and Change Control procedures using ClearQuest.
• Used various estimation tools like planning poker, t-shirt sizing, Delphi.
• Designed data models and conducted normalization and de-normalization of data to fit OLTP and OLAP frameworks, slicing and dicing of data marts for analytical decision making support.
• Experience in Extraction, Transformation and Loading (ETL) using Informatica.
• Logged and tracked the defects using HP Quality Center. Created an error repository and managed the testing process with the QA team
• Assisted in the creation of deployment flow chart in conjunction with development, infrastructure, and network teams containing information for maintaining Application.
• Proven record of Team Management and Leadership skills.

Environment: Agile Scrum methodology, mortgage, Estimation tools, MS project, MS office Tools (Word, Excel, PowerPoint, Share Point and Visio), MS Project, MS Visio, SQL, UML, AJAX, Spotfire User stories and JIRA.

Confidential, Sacramento, CA

Business System Analyst

Responsibilities:

• Interacted with users and stakeholders to identify business needs, evaluated solutions for business problems.
• Conducted Joint Application Development (JAD) sessions, Joint Requirement Planning (JRP) and with Subject Matter Expert (SME) sessions.
• Conducted interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• The methodology used for the project was Waterfall and possess a deep understanding about the requirement gathering. Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Used ETL to map data and assemble data repository and created data marts.
• Understand the Software Development Life Cycle and experience in system architecture mapping.
• Documented business rules and workflows using Business Process Modeling Notation (BPMN) Version 2.0. Created models using Rational Rose and MS Visio.
• Designed and developed all Use Cases and UML models using MS Visio.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT), Regression, and Black Box and White box testing with the help of QA teams.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes.
• Establish Incident Reporting and Change Control procedures using ClearQuest.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: SDLC, Waterfall, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, BPMN Version 2.0, data warehousing, Rational Rose, and ClearQuest

Confidential

Business Analyst

Responsibilities:

• Networked with Subject Matter Experts, Project Managers and Process Analysts to understand the business process gather Business Requirements and identified enhancements.
• Facilitated various sessions like JAD, JRD, JAM and RAD with various Subject Matter Experts.
• Assisted to author functional requirements and business requirement documents and provided guidance to QA team.
• Used HPQC for allotting task and issue tracking, user story management and requirement traceability.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure the system meets all the goals of the project.
• Produced visual models for the application using UML MS Visio to create Use Cases, Sequence Diagrams.
• Collaborated and negotiated with stakeholders in defining project scope boundaries.

Environment: Waterfall, mortgage, MS Visio, MS Office Suite, MS Access, SQL version 2012, Informatica, Outlook, MS Office

Confidential

Intern Business Analyst

Responsibilities:

• Interacted with users and stakeholders to identify business needs, worked with SME’s of different groups to gain detailed knowledge of E-commerce shopping in the Middle East industries.
• Conduct JAD sessions authored functional Requirements Document (FRD).
• Waterfall were used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases.
• Developed Catalogues for e-commerce shopping portal for Logistics purchasing department.
• Assisted UAT team with enforcement of checkout for searchinmeena web portal.
• Identified all necessary Business Use Cases from requirements, created UML Diagrams
• Worked as a team with other business analysts to make an object oriented model and created use cases.
• Analyzed Business Requirements Document (BRD) and used Microsoft Project to manage schedules, deadlines, and resources and collaborate on the project.

Environment: MS Office, Catalogues, E-commerce shopping, MS Project, MS Visio, Clear Case, UML, Test Director, SQL version 2012.

Confidential

Intern Business Analyst

Responsibilities:

• Facilitated meeting and arranged JAD sessions with business users for requirement gathering.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Created use cases and designed use case diagrams class, sequence diagrams and activity diagrams.
• Responsible for creating UML diagrams (Use Cases, Activity Diagram and Class Diagram) in order to capture the dynamic behavior of different applications.
• Self-Motivated and Objective driven with excellent communication and interpersonal Skills with a sound understanding of the balance that must exist between customer satisfaction and technical excellence.
• Maintained and build relationships with stakeholders to ensure their performance management and business analysis needs are understood and supported.
• Conducted Project related Presentations.

Environment: Rational Rose, MS Office, MS EXCEL, MS ACCESS, Waterfall, Load runner, windows 2000, clear case, UML and Bugzillla.