Profile

Jim has 18 years experience identifying business issues and implementing business applications that provide increased business value. Highly motivated with extensive full project lifecycle experience in business process design, requirements elicitation, analysis, functional design, testing, and implementation of both custom developed solutions and commercial off the shelf solutions COTS globally. He has demonstrated professionalism as both a project leader and a team member by continually striving to match project needs with user requirements. Jim develops strong relationships with client staff, management, co-workers and other business partners and is very effective in communicating to the business and the technical staff. Jim has supported and delivered Customer Relationship Management CRM and Supply Chain solutions in a high tech industry for Sales, Sales Channels, Marketing, Customer Support, Human Resources, Financial Services, and Business Intelligence. He enjoys identifying new opportunities for innovation and increasing business efficiency through process and technology. Software Development and Implementation

• Requirements Analysis, including As-Is/To Be, Fit Gap and Functional Design
• System Testing Testing Support, including unit, integration and system acceptance
• Implementation Support
• Application and Business Process Training
• ITIL Certification
• Confidential Vantive 4.0 8.0 CRM Application Modules All , PeopleSoft CRM 8.0 9.0 Help Desk, Marketing, Sales, Order Capture, Proposal Management Modules, PeopleSoft Financials 8.8 Contracts Module, and PeopleSoft HR.
• Applications
• Experienced in both packaged software and Agile implementation methodologies
• Custom Developed Solutions: Portfolio Visibility BI Product Development and Marketing reporting tool. U-Quote product master database for quoting, pricing, and proposals. Custom developed integration between major business systems and ancillary systems.
• Other: MS Office Suite, HP - Quality Center/Application Lifecycle Management, ProVision Business Process Modeling Metastorm , VanTools Tool for Vantive Application Developers , PS Query, Microsoft Projects, MS Project Server, SharePoint, Visio, Cognos Manager Analyst, Methodline.

Professional Experience

Confidential

Requested by Confidential to become the Business Process Analyst Team - Manager. Responsible for administrative management of 4 teams of Business Process Analysts BPAs , defining a standard BPA Methodology, and increasing BA skills level to align with a best practice industry standard. Also responsible for reducing operational costs, increasing output, while increasing quality and reducing risk.

Business Process Analyst Manager

• Year one reduced 1.4 million in expense from the budget by reducing 23 consultants down to 7 and increasing staff from 8 to 16. This transformation reduced the dependency on contractors and the risk of critical system knowledge leaving the organization.
• Year 2 reduced an additional 700k by reducing the remaining 7 contractors to 1, which will result in an additional 700k in cost savings in year 3, by eliminating the actual year 2 spend.
• Implemented career development plans for developing ERP System knowledge, soft skills, and International Institute of Business Analyst IIBA training, consisting of a week-long Business Analyst BA Boot Camp to prepare for BA Certification. In addition instituted monthly team learning session to reinforce BA industry best practice.
• Defined a standard BPA Process that supported the IIBA Training for customer support, enhancements, and projects. This resulted in a quicker turn around for projects and enhancements by designing in a disciplined bundled quarterly enhancement release schedule.
• These changes improved employee morale, productivity, and quality of work, which lead to more value to the business. Business Partners who once had a bad impression of IT, are now very pleased with the quality of projects/services and value that was being delivered. This was evident by the business awarding several Outstanding Performance Awards and many Emails thanking the BPA Team, which previously had been almost none existent.

Served as a Business Process Analyst Team Lead on the Pre-Award Team. Responsible for leading the business process improvement for the Pre-Award business process, made up of the entire sales process up to and including the signing of the contract. This position was also responsible for leading the full lifecycle implementation of PeopleSoft - Sales, Order Capture, and Proposal Management modules, customization, data conversions, integration with five existing systems, and enterprise customer master database.

Lead Business Process Analyst

• Re-Engineered the Pre-Award Business Development process across 3 different global businesses with a flexible standard process to accommodate government and commercial opportunities large and small, which provided an efficient process with consistent accurate information to make good business decisions
• Implemented an enterprise PeopleSoft solution including Sales, Order Capture, and Proposal Management modules integrating with 5 existing systems, providing a single login to an enterprise system, which eliminated duplicate entry, reduced steps based on transaction type, and promoted collaborative selling
• Company consolidation and conversion from four systems into one reducing 31,000 records down to 8,000, eliminating 1,000 duplicate records creating a single version of the truth, one relationship manager to improve client relations, and increased visibility through 360 degree view of company transactions

Confidential

• Global Defect Tracking Tool Implementation providing Engineering's Level 3 Support the following value:
• Global process for managing pre post software product release defects to increase accuracy
• Global defect tracking tool to increase visibility and reporting consistency
• Responsible for managing a team of 8 functional employee resources that provided the Research, Planning, Analysis, Functional Design, Configuration, Testing, Quality Assurance, and Process Improvements for the major CRM, ERP, and HR Global Projects.
• Rolled out Quoting application to affiliate companies expanding their reach to a larger pool of agents resulting in increased sales
• Served as a Business Analyst within the Internet Services Department at Motorists Insurance on a variety of projects for their independent agent support.
• Confidential
• Served in a variety of positions/roles as needed, including Business Analyst, Data Analyst, Tester and Training Support.
• Manager IT Business Applications
• ePerformance Management system providing Human Resources the following benefits:
• Single global tool to enter and manage employee performance to ensure consistency
• Rollup and traceability of top down strategic objectives through tactical measurable accomplishments
• PeopleSoft PS Financials General Ledger Realignment increasing F A's reporting effectiveness
• Provided a more accurate reporting of revenue by product line
• Alignment with the new rationalized product list
• Increased profitability accuracy by product line for better planning
• PS CRM Sales Marketing modules providing Sales Marketing the following business value:
• Global foundation for Pipeline and Forecasting information
• Global program foundation for consolidating multiple CRM Systems into a single version of the truth for Customer Product information, Product Configurator, Customer Support, Engineering, Order Management, and integration into the enterprise PeopleSoft Financials system
• Enabled a Global Selling Process to reduce cost and increase efficiency
• Developed Functional Team Operational Excellence improved the Process, Analysis, and Testing phases
• Introduced International Institute of Business Analysis IIBA standards and local Chapter Meetings
• Conducted Lunch Learns, study groups, and mentoring opportunities for professional development
• Developed internal process standards with continuous improvement
• Enterprise Architecture introduced the concept to improve planning controls, governance, and framework
• Provided re-planning in 2007 to align with corporate strategy and business priority
• Provided 5 business cases in three months for executive decision making

Sr. Business Application Manager

• 2004 Responsible for project planning, business process design, requirements mgmt, functional design, application setup configuration, testing, functional defect resolution, training support, and go live.
• Portfolio Visibility Project Cognos reporting solution that improved product development's build, cost, and ROI visibility for strategic and operational product planning and management
• Performed Analyst and Test Lead roles completing deliverables and milestones on time on budget
• The solution brought product information from several disconnected systems into one standard view
• PS Financials 8.4 to 8.8 Upgrade Project improved F A's operational efficiency
• Performed several lead roles within the project, from planning through execution, as the team was assembled including Business Analyst, Program Project Manager, Business Process Manager
• Became functional lead subject matter expert SME for the new PS Contracts Module
• Innovated the business process by configuring several solutions that reduced manual data entry
• Removed complex customizations which lead to a lower total cost of ownership TCO
• Enabled global order entry processing
• Project Planning developed several Opportunity Sketches and Business Cases to identify opportunities for improvement, recommended solutions, and developed solution roadmap for executive decision making
• Developed business case for PS Fin. 8.4 to 8.8 upgrade, estimates within 10k of a 6 mil project
• Developed Opportunity Sketches for additional PS modules to build out an enterprise solution including: eProcurement, Service Procurement, Contracts, Projects, Order Entry

Sr. Process Project Manager

• 2003 Managed several successful business process improvement projects
• IT Sarbanes Oxley Project completed on time and on budget, put controls in place for IT based on COBit framework and reduced corporate risk of IT Financial controls
• F A Process Improvement Project - to improve the efficiency and scalability of the billing process

Lead/Manager Business Analyst

• 2002 Developed and implemented an IT organizational solution to resolve the issue of business need or requirements not matching technical solutions
• Organizational Solution - produced the following deliverables: Business Plan, Operational Plan, Organizational Plan, Implementation Plan, and Executive Summary defining the solution
• Completed on time, on budget
• Began implementing this solution and improving IT's business solutions delivery