Senior business analyst responsible for ensuring business continuity, by gathering the requirements for package changes, new product selection and new product development in an integrated SAP, eStore, Zuora subscription , SOA workflow environment. With responsibilities for internal systems, as well as customer facing consulting and ensuring that changes are fully tested and deployed in an efficient manner. In depth knowledge of methods and techniques of analysis and project management as well as coaching and mentoring

KEY SKILLS

EXPERIENCE 1 YEARS

Business Analysis

Expert 10

Formal Lifecycle Methodology

Expert 10

Project Management/Leadership

Mastery 7

QA Testing and Planning

Mastery 7

Package Application Configuration Administration

Mastery 7

Application Troubleshooting and Support

Expert 10

Business Consulting, Communication and Facilitation

Mastery 7

KEY TECHNICAL PRODUCT SKILLS

MS Office Suite, MS Project, SAP, ChangePoint, UML, BPMN, SharePoint, XML, Business Objects, Requisite Pro, Doors, ARIS, BMC.

Confidential

A 1.2B award-winning, world-leading provider of business management software and services to entrepreneur, small, and midsized businesses

Confidential

Sr. Business Analyst

Example Projects Include:

• With the intention to triple professional services revenue by year end, worked with the professional services business leadership Sr. Dir to develop enterprise requirements for a Professional Service Administration solution. Used Gartner / Forrester reports to provide a foundation for the analysis. I plan to interview business leads to confirm requirements and then collaborate to select top 3 vendors for further, hands-on analysis. A current on-going project.

• Confidential performed business analysis planning and monitoring to identify key stakeholders who would use Self Service VM Provisioning solution Confidential used elicitation to understand key needs, and enterprise analysis to determine solution scope. Used requirements analysis to prioritize those needs and recommend improvements to organizational capability. Used requirements management and communication to handle the conflict of interests by the different business teams and to reduce scope creep. Ultimately used solution assessment and validation to determine which solution best fit the needs of the organization. A short, 1 month, analysis project.

• Developed the requirements for a Secure FileShare system to replace Group Drive , which included vender selection and evaluation. Ultimately, the business decided between Box, Citrix-ShareFile, Thru and SharePoint-Skydrive Pro . The requirements were used as the basis of RFI, RFP documents. A short 1 month analysis project, spread over several months.

• Developed the requirements for Zuora Subscription engine for Sage cloud products. Used ARIS Express with Event Process Chains EPC and BPMN 2 diagrams to convey to the business how the SageOne and SkyFire products would be sold through eStore and Call Centre. The business users VP, GMs, LMs appreciated the 'fly through' models which enabled them to better understand how they could optimize their current processes. It also enabled the functional teams to understand how they were going to support the wider Sage Cloud initiative of an integrated services framework SOA with SAP, based on published Sage technology standards. A 2 month project .

• Analysed and implemented an integrated Professional Services Automation PSA solution for the Sage Fixed Assets. Elicitated the requirements, designed the user interface, developed the testing scripts and configured the workflow for the solution. Managed the team of 2-3 C developers over the 5 month project to implement ChangePoint 2010, Web Services and an integrated WebSite. The solution provided a single point of input for 35 sales team to enter 'requests', which allowed the professional services team to manage their projects and pipelines. An integrated dashboard with staff and pipeline reports provided visibility to the Professional Service and Sales organizations. A 5 month agile 200K project delivering continuous value which came in on time and under budget.

Tools:

SAP BI 7, SAP PI, SAP Portal, SAP CRM 5, SAP ECC 5, SAP Solution Manager 7.1, SAP RBPD, SAP SDA, ARIS 7.1, ARIS EXPRESS, Visio, SharePoint 2003/2010, ChangePoint 2010, SharePoint 2003/2007/2010, Web Services, Agile , Media Wiki, Cognos, BMC Event Management, BMC Portal, BMC Remedy, Alarm Point, BMC CMDB, BMC Topology Discovery, ITIL 3, BMC Service Impact Manager, BMC Service Level Manager, Service Now, Industry Print 4.3

Confidential

IS Department

Requirements Engineer

Example Projects Include:

• Provided strategic, technical and business leadership in the selection of products for the Workforce Solutions contingent labour business unit. Interviewed C, VP, Director and operational staff to define the feature set needed for the vendor product selection and evaluation. Used fit/gap analysis with project team to select Microsoft Dynamics GP and PAM by Profad. Regularly presented progress to CxO executives to maintain buy-in. Developed detailed requirements vision, supplementary, use case model survey, use cases, domain model, conceptual user interface for components that integrated in real-time to the commercial off the shelf solution. Developed and managed the testing strategy using 3rd party vendors which interfaced in real time with the current ESS system. In total 19 separate systems formed the enterprise solution. A 600K 6 month project delivered on time with a team of 9.

• Collaborated on the development of high level requirements and the vendor evaluation and selection of an Enterprise Sales System ESS for Staffing Solutions. Used Fit/Gap analysis to determine best product set Bond Adapt over BullWing and PointWing and presented results of findings to the executive board. A 4 month analysis project which aimed to enable catch-up to competitors through the purchase and implementation of 3M system.

• Interviewed VP and C level executives to define the requirements for a real-time on demand culture that would open up existing systems, and support increased business performance. Presented an Enterprise Service Oriented Architecture ESOA to executive and leadership teams that would support their needs. This architecture worked in conjunction with the developed workforce solution, and led to the strategic decision to switch ERP products from MAS 500 to Dynamics GP to fully realize a dynamic real-time architecture. This 1 month project aimed to open-up Matrix Resources to web services and use their Finance system as the hub of the organization.

Tools:

MS Office Suite, MS Project, Visio, RUP, Rational RequisitePro, Dynamics GP, PAM, Frx, MS Reporting Services, Microsoft Integration Services, Erwin, Bond Adapt, Bullhorn, PointWing, InRule, .NET

Enterprise Analyst

Example Projects Include:

• Refined the requirements for Workflow Engine for Alcohol Tobacco division. This framework product would integrate remote Tablet technology by ADEA with Service Oriented middle tier business objects to provide rapid time to market of new services. Iterative Custom RUP templates were developed to support enterprise analysis for future integrated DOR requirement packages. A short 3 month analysis sprint.

Tools:

MS Office Suite, MS Project, Visio

Business Analyst Contract

Example Projects Include:

• Interviewed C level executives and business partners Target, T-Mobile, Vanilla Mobile in US and UK to develop the requirements for SMS Pre-Paid product for the US market. The J2EE Solution will support 16 m redemptions monthly with integrated campaign management target marketing and rewards modules. Iterative RUP artefacts were regularly presented to C level executives to support organizational learning. A 2 month analysis sprint.

• Defined business process models for Incomm's Pre-Paid products. Used extensions to Rational Unified Process to support a potential Service Orientated SOA re-engineering of transaction processing systems using BEA Aqualogic . A short 2 month project.

Tools:

MS Office Suite, MS Project, Visio, RUP, Erwin, JBOSS, Maven, CruiseControl, J2EE, BEA Aqualogic, SOA.

Sr. Systems Analyst

Contract

Example Projects Include:

• Part of a team of 5 analysts that captured complete suite of requirements documentation vision, use case model survey, use cases, supplementary requirements using Rational Unified Process for the shrink-wrapped SiteView Performance Improvement Engine. Used JAD sessions and workshops with US based stakeholders to manage, gather and develop the requirements for the 'world-ready' logistics product. The requirement products were all formally defined using UML and stored in Rational Product Suite XDE, Requisite Pro, ClearCase, ClearQuest using UCM integration. The UCM integrated solution provided clear traceability of requirements through design to delivery as well as support an agile development methodology using the requirement work products. The software products were all engineered, using the rational lifecycle. A 6M formal development with 5 analysts, intended to deliver 20M in new sales by Q2/2006.

Tools:

MS Office Suite, MS Project, Visio, RUP, Erwin, Requisite Pro, ClearCase, ClearQuest, UML, Anova, Axure, Jess, ILOG, VB, C

Sr. Consultant

Employee

Example Projects Include:

• Managed the requirements capture and design of Health Net's new business Enterprise Sales Portal for the states of Oregon, Arizona New York, New Jersey. Used JAD sessions, use cases and conceptual modelling workshops with groups of actuaries, underwriters and business process owners to rapidly and iteratively define and then design the solution. Used elements of RUP and MSF Microsoft Solutions Framework to develop formal documentation. A 2.2M development project spread over 4 months.

• Lead consultant designing the Individual Web Selling Project for Premera Lifewise-WA and Lifewise-OR . This full lifecycle development delivered components within the Connecture healthcare framework that provided a dynamic, real-time Sales Force Automation system. The new business quoting, on-line application completion and back-office underwriting automation functionality reduced business cost, increase efficiency and provide new sales channels for products. A 1M development spread over 5 months, intended to deliver 2M in new sales by Q3/2004.

Tools:

MS Office Suite, MS Project, Visio, RUP, Erwin, Excel