SUMMARY:

• Excellent Communicator, Organizer and Results - Driven Team Leader
• Industry specialist with experience in both business and information technology. Action-oriented with proven ability to manage projects throughout the project life cycle in both hardware infrastructure and software application development environments.
• Collaborate with project team members and interface with internal business clients to implement operation-critical projects within scope, time and budget.
• Lead teams through planning, analysis, design, development & testing, implementation and post-production maintenance. Recognized for the ability to adapt, delegate, gather details and having an organized approach to work. Expertise includes:
• Software and Hardware Implementations
• Waterfall Methodology (SDLC)
• Agile Scrum & SAFe Methodologies
• Business Analysis & Resolution
• Scope, Time, Cost & Quality Management
• Cross-functional Leadership
• Client & Vendor Relations
• Risk & Change Management
• Retail Point of Sales (POS) & Digital Platforms
• Technical Writing

TECHNICAL SKILLS:

Tools: Enterprise Project Management Office (EPMO), Waterfall and Agile Scrum Methodologies (SDLC), Projectized and Strong Matrix Organizations, Project Management Plans, MS Project Schedules, Work Breakdown Structures (WBS), Critical Path Analysis, Team Relationship Building, Project Kick-off, Identify Stakeholders, Negotiations, Requirements Gathering, Scope Definition, Milestones, Decision Gates, Resource Allocation, Time Management, Management of Risks, Road Blocks, Issues & Jeopardies, Change Control/Governance, Status Reporting/ Key Performance Indicator (KPI) reports & Metrics to Stakeholders, Monthly Budgeting (Forecasting & True-ups), Release Management, Scrum Master Meetings, Scrum of Scrums Meetings, Sprint Reviews, Retrospectives, Meeting Minutes, Iterations, Epics, User Stories, Quality Assurance/Testing, ERP, Procurement (SAP, PeopleSoft)

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Managed the small - medium business project ($1M Cap) to move sales teams and functions into Salesforce (e.g., Inbound, Outbound, Account Management and Retention), resulting in a one-stop shop for all sales activities, data, and customer interactions.
• Led risk and retention project activities to put solutions in place to reduce customer churn/disconnect; conducting initial root cause analysis with Customer Service Account Management (CSAM), Internal Sales Account Management (ISAM) and Sales teams, gaining insight on the reason for customer churn/disconnect, the action needed to retain customers and “who” owns the action.

Project Manager

Confidential

Responsibilities:

• Partnered with Slack team members to lead an 18-member team to migrate the Slack messaging program/platform to the Slack Grid Enterprise platform, improving user/customer collaboration, enhancing security posture and integrating with analytics tools to understand usage and optimize the Cloud platform.
• Coordinated planning sessions and activities in preparation for the migration, according to the statement of work, corresponding with the Slack team, Vonage stakeholders and project team members (e.g., project kickoff, enablement discovery & user interviews, grid design, learning plan, technical kickoff, sandbox availability, migration, post migration hypercare and project closeout).
• Provided Slack weekly status updates to management and business stakeholders, monitoring the project timeline, risks, issues and jeopardies for the upcoming migration.
• Managed an Agile Scrum team of 10 members to convert Jira tickets into DSRs (Deal Service Requests), migrating various sales functions (e.g., credit limit update, account change and credit notes) into the Salesforce environment.
• Corresponded with DSR (Deal Service Requests) Agile Scrum team (with a budget of $170K) to identify Sprint timeline for development and quality assurance testing, business user acceptance testing, deployment to production, go-live date, post-production support and dates.
• Managed an 8-member Waterfall team to test and migrate the Simple Legal application into the production environment, enhancing the invoicing and accounts payable processes, and synchronizing the Simple Legal and Fusion applications.

IT Project Manager

Confidential

Responsibilities:

• Led a 12-member team (with $200K+ budget) to conduct the Informatica software upgrade from 10.1.1 to 10.4.1, operating system and 3 Red Hat Linux servers from 7 to 7.9, resulting in a more efficient environment.
• Conducted planning sessions with stakeholders and project team members to develop the project charter, identify resources, timeline, risks and team/project dependencies, resulting in a baselined scope, time and budget for the project.
• Facilitated team meetings with project team members to identify project progress, completed tasks and blockers that needed to be addressed, keeping the project on track.
• Managed project team members’ progress of conducting testing that led up to each environment upgrade (ETL - Extract, Transform and Load), such as testing in the following environments: development, quality assurance and production.
• Performed risk management to minimize project risks and identified action plans for project issues that arose.

IT Project Manager

Confidential

Responsibilities:

• Led 10-member team (with $245K+ budget) to implement Google Analytics 360 analytics platform for mobile and web clients (iOS and Android), for the tracking and reporting of website activity of users; providing data collection activities, robust reporting, gathering application usage and user experience analytics through a Software as a Service (SaaS) model.
• Managed 12 team members (with $2M+ budget) to build a redundant/backup operational facility in the Dallas data center to mimic the current Montvale data center, installing Intrusion Detection Service, RSA Netwitness Deep Packet Inspection (DPI) Security Event Management and Visibility Infrastructure.
• Managed project schedule, financial planning details and project resources in the portfolio and resource management system (Planview) to manage project performance (e.g., adding/deleting resources, updating resource utilization % and listing financial forecast details).
• Consulted with hardware vendors to obtain hardware/software quotes for project purchases.
• Maintained communications with procurement during statement of work contract negotiations.

Business Project Manager

Confidential

Responsibilities:

• Managed 14 team members to rebrand the Liberty Connection web portal (e.g., trademark updates, new URL, rebranding of logos, emails, etc.), migrate portal applications into microservices and move them to the new Confidential web portal, with a $6M+ budget.
• Led 12-member team to integrate the Client Care functions from Liberty Mutual and Lincoln Financial into the Client Care department/contact center (e.g., Interactive Voice Response (IVR/Genesys) changes, rerouting of calls, moving email accounts, etc.); to provide consistent go-forward service to customers from both organizations, transitioning approximately 500 Liberty customers’ accounts, with a $1M + budget.
• Managed project resources in the portfolio and resource management system (Planview), enabling management to optimize project portfolios, balance capacity against demand and link plans and resources to project execution (e.g., adding/deleting resources, updating resource utilization %, monitoring and adjusting total effort, assigned, pending & expired effort and timesheet approval).
• Conducted monthly forecasting using Strategic Project Financial Reports (SPF), maintaining project financials by monitoring actual hours and making forecasting adjustments for the next month as needed.
• Managed project status communications and issue resolution with team members and IT leadership, presenting weekly status reports, identifying cross workstream dependencies, risks, issues, jeopardies, key decisions and action items.
• Maintained Tollgate documents, funding sheets and actual effort details reports to aid in the management of project financials.

Business Project Manager

Confidential

Responsibilities:

• Conducted software evaluation meetings with third party vendors and internal stakeholders, serving as a liaison, to assess the integration of Voltage software with the application development teams’/stakeholders’ existing application, identifying data encryption/migration do-ability between products.
• Led unified vulnerability management services engagement projects, collaborating with vendor representatives and security engineers to conduct scanning, network segmentation, internal and external penetration testing to proactively identify and address security flaws and vulnerabilities within the First Data network; remediating threats and vulnerabilities by providing answers and solutions to security challenges, re-testing and reporting to stakeholders.

IT Application Development Project Manager

Confidential

Responsibilities:

• Managed 6 IBM application development (Java) Scrum teams, integrating the IBM scope into the overall AT&T project plan with 2M+ software budget, enhancing the IP Flexible Reach network’s e911 system software features, reducing customers’ service request completion time for branch office extension updates of names and addresses, minimizing the disruption of service to 15 minutes.
• Led 16-member team to enhance IP Toll Free services for business customers, allowing a switched toll-free service to support IP Address and Web Address real-time communications call routing, delivering calls to Hosted ICS and Voice DNA cloud platforms.
• Ensured quality assurance for project work, facilitating test plan review meetings and managing defect issues during user acceptance testing and end to end (E2E) testing periods.
• Conducted monthly estimation of resources for upcoming work, ensuring project remains within budget, meeting financial targets.
• Ran Capacity Model Drilldown reports/Claim reports to identify application teams’ time allocation to projects, exporting to MS Excel, producing Pivot tables to identify best estimates for upcoming work, current work authorizations and actual hours worked.

IT Application Development Project Manager

Confidential

Responsibilities:

• Managed approximately 15 application development (Java) Scrum teams, supporting 15 applications to implement new self-service functionality for the ethernet managed internet service, allowing self-service on-line ordering for business customers (moves, adds, changes, deletes), delivering a superior customer facing ordering experience.
• Owned project activities from initiation to project close, managing business requirements baseline (Epics & User Stories), Integrated Delivery Plan/Schedule, High Level Designs, Application Interface Designs, Test Plans and Deployment Plans.
• Reviewed business product management documentation from the sales and marketing teams to better identify the scope of the project, capturing the project goal, target markets, customer needs and in-market desired date.
• Ensured budget alignment, conducting monthly “true-ups” (forecasting) in the project and portfolio management system (Prism) for project activities and resources.

IT Application Development Project Manager

Confidential

Responsibilities:

• Deployed new Point of Sales (POS) express service kiosk software feature ($425K+ expense budget), improving store customers’ experience by allowing users to make partial cash payments and receive exact change from kiosk machines.
• Implemented new software feature (with 14 team members) for back-office retail stores ($325K+ expense budget), managing the requirements gathering, design and deployment of a new field quality issue notification feature, enabling back-office personnel to request pre-paid shipping labels from manufacturers for direct shipment returns of dead-on-arrival mobile phones.
• Led retail pilot of 5 stores and 2 Supply chain “test” stores, introducing new functionality to store employees and vendors prior to National Launch, providing user guides for ; to aid in login, system navigation and troubleshooting.
• Facilitated project close, providing lessons learned, release of resources and payment of outstanding vendor invoices.

IT Network Infrastructure Project Manager

Confidential

Responsibilities:

• Led 5 - 7 projects, with 10-member teams, in parallel, from initiation to project close, managing switch and traffic migrations, DNS software tool enhancements, new server, firewall and router builds, hardware upgrades and Operating System (OS) upgrades, enhancing traffic flows & network performance and decommissions.
• Oracle Sun SPARC Enterprise T5200 Servers, Cisco 7609-S Routers, SRX 3400 Gateway services/IT Security, IXIA Anue NTO 7303 Aggregator Chassis, Cisco 7613 Switch, Cisco Nexus 7000 F2-Series Module (line card), Cisco Nexus 7000 M2-Series Module (line card)
• Junos OS Release 11.4 for SRX Series Services Gateways, Cisco Nexus NX-OS Software operating system (6.1.3) for F2-Series line cards, NX-OS Software operating system (6.1.3) for M2-Series line cards, EMC DMX to VMAX application migration (for SAN storage and virtualization)

IT Application Development Project Manager

Confidential

Responsibilities:

• Directed 5 business intelligence software projects (leading 10-member teams) for the collection of ECDW data; collaborating with analysts and client teams, determining (mapping) source data/metadata and specific data elements for upcoming integration.
• Executed monthly budget “true-ups” in the project and portfolio management tool (Prism), resource estimate submissions and change control requests/governance, maintaining project financials.

Infrastructure Project Manager

Confidential

Responsibilities:

• Managed 3 teams (of 11 members), deploying cabling and hardware into fulfillment centers for e-Commerce transactions, improving facility production and enhancing customers’ online ordering experience.
• Coordinated infrastructure activities for the consolidation and sale of excess space for a distribution center, saving $3M+.
• Built collaborative relationships and ensured alignment across Logistics/Supply Chain and Infrastructure teams, participating in weekly site/facilities calls, identifying & resolving project issues and providing portfolio updates to teams.