SUMMARY:

• IT professional with more than 16+ years Software Development experience as a Business Analyst/QA Analyst/Project Manager/Product Line Manager.
• I have exceptional communication skills. My expertise encompasses Web based application development, Mobile, Mainframe, UML, SQL, Order Management, data Mapping, HR, Relational Databases, Point of Sale, Claims, SAP, Oracle, PeopleSoft, Agile, and Waterfall methodologies.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/ Project Manager

Responsibilities:

• Managed the below products by serving as the Point - Of-Contact, facilitating weekly status meetings, daily SCRUM meetings, Project Timelines, liaison between the Business and IT
• Developed Business/Functional Requirements/Wireframes/Data Mapping documents/Project Timelines for the Compliance Business users:
• New Rehire Process, New Hire process, new Termination process, new Transfer process,
• Migration Process from SharePoint to 3rd Party Vendor StarCompliance System for Pre-Clearance Disclosure Form process, new SharePoint forms, email templates Quarterly/Annual process
• Confidential Watch Lists, Exchange Traded Fund, Mutual Funds, Closed End Funds (Surveillance Transactions and Preclearance Trade Request processes)
• WorkDay Procurement Request Process- enhancements, production issues
• Managed team of Developers and Business Analysts and QA offshore staff
• Queried SQL database to pull data for Business reporting and data analysis
• Liaised with all necessary internal Business Groups and external vendors to coordinate Change creation, implementation, and testing in accordance with schedules.
• Identified Change Requests types and the criteria for how the Requests were to be expedited when required
• Collated all information from stakeholders involved with technology Change Request Process.
• Coordinated and facilitated meetings with Change Advisory Board (CAB) to discuss Project related Change Requests for (review, approvals, rejections) .
• Oversaw the Change Process and technical changes to ensure they were implemented in a controlled environment with minimal client or customer impact.
• Managed deployment processes via project timelines, deployment schedules, and deployment calls
• Tested all enhancements and bug fixes for all above products before handoff to the Business for UAT
• Manage projects to ensure are released on time and within budget; manage Risks factors and Change Management process
• Spearheaded new Processes and Procedures document for project requests submitted to IT Department
• Provided solutions for the data warehousereporting, creating business requirements and technical requirements, developing pilot reports, providing materialized /aggregate views and extracts to the customers.
• Worked on the CRM Master data with Architects and developers to assist with data modeling and data mapping and inventory for various projects.
• Created weekly Excel pivot tables and vlookups for Compliance employee related data
• Developed manuals, s Guides, for new applications and enhancements/bug fixes
• Support contact to troubleshoot and fix production issues all above product lines

Environment: s: SharePoint 2010/2013, HTML, SQL, Excel, Oracle DW, SQL Management Studio, Visio, MicroSoft Office Suite, WorkDay HR/Procurement, StarCompliance Trade System

Confidential, Permanent, TX

Product Line Manager

Responsibilities:

• Managed the below products by serving as the Point-Of-Contact, facilitating weekly/daily status meetings, liaison between the Business and IT
• Developed Business/Functional Requirements/Wireframes/Project Timelines/Project Scope/Data Mapping documents
• MyRigs, MyAssets, my, Oracle myMaintenance, MicroStrategy BI (dashboards and reports creation)
• Microstrategy mobile application reporting customizations
• Utilized Canrig software to develop BI Reporting to monitor Rig site performance and Drilling
• Managed the process for the 3rd Party vendor MicroStrategy Team to train the Nabors Team
• Facilitated status meetings to ensure 3rd Party Vendor MicroStrategy performed their duties as outlined in the contract
• Performed Data Mining process to pull myAssets, myMaintenance data for data analysis
• Tested all enhancements and bug fixes for all above products before handoff to the Business for UAT
• Developed manuals, videos, s Guides, and Release Notes for new applications and enhancements/bug fixes
• Created a gap analysis, data quality analysis and ETL strategy for 20 disparate systems located for all offices domestic and global.
• Liaised with all necessary internal Business Groups to coordinate Change Request creation, implementation, and testing in accordance with schedules.
• Collated all information from stakeholders involved with technology Change Request Process.
• Coordinated and facilitated meetings with the Steering Committee to discuss Project related Change Requests for (review, approvals, rejections) .
• Oversaw the Change Process and technical changes to ensure they were implemented in a controlled environment with minimal client or customer impact.
• Support contact to troubleshoot and fix production issues all above product lines
• Created Excel Pivot Tables to compare data between systems for data quality purposes.
• Trained users on all new products, enhancements and fixes for all above product lines

Environment: s: RigWatch, Informatica-ETL, Project Server, Oracle myAssets, myRigs, my, MicroStrategy BI Tool, Agile, Visual Studio, Visio, MicroSoft Office Suite, MicroSoft 365 SharePoint, Amtel, Oracle Data Warehouse, and Toad

Confidential, NJ

Project Manager/Delivery Lead- PBM

Responsibilities:

• Developed Project Charters, Deployment Plans, Project timelines, and Business Cases
• Managed Business Analysts and QA Team
• Managed the following migration projects onto the ESI F14 Medical Claims/Pharmacy application platforms.
• Projects consisted of merging Medco members into ESI platform through the POS claims adjudication processes
• Mobile and IVR applications/devices:
• Developed new the claims control system for exception processing claims
• Merged Medco clients Pharmacy copay editing pricing and claims onto the ESI F14 application platform
• Merged Medco claims history file processes onto the ESI F14 application platform
• Migrated Medco Date Of Service Claims request and response into the Pass-Thru functionality for the adjudication processes.
• Developed new ESI client specific reporting templates
• Maintained Projects materials on the SharePoint site.
• Managed projects to ensure projects are released on time and within budget, any Risks factors, adhere to Agile process, and resources
• Managed monthly medical claims projects in an Agile environment for ESI and Medco migration
• Point of Contact for Business Groups and Project Teams
• Facilitated daily meetings with project teams to resolve issues and status updates

Environment: Teredata Data Warehouse, F14(Foundation 14), MicroSoft SharePoint Server 2010, Anchor System, .Net, HTML, Mainframe Services, .asp, POS, BA Tool, 3rd Party Vendors, SCRUM

Confidential, NYC

Business Analyst/Project Manager

Responsibilities:

• Planned and delivered $535K - $1.4M Housing Preservation Department projects -
• Managed Project timelines, Resources, Project Budget, Project Risk Plan, Change Requests, created Project Charters,, Deployment Plan, project Team communications, and communicated project statuses to Business Stakeholders
• Developed Business/Functional Requirements/Wireframes/Mapping documents for the following projects:
• TIL MWBE (TENANT INTERIM LEASE Minority and Women Business Enterprises) - process to create new TIL MWBE construction vendors for time entry/wage processes
• DNP(Department Neighborhood Preservation) - Automate DNP’s Building Referral and Treatment processes in HPDINFO system
• Paradox - requirements for the Paradox project to migrate all data and new functionality from the Paradox DOS system to the HPDINFO system
• Section 8 Integration Project - integration between the Section 8 department’s Elite System and HPDs custom HPDINFO application e Project- We implemented new enhancements and payment method processes for the e online process
• Migration of legacy FMS3 system to SAP FI/CO system(Will elaborate on responsibilities in the interview)
• Enhancements for PeopleSoft HCM payroll/Benefits processes
• Liaised with all necessary internal Business Groups and external vendors to coordinate Change creation, implementation, and testing in accordance with schedules.
• Identified Change Requests types and the criteria for how the Requests were to be expedited when required
• Collated all information from stakeholders involved with technology Change Request Process.
• Coordinated and facilitated meetings with Change Advisory Board (CAB) to discuss Project related Change Requests for (review, approvals, rejections) .
• Oversaw the Change Process and technical changes to ensure they were implemented in a controlled environment with minimal client or customer impact.
• Researched and assisted Legal Team in contract negotiations for 3rd Party Vendor LCP Tracking to process the TIL MWBE construction time management /payroll process
• Managed the 3rd Party Vendor relationship between NYC HPD and LCP Tracking Team
• Facilitated status meetings to ensure 3rd Party Vendor LCP Tracking performed their duties as outlined in the contract
• Served as Point-Of-Contact for 3rd Party Vendor LCP Tracking team
• Enhancements to the Tenant Data System(TDS) data warehouse application
• Created data requirements/datadictionary/mappings for multiple databases, that were consumed by internal development resources and external integrating business sources
• Tested the PeopleSoft HCM processes
• Queried the database to accurately test data projects being implemented

Environment: Visio, SharePoint, VB, PowerBuilder, .Net, Mainframe, Project Server, Project Server, TDS Data Warehouse, workflows, loose Agile, Waterfall, PeopleSoft HCM, SAP FI/CO, PP, SD

Confidential, NYC

Sr. Business Analyst-Insurance

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows documents for the following projects: www.cpg.org site redesign/enhancements
• Microsoft SharePoint Server 2010 implementation
• Developed lookup tables in Excel for Finance process
• Developed the Client Engagement Dashboard for Customer Representatives to assist cpg.org and mcps.org users with their web accounts.
• Assisted Developers with the Deployment plan template
• Monitored Production Issues process

Environment: CMS, Active Directory, Java, HTML, Web applications

Confidential

Sr. Business Analyst

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping documents for the following projects:
• Delta and Skymark Partnership project-designed a form and process for Japanese Skymile customers to book flights on Delta.com.
• Language Translations project-implemented a new Alert page(Speedbump) for non-US customers to ensure these customers received a warning page before being redirected to the English translated pages, and new URL Transparency structure for non-US countries www.delta.com redesign project- gathered requirements for front-end and back-end processes for the Datalex platform for the Book-A-Trip, Shopping/Merchandising functionality. Addition to gathering requirements for the Login, Flight Status, Check-In widget functionality, design Header/Footer functionality
• Enhancements for SAP FI/CO and GIS applications
• Tested the Skymark Skymiles form and Languages enhancements
• Developed Test plans/Test Scripts/Defect Log
• Tested the integration process for Oracle CRM on Demand system with other enterprise systems, new Languages functionality, new Skymiles Partnership form.

Environment: jsp, HTMK, Java, J2EE, .net, .asp, MicroSoft, www.delta.com, CMS, Omniture, web service, CRM(Oracle Seibel), SAP FI/CO, Cheetah Email system, GIS, Clearcase

Confidential

Systems Analyst Lead/Project Manager

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows documents for the following projects:
• Redesign of www.water.com UI and functionality
• Serialization Cleanup Project - gathered requirements for Oracle Data Warehouse serial numbers
• Filtration Project - documented workflow for Components and Core categories within the Oracle Data Warehouse application
• Enhancements for the Call Center Install Base screen in Oracle R12 eBusiness and automation of Retail Store-stamp receipts.
• Document requirements for the Oracle Quest Handheld mobile application Sales Consultant and Filtration Dashboards.
• Documented the batch process schedule for the IT department.
• Gathered requirements for GPS/GIS Workforce application which tracks delivery personnel
• Designed the Business/ Functional Requirements, Minutes, Technical Design, and Test Plan templates for the IT department.
• Trained Systems Analysts on how to facilitate meetings and write requirements for the mobile Quest application and Oracle eBusiness suite(CRM) projects
• Tested the integration process for end-to-end Oracle eBusiness suite(CRM) processes, and Serialization project
• Managed Project budgets
• Developed Project Charters and Project Plans
• Facilitated Project status meetings

Environment: Quest Application, UML, SharePoint, HTML, GIS, .ASP, .NET, Dex (Intermedec), CN3 Mobile Handheld, Oracle eBusiness, Oracle Data Warehouse, JAVA, and Visio

Confidential

Sr. Business Analyst

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows documents for the following projects:
• Gift Card project- a new payment tender/new online product for www.homedepot.com Websphere and OMS system, Billing process, POS/VPOS order processes, Tandem Data Warehouse, Escalate Team, and HallMark 3rd party vendor
• SKUSAP MM, FI/CO, CRM - developed requirements for (SAP MM) Procurement Process to purchase new Gift Cards from 3rd party vendor Hall Mark; Develop new SKU numbers for Gifts Cards and process for downstream SAP FI/CO systems.
• BORIS (Buy In Online Return In-Store) project - gathered requirements for Buy-Online-Return-In Store integration process between OMS, POS/VPOS order processes
• SAP FI/CO, MM, CRM - extracted SKU data for data analysis for the new Buy-Online-Return-In-Store(BORIS). Developed Requirements for (SAP MM)Procurement Process for items to replenish and to categorize items and process for downstream SAP FI/CO systems for the new BORIS Project.
• Omniture implementation for customer tracking on the homedepot.com site
• Modified XML files to process and cancel customer orders.
• Created Excel reports using Vlookups and Pivot Tables to review SKU data and testing purposes
• Supported/Tested the B2B Gateway to ensure Customer Orders and Status files were processing through the SAP and WCS systems
• Monitored ETL jobs to ensure customer transactions processed accurately

Environment: Omniture,, WebSphere Commerce, SAP( MM, FICO,CRM) SharePoint, (www.homedepot.com), B2B Gateway, POS, UML, XML files, C++, Cron Jobs, EDI mainframe, Gentran(GIS), SQL, Tandem Data Warehouse, HallMark, Cybersource, KeyRec file, RTV files, THD Credit Services, VPOS, CRON jobs, and virtual stores

Confidential

Sr. Business Analyst

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows/Use Case documents for the following projects:
• Cigna Healthcare and Great West producer commissions migration process project-
• Integration of CIGNA's Broker System and Great West’s GC27/MISA(compensation repository system)
• Integration of CIGNA's Commissions data into Great West’s Platinum (Producer Incentive calculator).
• Developed processes for integrating CIGNA's Gatekeeper tracking system into the Great West processes to track Account workflows.
• Developed processes for CIGNA and Great West to consolidate the handling of producer commissions Account cases for the following processes:
• Submissions, Account Setup, Refund, Pending, BOR Changes, etc.
• Developed processes to calculate commission data for CIGNA's PCS system migrating to the Broker System.
• Developed requirements to ensure Great West customer/client, transactions migrated to Cigna’s (IM Data warehouse)Information Management Data Warehouse
• Developed a mapping document for Great West data from KC15 System (Payment Execution) into the Broker System (Payment Execution).
• Developed processes to ensure the Broker System processed billing transactions to Oracle AR, and AP modules.
• Developed requirements for the new Great West/CIGNA LOBs codes(Lines of Business) stored in the Broker System expense to the Oracle (GL) system and to ensure code payment data migrated to GLSS Accounting system

Environment: ApplicationXtender, OnBase, C++, Broker System, GC27 System, SharePoint, Prinova, Xnet, PDFA, Brio, KC15, Agile, Oracle AP, AR, IM Data Warehouse, and GL

Confidential

Sr.PeopleSoft Business Analyst/Project Manager-Healthcare (Consultant, ATL)

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows/Use Case documents for the following projects:
• The GSK PeopleSoft upgrade 8.8 to 9.0 HRMS module processes
• Build scheduled jobs for newly upgraded Informatica Enterprise Data for payrolls/benefits jobs
• Design ESS/MSS employee, Smart Forms for the Mid Market, and GSK PeopleSoft upgrade to 8.8 to 9.0 projects.
• Migration from GSK’s legacy Remedy ticketing system to Peregrine Service Center application
• Facilitated data mapping sessions for the upgrade 8.8 to 9.0 PeopleSoft HR modules
• Liaison between the client GSK and ACS implementation teams.
• Tested the Payroll processes/Benefit Rates(Benefits Rate Type Table) to ensure the Vendor Insurance premiums were calculating correctly and Total Deduction Amounts were paid to the Provider.
• Managed Project budget
• Developed Project Charter and Project Plan
• Facilitated Project status meetings

Environment: PeopleSoft 8.8 and 9.0, AppWorx, PowerPoint, Business Objects, SharePoint, Mercury Test Director, VPN, SQR, PeopleTools, Data Warehouse, C++, Virtual Connect, Citrix, WebEx, SameTime, Outlook, Lotus Notes, Microsoft Suite, and SQL

Confidential

Senior Business Systems Analyst/Project Manager

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows/Use Case documents for the following projects:
• Claims adjudication process, Medicaid, Provider Enrollment process, Integration between the MMIS Commercial Healthcare Plans and / Eligibility with Medical Claims processing for the PDCS X2 system, the XML process for third-party files sent to company database systems(First Data Bank, Mercer files) pharmacy related information
• Liaison between the North Carolina Health/Human Service Department and ACS PBM technical team
• Tested the Pharmacy POS subsystems, EDI transactions for drug claims, and the AVRS system for pharmacies such as CVS, and Walgreen stores
• Managed Project budget
• Developed Project Charter and Project Plan
• Facilitated Project status meetings

Environment: Windows 98/2000/NT, MMIS, ClearCase, PC/LAN tools, Segue, Silk, MMIS, UML, Data Warehouse, SharePoint, PowerPoint, DB2, Mainframe, CE2000, AVRS, XML, Oracle Reports, HTML, C++, SQL, POS, and PDCS X2, and MicroSoft Project.

Confidential

PeopleSoft HCM QA Lead Analyst

Responsibilities:

• Managed a team of Testers to create and execute test plans/scripts.
• Streamlined testing procedures and worked closely with Developers to ensure system functionality worked properly.
• Spear-headed testing team for newly deployed PeopleSoft HCM application
• Tested enhancements/defects for Employee Self Service to ensure employees could view/navigate/updated personal records.
• Tested enhancements to the PeopleSoft Benefits modules to ensure new data could be added to the system.

Environment: .NET, .PeopleSoft HCM, Compuware Tools- QA Director and Track Record, Outlook, XML, Windows Server, PowerPoint, Web-based applications, Active Directory, BizTalk-middle tier, Microsoft Project.

Confidential, Atlanta

Project Manager

Responsibilities:

• Managed projects for the Certified Management Tool (CMT) application, a three-tiered web-based tracking management system that enabled Nextel employees to track nation-wide logistics for Authorized Service Centers and Nextel Retail stores.
• Managed Project budget
• Developed Project Charter and Project Plan
• Facilitated Project status meetings
• Provided leadership and direction to the project team by understanding Deardorff’s business processes, managed the scope, and made sure appropriate levels of the Certified Management Tool (CMT) application quality was maintained at all times.
• As the Product Manager for the CMT application I strategized and implemented promotions to sell the CMT application to Nextel authorized offices to track Nextel telephone repair metrics.
• Developed a Manual for the Issue Tracker Application.
• Tested the redesign of the CMT site.
• Developed requirements for enhancements to the Representative Tracker Tool to track after-hour calls via the internet and phone calls.

Environment: .asp, .net, XHTML, Flash Paper, SQL Analyzer, MAC, PC servers, CMT, SUCCESS Tool, Rep Tracker Tool, and Adobe.

Confidential

Business Analyst

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows/Use Case documents for the following projects:
• Server migration from California to Atlanta, upgrades to VPS products, and on-going Promotions within Oasis CRM application and INLD.com websites, 3rd Party Vendors-Advanta and SGS.
• Confidential .com and Wazoo.com web order transactions billed in Oasis system
• Enhancements/new functionality for the Oasis, INLD.com, and customer sites.
• Developed requirements to ensure web order transactions were billed in the Oasis system.
• Facilitated meetings for the migration project from the legacy Ceridian application to the PEOPLESOFT HCM application.
• Identified and tracked Defects using Bugzilla tracking tool.
• Manually tested the IVR functionality to route calls to Oasis application to populate caller information.
• Tested PEOPLESOFT HCM (Payroll, Human Resources, and Benefits) tables to ensure new data criteria could be added to the tables before the migration of live data.
• Tested the Oasis CRM migration process for newly acquired businesses

Environment: Oasis CRM application, PEOPLESOFT HCM/HCM application, UML, (www.wazoo.com), (www. Confidential .com), POS, Trellix, Windows, Linux, Intermail, Dedicated Servers, PowerPoint, Unix, Ceridian, Shared Servers, XML Gateway, POS, Dedicated Firewalls, RITA, HTML, Confidential support sites, Verizon support site, Google Adwords Credit, C++, Bugzilla, IOPUS and QuickTest testing tool, SQL, Visio, Communitech.net, Microsoft Project, and .NET.

Confidential

IT Project Coordinator / QA Analyst Lead

Responsibilities:

• Tested the Enterprise Data Management Application (web-based application) enhancements.
• Tracked the Project Tasks and Budgets for Supply Chain Management, Enterprise Data Management, Documentum, Quality Assurance Dept., and Customer Value Project.
• Managed Project budget
• Assisted Project Managers with six Application Development Teams.
• Tracked project deliverables using Rational Clear Quest and Change Requests.
• Developed project costs using Cognos Reporting Tool for EDM enhancement project
• Developed User Guides for Applications.
• Procurement for equipment, contractor invoices, and software for projects. using Oracle 11i Financials A/R and A/P modules
• Maintained employee data in Oracle HRMS modules (job data, new hires, terminations, department changes, etc.).
• Developed requirements to store new Turbine Plant data in the Enterprise Data Warehouse

Environment: .NET, .PeopleSoft HCM, Compuware Tools- QA Director and Track Record, Outlook, XML, Windows Server, PowerPoint, Web-based applications, Active Directory, BizTalk-middle tier, Microsoft Project.

Confidential

IT Business Systems Analyst /Project Manager

Responsibilities:

• Developed Business/Functional Requirements/Wireframes/Mapping/Workflows/Use Case documents for the following projects:
• Payroll migration from ADP to Oracle
• The migration of the new Documentum application from the ITO Tracker for Legal department and Executive Team.
• Enhancements for the Oracle HCM/Financials modules
• GroupWise upgrade to Microsoft Office project for entire company
• Inspire Internet-company reporting enhancements
• Developed Financial reports using Oracle Financial Analyzer
• Maintained PMO work request database, and provide operational support
• Trained users on Oracle Financials applications
• Developed Project Charter and Project Plan
• Facilitated Project status meetings
• Managed Project timeline

Environment: .NET, .PeopleSoft HCM, Compuware Tools- QA Director and Track Record, Outlook, XML, Windows Server, PowerPoint, Web-based applications, Active Directory, BizTalk-middle tier, Microsoft Project.