SUMMARY:

• Change Management and leader skilled at driving transition principles (planning, managing, and sustaining change) and methodologies across medium to large scale global initiatives within Fortune 500 companies. Adept at identifying communication and needs and creating strategic plans based on identified needs.
• Core learning competencies include: ADKAR methodology, E - learning, Blended Learning, End to end implementations, Stakeholder Analysis, Project Management, Adult Learning Theories, Onboarding / Off boarding, Employee Engagement, Team Building, Instructional Design (ADDIE model), Performance, Succession Planning, Organizational Change Management (OCM), Learning Measurement & ROI. PROSCI certified.

TECHNICAL SKILLS:

Technologies: Oracle HCM & Financials, Office 365, Workday, ServiceNow, SAP HCM, Salesforce, SuccessFactors, ADP, iCIMS, Kronos, Quintiq Supply Chain, Concur, Keylight Global Compliance, VMware

Functional Expertise: Stakeholder Management, Stakeholder Analysis, Design Sessions, Organizational Impact Assessment Transition Management, Organizational Change Roadmap, Audience, Change Readiness, Communication Plan & Execution, Plan & Execution, User Acceptance Testing, Train-the-Trainer, Resistance Management Plan, Adoption/Sustainment Plan, content creation and delivery, Lessons Learned, End User Support, Coaching, Manager Assimilations

Industries: Public Sector (Shelby County Schools), Global Real Estate (FM/PM), Global Retail, Food Manufacturing, Supply Chain, Global Real Estate, Manufacturing, Oil & Gas, Utilities & Healthcare

Client List: Available upon request

PROFESSIONAL EXPERIENCE:

Confidential

OCM Manager

Responsibilities:

• Engaging and directing leadership and key stakeholders to fully understand organizational structure, business processes, and roles and responsibilities in order to identify change potential and understand gaps.
• Creating a Change Management plan that will help transition employees through the change and focus on four key areas: Stakeholder Engagement, Communication, & User Adoption.
• Creating and executing on communications plan to ensure consistent and frequent messaging around project objectives and priorities.
• Leading project team to develop new business systems and solutions that address changing and/or growing business needs and requirements.
• Conducting needs analysis, comparing current states to the future states in terms of processes and procedures.
• Driving adoption and ownership of change by working with senior leadership teams.
• Creating awareness of change by creating and implementing comprehensive communication plans and strategy that reaches all levels of the business.
• Creating new material using u-perform such as: user procedures/work step documents, classroom exercises, job aids, quick guides and instructor content
• Ensuring seamless coordination and support all aspects of throughout the project by managing all logistics and following up on items.

Confidential

Manager, Organizational Effectiveness

Responsibilities:

• Identified the needs for the organizational, communication,, and change management aspects of the Change Management strategy.
• Facilitated functional lead, deliveredto end users, developeddocuments, job aids, delivered train-the-trainer sessions, and validated documentation.
• Identified Stakeholders/Audience to understand influence and impact.
• Developed and implemented a detailed plan to maximize transition benefit with minimal disruption.
• Worked with Managers to revamp and update job descriptions and titles to import into system.
• Coached leaders to handle to conflicts and overcome barriers to team performance.
• Provided general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals.
• Developed a framework that ensures the people side of change is rooted in current work processes, systems and delivery channels.

Confidential

Organizational Change Management & Consultant

Responsibilities:

• Client-facing role aligning OCM activities to support and help realize key program business benefits. Created Stakeholder Analysis, Communication & Plans, Adoption/Sustainment Approach and Resistance Management plan.
• Stakeholder Management: Identified Stakeholders/Audience to understand influence and impact. Coached business stakeholders and project team members to ensure continued alignment on project goals.
• Communication: Responsible for the creation and execution of the communications plan, including the development and delivery of communications across all communication channels (meetings, emails etc.)
• : Developed and managed systems materials and delivery logistics and facilitated .
• Conducted needs assessments to identify skills gaps. Created manuals, quick sheets, facilitator guides, etc. Facilitated lunch and learns, soft skills and technical classes both ILT and WBT.

Confidential

Manager, Operations/Leadership

Responsibilities:

• Directed and developed the L&D team providing effective day-to-day management, coaching and feedback. Focused on providing leadership and development to grow the team’s capabilities and impact.
• Create and implement change management deliverables: Stakeholder analysis, Communication plan and approach.
• Engaged stakeholders during design sessions to define and develop methodology for implementation.
• Collaborated effectively with business partners, learning partners and SME’s throughout the organization to ensure the learning & development initiatives addressed critical needs and helped improve workforce performance.
• Planned and developed L&D toolkits for needs analysis, instructional design, and post- effectiveness assessments.
• Conducted needs analysis to determine the need for design, development, implementation, and monitoring of new curriculum and modification of all existing curriculum.
• Facilitated the following learning programs: new hire onboarding, technology, 5s .

Confidential

Organizational Change Management & Consultant

Responsibilities:

• Client-facing role aligning OCM activities to support and help realize key program business benefits. Created Stakeholder Analysis, Communication & Plans, Adoption/Sustainment Approach and Resistance Management plan.
• Stakeholder Management: Coached business stakeholders and project team members to ensure continued alignment on project goals.
• Communication: Responsible for the creation and execution of the communications plan, including the development and delivery of communications across all communication channels (meetings, emails etc.)
• : Developed and managed systems materials and delivery logistics.
• Conducted needs assessments to identify skills gaps. Created manuals, quick sheets, facilitator guides, etc. Facilitated lunch and learns, soft skills and technical classes both ILT and WBT.

Confidential

Supervisor, & Organizational Development

Responsibilities:

• Trained 150 Phase I and 300 Phase II new-hires on technical, GMP/SQF and behavioral based safety skills. At plant start-up operational efficiency was at 95% achieved through a properly trained staff.
• Create and implement change management deliverables: Stakeholder analysis, Communication plan and approach.
• Engaged key stakeholders to understand key priorities and changes taking place throughout the business by creating and executing change plans and conducting on new SAP upgrades.
• Delivered new hire onboarding activities including the new hire orientation process and explaining performance reviews and performance objectives.
• Enhanced and delivered learning opportunities including leadership development curriculum, train-the-trainer sessions, behavioral interviewing and performance management initiatives.
• Managed one direct report and the budget ($750k) and oversaw cost control within the department.
• LMS Administrator - oversaw Leprino University’s e-learning & Knowledge Factor administrative functions.

Confidential

Manager

Responsibilities:

• Designed, led and delivered the implementation of a large-scale North American Technical program which included creating curriculum on paper products and processes for machine operators and quality technicians. 100% attendance rate and quality defects decreased by 17% while efficiency increased by 32%.
• Facilitated on time & attendance (Kronos) as well as Benefits & Payroll within SAP.
• Coordinated onboarding and off-boarding activities, new hire orientation processes, processed appropriate forms and taught GMP and ISO 9001 policies and procedures to new hires.
• Designed evaluation strategies to measure learning impact and communicated the evaluation process and results with Senior Leaders during weekly briefings.
• Managed 5 employees as well as the budget ($500k), achieving quarterly and annual financial targets.

Confidential

Learning & Development Coordinator

Responsibilities:

• Assisted in designing and delivering Customer Service curriculum to all property managers across the US. After roll-out, customer complaints decreased by 13% and employee satisfaction increased by 18%.
• Created and implemented change management deliverables: Stakeholder analysis, Communication plan and approach.
• Created aimed to increase awareness on Balanced Scorecard findings.
• LMS Administrator - maintained Arden University’s MyLearning by analyzing and reporting out data to SLT. 100% employee completion rate for all compliance courses for 26 months.
• Assisted in the development and implementation of measurement strategies including course design and development, survey design, data collection and analysis and maintenance of metrics.
• Responsible for driving government compliance, including coordination of EEO1 and AAP reporting.
• Provided support to key HR processes such as e-HR dashboard, annual HR review (Session C), employee engagement, succession planning, and performance management.

Confidential

Commercial Real Estate Agent

Responsibilities:

• Prepared property summaries, offers, contracts, and reports for roughly 68 clients. Managed due diligence and closing activities on 23 deals in 1 ½ years.
• Reviewed financial analysis, contracts, environmental reports, etc. Prepared marketing material and coordinated distribution.

Confidential

Executive Assistant (Contract)

Responsibilities:

• Answered heavy phones, scheduled meetings, maintained calendars, and made travel arrangements.
• Opened and distributed all incoming mail/faxes and scanned and filed various correspondence.
• Prepared expense reports and check requests for department members and reconciled corporate credit cards.