SUMMARY:

• Project Leader driving transformational projects involving RPA solutions and Smart Automation using Agile techniques in the various Centre of excellence of a leading Bank.
• Have experience in Transition, Project Management, Client Engagement. Operations Management, Operations Risk Management, Quality Assurance, Client Engagement, & Development with strong communication skills and dedication to perform in a challenging role..

TECHNICAL SKILLS:

Applications: MS Office

Data Representation Tools: Tableau, Dashboard, SharePoint

Languages: VBA Macros, Web crawling Intermediate Knowledge in SQL Queries

PROFESSIONAL EXPERIENCE:

Confidential

Project Leader

Responsibilities:

• As Project Leader a total of 138 transformation projects with a cumulative save of USD 16.5 million, delivered in FY22 and signed off by the client
• In the AML/KYC COE the client endorsed the attended automation tool as a dependable tool as it found more accurate results than a manual search
• Created an extensive dashboard to track the various stages of each project and to the logical conclusion of the project
• A total of 2 projects were delivered in the RPA (Robotic Process Automation) using Automation Anywhere
• Upgraded the team to leverage high end technologies like Python, Xceptor, Dotnet and Selenium for Code development
• Used case automation framework was developed to use them in similar scenarios in different projects to improve the delivery timelines
• Developed a repository of various controls within the automation code to enhance the accuracy of the automation
• Developed a Robust Audit framework for a periodic internal review, also designed Customer Feedback form to review the customer experience after the delivery of a project
• Ensure that the Project Managers work closely with the DevOps team on new and ongoing issues team is facing with existing BOTS/Scripts in production, for all the existing issues INC’s are raised and tracked to closure
• Create and deliver presentation to top management on project goals and plans, including progress reports.
• Conduct status reviews with project teams, account managers and customers on a regular basis. Develop and implement project communication plans
• Create, review and implement changes on internal innovation/ project management processes in alignment with the enterprises policies and procedures
• Develop and implement project level processes, procedures and performance metrics

Confidential

Assistant Manager - MIS & Analytics

Responsibilities:

• Prepare monthly / quarterly / annual budgets and variance and margin analysis report to higher management
• Develop dashboards to be presented on a daily basis
• Design, create, implement, modify, maintain and support existing reports.
• Work with management and subject matter experts to help define newreporting requirements.
• Schedule and deliver reports based on the specified timetable (Daily, Weekly, Monthly) in a data warehouse environment.
• Demonstrated ability to manage and meet assignment deadlines through personal initiative on several simultaneously assigned tasks.

Confidential

Associated Process Manager

Responsibilities:

• Handling Processes (Reporting and forecasting, Competitive Pricing Intelligence) across all regions (AMER/EMEA/APJ)
• Managing internal team of 18 to support the global 24X5 process
• Ensure timely delivery of scheduled reports to the clients
• Develop reports based on requirement on Tableau desktop
• Participate in business requirement discussions (BRD) with various clients, and on-board new reports based on Tableau platform
• Provide insights & analysis to clients and internal management there by steering business to right direction
• Identifying and initiating business process improvements (BPI) and projects
• Proposing new BPI’s to client and support till implementation
• Performance & Internal resource management
• QBR and MBR deck preparations & presentations to the clients

Confidential

Senior Analyst - MIS Reporting

Responsibilities:

• Set up of Regular reports as per client’s requirement
• Supporting clients with ad-hoc reporting as per business requirement
• Preparation of process related documentation (SOP,BRD & CLPM)
• Automation - to eliminate the manual work and ensure 100% quality
• Creating Excel based interactive dashboards
• Managing workload for the process
• Audit Compliance
• Assistance provided to immediate manager for preparing QBR & MBR’s
• On job to the analyst group
• Preparation & maintenance of process related documents
• Preparation of weekly process update decks & discuss the same with clients on weekly calls
• Process Change Management portal maintenance

Confidential

Analyst

Responsibilities:

• Developed efficiency & quality-enhancing workflow/process improvements that made it possible to save capacity and accommodate increasing responsibilities ed with Analyst of the quarter and thrice by Business Process Improvement s ed with 20 spot rewards for best performance over a period of 6yrs ed with Long Service for completing 5 years
• Managed short term projects with efficiency for clients which were appreciated by Clients and higher management
• Identified areas of development within operations team, and provided adequate technical as and when new activities are transitioned
• Successful transition of 2 processes, which led to addition of 2 FTEs in team
• Created a fully automated Sales and collection Dashboard which helped the management to view and make decision on the go