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Global Learning & Development Program Manager Resume

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Austin, TX

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SUMMARY:

  • Intuitive talent for solving complex problems involving people, processes, programs, and technology. Gift for diagnosing core problems with misleading symptoms, constructive consulting with all affected parties, and creating holistic action plans for resolution.
  • Proven leader in design, development, delivery, measurement, and continuous improvement of global programs in technology, customer service, people and performance management, succession planning, strategic initiatives, core competencies, leadership, and client implementations.
  • Skill with multiple delivery methods - - classroom, virtual, web-based, performance support, workshop goal setting, creative brainstorming, process improvement.
  • 12+ years’ experience in delivery, instructional design, development, measurement, analysis, and analytics. Expert facilitation skills that drive high levels of participant engagement.

TECHNICAL SKILLS:

Types of Technology: Enterprise Software, Software as a Service (SaaS), Cloud Computing

Project Management: MS Word, Excel, Powerpoint, Project, SharepointGoogle Docs, Sheets

HRIS Systems: Workday, SAP, PeopleSoft, SuccessFactors

LMS: Skillsoft, PeopleSoft, SuccessFactors

ID Methodologies/Principles: Adult Learning Principles, Bloom s Taxonomy, ADDIE, Rapid Instructional Design

PROFESSIONAL EXPERIENCE:

Confidential - Austin, TX

Global Learning & Development Program Manager

Responsibilities:

  • Managed 40+ strategic projects in 3 years for HRO/software supporting key business areas (Content / Knowledge Management, for Internal Operations / Software Development / Products) and departments (Curriculum Development, Instructional Design,, and Delivery).
  • Implemented 2 learning management systems on time and on budget for internal and external users. Analyzed gap, determined need and user projections, negotiated additional licenses with vendor; created internal governance rules, processes, and communication channels. Increased external users 300%.
  • Instituted delivery system, process, governance, and marketing for client and third-party vendor payroll system tracking and test results. 300% user increase in 2 years. Clients - global companies.
  • Created Certified Partner program to fill need for reliable, trained SME facilitators in operations and technology. Increased global delivery assets 250%, and created succession path for new trainers.
  • Analysis of HR analytics for knowledge, leadership, and skills gaps. Utilize outcomes to create roadmaps to improve employee performance, agent production and executive leadership skills
  • Technical Background: 6+ years’ experience in planning, creating and overseeing technical for multiple audiences in 8 different HR/Payroll software systems, including UAT, SRT, initial implementation and upgrades.
  • Virtual management of 4 regional leads, 10 global trainers and 4 instructional designers. Performed hiring, onboarding, coaching, staff development, performance management, resource utilization, and disciplinary actions.
  • Promoted to Global Manager based on successful 2-year implementation of State of Texas HHS Enterprise client involving redesign and overhaul of call center practices and curriculum.

Confidential - Austin, TX

Senior & Development Specialist, Account Management Support

Responsibilities:

  • 50% increase in revenue by regularly exceeding billable hours goal.
  • Created 100% expansion in catalog service offerings in leadership, people and performance management, succession planning, generational diversity, and customer service.
  • Grew delivery events 40% by marketing and fostering relationships with risk pool clients.

Confidential - Austin, TX

Business Owner, & Consulting

Responsibilities:

  • Created $500K revenue stream for State Bar of Texas Law Practice Management section by negotiating exclusive contract for support staff delivered throughout Texas over 3 years.

Confidential - Lago Vista, TX

Employment Practices Liability Insurance Underwriter

Responsibilities:

  • Increased sales 1600% in 3 years by educating agents on HR and legal benefits, overcoming sales objections, and growing marketshare with a new and specialized product.
  • Created $100K annual revenue stream by fostering relationship with successful wholesale broker, building trust with ethics and integrity, seizing opportunity to connect the owners, and adding a Georgia location.

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