Professional Summary

• Over 10 years of experience in Information Technology as Business Analyst, QA Manager, Project Manager, Application Development, Testing and implementation in Pharma, Finance and Life insurance industries.
• Experienced in various technologies including SAP BW/BO, PeopleSoft HRMS, Seibel CRM, Oracle 9i/10g/11g , SQL Server.
• Excellent knowledge of industry standard methodologies in Software Development Life Cycle SDLC such as Waterfall, Rational Unified Process RUP , and Agile.
• Extensive experience in creating Business Requirement Documents BRD and Functional Requirement Documents FRD and Use Cases.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix RTM that controls numerous artifacts produced by the teams across the deliverables for a project.
• Possess good analytical skills to understand the business process and Functionality, Requirements and to translate them to system requirement specifications.
• Expertise in understanding and supporting the client with project planning, project definition, requirements definition, analysis, Project Management, design, testing, system documentation and user training
• Proficient in Microsoft Word, Excel, PowerPoint, MS Project, MS Visio, SharePoint as well as other project management and time tracking tools.
• Possess good backend skills in creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, user defined data types and functions. Knowledge of Data Mapping, and Data Migration.
• Sound knowledge of defect reporting and tracking tools like Test Director.
• Experience leading onshore / offshore teams for project Implementation with daily offshore task assignment, review daily offshore status customize the same to the client expectations.
• Possess a strong technical foundation with excellent interactive communication and interpersonal skills.
• Ability to learn new technologies and functionalities quickly and adapt to changing requirements.

Areas of expertise:

Technical Skills/Experience:

Experience

Clonfidential

Role: Sales Agent / Business Analyst :

• Document recommended changes to support the business requirements.
• Contact business users when applicable and make recommendations for changes to current production process.
• Collaboratively work with internal and external stakeholders to perform business analysis to recommend solutions, and test results.
• Attended Trainings and conducted Joint Application Development JAD sessions with Subject Matter Experts SMEs to understand the business processes and application dependencies.
• Participate in the creation and management of project plans. Assist with project coordination and milestone tracking.

Clonfidential

Role: Senior IT Business Analyst / IBM Optim Lead

• Conducted Joint Application Development JAD sessions with Subject Matter Experts SMEs to understand the business processes and application dependencies.
• Act as a liaison between business and technology teams.
• Worked with Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Collaboratively work with internal and external stakeholders to perform business analysis to recommend solutions, and test results.
• Contact business users when applicable and make recommendations for changes to current production process.
• Document recommended changes to support the business requirements.
• Participate in the creation and management of project plans. Assist with project coordination and milestone tracking.
• Consistently meet agreed upon deadlines or escalate issues, concerns and barriers to key project leaders
• Conducted walkthrough sessions for the offshore team to enable them to understand the requirements.
• Design Optim access definitions, archive requests, columns mappings and apply masking functions..
• Worked with Optim support team to resolve the archive data access issues with data types.
• Coordinate meetings with Development team, project manager, and client management teams for scheduling of Archiving initiatives.
• Reviewing testing documents with the QC team such as Test strategies, test plans, test design specifications, test case specifications and test procedures.
• Effectively communicate results to management including key observations and trends.
• Manage User Acceptance Test team through testing phase by reviewing and approving test cases, managing defect analysis.
• Conduct end user training and document the process to access and analyze the archived data.

Environment: SAP BW, SAP BO, Oracle 11g/10g, LINUX, HP-UX, SQL Server, TOAD, SQL, PL/SQL.

Clonfidential

Role: BW-BO Consultant / Business Analyst

• Responsible for gathering requirements from super users, requirement analysis, data modeling and technical implementation.
• Analyzed and mapped business reporting requirements to BW and developed detailed reporting specifications, logical Data Model and business blueprint.
• Interacted with functional ABAP team to gather the information required for Data Extraction from Planning Area and R/3 to BW and provided the design options to meet the business requirements.
• Generated the BEx Reporting requirements and analyzed and updated the BRD as per the user requirements.
• Facilitated the users to analyze the Business scenarios.
• Manage User Acceptance Test team through testing phase by reviewing and approving test cases, managing defect analysis.
• Conduct end user training and document the process to access and the required data.

Clonfidential

Role: Software QA Lead

• Gain functional knowledge Application DB to an extent of driving the offshore team.
• Daily offshore task assignment.
• Lead the QA efforts for functional and Performance testing of Salesforce.com Implementation.
• Review daily offshore status customize the same as expected by the IST lead / Client.
• Defect follow-up, re-test.
• Work on any issue resolution with the PM / Dev leads of the respective work stream.
• Onshore-Offshore co-ordination.
• Lead the QA teams responsible for functional and Performance testing using QTP and Load Runner.
• Collect and summarize performance test results from support teams.
• Provide appropriate recommendations to ensure data Quality and test robustness.

Clonfidential

Role: Software QA Specialist

• Gain knowledge of the Stock Loan applications and perform test planning and test execution.
• Share the knowledge and support the team members in testing the applications.
• Coordinate testing efforts with Business analyst, development and management teams.
• Ensure timely completion of the test execution and submission of the deliverables.
• Escalating and coordinating resolution of the issues with team members.

Environment: Salesforce.com, Sybase, JSP, XML HTML, EJB, Oracle, HP Quality Center, QTP, Load Runner.

Clonfidential

Role: Seibel CRM implementation Lead

• As part of the team providing data to Novartis LDS team, gained understanding of the existing process, analyzed the data entities, documented the Functional requirements, Created detail design document, Developed PL/SQL procedures for generating the requested reports from Novartis Roster.
• Provided data to Novartis LDS team,
• Gained understanding of the existing process
• Analyzed the data entities
• Documented the Functional requirements
• Created detail design document
• Developed PL/SQL procedures for generating the requested reports from Novartis Roster.

Environment: Seibel CRM, Oracle