SUMMARY:

• A highly accomplished leader with over 20 years of experience in development, design, architecture, program, and product management, I possess a proven track record of delivering sophisticated solutions under tight deadlines for global companies across diverse industries. Expertise in data analysis and design enables me to leverage analytical tools and techniques to drive informed decision - making, while my strong problem-solving, decision-making, and leadership skills foster effective relationships with clients, stakeholders, and team members.
• In addition to my extensive skill set, I possess a comprehensive understanding of vendor management practices, enabling me to effectively navigate and optimize relationships with external partners. This proficiency further enhances my ability to deliver seamless and efficient solutions across the project lifecycle.
• Vendor and supply chain management
• ChatGPT & Generative AI
• Program & Product Management
• Agile and Hybrid development
• Privacy and Security
• Business Intelligence
• Large transactional data processing
• International Team Management
• Product and Scenario Ownership
• Vision & Strategy Development
• Functional Requirements and Technical documentation
• Communication and collaboration abilities

TECHNICAL SKILLS:

Technology and Tools: Gaming Digital Media & Streaming Billings & Royalties & Payments Banking and Financial Healthcare Advertising Internet and SEO Travel Mobile Expertise in Azure DevOps, VSO, Jira, GitHub, SQL Server (including TSQL, SSRS, SSIS, and SSAS), Visual Studio, AWS, Azure, Confidential Power Platform, SharePoint/SharePoint Designer, .NET, Confidential #, Hadoop, Hive, Python, R, Objective - Confidential #, VB, Confidential Office and add-in development, HTML 5, Java, AppleScript, Confidential Access, and Confidential Excel.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond WA

Principal Technical Program Manager

Responsibilities:

• I helped to start a program management team and was instrumental in the transition to Agile ceremonies and Planning Increments. I also played a key role in implementing Confidential Azure DevOps to manage the large volume of requests for changes. Additionally, I drove the adoption of Business Intelligence solutions including Power Platform, Azure DevOps reporting, and Sharepoint to improve overall team efficiency and effectiveness. I worked across several teams, both local and remote, to ensure smooth and efficient collaboration and coordination.

Confidential, Seattle WA

Senior Technical Program Manager

Responsibilities:

• AWS Architecture and planning
• Embedded Systems
• Work closely with Hardware manufactures on IOS, Android, Roku, and Auto OS’s research and development teams
• Coordinate cross-functional roadmaps and application/infrastructure changes
• Deliver user/developer features on time and within scope
• Lead Privacy efforts focusing on user consent, data minimization, access control, breach response, privacy by design, and Compliance with relevant laws
• Maintain high standards for customer experience
• Identify and implement process improvements, and serve as an escalation point for issues or questions
• Allocate necessary resources for projects
• Keep leadership informed with regular project updates
• Research and implement new technologies and platforms
• Facilitate agile ceremonies

Confidential, Redmond WA

Senior Technical Program Manager

Responsibilities:

• Led technical review and acceptance testing for MS Pay products, ensuring compliance with Confidential standards and local/international regulations for US and EU
• Collaborated with Payment Service Providers on integration, new features, and product support
• Developed an end-to-end review process for new MS Pay products and integrations
• Created online tutorials for Customer Support Staff on new products and processes
• Implemented Agile development standards for Operations and Engineering teams
• Successfully integrated systems with 3rd party payment platforms
• Experience with Azure and SaaS implementations.

Confidential, Seattle WA

Senior Technical Program Manager

Responsibilities:

• Work closely with FireOS Hardware teams
• Developed and executed plans to reduce the size of the Kindle Reader App, which led to a significant increase in performance and user satisfaction. This was achieved by identifying areas for optimization, such as reducing the size of images and video assets, and implementing new compression techniques.
• Managed the Compliance & Security standards and App/Component auditing for the Kindle Reader Platform Team to ensure the app was in compliance with industry standards and regulations. This included regular testing and audits of the app, as well as implementing new security protocols to protect user data.
• Led the migration to IOS 11, XCode 9 and Android O for internal and partner teams, which included coordinating with development teams, testing and quality assurance teams, and other stakeholders to ensure a smooth transition. This resulted in a more reliable and stable app for users.
• Facilitated the adoption of new standards for App assets and content for internal and external teams, which helped to improve the overall user experience and ensure consistency across the app. This included implementing new guidelines for asset sizes, file types, and naming conventions, as well as providing and support for teams to ensure compliance.
• Coordinated new partner integrations and external dependencies, which helped to expand the app's functionality and provide new features for users. This included working with external partners and vendors to integrate their services and features into the app, as well as managing the associated dependencies and ensuring compatibility.
• Drove improvements to in-App and UX telemetry, which provided valuable insights into user behavior and helped to improve customer support. This included implementing new tracking and analytics tools, as well as analyzing the data and providing feedback to the development team to make changes to the app. Additionally, the improved telemetry helped in tracking content consumption and helped in publisher payments.

Confidential, Bellevue, WA

Technical Program Manager and Program Owner

Responsibilities:

• Migrating existing on premise services for Windows 8 and Windows 10 to Azure
• Moving development team to Agile model
• Implementing Power BI and retime Telemetry
• Reduced systems calculating royalties from 5 to 1

Confidential, Bellevue, WA

Sr. Program/Product Manager, Travel

Responsibilities:

• Driving the Agile Design oversight committee
• SCRUM Master - Gathering, Drive and Documenting on user stories, acceptance criteria, Estimating, prioritizing, and running postmortems
• Coordinating development, program management, and leadership with international teams
• Team locations include: the Czech Republic, Austria, Europe
• Overseeing expansion of Travels Itinerary and Profile web services. This includes:
• Monthly Release
• Assisting in User Acceptance Testing
• Profile API expansion of custom user fields
• Creation of Agency Services for the itinerary, profile, and company data.
• International expansion of Travel Content
• Driving Design on open Rail API
• Driving migration of Mid-tier to the Babel architecture
• Designing and developing Internal Travel Reporting and Dashboards from Hadoop.This includes
• Creating ETL, slowly changing dimensions, normalization of reporting structures
• Creating Metadata Repository and documentation
• Leading Data Stewardship committees and v-teams

Confidential, Bellevue WA

Sr. Program Manager, Bing Advertising

Responsibilities:

• Successfully delivered features over 15 major releases and 100+ minor releases as a Program Manager
• Acted as SCRUM Master for daily standups, user story gathering, prioritizing backlog, and post mortems
• Coordinated development, program management, and leadership with international teams
• Drove integration of Skype Web and Mobile with Bing Advertising Click to Call products
• Worked with Windows Phone and Windows Apps teams on SDK integration with Bing Advertising
• Created Billing Document Rendering Systems for rapid prototyping and consistent invoicing
• Led development of Payout Contract Management System to calculate publisher/development earnings
• Led migration of aQuantitive billing system to use internal Billing Document Rendering Systems and Gateway APIs
• Successfully designed and implemented scalable payout strategy for domestic and international markets
• Led key financial integration points for Yahoo partnership and designated lead for new international markets
• Patent for Publish with Purpose philanthropic publishing solution
• Gold Star for collaborating with IRS to update policies for full-time employees to serve as adCenter publishers.

Confidential, Des Moines, IA

• Managed large - scale systems and data integration projects, integrating data from hundreds of sources and disparate systems. Utilized expertise in architecture, design, and project management to deliver projects on time and within budget.
• Supervised and mentored international team members and effectively communicated with stakeholders to ensure project success. Skilled in developing and maintaining documentation for current and future logical and physical data architecture, ensuring compliance with industry standards and best practices.Scope of

Confidential, Des Moines, IA

Enterprise Data Architect

Responsibilities:

• Created PII and HIPAA client authentication models to ensure regulatory compliance.
• Selected as Principal Design Lead for Regional Advantage Services Enterprise Repository (RASER) product; led JAD sessions, managed project & technical teams, and designed interfaces, data exchange, data warehouse, data marts, OLTP databases, and BI solutions.