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Servicenow Itsm Development And Support Resume

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SUMMARY:

  • Around 3 years of experience in ServiceNow Administration, Customization, Development, Implementation, configuration & integration
  • Good knowledge of ITIL best practices & ITSM process flow.
  • Good exposure on ServiceNow Client - side scripting & server-side scripting.
  • Good exposure on Client Script, UI Policy, Business Rule, Script Include, Schedule Job, Glide Record, Glide Ajax, REST API & Workflows in ServiceNow.
  • Good exposure of email notification & inbound email action.
  • Good exposure on ServiceNow customization & integration.
  • Good knowledge of logging & debugging skills.
  • Worked on import set, transform maps & transform map scripts.
  • Worked on different modules of ITSM such as Incident, Problem & Change.
  • Worked on Service Catalog module.
  • Good knowledge of Agile Methodology

PROFESSIONAL EXPERIENCE:

ServiceNow ITSM Development and Support

Confidential

Responsibilities:

  • Providing support to day-to-day issues
  • Updating Task records using Fix Script for audit purpose
  • Creating reports and dashboards
  • Creating scheduled reports as per requirement
  • Worked on assigned incidents.
  • Worked on business rules and script include development.
  • Worked on Email configuration.

ServiceNow Custom Application Development

Confidential

Responsibilities:

  • Created custom application in global scope.
  • Created catalog item to raise request through record producer
  • Worked on end-2-end lifecycle of application request
  • Created business rule, client script, script include as per requirement
  • Created report and dashboard as per requirement.
  • Created scheduled jobs and reports as per requirement.

Service Catalog Implementation/Development

Confidential

Responsibilities:

  • Understand the client requirements
  • Creating different variables and variable set as per the requirement
  • Creating catalog categories, catalog item
  • Worked on Catalog Client Script, Catalog UI Policies, Script Include
  • Worked on order guide, record Producer and rule base
  • Created and applied workflows for catalog item.
  • Added approvals and created notifications as per requirement.

ITSM Implementation and Development

Confidential

Responsibilities:

  • Requirements gathering & analysis
  • Customize fields on incident and problem form as per requirement
  • Modified Task Table as per requirement
  • Creating and configuring Business Rules, UI Policies, UI Actions, Client Script
  • Worked on Client Scripting and Server-Side Scripting
  • Worked on email notifications
  • Creating Scheduled Jobs as per the requirement
  • As per the requirement applied UI Policy on incident and problem Table

ServiceNow Administrator

Confidential, New York

Responsibilities:

  • Understand the client requirements
  • Adding & removing users to group
  • Creating group as per requirement
  • Adding role to group
  • Create custom tables and design form as per requirement
  • Creating reports and dashboards as per requirement.
  • Worked on Import Set and Update Sets
  • Completed inhouse ServiceNow .

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