SUMMARY:

• An Experienced Senior Business Analyst proficient at delivering on Regulatory, Change and Transformation and IT/Digital/E - commerce projects etc.
• I have worked on Insurance, Mortgage, Credit Card projects in the Banking Industry as well as, Wholesale-Retail projects in the Utility industry. I have delivered Business Analysis Expertise in the capacity of Lead BA, and Senior Business analyst using various modeling techniques.

TECHNICAL SKILLS:

• Requirements Gathering & Analysis
• Detailed Requirements Development
• Lean Methodologies
• Ms CRM Dynamics 365, AWS Cloud
• Stakeholder & Relationship Management
• REST API, SOA,
• Software Testing, System Testing & UAT
• Azure Platform/Devops & AWS
• Agile & Waterfall Methodologies
• JIRA, MS Team Foundation Server - TFS
• UX, UI & Workflow Design
• UML System & BPMN2 Business Modelling
• Data & Entity Relationship Modelling - ER
• Behaviour & Test Driven Development - BDD/TDD
• Systems Integration, API, Web services
• Use of SQL (Writing Queries, Reporting etc.)

WORK EXPERIENCE:

Confidential

IT Business Analyst

Responsibilities:

• Run several requirement gathering sessions, on Bid-modelling, time sheet, invoice, and schedule Board etc.
• Worked with the developers to create scenarios for Prices books, revenue and cost allocation in CRM D365 Project operations (and impact of Inflation for F&O)
• Documented detailed EPICs, writing various user stories for development
• Worked with the head of scheduling team and created a To-Be business process for time sheet/resource allocation and scheduling within the system (Dynamics 365 Project Operations)
• Managed the requirement management process in JIRA, held several story pointing sessions with the business, managed show and tell sessions for the business and UAT sessions with feedback for improvement

Confidential

IT Business Analyst

Responsibilities:

• Organised Detailed workshop for Credit and Billing and Claims department, Mapping out the As-Is process for implementation from NAVISION into Microsoft Dynamics 365
• Run the workshop obtaining detailed insight into Pricing and underwriting, Credit and Billing, and claims processes working with Brokers and companies
• Run a walkthrough session with P&U (Pricing and Underwriting) and to understand the set up of their processes in NAVISION before migration into Microsoft Dynamics 365 CE
• Demonstrated thorough understanding of the insurance industry, underwriting etc.
• Designed the As-Is process using Visio to BPMN 2.0, explaining the Out of the Box (OOB) functionalities of Sales, Marketing and Case Management modules
• Worked with the Business, setting up business rules for claims, refunds etc.
• Worked with the business capturing detailed stories for implementation in Dynamics 365 CE
• Facilitated workshops working with D365 integration and functional architects on customisations, workflow, etc.

Confidential

Senior IT Business Analyst

Responsibilities:

• Led a data transformation workshop, working with the Data Project Lead, and the SAP finance reporting team, defining Data Glossary for key data elements and reporting
• Run the Project team through Key SAFe Agile principles
• Review of processes Impacted by the Digital Finance project in ARIS
• Worked with the data architect, developing Digital finance High Level operating Model, and review of the Key Design Documents (KDD)
• Worked collaboratively with the Data design and build team ensuring acceptance criteria are achieved, tested and defects managed with evidence of Traceability within HPALM and AZURE Devops
• Worked with the finance SME’s to design report mock-ups with information on the data source and data transformation required by the developers for building the MI-Demand reports
• Run series on Requirements Taxonomy and traceability with the Rolls Royce-Digital Finance and MI-Demand management team
• Elicited detailed use cases/features for the Digital finance and Data benefits project, breaking them down into various EPIC’s and writing up user stories in Azure Devops
• Led sessions with the Business on Agile principles and the set up/use of Microsoft Azure Devops (ADO)
• Created a Business Analysis Framework, for the BA community of Practice, developing an approach for Non-functional Requirements treatment working with Solution architects and Technical leads
• Worked with the Data Quality lead, developing a Data/Report Quality Kitemark, for data quality Assurance and maturity
• Developed a Risk and Control Matrix (RACM) identifying various Risk, issues, description and the approach to control/assure the quality of Data for reporting.

Confidential

Senior IT Business Analyst/Microsoft Dynamics Change Consultant

Responsibilities:

• Review of the Equity Release Business Process and Use of Microsoft Dynamics 365 and various modules such as Sales, Campaign etc.
• Mapped out the various business processes to help flesh out various EPICS/MVP’s for new process using Dynamics 365, obtaining insight into broker registration of KFI’s (Key Fact Illustration Document) in DPR
• Held deep dive sessions with the Business explaining the use of native Sales module/entity, and the various Business Process Flow in sales such as, creation of Leads from DPR into D365, adding contacts, opportunity through to the end of the Process in alignment to Confidential process
• Write up of various user stories using Story Mapping and customer journeys, and covering the creation of Marketing List/segments, creation of Campaigns, appointments and Activity tracking etc.
• Held a detailed discussion with Power apps developers and integration architects on solutions for integrating DPR with Dynamics 365 making KFI’s created by Brokers available in Microsoft Dynamics D365
• Participated in Design Authority and obtained agreement/Sign off for integrating Dynamics 365 with Cloud-Call, for the use of Marketing List upload and automatic Phone campaign creation targeting relevant Brokers.

Confidential

Lead IT Business Analyst

Responsibilities:

• Created a Kick-off slide/Presentation for the Rail and Barge Business leadership, on the potential solution for integration with Vendor Portal and SAP for Fleet/Barge Management and effective connected supply chain with Accurate ETA using Telematics
• Created an As-Is Architectural Design to facilitate solution and Design thinking discussion, displaying the middleware and the process for batch transport upload into SAP for Rail Planning
• Run several interview sessions and captured detailed use cases, modelling the As Is Process using Microsoft Visio working with the Rail Planning and Replenishment team
• Held several workshops on potential solutions and vendors for Fleet and Barge Tracking, such as Shell, DHL, and Amazon etc.
• Led several requirement gathering sessions and captured various EPIC’s (user stories ) for the integration of vessel tracking tool with SAP/Salesforce
• Participation in Work-stream meetings at project leadership, developing scenarios for demonstration by various vendors
• Led the Rail and Barge team in creating story maps, fleet journeys and scenarios presented to vendors for demonstration and Pitch to BP
• Created a Vendor Capability matrix helping the Board in selection of a vendor for implementation
• Run a presentation session to the Rail/Barge business leadership on agile ways of working, together with the selected vendor
• Created various EPIC categories and MVP’s working with the Vendor Product owner grouping EPIC’s into the relevant Sprints
• Assigned as a Delivery Lead, led deep dive sessions with the Developers and Database administrators and developers for the development of MuleSoft API integration between Vendor Platform and BP
• Followed up on blockers, and business and technical issues during the MuleSoft API endpoint development
• Explained the Business scenarios and the expected response from the MuleSoft API calls into BP Database such as staging tables etc.
• Set up Sprint Review/Mock up sessions between vendor developers and MuleSoft Developers mocking/Testing the API behaviour using PostMan prior to deployment into production
• Created a new To-Be Design solution using Microsoft Visio on the rail journeys on the vendor platform, creating geo-fence, and planning of various transports

Confidential

Lead Agile IT Business Analyst

Responsibilities:

• Run Separate workshops with heads of Corporate and Retail Banking to capture end-end
• Scenarios for requirement building around different modules such as Case Management, Sales etc.
• Facilitated various Meetings with the Tech leads for Corporate and retail regarding Data Migrationand Integration of core Confidential (BBL) systems into Dynamics
• Retail Branch Planning with Vendor on the various releases required by BBL
• Led and created the definition of Done for the different sprint groups within the CRM dynamicsProject team
• Led in the capturing and writing of EPICS, user stories and acceptance criteria
• Requirments Management in JIRA
• Capturing estimates of stories and entry into JIRA
• Responsible for approving the UX designs
• Leading as a Scrum Master on the Project with the dev team based in Dubai
• Responsible for organising grooming and replenishment session for corporate and trade financeSprint planning meetings
• User story write up for Corporate Banking, and supervision of Test release Plan from Vendor
• Led and facilitated all the demo’s after each Sprint to the Trade finance head of department andThe head of case management and contact centre
• Data Migration and completion activities working with BBL legacy system Tech leads
• Working with the Lead Solution Architects on the Web-service calls and API’s required to integrateWith Dynamics from core systems
• End-End CRM Dynamics sequence flow design using Ms Visio for Prospect and Opportunity Capture, Campaign management, activity planning, for BBL Corporate and Investment Banking
• Functional Requirement capture and write up for CRM Dynamics 365 customizations and additional fields for Retail Sales
• Supported the Solution architect and Corporate Programme lead with Organizational Hierarchy set up for admin rights, roles, privileges, permissions and security settings in CRM Dynamics 365 for BBL
• Agreed detailed requirements and business rules for different configurations such as business SLA’sFor different products and teams
• Organisation of SIT Readiness Meeting outlining activities required Before SIT
• Daily tracking of Internal QA progress in TFS and HPQC
• Write up of Detailed UAT Test cases for each Sprint based on the User stories for Corporate Banking Modules in CRM Dynamics 365, such as Reports and Dashboard, Appointment, Case Management etc.
• Review of all SIT Test cases for Retail Banking, for all modules and integration functionality after

Confidential

Lead IT Agile Business Analyst Consultant

Responsibilities:

• Worked thoroughly with Legal on GDPR regulations and impact on the data being shared with IDNow
• Discussion with the IT team on data storage of the video files, USAGE OF AWS S3 bucket
• Understanding of the Raiffeisen Bank Hungary (RBHU) Data retention period for storing videoIdentification files
• Lead the dev team and weekly backlog grooming/refinement as a scrum master
• Test Case writing and management using Microsoft Team foundation Server (TFS)
• Set Up of the Sprint planning meeting with the AW developers and Kafka developers for storyPlanning and estimation
• Daily JIRA update to represent the physical Kanban board
• Walk through of all the UX designs and screens for sign off of the AWS Microsite
• Management of the Merlin Teams Kanban board
• Running the daily scrum meeting, helping to resolve blockers
• Worked with the business to validate the Microsite with mandatory data fields
• Led various sessions with the video identification Vendor IDnow in Berlin regarding requirements for The call centre agent set up
• Call facilitation with Brex.io on API link to auto -populate the Microsite with known data such as VAT, ID’s, company registration numbers etc.
• Official agreement on the number of API calls required and the cost per call with Brex.io
• Review of the script for the contact centre and security areas for validation during the videoIdentification with clients
• Briefed the 3rd party vendor for a fraud marker as part of the data field captured and submitted forReview where fraud is suspected
• Responsible for testing of the AWS Microsite application in Play, Sit and transfer to business inUAT/Deployment
• Detailed breakdown of the various EPICs into stories for refinement for the various Sprints
• Worked with the Product owner developing a detailed business case for the online scoring engine
• Created a detailed solution design for an automatic credit scoring tool based on enriched customer
• Run though of the solution design during workshop with Business owners and BDS
• Agreement with IT on the local data required to be enriched within the scoring engine
• Support the development team during development of a POC automatic scoring Platform
• Captured requirements for the use of a webtracking tool during loan application

Confidential

Senior Business Analyst

Responsibilities:

• Breakdown of business requirements into EPICS and user stories for all the defined increments (1-4)
• Leading daily scrum meetings for card application and card setting, Corporate Cards (COCA)
• Built workflow for the card application process and card settings and the link between Card Portal and CRM Dynamics 365
• CRM Dynamics 365 Requirement analysis for customer core team-Portal
• Definition of Dispute status flag to be set in CRM Dynamics 365 and corresponding case creation
• Wire frame/UX design review for Transaction Viewer implementation
• Worked with the developers, running them through detailed user stories for card application, for UIand Functional implementation during sprint planning
• Agreed data fields for primary customer number field changes in CRM Dynamics 365
• Designed a sequence diagram flow for implementation when customer request for e-billingstatements via the Portal
• Translating business requirements to CRM D365 & Compliance reporting/report templates and types
• Designed detailed Dispute process triggered from Portal into CRM, and the corresponding cardtransaction Service call in CRM Dynamics365 and case queues
• Brain storming session with Product owner, building requirements for Portal home page

Confidential

Senior Business Analyst Consultant

Responsibilities:

• Working closely with CRM team, contact agents and Marketing to build requirements
• Understanding business requirements for Xperido integration for document management in CRM
• Producing functional specification documents
• Proactively engaging with all teams within the Bank to identify areas where CRM can help transformbusiness processes
• Reviewed all test scripts in TFS (Microsoft Team Foundation server) recommended amendments as

Confidential

GDPR Business Analyst

Responsibilities:

• Reviewed the use of Microsoft Dynamics 365 as a case management tool, case headlines, andSharePoint documentation for PII as an Information Asset Register
• Review of MPS Data at rest in storage on various Shared folder drives, systems and SharePoint
• Assessment of MPS archived and data retention policies from GDPR perspective
• Questionnaire design for the information asset Register to identify data sets with non consentPII from Cases CRM (Dynamics 365), SharePoint and shared drives etc
• Privacy assessment and notification and Review of MPS Privacy statement
• Modelled the operational process displaying case submission and data flow within the businessusing BPMN. 2.0
• Set up a requirement specification session with business and IT running through the variousrequirements for prioritisation and sign off
• Designed detailed Business requirement (BRD) document for approval
• Captured Requirements and created Mock up screens for the Development of new exceptional
• Configuration of Dynamics 365 case management system, based on business requirement
• Identification of data sets for Redaction/Anonymization of non-consent PII from archived cases
• Use of data analytics and machine learning tools (MarkLogic and SmartLogic) for Redaction andAnonymization
• Achieved the deletion and destruction of cases that’s have passed retention based on analysis of MPS, Policy for retention and deletion
• Requirement capture for Automatic classification of data according to SNOMED CT
• Managing the functional requirements in JIRA with MarkLogic and SmartLogic for Redaction and
• Test validation of Redacted/Anonymised data of cases and application of misadventure codes

Confidential

Agile Business Analyst

Responsibilities:

• Reviewing the business Process to change the release of Mortgage Year End statements from annual run to the anniversary date of each Loan as required by MCOB (Mortgage Code of Business Rules)
• Assessing requirements and impacts of Global rate change (GRC) on customer mortgage statement
• Working closely with vendor management and agreeing business rules for automatic batch release of statements to suppliers for printing
• Thorough understanding of the process for Loans-Further advance, underwriting etc
• Reviewing regulations (Mortgage Code of Business Rules) MCOB 7.3.2, regarding storage of customer statements data based on durable and downloadable format
• Designed a future state target operating model for automatic validation of statements before batchrelease for review at Design Authority (DA)
• Various meetings land registry ensuring accurate data between solicitors portal to avoid datamismatch in release of of title to customers
• Technical team Support to create variables for the data dictionary regarding of Title (CoT)
• Worked with Business and lead Solution architect and product owner completing SOX-ORIAquestionnaire
• Designed a detailed Business Functional overview for Mortgages and Redemptions

Confidential

Business Analyst

Responsibilities:

• Identified scope for the customer experience project working with the Customer experience architect
• Interviewed Contact centre agents, identified and mapped out the As Is Customer Journeys across the entire contact centre using Ms Visio, aiming to reduce Average Handling time
• Running business through various customer journeys to understand/specify the To Be process andexception scenarios
• Called out areas of probable automation within the process
• Identified various touch points in the processes that are non-value activities using LEAN principles,estimating Average Handling Time (AHT)
• Identifying blockers to First Contact Resolution (FCR) to all processes
• Set up business rules for requirements to restrict access to customer card holderdata on business need to know basis
• Liaised with billing team setting up checks within operational process to restrict physicalaccess to card holder data
• Ensure system implementation to protect card holder data to ensure compliance
• Identifying business rules for assessing customer consent and opt out of data usage withinthe call centre and on application forms
• Assessing archived folders with customers payment details for encryption
• Review of Confidential ’s privacy statements, Permissions and access review of critical systems
• Proposal of Role and rule based access control for critical systems and on a need to know basis
• Communicate data security risk to stakeholders by constructing easy-to-understand data flow

Confidential

Business Analyst

Responsibilities:

• Understanding impact of compliance and regulatory issues regarding current processes
• Modelling business processes using ARIS process design tool
• Developed robust workflow and case management for each process affecting House Hold Protection to ensure compliance with OFWAT
• Thorough understanding of OFWAT regulations and design/process principles between Retailers and wholesalers
• Flagging alternative paths and exceptions to specify use cases
• Worked closely with Capability owners such as Wholesale Service Desk to develop customer user journeys for the various processes such as wholesale Billing
• Producing Business Design Document for SLA Management

Confidential

Business Analyst

Responsibilities:

• Facilitated Functional Requirements Workshop with Senior Stakeholders
• Worked closely with Business SME’s to flesh out in detail various Role based Access controls (RBAC)based on changes and upgrades to core systems due to Retail competition
• Designed various customers journeys and scenarios to specify requirements in detail
• Ensured alignment of ‘To Be’ processes for different wholesale capabilities to Ofwat/Open water Market Architecture Plan documents and to BPMN ver 2.0 standard for upload into ARIS
• Identified People change and people impacts as a result of Market Reform
• Detailed analysis of As Is service desk process to create a service level and jeopardy management
• Called out all industry Service Level Agreements (SLA’s) on To Be Process Maps
• Designed Sequence Diagrams using Ms Visio for various capabilities such as New Connections,showing various transactions in and out of United Utilities (UU) Core systems and validation points
• Worked together with Business to define various Non-Functional Requirements
• Ensured Requirements Prioritisation to business specification using MSCW, working on the retail competition project
• Captured Requirements in a detailed Requirement Traceability matrix ensuring full traceability to every requirement
• Run through various customer journeys with business to flesh out business readinessactivities/processes to be in place for Market opening in 2017
• Deigned a detailed Business Requirement Document (BRD) for sign offJIRA Case Management Work Flow
• Mocked up Work flows to be used for JIRA Case Management for all the different capabilities using Ms Visio and JIRA workflow Management engine
• Run detailed workshops with all the heads of department and Senior managers including Retail, wholesale, Billing, and capturing business rules within each workflow based on manual activities and Automations (Straight through Process-STP)
• Analysed the To-Be process models by capability to create workflow design
• Created a detailed workflow for the different department for case management, billing and use through the contact centre
• Organised playback sessions with Business to Review workflows and obtain sign-off, of all workflows
• Worked together with JIRA Architects and Facilitated playback of case management flow to businessUnited Utilities (UU) Retail Competition Target Operating Model (TOM) for UU Business Retail
• Interviewed various heads of business Retail to understand current Capabilities for capability assessment including Customer Services and Economic regulations
• Facilitated meetings with Business Retail Director and SME’s to understand and capture variouscapability transitions from Retail to Wholesale and Vice versa
• Discussed Business Retail Objectives, Mission and Vision to understand support activities, operationsand functions that will be required to support them
• Supported Senior Architect in design of Business Motivation Model based on various workshops anddata obtained
• Reviewed various arms of Business Value chain such as Sales and Marketing for development of the vision model
• Interviewed the various SMT’s in terms of Marketing, Customer service etc. to understand current level of operation for the current state Maturity Assessment
• Ensured Maturity assessment survey reflected various operations and activities undertaken by United Utilities Business retail

Confidential

Digital Agile Business Analyst

Responsibilities:

• Understanding Principles for Lending and Business rules applied to relevant customers
• Thorough understanding of Basel Principles (BCBS)
• Investigated existing Process (As Is) with various SME’s such as Mortgages, Savings, Credit Cards etc.
• Reviewed the current credit Card and Mortgage paper based statement process
• Analysed and assessed various processes identifying areas for potential Conduct Risk
• Obtained thorough knowledge in Credit Risk to flag potential areas of Risk regarding lending
• Validating user stories with client, design and review of Wireframes working with the UX designers
• Building Acceptance criteria to user stories
• Translating business requirements for development team, mmanaging requirement through JIRA
• Fleshing out detailed requirements with Business Rules
• Produced High Level BA documentation (Business Functional Design Document) for Senior Management on Project completion

Confidential

Business Analyst

Responsibilities:

• Reviewed As Is Subject Access Request (SARs) Process for Trustee and IVA (CMC, Solicitors)
• Interviewed SARs business users (case Handlers) to flesh out detailed requirements regarding the AsIs Process
• Organised Workshops to brainstorm detailed process flow for Trustee and IVA process
• Modelled the existing process using use cases to point out exception scenarios.
• Mock-up of ‘To Be’ system, Conducted Impact assessment on client and Business
• UML diagram to show Customer/CMC interaction with system, and Requirement Specification withtech lead
• Created business Process Map for SARs Team using BPMN ver. 2
• Presented detailed To Be Process Map to SARs Stakeholders for review sign off and roll out.