SUMMARY

• 10 + years of experience in the IT industry in Business Development and Business Analysis
• Extensive experience in implementation of BPM and BRE applications using PEGA PRPC Rules Engine V5.4, V5.5, V6.1, V6.2 and 7.1
• Involved requirement analysis (Inception), Requirements (Elaboration), Development (Construction), Testing, Maintenance (Transition) and Production Support (Go - Live) of PegaRULES Process Commander (PRPC) based applications.
• Used analytical techniques such as flow charts, data modeling, process mapping, analysis to eliminate duplication, facilitate workflow, and assure optimum utilization of staff and equipment
• Expert in PEGA guardrails, knowledge on DCO to capture and tie business objectives, project goals, requirements, and use cases to actual implementations.
• Expert in Creating Application profiler and Application Accelerator Documents using PRPC tool.
• Work with project team (onsite/offshore) in terms of understanding, helping team members with knowledge sharing and ensure smooth delivery of the project.
• Worked for clients Confidential, Inc., Confidential (Service Net), Confidential & Confidential, Confidential, Confidential Bank, Confidential and worked for Internal Confidential Projects

TECHNICAL SKILLS

Operating Systems: Windows XP

Programming Languages: CRM Application

PROFESSIONAL EXPERIENCE

Confidential, Norfolk, Virginia

Responsibilities:

• Involved in End- End PRPC project life cycle starting from Pre- Inception phase to Go-Live
• Work with project committee/SMEs to define and validate the scope
• Engaged with Management team for estimation and cost of the project
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations, Use case Creation
• Run DCO tool to create application profile
• Involved in Requirement analysis, business analysis planning, requirement prioritization
• Create as is and to-be process flow
• Analyzing the requirement gaps and provided the detailed requirement documents
• Product roadmap definition and maintenance to ensure Business vision is aligned with Operations as well as Product development
• Reviewing developer’s work to ensure system is built as per requirements.
• Reviewing QA test cases to ensure adequate coverage of all functionalities and scenarios and for quality
• Coordinate with Testing team for testing plan and test case reviews

Confidential - Kentucky, Louisville

Responsibilities:

• Work with project committee/SMEs to define and validate business scope
• Involve in white board sessions and create process flows creations.
• Create as is and to-be process flow
• Create Business Requirement documents
• Engage with client team on the business requirements and functionality walkthrough sessions
• Have developed a level of competency, which helps to identify requirement gaps and resolve them in advance.
• Imparting domain and technical knowledge to fellow team members.
• Serve as liaison between the technology team and the business users
• Communicating with offshore to help understand the requirements
• Periodic status reporting to Confidential management Team and Client Management.

Confidential, Hoboken, New Jersey

Responsibilities:

• Involved in End- End PRPC project life cycle starting from Pre- Inception phase to Go-Live
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations
• Involve in usecases creation
• Create atomic usecase from use case sets
• Run DCO tool to create application profile
• Document the flows and final atomic usecases using the document wizard
• Have developed a level of competency, which helps to identify requirement gaps and resolve them in advance.
• Imparting domain and technical knowledge to fellow team members.
• Serve as liaison between the technology team and the business users
• Communicating with offshore to help understand the requirements
• Periodic status reporting to Confidential Technology Solutions management Team and Client Management.

Confidential, Sanfransico

Responsibilities:

• Involved in End- End PRPC project life cycle starting from Pre- Inception to transition
• Involved in Inception phase to define the scope of the project
• Involved in Elaboration phase to identify the requirements
• Involved in Construction phase to clarify the requirements
• Involved in Transition phase to check the application for requirements Vs. development.
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations
• Involve in usecases creation
• Create atomic usecases from use case sets
• Run DCO tool to create application profile
• Document the flows and final atomic usecases using the document wizard
• Coordinated with Onsite team for requirement clarifications to help the development team
• Coordinating with offshore team for requirements, maintenances and day to day update activities
• Having interaction with client on weekly basis to provide the project status and addressing the risks

Confidential

Responsibilities:

• End to End PRPC life cycle. This includes pre-inception, elaboration, construction and transition phases.
• And Responsible for delivering high level estimations based on Sliver 1 Application profile document.
• Analyzing use cases and proving a High-level flow.
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations
• Involve in usecases creation
• Create atomic usecases from use case sets
• Run DCO tool to create application profile
• Providing the on-call support for major releases
• Single-point-of-contact for Onsite co-ordination
• Periodic status reporting to Confidential management team and Client Management

Confidential

Responsibilities:

• End to End PRPC life cycle. This includes pre-inception, elaboration, construction and transition phases.
• And Responsible for delivering high level estimations based on Sliver 1 Application profile document.
• Analyzing use cases and proving a High-level flow.
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations
• Involve in usecases creation
• Create atomic usecases from use case sets
• Run DCO tool to create application profile
• Providing the on-call support for major releases
• Single-point-of-contact for Onsite co-ordination
• Periodic status reporting to Confidential management team and Client Management.

Confidential

Responsibilities:

• Involved in Inception phase to define the scope of the project
• Involved in Elaboration phase to identify the requirements
• Involved in Construction phase to clarify the requirements
• Involved in Transition phase to check the application for requirements Vs. development.
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations
• Involve in usecases creation
• Create atomic usecases from use case sets
• Run DCO tool to create application profile
• Document the flows and final atomic usecases using the document wizard
• Coordinated with Onsite team for requirement clarifications to help the development team
• Coordinating with offshore team for requirements, maintenances and day to day update activities

Confidential

Responsibilities:

• End to End PRPC life cycle. This includes pre-inception, elaboration, construction and transition phases.
• And Responsible for delivering high level estimations based on Sliver 1 Application profile document.
• Analyzing use cases and proving a High-level flow.
• Engage with client team on the business requirements and functionality walkthrough sessions
• Involve in white board sessions, process flows creations
• Involve in usecases creation
• Create atomic usecases from use case sets
• Run DCO tool to create application profile
• Involved in designing phase of application, created flows for queue call tracker
• Training new recruits and evaluating their performance on a timely basis.
• Working towards reaching goals/targets and achieving results to enhance corporate profitability

Confidential

Responsibilities:

• Generating leads for the product selling in US market.
• Lionizing the customers to get the required information and close the sale.
• Have a credit of being top performer with quality in delivery
• Played a major role in process training
• Have a credit for performing in multiple processes concurrently
• Maintaining reports periodically