Summary

• Around 6 years of focused experience in Information Technology as a Business Analyst in Insurance and Finance.
• Expertise with all the phases of SDLC System Development Life Cycle right from Requirements gathering and business case development to rollout.
• Proficient in user interface designing UML modeling using tools like Requisite Pro, MS Visio and Rational clear case.
• Having good knowledge of Business functionalities like COB, Medicare, Medicaid, Commercial claims, AR Reduction, Bulk Billing, Denial Analysis Insurance specific trends
• Proven track record in delivering results on time, utilizing formal software development methodologies like Agile, Rational Unified Process RUP and Waterfall.
• Extensive experience in Data migration Data conversion projects related to reference data for settlement instructions
• Excellent technical writing skills to create Business Requirements Document BRD
• Her expertise extends across all aspects of change management, learning design and development, and communication
• Experienced in identifying, developing and documenting Business Requirement Document BRD , Functional Requirements Specifications FRS , Technical Design Documents TDD , System Requirement Specification SRS , and organizing one on one discussion.
• Proficient in interacting with SME's Subject Matter Experts and Project Managers to identify Requirements, experienced in facilitating Meetings/JAD sessions
• Proficient in interacting with SME's Subject Matter Experts and Project Managers to identify Requirements, experienced in facilitating Meetings/JAD sessions.
• Worked extensively with dimensional modeling, data migration, data conversion, data transformation, data loading, data modeling, metadata model, catalog creation, cube modeling, SDK development and performance tuning.
• Work closely with data developer and subject matter experts to understand data analysis requirements, data definitions, and to develop data mapping, data rules, and data transformation for reporting related to particular data warehouse or analytical area.
• Experience in authoring BRD's, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using UML modeling.
• In-depth knowledge of Rational Unified Process RUP risk engineering data modeling and mapping and design using UML, Rational Rose, and Visio
• Strong process Data modeling using UML Use Cases, Sequence Diagrams, Activity Diagrams, etc.
• Strong database integration experience. Worked on analyzing data needs, identifying relational databases and coordinating the Data modeling
• Hands-on experience in creating and analyzing DFD's Data Flow Diagrams and E-R diagrams Entity Relationship Diagrams
• Good understanding of health care compliances and standards such as HIPPA X12 4010, 5010, Claim process flow, EDI transactions, ICD9 to ICD10 conversion, Medicare and Medicaid
• Worked with 21 CFR and FDA
• Facilitated collection of requirements and preparation of business requirement documents BRD and function specification documents FSD
• Experience in Business Analysis using tools such as Functional Flow charts, Layout flow charts, Interrelationship diagram and Brainstorming sessions.
• Involved in modeling business processes through UML diagrams using Rational Rose
• Experienced with documenting Business Requirements Document BRD , Use Case Specifications and Functional Specifications, Systems Requirements Specification SRS , Workflows and Unified Modeling Language UML diagrams Use Cases, Activity, and Sequence Requirement Management Tools and Change Version Control Tools
• Led the technical design of a Data Warehouse and Analytics system along with the required Data Governance processes
• Methodologies: OOAD, UML, RUP Rational Unified Process , RAD Rapid application development , Agile, Business and Data Modeling.
• Experienced in facilitating and conducting Joint Application Design JAD , interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team
• Well versed in Project Management Tools like MS Project for status reporting and planning.
• Proficient in streamlining business process by recognizing and avoiding bottlenecks thereby reducing cycle time.
• Experience in developing Test Plans, Test Case Design, and Test Scripts based on User Requirements Specification URS and System Requirements Documents SRD .
• Proficient in ICD-9 to ICD-10 Conversion
• Good knowledge of designing and developing test scenarios, test plan, test cases and generating test reports.
• Proficient in HP tools i.e. Quality Center, Defect Tracking and maintaining quality of deliveries.
• Proficient in manual testing of applications in windows environment using Quality Center.
• Proficient in UAT User Acceptance Testing and Functional Testing.

Business Analyst Skills:

• Software Development Life Cycle SDLC
• Rational Unified Process RUP
• Unified Modeling Language UML
• Joint Application Development JAD Sessions
• Rapid Application Development RAD technique
• GAP Analysis
• Coordinating meetings.

Technical Summary:

• OPERATING SYSTEMS : Windows 95/98/NT/XP/2000/Vista, UNIX,
• LANGUAGES : SQL, XML, HTML, Active X, VB Script, Java, ICD, Claims
• DATABASES : Oracle 8i/9i, 10g, MS SQL Server 2000/2005
• METHODOLOGIES : Waterfall and Agile
• CASE TOOLS : Rational Rose
• WEB RELATED : HTML, JavaScript, VB Script, ASP, COM
• OFFICE TOOLS : MS Word, MS Excel, MS PowerPoint, MS Project
• TESTING TOOLS : Quality Center 8.2/9.0/9.2, LoadRunner7.8/8.0, Quick Test Professional 9.0/9.2
• DOMAIN KNOWLEDGE : Insurance
• APPLICATION SERVERS : IIS, Web Logic

Professional Experience

Confidential

Position: Sr.Business Analyst

Involved in analyzing online B2B E-Commerce Application, which was developed for BCBS Company. BCBS is one of the leading insurance companies in the United States. The application helps the field agents of the company to enter prospective customer's data. The application also calculates the amount of premium required, cash value and benefit amount for the years in consideration. The Online application has different modules and I was involved in testing the Long Term Cares. In this system, registered members with BCBS can get details of their LTC insurance, change the term of their coverage and also use the premium calculator to determine the new premium.

Responsibilities:

• Managed Development integration, Functional testing, Stress testing UAT testing Instances refreshes and prepared the instances accordingly for development, QA Teams business users for testing on MTE.
• Provided application production support by trouble shooting installation, infrastructure data related issues
• Identify and track risk, risk mitigation plans, and risk contingency plans for the current release streams
• Manages execution of the deployment plan during production deployment and plan the same in all lower environments, including fielding of deployment issues, escalations and contingencies, acting as the primary POC throughout the deployment execution in all environments
• Used Rational Rose for Use case Data modeling
• Assisted in process modeling conducted and participated in JAD sessions with system users
• Define the ticketing system to have a better process for all the teams to manage their work effort
• Validated executed the cutover plans for each release
• Wrote Release notes with the configuration item changes from each release
• Collaborating with and gathering input from management and lead developers to implement process enhancements and improvements
• Good experience in Data Modeling with expertise in creating Star Snow-Flake Schemas, FACT and Dimensions Tables, Physical and Logical Data Modeling using Erwin
• Involved in gathering business requirement, studying the application and collecting the information from developers and testers.
• Used ERwin for data modeling
• Interviewed SMEs and recorded the requirements in a reviewable and understandable format by both business and technical personnel.
• Monitored projects from initiation through transition and organized interdepartmental or cross-functional team activities and ensuring completion of projects on schedule.
• Used tools such as Data Conversion Tool DCT , Share Point, SQL and Excel
• Chief liaison between the Change Control Board CCB and users and monitored the implementation of Change Controls Procedures.
• experience in analysis and modeling of both analytical and transactional systems
• Facilitated Joint Application Development JAD sessions with stakeholders and system users.
• Used 'Portia' in portfolio management.
• Engaged with Credit Calculation Department to understand the data elements required as per the Basel 2 accord for the credit exposure calculations.
• Performed risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Effectively handled the defect management process and assigned severity and priorities to defects.
• Assisted QA team with the understanding of requirements and bug issues.
• Developed SQL scripts to pull the data from the existing database based on the business rules.
• Conducted training sessions to familiarize customers with the system and also developed Customer Training Manuals.

Environment: Rational Rose, Rational Requisite Pro, JAD, UAT, MS Project, Quality Center 9.0,9.2, MS Visio, Rational Clear Case, Rational Clear Quest, XML, JAVA, HTML, Microsoft SQL Server, Oracle

Confidential

Position: Sr. Business Analyst

• Modernized New Business System MNBS is a legacy application catering to the New Business of Prudential Individual Life Insurance Annuity based products. The New Business System caters to many crucial functions like Policy data entry, Customer Service, Underwriting, Generating Illustrations, Commissions, issuing contracts and placing with Admin systems.
• Pru Life Universal System PLUS system replaced MNBS a legacy system that handled the New Business process for Prudential s individual Life Insurance ILI needs Annuity based products. The application also involved enhancing the online life insurance quoting system, claim processing which decreased cost while using ALIP . It provides a wide range of options relating to choice of policy.

Responsibilities:

• Manage and coordinate business release planning, including typical Project Management activities of status reporting, risk issue management and communications
• Interacted with Subject Matter Experts such as Prudential's Investment Managers, Life Insurance Managers, and Process Analysts to gather requirements and goals through interviews, surveys to understand the business process. Conducted a controlled brain-storming sessions with project focus groups.
• Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
• Designed Use cases, Use case diagrams to present a better view of the system as a whole to the technical team for them to identify the key processes.
• Interacted with technical Architects to identify and analyze the given information, procedures and decision flows and evaluated existing procedures.
• Acted as liaison between the SME's and the technical teams, handled all scheduling, resource planning and allocation matters, ran all status meetings and compiled reports.
• Extensively worked on Creating User requirement Specifications URS , Functional Requirement Specifications FRS , and Business Process Documents and also developed System Requirements.
• Prepared Use Cases, Use Case Scenarios and elaborated those using UML diagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process Model .
• Facilitated Joint Application Development JAD sessions for communicating and managing expectations with SME's and to understand thoroughly the business process and the interface requirements, which need to be incorporated in the application.
• Performed lot of Customizations, Enhancements, Updates and changing functionalities of web page.
• Worked as a team with Developers and Process Analysts in preparing the requirements, writing workflows, process flows, and Interacted with system developers to resolve questions and discrepancies in BRD.

Environment: Quality Center, QTP, SQL Server 2000, J2EE, JAD, UAT, VB, VB Script, Oracle, ASP.Net, ADO. Net, Visio 2000, IE 6.0, UNIX, Windows 2000

Confidential

Business Analyst

Confidential has different schemes of insurance for individuals like Term Life Insurance, Universal Life Insurance and other insurances. The project's objective was to enhance some of the functionalities in MetLife's Term Life and Universal Life Insurance business.

Responsibilities:

• Responsible for defining the scope of the project, gathering business requirements, Gap analysis and preparing BRD and Functional Specification documents.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners stake holders and document analysis, represented them in requirements traceability matrix RTM using Requisite Pro.
• Analyzed and collected business requirements from SME's and created the requirements specification document.
• Performed Requirement Analysis to Develop Use Cases, Activity Diagrams and wire frames
• Extensively interacted with both user group and development team in coming up with structured charts, Class and sequence diagrams.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Wrote user requirements specification URS and Functional requirements specification FRS Documents as per the Business requirements and process flow.
• Designed and developed project templates based on SDLC Methodology
• Developed user manual and training presentation for educating and training the user about the new system.
• Participated in the User Acceptance Testing and monitored business testing and interfaced with the
• Development team regarding defect status and fixes on daily basis.
• Created To-Be Business Model based on UML Methodology using Enterprise Architect.
• Defined business requirements, Project scope, functional specification detailed business process descriptions and process flow.
• Engaged in a series of working sessions with customers to gather requirements for systems integration. Work with customer to facilitate large scale and complex data conversions
• Created overview document for data conversion, data mapping documents, detailed instructions, specification documents, pre-requisites, sample files, loader formats and business test cases
• Worked and managed client relations to ensure that project expectations are developed and met for detailed transaction, analytical and dashboard reports.
• Managed projects to overall improvements related to new and modified process changes.
• Worked with technical developers, reviewed technical deliverables and communicated issues and related fixes.
• Responsible for UAT testing of the project.
• Developed test plan and test cases for UAT testing and performed Integration testing.
• Executed modified and created test cases and reported results to ensure software quality from a UAT perspective
• Used MS Visio for process model and architectural design of the application.
• Reviewed functional requirements met against those expected by running test cases and writing SQL quires to retrieve and check database contents.
• Extensive experience in Data migration Data conversion projects related to reference data for settlement instructions
• Worked on performance testing of ETL process, data migration and database performance after the target load
• Written and administered Requirement Traceability Matrix for requirement validations and during hyper care activities.
• Conducted interviews, conference calls and JAD/JAR sessions during the process of Requirement Gathering
• Provide weekly and monthly performance reports.
• Written and documented Test Cases, Test Plans for Quality Center.
• Reported Defects using Quality Center.
• Completed system integration testing activities and User Acceptance Testing Plan.
• Participated in Pre-release support, hyper care and rollout support during application deployment and product launch.

Environment: RUP, MS Visio 2003, Enterprise Architect 7.2, UAT, MS Office, SQL, Java,J2EE, Test Director, Windows NT/XP/2000.

Confidential

Jr. Business Analyst/Insurance Advisor

Developed and maintained relationships with current customers and provided service and maintenance of renewal policies. Ensured appropriate follow-up with members and clients to gain necessary information. Prepared complete and accurate applications with underwriting acceptability for insurance carriers. Advised and assisted credit union members and clients to obtaining appropriate insurance products. Succeeded in exceeding agency production standards.

Responsibilities:

• Conducted annual insurance reviews using a needs analysis profile.
• Resolved customer concerns, generated new sales, and acquired referrals for potential new customers.
• Completed all training programs outlined by company.
• Achieved and maintained knowledge and proficiency in all products, sales. Presentations and software applications.
• Utilized technology to communicate with clients, agents and strategic partners.
• Maintained accurate records and files.
• Assisted the Project Manager and was involved in gathering requirements and analysis by interviewing users and SMEs
• Solid knowledge of banking and bank systems
• Ability to handle confidential information in professional manner
• Ability to communicate with all levels of law enforcement and management
• Developed Use Case Diagrams, Activity Diagrams and Sequence Diagrams using modeling tools
• Analyzed and maintained business and system requirements
• Created screen prototypes for the business users using MS FrontPage
• Followed Waterfall methodology for the project. Involved in documentation during various phases of SDLC.

Environment: Waterfall, MS Office Suite, Test Director, MS Project 98, Visual Basic, C,