SUMMARY:

• Sr. Application Product/Project Manager with prior entrepreneurial mm$ wholesaling in Supply Chain Management (SCM).
• IT projects in Finance, Pharmaceutical, Secular, Telecom, State, and
• International Governments. Business Transition.
• Makes executive decisions.
• Digital marketing, migrations, Custom Application Development - BI/DW, Call
• Center, CRM/ERP packages,
• Data Centers-Disaster Planning/Recovery. Troubleshooting, Y2K, Migrations,
• Oracle ERP-Financials, IVR-ACD-VACD,.
• AI conversational scripting for superior UX/CX s.
• Back and front-end development and testing, IA s and API interface technologies.
• R&D Unified communications advocate. DEV/OPS Support.
• Client and Vendor Management.
• EPMO-Project Management Office Portfolios.
• RFP's, SOW's, SOP s, MSA, SLAs, and pre-sales consulting. Big-4 Engagements.
• Embraces new technologies and methodologies.
• It would be great to discuss your company s current corporate and IT project portfolios. What s on your plate?
• Contributed to companies increased revenue by improvements to business processes.

WORK EXPERIENCE:

DW/BI IT PM

Confidential, Miramar, FL

Responsibilities:

• Daily monitoring of campaign and delivery performance, analytics and generating sales performance reports to add to the marketing dashboard.
• Provided Project Plans, Resource costs/planning, conducted meetings, problem resolution and status reports.
• Researched the financial DW for potential breaks in feeds, table/view optimization, and the metadata dictionary improvements.
• Analyzed and recommended improvements for HP's OLAP reporting tools.
• Provided a roadmap to solve the inefficiencies of HP's DW backend processing and reporting inaccuracies.
• Used MS Project Server 2010 and proprietary project management tools.

Project Manager

Confidential, Hollywood, FL

Responsibilities:

• Discovery and analysis of current state of BPR presentations for bidding
• Collected current state templates, SOW, s SLA's RFPs for analysis.
• Conducted interviews with sales, IT implementation, and executive management.
• Created and presented Visio diagrams, process re - engineering flows and options for efficiency improvements.
• Reported to owner, worked at the Executive level with the team's limited resources.

Consultant

Confidential, Sunrise, FL

Responsibilities:

• Led the CRM functional and business teams to develop lead list automation.
• Analyze and generate performance reports to the marketing dashboard.
• Log and monitor web development bugs effecting the email marketing program to ensure they are addressed in a timely manner.
• Documented, analyzed, recommended the complete lead - to-cash life cycle applications improvements.
• Managed Cloud LAMP developers, QA, BA Analysts, and third-party vendors to develop integration with CLEC's, AHC's, Lead List cleansing. design.

Sr. Project Manager

Confidential, Plantation, FL

Responsibilities:

• Led JAD sessions for IVR and web presence improvements, delivered functional / technical documentation, SOW's, budgets, and timelines; through go - live and prepared production runbooks.
• SAS-70 IT and processes audit.
• Managed data analysis/reporting, data center migrations and monitoring, SOP's MSA's and SLA's
• Product and account management, CRM and call center best practices. leader; other duties as assigned
• Proficient with ETL (EDI) E2E testing,, DW/DATA MARTS/LAKES, client portals, end to end testing, ftp, encryption, real-time processes in a LAMP and Zend IDE environment.
• Proficient with PM tools such as MS Project, Project Server, SharePoint, and task assignment / monitoring / reporting / ticketing portals
• Used combined Kimball, PMBOK, Scrum, Agile, and Waterfall Methodologies
• Developed manuals, run books for operations and other users (Client
• Services, Developers, Project Managers, Executive Management, and external clients.
• Led R&D resources to develop our hosted operational monitoring and alerting systems.
• Managed the Data Center migration/consolidation projects from 1 location to 2 active-active redundant data centers.
• Multiple concurrent project management skills (PPM).

Project Manager

Confidential

Responsibilities:

• Industry Sectors: Distribution, call centers, credit, finances, entertainment, government, manufacturing, and supply chain.
• Clients: Cayman Islands Government, Dell, Disney World, Liberty Financial Telecommunications Service for Trinidad and Tobago.
• Used LAMP, Oracle, Siebel, PMBOK Methodologies. Used MS Project Server.

Project Manager

Confidential, Orlando, Fl

Responsibilities:

• Managed an Oracle 11i Data warehouse design and implementation for a pharmaceutical distributor.
• Project required data migration from legacy to Oracle DW.
• Used Oracle AIM methodology, deliverables and conducted JAD sessions for business requirements.
• Used MS Project Server.
• Project Manager PRC - Precision Response Corporation, USA Networks, Miami, Fl
• Managed call center, CRM, IVR DW/BI, Y2K, and application development projects.
• Clients: AT&T, Confidential, Confidential and PepsiCo.
• Used Kimball and PMBOK Methodologies.
• Experience with Remedy issue tracking software and developed custom status reports.
• Planview administration.

BUSINESS OWNERSHIP President

Confidential, Miami, FL

Responsibilities:

• Work closely with digital marketing, graphic design, and product development teams to create and deliver compelling email communications for various audiences, including newsletters, product surveys, and sales promotions. Company also was an authorized AT&T Value Added Reseller (VAR) distribution and consulting company.
• Lockwise was a distributor for over 100 major US manufacturers of access control hardware and software lines.
• Developed business in the public and private sectors and maintained client/vendor relationships.
• The distribution division had 30 employees.
• Developed SCM software solutions in the security hardware wholesale distribution vertical.
• Developed an ERP/Supply chain package using C/Unix
• Formed a consulting division and targeted clients in distribution channels with revenues of $10 to 50 million.
• Directed a support staff of 4 consultants for gathering requirements, application customization and implementations.
• Integrated CRM components into the ERP system such as sales force automation
• (SFA), order entry, call accounting, customer bulletin boards, procurement to pay, order to cash, fax/imaging modules, United Parcel Service manifest and package tracking
• Developed customer and vendor portals with self - service ordering, item replenishment and account management.
• Performed Unix Administration, database management, application development, and disaster recovery.
• Built and owned a 40,000 sq office/warehouse for > 24,000 SKU s from @ 120 US and international security hardware manufacturers.
• Developed marketing strategies for many different categories of products. Such as for Schlage Lock, Master Lock, ASSA, Medico, and many other household security product brands.
• Developed a revolutionary AI friendly customer ordering website. First in the vertical industry of security hardware
• Developed competitive pricing schemes targeting multi-level consumers and authorized global resellers.
• Developed an automated re-pricing system for manufacturers updates.
• Hosted major manufacturers product seminars to security experts.

Accountant

Confidential, New York, NY

Responsibilities:

• Prepared general ledgers, financial statements, tax returns, and involved in electronic data migration projects (Peachtree Accounting System)