Overview

12 years of total IT experience spread across various facets of the IT industry with strong program management, business acumen, technical expertise and process knowledge. Extensive experience in managing projects and teams Ability to manage roles that demand a high level of drive, dedication and focus on delivering business outcomes. Served as a catalyst for change with a commitment to improve operational efficiency. Worked with cross functional vendor teams to support strategic program goals. Communicate client business objectives and execute plans that fuels progressive changes. Relevant Skills: Experienced in managing delivery / programs with PMO guidelines on major IT operations serving customers on global scale Proven experience in providing high-quality service in a complex, medium to large IT program environment based on SLAs/performance standards Ensure continuous improvements to processes utilizing Six Sigma and CMMi guidelines Participated in introducing Cloud Infrastructure O/BSS architecture and design with various PoC to the customer Experienced with the development, maintenance and management of an CRM IT services Specialties: CRM Siebel with eSales Marketing, Customer Center, Provisioning, Accounts, Opportunities, Billing Business Process Management Solution / Network Architecture for telecommunications, manufacturing and healthcare domain Business Analysis / System Analysis / Gap Analysis, Six Sigma Lean Six Sigma program Program Management Customer Satisfaction, Problem Solving Results Project Management

Professional Goals: To be a part of excellent successful delivery team To be a key person in the development and growth of a successful organization. To work in a people-orientated environment with a positive atmosphere. To maximize the efficiency and effectiveness of the systems and processes I work with. To continually strive for personal improvement and excellence in whatever I set myself to.

Skills

• Management : Project / Program Management, Delivery Management,
• Supply Chain, Customer Relationship Management, PMP
• Process : CMMi, PMP, Six Sigma
• Methodology : Agile, SDLC waterfall, Scrum
• Design : ARIS, MS-Visio, UML, IBM Rational Software Modeler,
• Business Modeling
• Telecom : Avaya-CMS-R3V11, Avaya CVCT, eTOM, OSS, BSS,
• SOA, Billing
• Development Tools : C/C , Java/J2EE, UML, IBM star team, Req-Pro,
• TOAD, Siebel, Oracle
• Network Management and Security : TCP/IP, SNMP, FTP, TELNET, RPC, PSTN, Ethernet,
• Routers, Gateways, Broadband, IP networks
• CRM : Siebel 7.x, Siebel 8.x, SalesForce

Experience

Confidential

Business Analyst

Responsibilities:

• Worked with Business team during JARs Joint Application Requirements to finalize the Business or JRD Joint Requirement Document from a business standpoint.
• Conduct Requirements gathering sessions / Conference Room Pilot CRP , analyse business needs, and develop Functional/System requirements.
• Create Business Process Flow Diagram, Use Cases, UML Activity Diagrams and Documents for different services products.
• Provide the Gap Analysis in terms of providing the architecture recommendations AS IS and TO BE flows based on long term and short term needs.
• Maintain the Requirements Traceability Matrix RTM across the deliverables of a project.
• As an analyst, working with the Process and Functional Requirements to select the necessary IT/OSS/BSS components CRM and the service provider's required preparation for adapting the existing components, while supporting the target processes. To obtain a high-level design of the service provider's IT/OSS/BSS applications, the impact of the tool chain supporting the main end-to-end operation processes has to be assessed based on the assurance, fulfilment, billing, operation support and readiness process.
• Work as a liaison between the business community and the development team IBM/Accenture to ensure that the related business requirements are designed and implemented appropriately in the CRM application.
• Review with the Design and Development team to handoff / approve High level design HLD and Application Interface Document AID when multiples systems are involved.
• Identification of mapping entities ERD Diagram using Visio, corresponding table and relationship.
• Mentored Junior Business Analyst and employees to help understand Siebel/Salesforce with guiding them through different screens, views and functionality.
• Involved in testing integrations to and from SFDC with various other applications.
• Worked with QA team to design test plan and test cases for User Acceptance Testing UAT .
• Lead sessions with Development, Testing, Architecture Business teams to analyse and identify if there is a Requirement, Design, Development or Testing defect and work with CCB Change Control Board for execution of CRs Change Requests if needed.
• Conduct emergency sessions with Sales Representatives for faster execution of extremely critical live production orders which impacts client's ability to sell the product to customers.
• Assisted in financial, operational and customization related management decision making process
• Ensure to meets and exceeds obligations in service delivery with respect to all Service Level Requirements SLR's / Service Level Agreement SLA
• Ensure to deliver all required services under the outsourcing agreement to the highest quality
• Work with the Client's representatives to ensure the required services continue to support the Client's business needs via ITUP processes
• Global TechMahindra Ltd. SEI CMMi Level 5 and AT T Inc. ISO 9001:2008 Corporate Standards were used as benchmarks for QC and QA purposes. An internal team was responsible to address all SOX compliance issues or concerns Participated in QPM sessions - Six Sigma techniques cause and effect matrix DAR Effective Six Sigma case studies
• Provide recommendations for new services and / or changes to existing services, which could benefit the Client in achievement of their business objectives
• Extensively worked as a stake holder management team as well as technical design authority in providing CRM solution with telecommunications business domain experience
• As an architect, performed a coherent customization, configuration, installation and integration of software packages previously selected in the architecture and design practice for supporting the new processes of operations.
• Onsite - offshore co-ordination to manage deployment and post-deployment support

Confidential

System Analyst / Business Analyst

Responsibilities:

• Involved in Project WBS
• Involved in SSRS Sub-system requirement specifications , SSAD Sub-system applications designs and defect resolution process
• Maintenance of elaboration artefacts for PDS Personal Demographics Service
• Requirements Analysis for PDS releases, Production and delivery of PDS elaboration artefacts
• Involved in SPINE architecture process flows enhancement process
• Delivery of CCNs Customer Change Control Notes , whitepapers and IIS Internal Interface Specifications documents

Confidential

System Analyst / Business Analyst

Responsibilities:

• Worked as a Techno-Functional consultant customer order management in providing CRM solution
• Worked as Siebel CRM analyst to provide business modelling, requirements gathering, analysis, solutions, mapping to end customer
• Worked on Strategic consulting, termed Service-Oriented Operations SOO , The OSS/BSS Transformation OSS-T solution, execute a FMO plan to migrate to New Generation Operations System and Software NGOSS environments
• Worked with the team to provide Stand alone solutions Individual component/application such as performance management, service activation to be integrated in an existing OSS system as well as end-to-end OSS / BSS solutions
• Worked with the team to provide Pre-integrated solution to automate and improve a coherent domain of OSS or BSS process: service fulfilment including order management, inventory management, service activation, pre-integrated into one solution , service quality monitoring, rating/billing/customer care several pre-integrated solutions for overlay and green field deployments
• Involved in system design and development for business processes specialize in working with various stake holders / vendors to create and implement business requirements into technical specifications
• Delivered the Process and Functional Requirements service which takes as input the consulting service, and subsequently launches and coordinates activities the operational and business processes, OSS/BSS, migration etc. to deliver coherent and consistent documentation and roadmaps.
• Conducted AS-IS and TO-BE analysis of system business processes/user requirements
• Global TechMahindra Ltd. SEI CMMi Level 5 and BT Plc ISO 14001: ISO 9001 Corporate Standards were used as benchmarks for QC and QA purposes. An internal team was responsible to address all SOX compliance issues or concerns Participated in QPM sessions - Six Sigma techniques cause and effect matrix DAR
• Participated in Six Sigma case studies for process improvements
• Conducted process workshops with users, as particular responsibility for demonstrating prototype and defining operational issues
• Conducted workshops / seminars for requirements, sizing, capacity planning, operations issues, etc. to accommodate multiple release via agile method
• Also a part of high powered Code Red Emergency Response team of OneIT BT, UK

Confidential

Process Consultant / Business Analyst

Responsibilities:

• Worked along with onsite team of British Telecommunications Plc. and interfacing with customers to manage the offshore developments and deliveries
• Provided adaptable and comprehensive solutions by constantly assessing the potential changes on processes of various BT products and performance analysis
• Worked for Migration of all end customers UK geography - residential, business and wholesale includes both the physical migration from the existing network to the new network, and the service migration from existing to new OSS/BSS platforms and processes
• Engaged directly with the end customers/service industry to capture requirements, translate them to technical requirements
• GAP analysis of system requirements defining the detailed level functional and non-functional requirements catalogue
• Preparation of design documents like statement of requirements, Rapid Impact Analysis, Overall Design etc. and conducting workshops to get approval from all the stakeholders involved
• Draw the pre-feasibility study of mainframe based legacy systems migration to new tactical based platform. Conduct a detail study of MAP, MAP/2 and MAPLite platform.
• Worked with internal team on case studies for process improvements using Six Sigma standards Lean Six Sigma program
• Global TechMahindra Ltd. SEI CMMi Level 5 and BT Plc ISO 14001: ISO 9001 Corporate Standards were used as benchmarks for QC and QA purposes. An internal team was responsible to address all SOX compliance issues or concerns Participated in QPM sessions - Six Sigma techniques - Participated in Six Sigma case studies for process improvements
• Worked on multitudes of roles in RMC areas which focus always to offer a service in such a way that they encompass the various needs Technical and Financial of the client.
• Reviewed and managed change requests and conducted an analysis of the impact of change requests on the project with also provides Project lifecycle and post implementation support.

Confidential

Sr. Engineer

• Develop design verification simulations/prototype bench tests of components
• Supervise provide design support during the installation of computer telecommunication hardware.
• Scope and system study, pre-feasibility studies.
• Study various OSS/BSS processes to understand activity.
• Maintenance of AVAYA networks, security management algorithms
• Streamline the Operational Activities with CRM Oracle 11i Application Server
• Oracle 9i server process analysis with Split Skill Avaya Reports

Confidential

Consultant

• Enterprise planning team needs to provide E2E consultation for various power sector industries with modules like materials management, production planning etc.
• Plan, organize, direct the operations of information systems EDP departments
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Worked with teams of IT personnel to develop, design implement software, networks etc.
• ERP customization to suit the client requirements - scope and system study, pre-feasibility studies
• UML designs specifications for data migration activities with functional and non-functional requirements
• Study the business process of the company to understand their activity and data transformation from legacy system to SAP R/3 system

Confidential

System Analyst / Developer

• Software development projects using SDLC process.
• IT business analysts confer w/ clients to identify document requirements, provide advice on IT strategy, policy management, etc.
• Systems security analysts confer w/ clients to identify document requirements, assess physical/technical security risks to data, software/hardware
• IT quality assurance analysis to develop/implement policies throughout software development life cycle using JAVA, C/C
• Control Analysis using MS SQL

Confidential

Software Engineer

• Software development projects using SDLC process while studying at NIIT.
• Software Development with Hospital Management Repository
• Analysis and Design for SDLC
• UML designs specifications through Class Diagrams, Sequence Diagram, and Interactions Diagrams etc.