Business Analyst - Project Manager - CRM Developer

PROFESSIONAL SUMMARY

• Over 20 years of experience working in a team environment as a business analyst, application developer, web developer and project leader .
• Strong technical background, with excellent communication, leadership, problem-solving and customer interface skills.
• 10 years of experience in collecting business requirements from the client and translating those requirements into system requirements for the development team.
• 5 years of experience managing teams, developing project plans and conducting meetings.
• 10 years of experience writing and executing testing scenarios from business requirements.
• 5 years of experience creating and maintaining a testing environment to manage the success of the business.
• 3-4 years of experience querying data via the Structured Query Language for reporting purposes.
• 3-4 years of experience in creating stored procedures from simple to more complex requests utilizing multiple sources.
• 7 years of experience leading meetings with project stakeholders, project leadership, and governance boards.
• 5 years of experience in creating project plans, requirements documents, governance documents, and scope documents.
• 5 years of experience with the Rational Tool Suite, with a comprehensive understanding of the Rational Unified Processes.
• Member of Internal Institute of Business Analysts since 2011.

TECHNICAL PROFICIENCIES

• Languages HTML, ASP, VB, VBScript, JavaScript, XML, SQL, C
• Databases Access, SQL Server, Oracle, DB2
• Platforms Microsoft Transaction Server, Microsoft Internet Information Server, Microsoft Exchange Server, SharePoint 2010, Microsoft Dynamics CRM 2011, .Net
• Applications Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft Visio, Microsoft SharePoint 2010, Microsoft Dynamics CRM 2011, Deltek Open Plan, Deltek WelcomHome, IBM Rational Software, Clear Case, Clear Quest, Functional Tester, Manual Tester, Microsoft Source Safe, Team Foundation Server, Visual Studio, InfoPath, InfoPath Designer, ATX Oracle Forms to Net conversion tool , CoMindWorks, SQL Server Reporting Services

PROFESSIONAL EXPERIENCE

Confidential

• CRM Customizer Developed an Applicant Tracking System ATS for TreCom Systems Group, in Microsoft Dynamics CRM 2011 to assist the Human Resources Department in managing resumes for TreCom Systems Group.
• Responsible for collecting requirements, developing application, and creating a testing environment.
• Developed C classes and methods to import candidate information entered from the company's website ported directly into the Microsoft Dynamics CRM database.

Confidential

• SharePoint Designer Created Lists and Libraries to store new forms
• Developed Forms within SharePoint to emulate the current paper forms used by field inspectors for the agency while back in office.
• Recreated the connected forms, into offline forms for the inspectors. Providing inspector and data efficiency by working at the inspection site.
• Developed offline forms using InfoPath Developer.

Confidential

Business Analyst/ Test Lead

• Created test plans and test scripts for an agile development environment.
• Presented test environment methodology and published test scripts to a shared drive on the client network.
• Managed testers throughout the testing process.
• Managed ticket entry generated by testers and client, prioritized the tickets and issued those tickets to the development team.
• Retested and resolved issues and promoted to client for testing.
• Participated in statewide training of Lottery field agents at the request of the client.
• Created user-ids for all Lottery Staff and customers.
• Worked on the Help Desk assisting the Lottery Home Office in resolving system issues from Lottery employees in the field, and customer locations.
• Queried SQL databases to prepare system testing.
• Assisted report development team in creating reports.
• Wrote stored procedures to collect data from a SQL database for internal and external reports.

Confidential

Business Analyst / Project Lead

• Led an inter-agency team of executives and subject matter experts through a gap analysis exercise. The exercise was to compare current agency grant applications for two state agencies measuring against an existing grant application in use at a third state agency.
• Gathered requirements from both agencies and created a unified requirements document.
• Reported weekly to Chief Information Officers for both agencies, and held monthly meeting for stakeholders to inform the group of teams progress and issues/concerns raised during the gap analysis.
• Prepared and maintained project schedule.
• Created scope document and received signoff from stakeholders
• Created Gap Analysis Documentation and received signoff from

Confidential

Business Analyst / Project Lead

• Led a 3 person team responsible for converting an Oracle Forms application to .NET platform.
• Prepared and maintained project schedule using Microsoft Project.
• Communicated schedule progress weekly to client management and stakeholders.
• Researched and held meeting with third party vendors to discuss the automation tools for the conversion process.
• Created system documentation for existing system to assist in functionality of current system. No documentation was available upon the development team's arrival.
• Created system documentation for new system
• Created test cases to compare the Oracle Forms application with the ATX .NET application.
• Setup 4 environments for migration process in accordance to state protocols.
• Managed the testing of parallel processing of the application after the conversion.
• Converted 75 reports from Oracle reports to the SQL Server Reporting Services.
• Assisted in development of ASPX screens to emulate the current system screens.
• Evaluated alternatives for improving system performance.

Confidential

Business Analyst/Project Lead

• Led a team of 5 members to create a web application for hospitals and critical care units dealing in wound care.
• Created and revised project plans in Microsoft Project.
• Created test cases/scripts based on requirements.
• Responsible for testing the application prior to releases.
• Documented issues when applicable and retested prior to implementation.
• Created test data for each testing cycle using stored procedures querying a SQL Server 2008 backend.
• Created release documents for each release
• Created Security Protocol documentation for Wound Care Strategies implementation documentation.

Confidential

Business Analyst

• Managed releases for the Engineering Construction Management System / ECMS.
• Created and communicating ECMS project release schedules with stakeholders and maintenance team on a monthly basis. Project Plans were created in Microsoft Project.
• Documenting, testing and verifying software changes for each release prior to production.
• Created Release Documentation and collecting signatures from the Division Management team prior to releasing software to production.
• Managed requirements repository Requisite PRO.
• Conducted User Requirement Meetings on a daily basis to collect requirements from customer and stakeholders
• Created requirements documents
• Managed requirement changes for tracking in IBM tool, Requisite Pro
• Built Test Cases, manual and automated test cases against the requirements.
• Measured requirements against test cases to validate all requirements were met and tested.
• Created times lines for releases.
• Met with stakeholders via teleconference monthly to access their needs.
• Managed a group of 4 testers.
• Created manual and functional scripts with IBM Rational products
• Prepared testing cycle, by writing scripts, measuring those scripts against business requirements and collecting test data.
• Created functional scripts in Rational Test Manager to automate the manual process.
• Created a schedule of testing deadlines
• Managed and prioritized work loads of team members.
• Mined databases to track district trends throughout the state.
• Created reports for Central Office to compare costs on materials by district.
• Compared dollar values for construction projects to increase savings for the state.

Confidential

Business Analyst/Developer

• Supported Health Care Client Call Center project.
• Attended meetings with customer to collect and document requirements
• Developed a desktop application dealing with Aged Claims based on requirements to translate information from a legacy system to display in a desktop application for querying information.

Confidential

Business Analyst/Developer

• Supported the development of the web application to manage the workflow of job requests to the Management Services Section.
• Worked with ASP, VB6, and used a SQL Server 2000 database.
• Conducted requirement gathering meetings.
• Created requirements documentation to clarify requirement meetings.
• Adjusted requirements when the system changed.

Confidential

IT Field Coordinator

• Provided application and technical support to field staff using the Heavy Construction Software System HCSS packages.
• Trained users on the software package.
• Created Training manuals for the end users.
• Setting up and maintaining PC hardware and software.
• Conducted daily quality control with the software application data.

Confidential

Web Developer/Systems Analyst

• Assigned to the Department of Public Welfare as Release Manager. These responsibilities included integration of intranet business applications into production environment
• Tested, development of technical and user documentation as well as end user training.
• Conducting requirements gathering, creation of project timelines and recommendation of appropriate technologies.
• Used XML, HTML, proprietary requirement tool, and Win-Runner technologies.

Confidential

Business Analyst

• As a member of a team that responsible for cross walking HIPAA compliant codes between systems.
• Worked on a proprietary product for Healthcare systems using Visual Basic, XML, HTML, ASP, VB Script, Java Script.

Confidential

Developer/Business Analyst

• Participated as a member of a web development team responsible for the creation of the Exam Element Toolbox. Responsibilities on the project included architect developer Source Safe administrator.
• Created technical documentation, and user documentation.

Confidential

Business Analyst

• Contributed development/testing of the app.
• Queried databases for trends to increase AT T share in the market.
• Created a reporting system for the AT T users to collect data via database views.
• Developed in XML Visual Basic ASP HTML.
• Ensured Y2K compliance of Pre-Order application. Assessed application/operating system availability, implemented software fixes, tested, implemented and created system backups.
• Developed a transactional process to read data from a Legacy system and import that data into a web enabled application.
• Developed the reverse translation of the application transactions. Additionally responsible for unit testing, system testing, creation of technical specification and system maintenance documentation.