A strategic, results oriented thinker with business and technical background. Skilled at leading technical teams with a proven track record for delivering projects on time and in line with stakeholder objectives. Pragmatic, adaptable and understands the challenges of driving change. Over 12 years in information technology, deploying technology and IT best practices through a diverse background that provides value and expertise.

SKILLS SUMMARY:

Confidential

TECHNICAL SKILLS:

PROFESSIONAL EXPERINCE:

Business Analyst Consultant

Ace Info Solutions consultant to the USDA Foreign Agricultural Service FAS government clients and stakeholders. FAS links Confidential agriculture to the world to enhance export opportunities and global food security.

Responsibilities:

• Lead and manage project from small to medium size 5-15 person teams .
• Create and manage the project management plan deliver project within schedule, budget, scope, quality.
• Create and manage the product backlog, remove roadblocks, Scrum Master to daily scrum meetings with Product Owner, Project team and stakeholders who are Collaborative, Representative, Accountable, Committed and Knowledgeable.
• Communicate technology strategies and plans promote understanding of IT roles, processes and activities.
• Collaborate with key players i.e. stakeholders, client, and the project development team to facilitate communication, work out solutions, clarifications requirements to enable solution development that meet scope, budget and timely project deliverables.
• Work with customers at each program area to identify areas of improvement, demonstrate the value of IT services and meet business objectives.
• Elicit and document business requirements. Get verification and sponsor sign off.
• Create the business process models, data model, design wireframes, functional requirements documentation for the technical team to be able to develop the solution and or application.
• Focus on delivering effective business value s as quickly as possible through the application of Agile practices, principles and lean thinking.
• Lead RUP team transition to Agile change driven by defining requirements in user stories, designing a useful product backlog and defining a strategy for system documentation.
• Collaborate with the QA during testing. Review test plans, test cases, UAT results and fixes.
• Provide user support and training.
• Ensure final project sponsor sign off meets stakeholder agreed scope and validated requirements.
• Apply project management skills and knowledge based on change driven or plan driven SDLC methodology using lifecycle management tools.
• Ensure application development is in compliance with USDA-FAS security, privacy, risk assessment guidelines and complete appropriate audit documentations.

Environment: SharePoint, CRM, Visio, .NET, CSLA .Net framework, Object-oriented design, Agile, Project Management, Enterprise Analysis, Lean Management.

Projects:

• Confidential called the Management Budget Projections Report reports on payroll and staffing data loaded bi-weekly, generates budget projection reports, creates 'what if' scenarios to facilitate communication between division heads and FAS budget staff.
• Meet with the product owner, FAS program area key stakeholders, DBA to elicit, create data models, business requirements document.
• Get sponsor sign off on the business requirements document. Meet with all programs to communicate the business value of the application and train users.
• Only tool available to program areas to plan, track and report in real time on the burn rate of their allocated fiscal year budget.
• Environment: Excel, Business Intelligence, Finance.
• Confidential Support Fund system manages post allocated funds for activities and provides funds status to other FAS Divisions, US Regulatory Agencies, Industry and Overseas Posts.
• Responsible to define and manage the scope and solution.
• Lead workshops to elicit stakeholder requirements, create business process workflow models, business requirements and functional requirements documentation get business sponsor sign off.
• Create the product back log.
• Utilize Agile by working with the technical team and product owner to break down user story complexity, prioritize, get level of effort estimates, create the project plan, baseline and update the plan through life cycle. Scrum Master to daily scrum meetings with the stakeholders and development team.
• Regularly communicate to the client on project status.
• Participate in testing to ensure scope and requirements are met. Work with user support to create under manual and train end users. Project was delivered within the scheduled time.

Environment: CRM, SharePoint, Agile, Project Management, Web-based, Finance.

• Confidential provides a common place to access and track documents.
• Meet with stakeholders to elicit requirements, document and get sponsor sign off.
• Work with the SharePoint developer and QA team to ensure requirement meet scope. Project was delivered on time.
• Environment: SharePoint, Agile, Project Management, Document Management.

Confidential is a database used to process civilian applications for overseas assignment to hardship posts like Afghanistan or Iraq.

• Responsible to elicit requirements, create wireframes to help develop solution with project team. Work with development team and key stakeholders to create and prioritize the product backlog.
• Work with QA to ensure product delivered meets requirements signed off by the sponsor. Manage change requests after deployment to production.

Environment: ASP.Net, Agile, Project Management, Web-based, Business Intelligence.

Confidential Responsible to elicit requirements, document and get sponsor sign off.

• Define scope, design and story board solution.
• Utilize Agile SDLC to work with the project team and product owner to break down the complexity, prioritize, get level of effort estimates, create the project plan, baseline and update the plan for each sprint. Create, manage and communicate project management plan.
• Scrum Master to daily scrum meetings.
• Keep government client and stakeholder up to date on project status. Project was delivered within scheduled time.

Environment: ASP.Net, Agile, Project Management, Web-based, Business Intelligence.

• Confidential Lead weekly meetings with product owner and stakeholders to elicit requirements to define the requirements for re-engineering of the IPATTS.
• Based on current and future state business process diagrams, analyze data, create business rules, Functional Requirements document get sponsor sign off.
• Create and manage product backlog to meet scope, budget and timelines.
• Meet with technical team to refine complexity of requirements and get level of effort for each four week sprint. Create, update and communicate project management plan with government clients.
• Scrum Master to daily scrum meetings with project team, product owner and stakeholders.
• Responsible for updating government client on project status.
• Work with procurement department to procure equipment within project timelines.
• Ensure QA process meets product scope and requirements.
• Verify and validate requirements with product owner upon completion.
• Delivered product ahead of schedule and under budget.
• Received positive feedback.

Environment: Agile, CSLA.Net framework, ASPX, Object-oriented design, JAD, Project Management, Web-based.

Confidential for financial and narrative data related to international USDA activities and projects.

• Re-vitalize application by developing extensive enhancement requirements based on stakeholder requirements. Work with technical lead and key stakeholders to create and prioritize the product backlog.
• Re-prioritize and update after each sprint review.
• Delivered by sprint within timelines.

Environment: ASP.Net, Agile, Web-based, Finance

• Confidential was to build a web interface so that requests can be submitted to respective APHIS Programs online tracked and reported.
• Meet regularly with stakeholders to elicit requirements.
• Follow plan driven SDLC methodology, lead requirements gathering meetings with stakeholders and technical team.
• Create and document the Business Requirements and get sponsor sign off. Work closely with technical lead during project life cycle in getting clarifications on requirements and QA lead to ensure requirements are met and within scope.
• This project was fast tracked was delivered on time and within budget.

Environment: .Net, RUP, UML, ASP.Net, Web-based.

• Confidential is a database system that includes trade statistics dating from 1989 to present.
• Meet with the stakeholders and technical lead to elicit, document and get verification of the requirements.
• Work closely with the project team and product owner to prioritize requirements for development.

Environment: .Net, RUP, UML, ASP.Net, Business Intelligence

• Confidential applications for overseas postings.
• Document the current state of all applications. Lead two 3-day Joint Application Development JAD sessions with 5-8 key stakeholders.
• Elicit current workflow requirements, document the As-is and To-be program workflow processes.
• Work with the ISD-OFSO program area to identify the business need used to refine and clarify need, and define the solution scope that can feasibly be implemented by the program area.

Environment:.Net, Enterprise Analysis, JAD, Value Stream Mapping for lean environment.

Senior Business Analyst

Confidential is a software development firm that specializes in working with member-based and certification organizations using CRM based data management products, personalized database-driven web sites and content management solutions.

Responsibilities:

• Introduced and implemented the Waterfall plan driven methodology.
• Team lead for projects from start to finish.
• In charge of communicating, guiding and implementing the SDLC business analyst process for Cobalt IT team.
• Mentor Business Analysts and project team on the SDLC process.
• Create, update, get stakeholder agreement and sign off on Business Requirements, GAP, Process Diagrams and Functional Specification documentations on all projects assigned.
• Work on client site with stakeholders to gather requirements, conduct JAD sessions, verify and validate requirements, Subject Matter Expert SME during development, testing and implementation of the projects. Clients included AMCB, NICET, JRCERT.

Environment: .NET, Visio, CRM, RUP, UML, Web-based.

An independent agency established by the provincial government to transform healthcare delivery in Ontario by enabling the secure electronic exchange of personal health information.

Responsibilities:

• Conduct and lead user requirement gathering sessions/ meeting in one on one interview, group interview sessions or over the phone.
• Apply and utilize RUP UML methodology tools and knowledge.
• Apply data modeling and entity relationship diagram skills.
• Create Business Requirement Document with high level work flows.
• Conduct peer reviews of the business requirements document.
• Create GAP analysis
• Walkthrough with the project team, document recommended solution
• Create Functional Specifications document with system level flow diagrams, screen shots, wire drawings.
• Get sign off from client on all documented deliverables before next project phase.
• Collaborate in testing process to ensure product scope and requirements are met.
• Validate training materials

Business Analyst

Confidential focuses on the health and financial services sectors transaction processing. Part of e-Health group that handles adjudication of drug and dental claims.

Responsibilities:

• Gathering business, user and system requirements.
• Evaluate requirements, solutions, prioritize and identify critical business items, and adapt solutions towards goal. Work within project management guidelines.
• Create Project Charter, Business Requirements, Process Maps, GAP Analysis Functional Specification documentations based on project needs. Work closely with the development and QA teams.
• Coordinate, organize and lead project meetings.
• Follow through and manage change requests. Foresee and manage potential obstacles.

Consultant

Part of the Confidential Work closely with the Lotus Notes Project development team in implementing the Confidential Leave and Attendance Recording System LARS , Time Recording System TRS , and Operational Management Evaluation OPE on Lotus Notes. These systems are integrated with the e-mail system and SAP in the background for the cost and budgeting control.

Responsibilities:

• Provide Tier 3 support for SAP application.
• Application handled cost centers data source from the TRS.
• Part of the project team responsible for initial development of the World Bank's Human Resources automated systems, later to be integrated with People Soft.
• Responsible for administration and analysis of SAP, Lotus Notes, PeopleSoft system client resources online and on the web.
• Give technical support and systems training to 15,000 users, including high level management through presentations at headquarters and videoconferences to all field offices.
• Communicating and coordinating between the Business Units and developers in improving the database systems by meeting the needs and requirements of the stakeholders.
• Document and prepare detail educational and training materials about the database systems that were later printed and posted on the web.
• The training materials were a key step towards the success of the Bank's commitment to customer service and addressing staff training for eventual outsourcing.
• Interviewing, recruiting and training employees for implementation of the Help Desk team.
• The job requires a mid-level technical knowledge of logic programming language, networking, and information management skills in knowing the human resources and budget policies of the World Bank.
• Member of the project team responsible for creating a business plan for outsourcing some of the World Bank's system applications to India.
• Co-ordination and implementation of resources during planning phase.
• Environment: Lotus Notes, PeopleSoft, SAP, training, HR, Finance.

Patient Services Specialist

Handle all aspects of admission and discharge in the hospital, ambulatory and outpatient care environments. Setup and coordinate inpatient and outpatient appointments with the medical departments, providers. File and handle physician, provider and patient concerns in reference to health insurance claims. Generate and verify end of day reports on bed occupancy types, insurance, inpatient and outpatients. This work experience gave skills and knowledge in handling various types of difficult situations that called for people and customer relation skills.