SUMMARY

• Business Analyst with 7 years experience in web based and e Commerce applications, Business Process/ Statistical Analysis/Modeling, requirements gathering, Process Re - engineering, Client/Server applications, Data Migration, Customer Relationship Management (CRM), Strategic Planning, Risk Analysis/mitigation, Supply Chain, Database design, and develop Systems Analysis.
• 7 years of experience in Mortgage, Telecom and Retail in full Software Development Life Cycle (SDLC), Waterfall, RUP & Agile methodologies.
• Experience in preparing business requirements documents (BRD), system requirements specifications (SRS), scope, business processes, business rules, functional specifications
• Experience in requirement elicitation techniques such as interviews, questionnaires, brainstorming sessions and focus groups to document, forecast, budget, and report
• Assist in developing and monitoring the automatic payroll systems for the purpose of analyzing, maintaining and providing information regarding assigned funds and accounted in the audit.
• Experience in updating architectural framework, business process and flowcharting to support the business, functional or technical needs.
• Conducted Joint application design (JAD) sessions and interviews, written correspondence, reports implementation requirements, project status reports, oral presentation and email, to keep executive staff and team members apprised of goals, project status and resolving issues.
• Experienced in all stages of projects, Business Process Analysis, As-Is and To-Be designing, Business Blueprint Mapping, Gap Analysis to customization, Go-live, post live production support
• Experience on Siebel CRM On Demand Web 2.0 for communication with the customers, and the stakeholders for marketing and communication purpose
• Proficient in creating Use Case Diagrams, Activity Diagrams, Use Cases & UML Diagrams
• Knowledge of Software development, Quality Assurance, Metrics, and Standards.
• Experience to define and develop application software test strategy, test plans and test cases and executes test cases.
• Experience on retail ERP system with SAP MM/PP/WM, Statistical Analytical Tool (SAS) and SAP payroll processing
• Experience on designing development for the of a website from wireframe to completion
• Experience in Change Control Management and creating a Use Case for the Content Management giving the customer every detail attributes of the changes that’s possible for CRUD (Create, Read, Update, and Delete)
• Collaborative team player with Customer Relations experience and proven ability to communicate with Business Stakeholders(Payers & Providers) and Peers.
• Possess excellent interpersonal skills, effective written and Verbal presentation skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Designed the system, prepared UML and sequence diagrams using Rational Rose and Visio.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.
• Prepared test plans, write test scripts and execute test scripts as the project develops.
• To be aware of all system changes affecting the business line.
• Testing of the application and posting the defects (Change Requests) on Rational Clear Quest.
• Participation in status meetings where such defects logged in CQ are reviewed.

Environment: Rational Rose, Rational Req Pro, Rational ClearQuest, RUP, QTP, WinRunner, LoadRunner, MSOffice2000, XML, XML Spy, OLAP, XSD, Java

Confidential, Menomonee Falls, WI

Business Analyst

Responsibilities:

• Developed an improved system whereby the members could share and communicate information easily.
• Served as the primary liaison between the business and IT for E-Commerce Project (internal search)
• Gathered Business Requirements, through constant interaction with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes. Developed business process models in RUP to document existing and future business processes.
• Analyzed and optimized the process, prepared Business Requirement Document (BRD) and Functional Specifications.
• Followed Waterfall Software Development Methodology and gathered the requirement and interviewed stakeholders and end users
• Worked on Kronos to maintain and budget employee details as a front end application.
• Creating different types of diagrams (using MS-Visio) & charts for E-commerce.
• Identified Use Cases from the requirements.
• Created UML Diagrams including Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose thus defining the Business Process Model and Data Process Model.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Communicated with design, development and test team using MS exchange messaging
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• At an individual project level worked cross functionally to define plans and schedule timelines to meet project objectives.
• Assisted the Manager in developing process and procedures for E-Commerce Project Management
• Knowledgeable in Product Lifecycle Management (PLM)

Environment: Unified Modeling Language (UML), Rational Unified Process (RUP), MS Visio, Six Sigma, GAP Analysis, Kronos, Rational Requisite Pro, Rational Clear Case, Clear Quest, MS Project.

Confidential, Troy, MI

Business Analyst

Responsibilities:

• Gathered Business Requirements, Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes
• Used Rational Unified Process (RUP) as the Software Methodology.
• Analyzed and optimized the process, prepared Business Requirement Document and then converted the business requirements into Functional Requirements Specifications and Technical Specification using Rational Requisite PRO.
• Scheduled meeting with developers, SA’s (System’s Analyst) and testers to collaborate resource allocation and project completion using MS Project
• Identified the Use Cases from the requirements and performed use case realization, created UML diagrams including Use Case Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS Visio thus defining the Business Process Model and the Data Process Model
• Assisted in the technological selection for the application, based on the Cost-Effectiveness and Quality with an eye towards the future.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Performed System analysis and designing of the Use cases and their realization, also acted as the liaison between the management and the team itself.
• Participated in various testing related review meetings.
• Used Unified Change Management (UCM) tool, Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with the description about all changes and versions
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Used MS Project to manage schedules, deadlines and resources and to collaborate on the project.

Environment: Rational Suite (RUP, UML with Rational Rose, Rational Requisite PRO, Clear Quest, Clear Case), MS Visio, MS Project.

Confidential, New York City, NY

Business/System Analyst

Responsibilities:

• Collect information to analyze and evaluate existing or developed Verizonproduct catalog/offers management applications or systems, prepare detailed flow charts (work flow, activity, and sequence diagrams), outlining systems capabilities and processes following SDLC guidelines.
• Translate business and user requirements into accurate system requirementsspecification documents through systems and data analysis.
• Thoroughly demonstrate knowledge of the business processes in their area of responsibility and work with the Business to define requirementsthat will drive efficiencies in the business taking into account the entire picture as well as the details.
• Thoroughlydemonstrated knowledge of application systemsin their area of responsibility and identify, evaluate and define impacts of changes, and provide alternatives both to the application changing and all upstream and downstream systems, or identify if a change is a manual process taking into account the entire picture as well as the details. Generally assigned to Enterprise cross-functional and cross-departmental projects with high complexity and cross-system impacts.
• Thoroughly demonstrated working knowledge to conceptualize, document and communicate innovative solutions to meet or exceed business objectives.
• Applied modeling techniques to Analyst deliverables.
• Interact regularly with Business Analysts, Architects, Developers, Application Support, Enterprise Test, Operations, and Senior Management.
• Plan, facilitate, and participate in working sessions with cross-functional resources.
• Team's vision into the overall system designs through design and analysis on projects.
• Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for core systems.
• Ability to conduct peer reviews to solicit feedback on materials created.
• Provide accurate estimates of effort and timelines for completion of assigned tasks and workload to achieve deliverables and goals, delivering on time and on estimation for medium to complex projects.
• Take initiative to determine the need and to design and deliver training to department and business.
• Initiate and execute initiatives to improve the processes, procedures, and tools utilized by the team.
• Reviews deliverables and provides input for other analysts.
• Create, deliver and articulate and effective oral presentations to a variety of audiences, large or small, internal or external.
• Effectively manages analyst expectations and deliverables in large and complex projects through the software development lifecycle.
• Reviews and reconciles project delivery to strategic EIT capability roadmap.

Environment: Rational RequisitePro, Rational Rose, Adobe Photoshop 8.0, RUP, Axure RP Pro 5.6, MEGA Modeling Suite, Enterprise Architect, Adkar, Serena Version Control, Siebel CRM On Demand Web 2.0, MS Visio, Unix Shell Script, Hp Quality Center 10.0, Salesforce, Java J2EE, .NET 4.0

Confidential

Business Analyst

Responsibilities:

• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
• Obtaining a detailed knowledge of the business process being followed in the project environment.
• Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it for the developers.
• Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Prepared Business workflow models that cover "How" business processes are accomplished.
• Analyzed and converted Business Requirements to System Requirements for the technical team using MS Visio.
• Conducted various JAD Sessions throughout the project to meet with the Business users and the development team.
• Various versions of the documents generated during the project were maintained and managed using Mercury Quality Center
• Bugs, which would enhance the usability of the application, were logged using Mercury Quality Center
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.