SUMMARY

• Solution oriented Business Analyst with 7 years of experience in IT industry, seeking to contribute critical thinking and planning skills to enhance quality, effectiveness and productivity.
• Experienced in working with high level management to come up with Standards and procedures for IT (Standard Business document templates for analysis).
• Successful and progressive record of hands - on experience in managing, evaluating and defining system requirements.
• Extensive experience in writing Business Requirement Document (BRD), Functional Requirement Document (FRS), MS Office Suite, MS Project, MS Visio, Rational Suite, Rational Unified Process (RUP) and Unified Modeling Language (UML) for Project Management.
• Experience in Coordinating JAD/RAD sessions for gathering requirements, data and process models, screens, and report designs.
• Expertise in analyzing and creating Use Cases and implementing UML diagrams for both Structural and Behavior diagrams like Use Case Diagrams, Class Diagrams, Sequence Diagrams, Activity diagrams using MS Visio and Rational Rose.
• Knowledge of Financing Structures, Capital Management, Inventory Management, risk management systems and Market Risk concepts.
• Experience in conducting GAP analysis, SWOT analysis, Cost Benefit analysis and ROI analysis.
• Expert knowledge of Health Insurance Portability and Accountability Act (HIPAA).Knowledge of Privacy Rules for HIPAA compliance in the hospital, health plan and State Medicaid arenas.
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents. Performed User Acceptance Test (UAT) by working with internal and external users/customers and obtained delivery approval of the project.
• Extensive experience in business analysis, Gap analysis, cost/benefit analysis, risk analysis, testing, development of functional specifications and project planning.
• Strong knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), methodologies like Agile, Waterfall and Rational Unified Process (RUP).
• Skilled in the implementation of business practices like Project management (specifically project planning and control), Benchmarking, Business Process Reengineering (BPR), Business process streamlining, Process optimization, Process mapping, Resource allocation, and utilization.
• Excellent interpersonal and communication skills with an ability to build professional relationships with peers and superiors, and work comfortably with both business and technical professionals.
• Highly organized and accurate: strong analytical and presentation abilities. Track record for meeting timelines and exceeding exceptions with problem solving ability.
• Strong leadership skills and team work ability; guided developing and QA teams in functionality and performance.

TECHNICAL SKILLS

Project Methodologies: Rational Unified Process (RUP), Waterfall, Incremental and Iterative, Agile (Scrum), SDLC and STLC.

IDE Tools: Rational Rose, Rational Clearquest, Rational Clearcase, MS Visio 2007, UML, Class Diagrams, Use Case Diagrams, Sequence Diagrams, Activity Diagrams,, Balsamiq mockups 2.1, User Experience Design.

Web tools: Photoshop, MS SharePoint

Business Applications: Microsoft Office Suite- MS Word, Excel, Outlook, PowerPoint

Defect & Test Tools: Quality Center, QTP, MS Project, TFS, VSS

Programming Languages: Java Script, XML, HTML, C#.Net, ADO.Net, ASP.Net, ADO.Net, C, Java

Reporting tools: SSRS, Crystal Report

Databases: SQL Server 2005/2008/2012, Oracle

Operating Systems: Windows 2000/XP/VISTA/Windows7/Window8

PROFESSIONAL EXPERIENCE

Confidential, Santa Ana, CA

Sr. Business Analyst

Responsibilities:

• Worked with business requirements, provided technical expertise, and produced system specifications for enhancements & changes in the application.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.
• Documented the business requirements following the RUP methodology using rational requisite pro, for the desired system in the Business Requirement Document.
• Gathered requirements by conducting meetings and interviews with business users.
• Prepared an analysis report based on the COTS evaluation.
• Consolidated the analysis of multiple business lines after the COTS evaluation.
• Developed project plans and managed project scope.
• Involved in Business Process Reengineering (BPR) - analysed existing business processes and implemented new improved processes.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Assisted in assessment of the status of the organization to determine the scope of the application.
• Managing personnel allocation and SDLC process for systems projects enhancements.
• Expert in user interface designing and creating screenshots using wire frames and comps, and expert in using tools like MS Project and MS Visio.
• Created wireframes and mockups using basic HTML features.
• Worked closely with different cross functional teams for the data from online application to different internal applications via XML through the middle layer system.
• Experience developing standard software documents including SOW, Business Requirements, Functional Specifications, Configuration Documents, Use Cases and Process Flow Diagrams.
• Created Use Case diagram, Activity diagram, mock-ups and wireframes.
• Made sure the functionalities are HIPPA compliant.
• Participated in UAT and worked with TFS for bug and defect tracking.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team.
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: RUP, Gap Analysis, SQL Server 2012, HTML, TFS, UML, MS Project, MS Visio, SharePoint.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Prepared the project release schedule, and detailed project plan specifying the timeframe for requirement gathering, documentation, development and testing and identify the key deliverables.
• Involved in JAD sessions and implementedagile methodology.
• PerformedGAP analysis, SWOTAnalysis and Impact Analysis on existing system and performance considerations.
• Gathered requirementsby conducting meetings and interviews with business users.
• PreparedBusiness Requirements Document(BRD)and Functional requirements Document (FRD)to apply online for different types of saving/checking account.
• Worked closely with different cross functional teams for the data from online application to different internal applications via XML through the middle layer system.
• Designed the use cases usingEnterprise Architect9.0for all the scenarios of the terminal operation.
• Created Use Case diagram, Activity diagram, mockups and wireframes.
• Designed prototypesof the reporting application UI screens usingSnagitforthe modules.
• Coordinated with other external application (SME’s)teams to clearly define the protocols of communication between online application & other applications.
• Designed and integrated software applications with the database & MS SQL and developed User Interfaces.
• Defined User Acceptance Test Plan and rollout schedule and prepared User Manual and Release Notes for users.
• Document, clarify, and communicate change requests with the requestor and coordinate with the development and testing team.
• Created requirements & process flow for customized navigation system, page layouts, field content types, web site branding under web content management system using SharePoint.
• Identified data elements from the source systems, performed data analysis to come up with data cleansing and integration rules for the ETL process.
• Wrote Integrity Checks, SQL Queries to fetch data from multiple tables that had millions of records using Joins that produced Reports &Logs.
• Developed the online banking application reporting requirements by analyzing the existing Crystal reports.
• Interact with computer systems end-users and project business sponsors to determine, document, and obtain signoff on business requirements.

Environment: Enterprise Architect, SharePoint, MS Visio, MS SQL Server, ETL, Agile, Snagit, Visual Source Safe (VSS), Oracle.

Confidential, San Diego, CA

Business System Analyst

Responsibilities:

• Acted as a liaison between the company and the business partner in support of gathering and documentinghigh level business requirements, developing process flows, writinguse cases.
• Gathered and closed all reporting data requirements for report development, the parameters as well as(KPI)key performance indicators from all Business Units.
• FollowedHIPAAstandards strictly along with the tools of quality system. Gained knowledge ofCMSregulations.
• Analyzed and understood the requirements in a Business and Technical perspective by conductingUser reviews, JRP and JAD sessions.
• InteractedwithSenior Managementand other customers to understand the requirements and gavepresentations and demos.
• Interfaced with Client to determine Client requirements and establishedProject roadmaps.
• Maintained project plans, task, defect and issues lists, and led meetings to discuss all aspects of the project’s execution.
• Maintained the requirement traceability matrix(RTM)and ensured that the requirements were consistent after changes.
• Assisted the Project Manager with scopeand risk management and documentation.
• AuthoredRelease Management documentsthat included pre-staging, Staging, Pre-production and production releases.
• Developed test scripts, executedUAT, participated in theQAprocess, and developed training materials and system documentation.

Environment: Windows XP/2000, SQL Server, T-SQL, MS-Project, MS-Office Suite, MS Visio, Rational Requisite Pro, UML, Clear Case, Clear Quest, MS Visual Source Safe.

Confidential, Irvine, CA

Business System Analyst

Responsibilities:

• Identified the key stakeholders and sources of information.
• Created a new system change documentation template and prepared questionnaire for interview/discussions.
• Conducted multiple User interviews to clarify/understand requirements with users spread across geographical locations involving Europe, US and Asia.
• Discussion with stakeholders to understand the functional changes for the TO-BE system.
• Documentation of the changes for the TO-BE system (functional) with Reference to the existing/AS- IS system.
• Preparation of Acceptance Criteria for the functional changes agreed for the documented TO-Be functional requirements.
• Preparation of High level system Requirements document and sizing the changes in consultation with the client team.
• Generated the High level development roadmap after estimating the development effort based on the requirements.
• Analyzed existing website page-by-page and captured all the various functionalities and documented functional requirements with use cases and UI modeling.
• Well versed in use cases generation, capturing existing functionality and a blend of use cases and field design for generating requirements for the new web pages.

Environment: SharePoint, ERoom Client, Documentum, Fatwire, MS Visio, MS Office.

Confidential

Software Engineer / System Analyst

Responsibilities:

• Communicated with SMEs and prepared Design Documents and Software System Requirements.
• Involved in understanding the current business process, defining scope of the project along with position statement.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Created business use case, functional (FRS) and technical specifications for trading system.
• Developed Team SharePoint web site utilized for holding team only data, IT Public data, web tools, and Change Management calendar.
• Prepared Use Case diagrams using Visio and delegated the same to the development team.
• Developed the banking application using ASP.Net, C#, JavaScript, SQL Server 2008.
• Managed code reviews and made sure guideline & standards are met.
• Tracked bug details in SharePoint.
• Utilized Development Life cycle, Test life Cycle and Agile Methodology.
• Managed project deliverable and co-ordination within the team.
• Demonstrated leadership and ownership of the project, which resulted in on time and on budget completion.
• Worked on SOAP API and web services.
• Involved in modeling the API’s with Database using UML.
• Tracked bug details in SharePoint.
• Managed project deliverable and co-ordination within the team by taking leadership in WAR room.
• Demonstrated leadership and ownership of the project, which resulted in on time and on budget completion.
• Awarded with “Star of the Project” for outstanding contribution towards effective project implementation.

Environment: MS Visio, MS Project, ASP. Net, C#.Net, JavaScript, SQL Server 2008, MS SharePoint, CSS, HTML, XML.

Confidential

Software Engineer

Responsibilities:

• Involved in Design and Gap Analysis, Business Requirements, Systems Requirements.
• Developed Use Cases, Sequence Diagrams and Business Process Modeling.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT).
• Performed feasibility analysis of the processes to identify and validate requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Use Cases and other Business Process Flow Models were designed using Visio.
• Prepared Minutes of Meeting updated tracker and sent action item to the team.
• Performed test planning, test case design, test execution.
• Excellent performance in manual and automation testing.
• Performed test run result analysis and debugging adhering to six sigma requirements.
• Helped resolve critical issues and bugs.
• Outstanding contribution towards the development of Hardware Tracking Tool which was built for process improvement and used C#.Net, ADO.Net, SQL Server 2005, VBScript.
• Awarded with “Above And Beyond” award for identifying and escalating bugs which improved product stability and efficiency.

Environment: C#.Net, ADO.Net, SQL Server 2005, VBScript, XML, HTML, QC, QTP, xAcc Framework, Product Studio, VSS.