SUMMARY

• 7+ Years of professional experience as Business Analyst with strong knowledge of E - Commerce, Retail, Mortgage (banking) and Healthcare industry.
• Excellent communication and very good command over the Technical communication regarding the documentation and systems.
• Proficient in requirement management, including gathering, analyzing, detailing and tracking requirements.
• Profound experience in Dealer portal issues and E-Commerce, Dealer facing applications, and keeping the up-to-date documentation.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Functional Requirement Document (FRD), Use Case Diagrams, Activity Diagrams etc.
• Expertise in facilitating and conducting Joint Application Development (JAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Several years of experience and advance knowledge of the Systems Development Life Cycle (SDLC), Waterfall, Agile, Scrum, Spiral, Extreme Programming (XP), and Rational Unified Process (RUP).
• Proven functional knowledge of Informix 4GL for internal application developments.
• Strong Knowledge with Iterative approach for Software Development as per Rational Unified Process (RUP). Involved in inception, elaboration, construction & transition phases using rational tools like Requisite Pro, Clear Case, and Clear Quest during various phases of RUP.
• Skillful in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis and User acceptance Testing (UAT).
• Extensive knowledge of Healthcare Insurance including Medicaid. Medicaid Information Technology (MITA), Medicare(Part A, B, C, D),Procedural and Diagnostic codes, Claims Process and Medicaid Management Information Systems (MMIS)
• Ability to Handle Change Management.
• Demonstrated ability to quickly learn existing business processes and combine knowledge from multiple disciplines in order to produce an optimal business solution.
• Knowledge of Patient Protection and Affordable Care Act(PPACA), Electronic medical records (EMRs) and Electronic health records (EHRs)
• Experienced in writing Test Plans and executing Test Cases.
• Outstanding organizational skills including ability to multi-task, prioritize and manage increasingly complex issues with integrative thinking, communicating skills and recognized for being a valued team player.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX, LINUX and Mac

Languages: SQL, C, C++, Java, XML, C#, VB, ASP, .Net

Databases: Oracle, MS SQL server, MS Access, IBM DB2

Tools: MS Office, MS Project, MS Visio, Front Office, Rational Rose, Software Modeler, Balsamiq Mockups, SharePoint, JIRA, Confluence, Doors, Clear Quest,, WebSphere, Business Modeler, HP Quality Centre, Ultra Edit

Industry Standards: HIPAA, SOX, ISO, Six Sigma, CMM, HL7

PROFESSIONAL EXPERIENCE

Confidential - ND

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using Rational requisite pro and other IT tools for requirement management.
• Wire framed documents and BRDs with the help of the Balsamiq Mockup Repository and SVN repository.
• Worked on data migration project, identified, analyzed and mapped data to back-end system for automation project using SQL.
• Prepared documentation for web operations services for application management, custom development, and business process outsourcing for clients as a part of the CMS enhancement for web services.
• Used Oracle APIs for integrating dealer facing application with the Oracle database from third party vendor software.
• Used Google Analytics for various process controls and navigation as well as management.
• Responsible for the collection, analysis and documentation of requirements for complex business processes in preparation of A/B testing on Dealer portal site.
• Developed the solution for collaboration with other processes in Agile PLM.
• Procured requirements and generated BRD for feasibility of implementation of credit card security in to the existing system to streamline and automate Order Management on dealer portal site.
• Communicated business requirements for the design and implementation of business solutions.
• Designed solutions for Confidential Back-end processes streamlining with the POS system, SDR (Shipment Discrepancy Reports), and Stock counts for internal and national accounts dealers.
• Participated in program design walk-through ensuring requirements to be met for data analysis and data mapping from RDBMS
• Assisted in Data analysis and profiling between databases and delivered the presentations for data process flow.
• Gathered requirements in waterfall method for dealer application development on mobile devices.
• Developed business solutions for back-end SAP for Doosan Heavy and using OMS platform for dealer portal for Confidential on ecommerce platform.
• Streamlined back-end processes with data integration points using XML XSD validations.
• Managed documents and version control for different CRs and projects
• Thoroughly studied the requirements for the process re-engineering and Change Requests.
• Initiated and managed BobSwap2 part - an application from the scratch for swapping orders and changing Dealer order management.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the Agile and the waterfall.
• Developed Use Cases and developed a detailed project plan with emphasis on deliverables.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Used SharePoint for documentation and team related repository, while JIRA for ticketing issues and solutions.
• Used Confluence for project issues and back end process integration and documentation.
• Intensively used Hybris products for various day to day dealer portal issues and backend solutions and SAP integration.
• Conducted order management feasibility analysis and facilitated JAD sessions for redesigning of the supply chain management using Hybris products.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Tested thoroughly the new web application for Doosan Heavy business and validated the changes.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, Regression Testing, Unit Testing for the new web application on front end and backend as well, gathered and documented User Manuals and Business Rules.

Environment: Oracle, SQL, SQL Server, Business Objects, Rational Rose and Requisite Pro, MS Visio, MS Project, UML, Balsamiq Mockups, JIRA, Confluence, SharePoint, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Dallas TX

Sr. Business Systems Analyst

Responsibilities:

• Created functional design documents based on the Mortgage LOB and loan servicing LOB approved requirements and supported the Enterprise Interface partners in creating Technical Designs.
• As a Business Analyst, was involved in the analysis of source data and created detailed Data mapping document between the new servicing system (MSP) - A COTS product and the various middleware and front-end applications.
• Extensive use of SDLC in all the projects for Retail Lending department.
• The project involved ETL process of data conversion and it involved use of Teradata.
• Coordinated Requirements gathering sessions with the Line of business (LOB) and made sure the requirements were clear and un-ambiguous.
• Extensively used the AGILE development life cycle methodologies.
• Created AGILE user stories for business stakeholders and internal development teams for project requirement.
• Worked in Microsoft Dynamics CRM (SSRS) in order to generate reports for the customers with due date approaching for their loans.
• The project required to understand business rules for the letters automation in terms of exclusion and inclusion rules.
• Used SQL in order to view different schemas and how current application is using different fields in the current application.
• Understanding different procedures and triggers created using PL/SQL by running a query in TOAD.
• Conducted IT Reviews of the gathered requirements with the Enterprise Interface IT Partners and developed related UML diagrams such as class diagrams, sequence diagrams, workflow diagrams and flow chart.
• With the help of technical team, prepared integration process and planning for project that was being integrated in under single project called UNO.
• Worked extensively on Quality Center all the way from requirements loading, creating/updating test cases and tying them back to requirements, test execution and defect logging/tracking.
• Responsible for documenting changes using standard change management document as per standards of JPMC.
• Actively participated and helped to bridge the gap between technical staff and DRB (Database Review Board).
• Created weekly status report to keep track of all the projects under Default IT team.
• Worked and coordinated process of Enterprise Release as per release planning of project based on quarterly release.

Environment: UML, Use Case Analysis, SDLC, AGILE, SCRUM, XML, MS Word, MS Excel, MS Project, MS Visio, MS SharePoint, MS Dynamics CRM, Toad, SQL (MS SQL Server), Teradata, XML, Windows XP, MS Outlook.

Confidential - Bentonville, AR

Business Systems Analyst

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Worked with ATG commerce architects and developers and have a complete understanding of the ATG suite
• Performed Gap analysis for Sterling OMS and eBay integration points.
• Extensively used Sterling OMS to record SDR for US, Canada and EMEA system.
• Analyzed updates of technical documentation such as users manuals, system documentation, and training materials regarding ATG product catalogues as per the project needs
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for e-commerce applications.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Was involved the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in Prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Agile, ATG Suite, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Springfield, MA

Business Analyst

Responsibilities:

• Conducted requirement gathering sessions with the Information Technology team.
• Attended JAD sessions for Requirement Validation to gather requirements for the new MMIS.
• Developed Use Cases, Activity diagrams and Sequence diagrams from the requirements based on the UML methodologies using MS-Visio.
• Involved in the design and development of User Interfaces (UI) using HTML, JavaScript and JSP.
• Held periodical meetings with the Development team to gather information on the progress and resolve project issues.
• Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation.
• Performed an analysis of requirements so that they are in compliance with
• Requirement Traceability Matrix (RTM) was maintained through Requisite Pro to keep the timelines and milestones in check.
• Helped the testing team in carrying out manual testing and also assisted in writing test cases and a Test Plan.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs that would enhance the usability of the application were logged using Rational Clear Quest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Tested the features and functions based on priority using Rational Quality Manager.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Rational Requisite Pro, Rational Rose, UML, MS-Project, MS Visio, Java, MS Office, Windows XP, Microsoft SharePoint, RQ, RAD

Confidential - Hurst, TX

Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Worked with various vendor groups to gauge the effectiveness of their solution
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
• Created wireframes and storyboards
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Experience as an external e-commerce solutions provider.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.
• Upgraded e-commerce web site engine by managing resources and responsible for installing new software version to increase site uptime by 3%.
• Identified various frequently used modules with in the application as well as the peak user volume for load testing purposes.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.
• Helped in creating end user manuals and procedure manuals.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, MS Visio, RUP, Agile, Rational Rose 2002, ATG, Rational Clear Quest, Rational Clear Case, Rational requisite pro, rational test manager, Rational Robot

Confidential

Junior Business Analyst

Responsibilities:

• Conducted meetings and arranged sessions with Client IT staff, Project Managers, Supervisors and stake holders to gather business needs of the client, Operational information and improvements.
• Worked on the B2B, B2C and web application components.
• Assisted in preparation of financial related business documents.
• Converted Business Required Documents (BRD) in to System Requirement Specification Documents (SRS).
• Created Business, functional and non-functional requirement documents and relative use case documents and generated periodic reports to the client and provided the respective workflow diagrams to the developers.
• Provided assistance in reviewing the documents and analyzed to help improve the procedures.
• Examined the existing business models and flow of data in the business
• Interacted with developers to ensure technical compatibility and user satisfaction.

Environment: SQL Server 2000, Rational Rose, MS Office, MS Access, MS Visio.