SUMMARY

• 6+ years of experience in Business Analysis, Data Analysis and Testing.
• Experienced in understanding Business needs, setting Scope, identifying the Success Metrics, validating and monitoring ROI (Return on Investment).
• Experienced in conducting JAD and JAR sessions to reduce time spent in moving information between stakeholders and team members.
• Experienced in Elicitation techniques like Interviewing, Questionnaires, Brainstorming, Focus Groups, Storyboarding and Wireframes.
• Experienced in analysis with an ability to translate complex Business Processes/requirements to clear and easy specifications and in corporate into the Business Requirement Documents (BRD).
• Skilled at performing Gap Analysis, Risk Analysis and Cost Benefit Analysis.
• Experienced in Quality Assurance in terms of creating Test Plans, Test Scenarios and Test Cases.
• Experienced in creating Requirement Traceability Matrix (RTM) and identifying missing specifications.
• Experienced in conducting User Acceptance Testing (UAT) and validating the Test results, logging and tracking defects in Rational Clear Quest.
• Skilled at being a liaison between the client and technical teams, ensuring that the business requirements are clearly and unambiguously communicated to the IT team.
• Experience in adhering to HIPAA compliance.
• Experienced in creating User Manuals and Training Documentation.
• Business professional who has extensive experience in analyzing current and potential business processes to identify clear opportunities for improvement.
• Not only identify company’s deficiencies to unlock a company’s full potential, but can also provide leadership to fellow team members.
• Exceptional analysis skills with an ability to transform the needs of the business users into functional/technical requirements.
• In depth knowledge in software development life cycle (SDLC), including analysis, design, development, testing and implementation of software applications.
• Worked extensively on B2B applications and B2C applications in transaction processing and E - commerce applications. Excellent experience in CRM Applications, CMS Systems.
• Excellent track record of delivering solutions within the time frames set and carrying great organizational and multitasking skills.
• Extensive experience working with offshore resources and fast-paced large corporate environments.

TECHNICAL SKILLS

Modeling Tools: Rational Suite (Rose, Requisite Pro), MS Visio

Languages and Tools: UML, SQL, PL/SQL, Rational Rose, RequisitePro, MS Project, MS Visio, MS Office Suite, Bloomberg, VBA for Excel

Reporting Tools: ACCESS, SQL, ORACLE, OBIEE Reporting, Crystal Reports and Informatica (ETL tool)

Other Systems: CRM, CMS, Workflow Tools

Databases: Oracle 8i/9i, MS SQL Server, MS Access 2010/13

Software: Word, Excel, Outlook, PowerPoint, Spotfire, Tableau, SAP Lumira, SharePoint and Teradata

Methodologies: Agile methodology, SDLC-Waterfall; Lean Methodologies for process improvement Experience

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Lead Business Analyst

Responsibilities:

• Analyzed and created mock ups for Product and Plan level hierarchy and grouping.
• Worked to ensure that Benefit Headers and Benefits are mapped within the QHPs.
• Worked with business and client teams to facilitate meetings with agendas and minutes.
• Worked on identifying/drafting the user stories and the acceptance criteria.
• Ensure traceability between the requirements and the test cases.
• Created System User stories to assist IT team in development.
• Managed conflicts, issues and changed so as to ensure the project remained in scope and progressively escalated conflicts in the event of a scope creep.
• Set up and drove Scrum Meetings in the absence of Scrum Master.
• Created mock ups for screens and report templates to help visualize requirements.
• Assisted in developing user and technical manuals to help developers and new users understand the application.
• Worked on analyzing what it entices to integrate a new division into the equating application.
• Worked with Business to identify application rules and Life Plan Rules.
• Drafted and managed rules in terms of maintaining the latest versions and upload to the database.
• Co-ordinated and assisted in System & User Acceptance Testing (UAT) on all final business process and system products prior to operational deployment.
• Co-ordinated with analysts and programmers to design and develop automated business systems

Confidential, Boston, MA

Data Analyst

Responsibilities:

• Created and maintained data model/architecture standards, including master data management (MDM)
• Assisted Project Manager in development and documentation of Project Plan for tax and accounting applications
• Maintained project documentation and provided on site trainings to employees for tax and accounting applications
• Analyzed current operations and Implemented requirement gathering & management using Rational Requisite Pro, and business intelligence tools
• Designed and recommended new approaches for Tax and accounting department processes
• Closely worked with SMEs, and Identified, researched, analyzed, and defined key issues of the Business flow
• Investigated the issues by performing data mining on complex data sources to identify the root cause
• Executed SQL query packages for data validation
• Generated and validated ad-hoc reports that was used by global clients
• Worked with a high-powered team of professionals to enhance data analysis techniques
• Increased the efficiency of the existing databases by more than 50% after reducing query execution time and modifying large data sets with no redundancy.
• The results were strongly appreciated by senior management.
• Initiated a Master database project in the corporate tax team, after identifying data quality issues and worked collaboratively across various groups to resolve
• Provided documentation training to corporate tax team members along with user trainings for MS Access, MS Visio and MS project.

Confidential, Franklin Lakes, NJ

Business Analyst

Responsibilities:

• Worked with Business/ Operations to gather ‘as is’ knowledge and identify the pain point of the current systems.
• Conducted sessions with Operations and Development teams to identify the possible future solutions.
• Worked on various features like role specific access privileges, routing of work systemically.
• Gathered and built flexible and adaptable rules that could be managed dynamically.
• Worked on the logic of identifying the right work request and processing the request with minimal manual intervention.
• Created logic for categorizing of work into specific buckets and routing the work to the most appropriate resource. Worked on user and skill management dashboards.
• Developed complete rules driven ‘Get Next’ Feature.
• Developed wireframes (paper and Java based) for the To-Be system and created various reports that could help Business track the workload and monitor the health of the process.
• Worked using whiteboards, presentations, data crunching spreadsheets and demos.
• Gathered AS-IS data loading diagrams, job timings and Business description and need of data being loaded in the various systems from a data recovery perspective.
• Validated all documentation with Product Owners, and solution architects of various systems.
• Validated all Business priority and severity information related to the data feeds from the various Business Users and front-end consumers’ perspective.
• Created documentation to show the severity and priority of each system and all the data feeds within each system
• Worked across departments, technical and business to validate approach and get consensus and sign-off.
• Created a process flow and tier systems for all systems and sub-systems.
• Presented the approach to the Support Organization for feedback and signoff.
• Multiple projects were created to automate certain alerts to allow for certain systems to auto-start.
• Participated in training sessions for the support organization for the disaster recovery scenarios.

Confidential

Business Analyst

Responsibilities:

• Worked with various business units to understand the business needs and develop a strategy and implementation plan to meet their requirements.
• Design custom site collection templates following established design principles and processes.
• Implement templates with the use of complex SharePoint OOTB (out of the box) features.
• Create extensive SharePoint documentation for end users, business owners and site collection administrators.
• Conduct SharePoint training sessions for site collection administrators, site owners and high-end power users.
• Develop various how-tos on using complex features of SharePoint as needed.
• Help business units understand various site design considerations and best practices.
• Developing and implementing SharePoint Plan for organization wide collaborative document sharing.
• Worked with SharePoint Administrator for user setup, security permission, site configuration
• Trained all staff on tool features and business agreed upon usage.
• Produced User Stories from the working sessions and got approval from the business.
• Created acceptance criteria by presenting demos of options to the business, and getting consensus from a large business audience.
• Conducted weekly demos as the sprints progressed, to catch defects in development.
• Conducted testing in QA along with the tester to move the user stories along
• Created burn down charts to document progress of the sprints and confirm that the project is on schedule.
• Planned hardening sprint once all sprints were complete to perform regression testing of the application.
• Conducted UAT sessions with the business audience for sign-off before deployment.

Confidential

Application developer

Responsibilities:

• Complete development of One3 as a part of majorly used Remedy Application (BMC product)
• Acted as a Global maintenance Release Coordinator to tailor the needs of clients through customization and code promotion activities
• Complete understanding of the IT architecture and environmental stages (ISO, UAT, Prod, DR) along with code migration.
• Performed manual and automated testing to validate the developed application
• Analyzed the corporate needs for implementing cloud services and its architecture using Software as a Service, Platform as a Service and Infrastructure as a Service
• Part of a member for evolution and Integration of “Inquira”, first web based application introduced for client services in 2010