SUMMARY:

• I am a highly personable and agreeable individual who is simultaneously (and perhaps enigmatically) calm and energetic at the same time. I believe strongly in bringing a positive attitude to work every day, and to strike a balance between humility and confidence. Most importantly, I have made a point to act as a collaborative team member with a servant leadership mindset.
• I am results - oriented with over twenty years ofexperience in IT. My well-rounded experience in variousadditional roles such as technical trainer, scrum master, business analyst, product owner, projectmanager, and program manager across numerous industries enables me to provide superb communication and persuasion skills.
• I love what I do. I became a passionate evangelist when I was introduced to Agile, after many years working in the Waterfall SDLC. My greatest professional pleasure is to guide teams and companies through the transformation process from “Doing” to “Being” Agile, and celebrating their successes with them. My objective is to continue gaining experience and taking on new and interesting challenges.
• 20+ Years IT, 18 of which in software development.
• 8+ Years as Business Analyst and Product Owner.
• 4 years’ Project and Program Management.
• Story Writing Workshops Agile
• 5 years’ experience as Agile Coach.
• 8 years’ experience various Agile and Scaled Agile practices.
• Successfully worked with coaching teams to roll out Scaled Agile in Health Insurance Company.
• Successfully coached struggling teams to greater performance measured by increased planning fidelity, decreased carry-over, more accurate release estimates, faster development, increased quality, and reduced production issues.
• Developed and delivered materials to dozens of Scrum Masters and BA/Product Owners in intensive 16-week course for placement in Confidential . (100% Passed SAFe Scaled Agile, 100% placed in Confidential )
• Increased team-cohesion and performance and restoring confidence in the teams.
• Resolved communication issues with non-collocated teams.
• Coached Product Owners to better understand their role, improve Backlog maturity, and to evangelize about team successes to executive leadership, reversing years of poor performance.
• Coached executive leadership about agile concepts and contextual best-practices and helped resolve numerous challenges regarding predictability, transparency, estimation accuracy, and deployments.
• Repeated history of turning around turning teams into highly successful teams.
• Successfully led teams under great pressure during technology upgrades, and to meet government mandates (Affordable Care Act).
• Developed excellent Business Analysis Skills such as Interviewing, Facilitation, Elicitation, and Tracking.
• Closely coordinated efforts with Sales Teams to support domestic and international projects and clients in multiple languages (English, Spanish, and Portuguese).
• Collaborated with Sales Team and personally presented new products to clients in several languages.

PROFESSIONAL EXPERIENCE:

Confidential

Agile Consultant/Coach

Responsibilities:

• Agile Team and Enterprise Coach for Group Protection(GP) IT
• Provided Scrum Master and Team Assessments for self-guided learning and improvement
• Developed and delivered Agile materials and courses for scrum masters and teams
• Developed Kanban for GP teams
• Delivered ongoing Continuing Agile for wider audience
• Assessed GP agility, reported to leadership and provided suggested roadmap to improvements
• Worked with GP resource management and PMO leaders to map out persistent teams model
• Collaborated with LFG Enterprise Coaching Organization to reassess agile transformation model and implement suggested changes
• Instructed the organization in large project estimation and forecasting via agile methods
• Provided in Scaled Agile concepts and applications

Confidential

Agile Consultant/Coach and Step IT Up America Consultant Trainer and Mentor

Responsibilities:

• Instructor for 24 Scrum Masters and 24 BA/Product Owners.
• Created and delivered curriculum for SIUA Scrum Masters and Business Analysts, 24 new BAs and 24 new Scrum Masters.
• Delivered course materials and workshops on agile mindset, scrum and Kanban frameworks, software delivery life-cycle, and prepared students for Confidential employment.
• Mentored 48 students on Agile and Lean principles, values, and practices.
• Successfully provided Scaled Agile and prepared the students to plan to assist Confidential domains transition to the SAFe model.
• Identified areas of improvement within Product, PMO and Development approaches to Release Planning, cross team coordination, and deployment strategy.
• Coached Product Owners on product concepts, improved backlogs, Epics/Features and user stories.
• Coached Scrum Masters, Dev Leads and Managers on their roles and areas of improvement.
• Coached multiple development teams within Confidential Space Management Domain, including Scrum Masters, Product Owners, Proxy Product Owners (BA), Domain Leaders and Managers.
• Coached Release Train Engineer on improving Program Increment (PI) release planning, and helped implement the improvements.
• Organized and facilitated Value Stream Mapping and Kaizen session.
• Facilitated Retrospectives and Continuous Improvement sessions.
• Presented bi-weekly reports to domain leadership demonstrating progress and improvements.

Confidential

Agile/Scrum Coach

Responsibilities:

• Tasked with coaching multiple struggling teams during complex digital transformation and simultaneous Agile transformation from PHP to Java-based technologies.
• Created materials and delivered workshops on Agile concepts and practices including improved release planning, agile metrics and insights, and continuous improvement.
• Used Kniberg Scrum Checklist to identify gaps in agile practices, then mentored the individuals on Team Formation, re-established open and transparent communication, trust and commitment.
• Restored order on the teams mentoring them on contextual agile best-practices and accountability.
• Coordinated application development across five teams in USA and abroad.
• Team productivity increased significantly and restored the confidence of upper management.
• Coached the PMO and executives on Scaled Agile Framework and guided them to formulate a plan for a transition to the SAFe model.
• Identified areas of improvement within Product, PMO and Development approaches to Release Planning, cross team coordination, and deployment strategy.
• Coached Product Owners, Scrum Masters and Dev Managers on their roles and areas of improvement.
• Analyzed current Dev-Ops practices and made recommendations that decreased release complexity and increased quality and efficiency.

Confidential

Consultant Agile Coach

Responsibilities:

• Brief client engagement to perform PMO Agile Transformation Assessment.
• Utilized a modified Page-Jones maturity model to assess the transformation maturity and guide the PMO in next steps.
• Led team of Agile Coaches to gather metrics on the client's agile maturity.
• Mentored Domain Lead (Vice President)
• Identified gaps in understanding and implementation.
• Created recommended course of action for improvements.
• Coached Senior Vice President on Agile concepts and helped create an agile maturity assessment.
• Guided the domain to numerous improvements.

Confidential

Consultant Senior Scrum Master/Team Coach

Responsibilities:

• Guided three teams during a large scale conversion from legacy COBOL systems to a modern batch JAVA architecture.
• Focused initially on Team Formation, re-establishing open and transparent communication, trust and continuous improvement.
• Coached several teams about Agile best practices, and guided conversations and decisions in order to improve performance, predictability, delivery, and quality.
• Guided product owners and clients to analyze their systems and functionality, create a backlog of features for conversion, break down into user stories, plan releases and then coordinate releases across multiple teams, tracking dependencies, impediments, defects, etc.
• Coordinated across the enterprise with other scrum teams via Scrum of Scrum during system upgrades from mainframe to more modern infrastructure.
• Coached multiple JAVA development teams against hard dates to meet the tight development deadlines related to Affordable Care Act upgrades.
• Served as proponent of the PMO SAFe methodology, explaining, coaching and encouraging teams to adhere to best-practices in order to synchronize Release Trains and Program Increment deployments.

Confidential

Senior Scrum Master, Scrum Master/Team Coach, Program Manager

Responsibilities:

• Successfully determined gaps in team and department performance, developed an improvement plan, and improved performance.
• Worked with leadership to determine logical and supportable improvement metrics by which to measure improvement.
• Successfully implemented SCRUM framework for the Technical Consulting (TC) group developing software in a Software As A Solution (SAAS) system.
• Led PMO effort to develop an Agile Project Estimation methodology.
• Ran SCRUM rituals for the Technical Consulting team, including backlog grooming, iteration planning, retrospectives, daily stand-ups Daily, weekly, monthly reporting, burn-down/burn-up charts, and cumulative flow diagrams to measure progress and keep team on track.
• Managed other projects as-needed, and served as interlocutor for Sri Lanka development teams with local release teams.
• Successfully managed dozens of releases through complex SAAS release processes.

Confidential

Short-term Contract: Project Manager

Responsibilities:

• Program manager in charge of the Confidential 3 & Global Crossings Infrastructure.
• Responsible for coordinating the kickoff and planning of 16 integrations projects.
• Coordinated and facilitated program meetings to determine the structure, organization, and sequencing of large transformation effort.
• Identified major milestones, work packages, and timelines, as well as a risk matrix and mitigation plans.

Confidential

Short-Term Contract: Project Manager

Responsibilities:

• Served in multiple simultaneous roles for the Vail Epic Photo program for a high-visibility, high-criticality project with an extremely short delivery time.
• Performed Project Management roles to plan the development of new functionality, create timelines, identify milestones and work packages, coordinate with agile software delivery teams, identify and handle risks and keep the project on track for go-live in 90-day cycle.
• Responsible for requirements analysis, project management, equipment procurement, assembling and testing photographic kits and software functionality.
• Software requirement elaboration, communication and collaboration with Development Teams
• End-to-End testing, Deployment

Confidential

Senior Agile BA, Scrum Master, Project Manager

Responsibilities:

• Project Manager, Requirements Analyst and Scrum Master on multiple executive projects and programs to integrate new properties into Confidential .
• Served in SCRUM roles such as Scrum Master, Agile Requirements Analyst Coordinating the efforts of teams in various locations within the USA and Australia.
• Interviewing stakeholders for business, functional and systems requirements.
• Converted small- to medium-sized waterfall projects to scrum and delivered on-time.
• Excelled at Project Management techniques and received praise for ensuring that the project remained focused and was delivered on-time, and met all stakeholder requirements.

Confidential

Financial Industry Contractor, Senior BA

Responsibilities:

• Served as senior- Confidential Business Analyst on a team with junior analysts.
• Redefined requirements gathering and management processes to move within a Waterfall model toward a more agile approach and to more closely integrate Stakeholders into the process.
• Identified gaps and failures in the BA process and proposed changes that resulted in the creation of a new department for Requirements Analysis (RA) Specialists.
• Elaborated a new Requirements Analyst role, rolled out the new position, and hired RAs and trained them to support the BAs.

Confidential

Senior Agile BA

Responsibilities:

• Applied RUP methodology to analyze and document requirements for the Disney Photo Imaging team.
• Project managed each agile development project and successfully achieved objectives on time.

Confidential

IT Business Analyst

Responsibilities:

• Gathered and documented Business and System Requirements using Rational Unified Method (RUP).
• Managed Requirements Traceability via Requisite Pro.
• Requested by Sales to develop presentations for Product Offerings and present them to customers.
• Presented new products to International executive and technical Confidential customers.
• Accomplished corporate goal of analyzing and developing a new clearing product for Brazil, under-budget and against great difficulties.

Confidential

Corporate IT Trainer

Responsibilities:

• Performed needs analysis, developed curricula and supporting materials for the development of new Confidential businesses in the region.
• Subjects included business processes, product features, and supporting financial and CRM applications.
• Provided CSR and Executive- Confidential product in Spanish, English and Portuguese throughout Latin America.
• Consistently increased CSR efficiency through process and trouble-shooting .
• Reduced trouble-ticket escalations by providing Problem Solving .
• Supported Engineering and Software Development teams in setting up product and billing application testing.
• Member of Business Process Improvement project team that successfully increased sales in the region Team Lead for Conditional Access Reconciliation project that diminished exposure to signal piracy by decreasing the number of "orphaned" active IRDs by over one-half million.
• Led Business Applications efforts for the deployment of Confidential Puerto Rico launch.