SUMMARY

• A resourceful and dynamic Business Analyst with 6+ yearsexperience as aBusiness AnalystinInformation Technology(IT) industry in Testing, Design, Development and Implementation of Software applications.
• Excellent experience in creating BusinessRequirements Documents(BRDs), Project Plans,Functional Requirement Specifications(FRS),Use Cases,User Stories, Activity Diagram, Sequence Diagram, Requirement Traceability Matrix andTest Plans.
• Proficient in complete,RUP,WATERFALL and AGILE Client/server architecture providing a well - balanced understanding ofbusinessrelationships,businessrequirements and worked for technical solutions to help the team Confidential all levels until final product release.
• Able to prioritize work to achieve deadlines,be adaptable and proactive to resolving problems.
• Experience with Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), involved in inception, elaboration, construction & transition phases using rational tools like RequisitePro, Clear Case, Clear Quest.
• Understand, analyze and design business process and workflows and Update Triages and create PRJs in Clear Quest and RequisitePro.
• Efficient in conducting workshops andJoint Application Development(JAD)sessions, Project meetings, user walkthrough and Peer Reviews etc.
• Excellent Skills to support strategic planning, goal setting, enhance decision making, and improve customer service.
• Experience in assisting Project Manager with the following activities - RFP, Planning and Budgeting.
• Business and Functional knowledge in Telecom Domain and Insurance Domain (Life/Annuity).
• Experienced in writingSQLqueries / joins on Mainframe DB2 platforms like QMF and DB2I.
• Experienced in creating test plans, test cases, test results analysis with the testing team and reporting defect management and test status matrices.
• Expertise in creatingTestPlans,TestScenarios andTestcases, Structured SystemTesting, WebTesting, Client-Server application testing, software documentation from business, technical specs and functional requirement.
• Experienced in Systems Testing, Integration Testing, and Software Quality Standards, Training, Documentation and implementation in abusinessenvironment.
• Experienced Facilitator and Meetings Coordinator with excellent inter-personal and conflict resolving skills.
• Excellent Understanding and Knowledge of Insurance Domain such as Annuity in tracking a Policy from Inception and Process and manage various transactions on it until the maturity.
• Worked with SME’s to ensure that the new products developed was in compliance with standards and system requirements.
• Conducted meetings and sessions with the management, vendors, users and other stakeholders for open and pending issues and address them before and after transitioning an application.
• Created analytical reports using Pivot tables and Charts with the gathered data to prioritize and suggest application’s transition strategy, project’s status and track key decisions.
• Excellent Knowledge in Telecom Billing Domain managing various calls rating and billing issues. Adding /Removing Services from the Users Plan, discounting according to the optional calling plans, sending error reports for the erroneous data.
• Proficient in Technical knowledge in the Mainframe environment in using Cobol, JCL, DB2, VSAM, SQL and various mainframe version control tools .
• Successfully worked on iterative offshore/onshore IT Business Development model.
• Able to effectively converse, relate and liaise with multifunctional teams, including business owner, stakeholders, mangers, architects, developers and testers Confidential all levels.
• Strong communication, written and presentation skills.
• Expert in Root Cause Analysis, task prioritization, maintaining healthy customer and supplier relationships.

TECHNICAL SKILLS

Rational Tools: Requisite-Pro, Clear-Case, Clear-Quest and Test-Manager.

Data-Modelling/PM Tools: MS Visio, MS Word, MS Project, MS Excel 2003, 2007, 2010.

Databases: Mainframe DB2, VSAM, MS SQL Server 2010.

ETL Tools: Informatica.

Domain Specific Tools: VANTAGE ONE

Operating Systems: ZOS.

Tools: /Utilities: file-aid, change man, endeavour, file manager.

Programming languages: Cobol, JCL, SQL

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Conducted JAD sessions in gathering and synthesizing business and requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
• Worked on creating the Triage for various Defect Tickets/New Business Requirements in Clear Quest and conducted User walkthroughs and developer walkthrough to explain the business requirement and impact of the Defect/New Business Requirement.
• Worked closely with the Mainframe Developer to come up with a solution and implement the same. Documented the resolution in Clear Quest and Created Test Plans in RTM to test and verify the Solutions.
• Conducted Peer Reviews and Test plan/Solutions Walkthroughs having Actuaries, Technical team leads and Business leads to finalize the approach.
• Involved in entire SDLC process including analysis, design test plan, development and created Triage, BRDs, Test Plan etc in the process.
• Used SQL scripts to fetch the data from back end Mainframe DB2 tables for the implementation of the Test cases and running the Test Cycles to ensure that the finalized approach is working out correctly.
• Worked with SME’s to ensure that the new products developed was in compliance with standards and system requirements.
• Conducted meetings and sessions with the management, vendors, users and other stakeholders for open and pending issues and address them before and after transitioning an application.
• Created analytical reports using Pivot tables and Charts with the gathered data to prioritize and suggest application’s transition strategy, project’s status and track key decisions.
• Managed and guided Users in various transactions on policy from Inception i.e. Policy Add (EA) to Payment (MA, NA) until death or Maturity(PA).Also managed Payouts after the Policy Maturity.
• Supported Unit Testing and System Integration Testing (SIT).
• Facilitate project meetings to resolve risks, issues, or requests for scope change.
• Creating and maintaining BI repository and catalogue for dashboards.
• Performed business process modelling using Visio and Administer project tasks, generate business reports and documenting the same for Audit purposes.
• Worked extensively with DB2 tables and wrote SQL queries for data extraction.
• Identify and allocate resources (Transition SMEs, Application SME’s and BAU SME) from various teams across different Lines of Business and co-ordinate the workflow between them.

Environment: Asset management, Agile/Scrum, SQL, RMS, MS Access, Data Warehousing (DW), Data Cleansing, MS Excel, User acceptance testing (UAT), SharePoint, Rational Clear quest, Use cases, UML, MS Office, Requisite Pro and Mainframe Technical environment(QMF, ISPF, TSO,DB2 tables, Change Man, Endeavour, File Aid, File Manager)

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Gathered business and system requirements by conducting user interviews and analyzing those requirements using Rational Rose Requisite Pro.
• Interacted with users for verifying user requirements, managing change control process and updating existing documentation.
• Assessed the flaws in the existing as-is system and made clear recommendations of Business process improvements and incorporated the same in the to-be system design.
• Was responsible for creating and reviewing business requirements document, functional specifications document, project schedules, documentation and test plans.
• Conducted GAP analysis to derive requirements for existing systems enhancements.
• Acting as a liaison between the SME and technical team, including the testing team, for bringing them on the same page as regards requirements.
• Analyzed, defined, documented and communicated business requirements and solutions to meet business partner’s needs for a new web based inventory management software.
• Prepared High Level design documents and requirement Documents for the Developers to implement the proposed Changes in the existing System or to in corporate new Changes.
• Worked on Packaging of Live Defects, PMT and Rapid Deployments and then tracking the defects of the developed piece in the Defect tracker.
• Coordinated/Participated in the testing of the business requirements.
• Coordinated/Participated in the validation of the data within.
• Responsible for planning, staffing and mentoring of new Business Analyst.
• Conducted weekly team meetings and prepared weekly Status Reports.
• Coordinated communications to and from the Sponsorship Team as they related to the Business Analyst BA Team.
• Responsible for coordinating, tracking and updating project issues, risks and change controls that impacted the BA Team.
• Worked on EDI transactions transforming the data amongst applications
• Prepared and implemented test cases for Functional Testing as well as for User Acceptance testing.
• Conducted Functional testing after each module and tracked defects till closure.
• Conducted Integration Testing and Regression Testing with developers in development and QA, also conducted user acceptance testing with UAT team. Safety reporting on system-based projects, acted as a liaison, writing documentation and increased project coordination.
• Defect Tracking with HP Quality Centre, Configuration Management with Clear Case.
• Came with release plans, back-out plans, got signoff from UAT team/business users before scheduling different production releases.

Environment: Mainframe, UML, RUP, MS Excel, Word, Power Point and MS Project, Clear Quest Client, REQPRO.