Information Technology Manager

A seasoned 22 year IT professional with domestic and international experience in hardware, software, networks, operating systems, security, data centers, operations management, and strategic planning. Multi-industry experience includes customer and professional services and automotive manufacturing. Proven ability to lead multi-functional teams in a multi-site environment. Ability to interpret and communicate complex technology concepts to senior business management. Seeking an Information Technology Manager position with an organization that values strategic planning and visionary leadership.

KNOWLEDGE PROFESSIONAL PROFILE

• Analyze Business Practices
• Business Continuity Planning
• Business Development
• Cost Control Budgeting
• Call Center Processes
• Call Center monitoring of Calls
• Cultivate Business Relationships
• Decision Making/Problem Solving
• Employee Training Development
• IT Development Support
• Lead Remotely/Territory Management
• Mentoring Motivating
• Monitoring Call Levels, Reporting
• P L Responsibility
• Process Improvement
• Strategic Planning Execution

LEADERSHIP

• Committed to Organization Clients
• Driven to Succeed and Exceed Goals
• Human Resources
• Innovative Creative
• Motivated by Challenge
• Persuasive Effective Speaker
• Quick to Foster Confidence/Gain Trust
• Trusted with Unquestionable Integrity

TECHNICAL EXPERTISE

• Active Directory
• Call Center / Helpdesk
• Disaster Recovery Planning
• Exchange 2000, 2003, 2008
• Microsoft Server Administration
• Network/Server Administration
• System Administration
• UNIX, HPUX Solaris
• Window NT, XP, PPT 2000, 2003, Vista

Professional History

Confidential

LAN Administrator

• Responsible for all system administration functions and Microsoft servers support for this automotive supplier.
• Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Manage end-user services, including help desk and technical support services.
• Develop and maintain server and desktop support procedures, and prepare end-user documentation.
• Manage the maintenance and assurance of availability of Servers, client workstations, network infrastructure, phone system, laptops, printers and multimedia equipment.
• Manage steady workload of routine tasks such as: general help desk requests, reviewing of logs, user assistance, initial training.
• Ensure the stable operation and efficient performance of company networks.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Responsible for the managing the network back-up procedures and disaster recovery plan.

Key Accomplishments

• Created a stable business continuity and disaster recovery plan.
• Virtualized several servers using VMware ESXi

Confidential

Owner / Consultant

• Cultivate valuable business relationships with various small business clients assess current business models and implement action plans to support needs through the integration of new and updated technologies and processes that provide measurable outcomes.
• Negotiate long-term support and maintenance contracts set terms and deliverables and gained reputation for providing outstanding customer service.
• Provided complete Managed IT solution for clients.
• Manage financial aspects of client's IT Department, including purchasing, budgeting, and budget reviews.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives related to area of responsibility.
• Develop and implement relevant IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Manage end-user services, including help desk and technical support services.
• Work with client's stakeholders to define business and systems requirements for new technology implementations.
• Practice asset management for IT hardware, software, and equipment.

Key Accomplishments

• Managed complete technology integration for start-up mortgage brokerage business set up all IT office functions including server administration, networking, email, firewall and routers. Provided comprehensive software training to 7 staff members and remote support as needed.
• Secured lucrative business partnerships with multiple vendors to ensure that customers received access to the newest technologies at the best prices.

Confidential

System Administrator / Business Analyst

• Led system administration functions and Microsoft and HP-UX Unix servers support for this steel coating manufacturer.
• Provided hands-on technical support for Ohio and Michigan facilities including remote support, processes improvement as it related to IT and ensured that all IT initiatives supported organizational goals.
• Maintained Active Directory and Exchange Server environment.
• Evaluate new products, services and technologies, offering suggestions for changes to existing products or services to better aid the end user.
• Monitor changes in technology and ensure that staff training is sufficient to address these changes.

Key Accomplishments

• Constantly assessed business processes to integrate suggestions for improvement, resulting in less downtime and successful business continuity solutions consulted with internal teams to define expected outcomes, researched vendors/products and provided real-world solutions that directly impacted production times and allowed cost reductions.
• Led and Enterprise Asset Management solution from project conception to completion using PMP methodology.

Confidential

Information Technology Manager

• Directed all aspects of the computer department, including budget administration and equipment procurement.
• Configured, implemented, and provided daily support of Microsoft Small Business Server 2000. Supported Microsoft Windows 2000, Exchange 2000, and DNS servers as well as domain controllers. Installed software patches on all servers. Documented all servers and procedures.
• Prepared a disaster recovery plan.
• Manage the operational and fiscal activities of the department to include: staffing levels, budgets, and financial goals.
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
• Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
• Direct staff in the development, analysis, and preparation of reports.
• Coach and provide career development advice to staff.
• Responsible to meet department productivity and quality goals.

Key Accomplishments

Took a network that was unstable and turned it into a robust stable environment.

Confidential

Helpdesk Manager / Exchange System Administrator On contract to Covisint LLC

• Provided configuration, implementation, and daily support of clustered Microsoft Exchange 2000 servers that utilized front-end/back-end topology. Severs were clustered and utilized fiber attached SAN. Responsible for back using Veritas Backup Exec.
• Supported a Microsoft Windows 2000 Advanced Server network and Active Directory.
• Supervised personnel providing office automation support. 4 direct reports
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
• Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
• Direct staff in the development, analysis, and preparation of reports.
• Conduct interviews, hire new staff, and provide employee orientation.
• Coach and provide career development advice to staff.
• Establish employee goals and conduct employee performance reviews.
• Schedule and conduct department meetings.
• Responsible to meet department productivity and quality goals.
• Communicate with Supervisors, Managers, and Vice Presidents on Department operations.

Confidential

Helpdesk Manager / Exchange Server Administrator On contract to Covisint LLC

• Provided configuration, implementation, and daily support of clustered Microsoft Exchange 2000 servers that utilized front-end/back-end topology. Severs were clustered and utilized fiber attached SAN. Responsible for back using Veritas Backup Exec.
• Supported a Microsoft Windows 2000 Advanced Server network and Active Directory.
• Supervised personnel providing office automation support. 4 direct reports
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
• Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
• Coordinate and implement solutions from process analysis and general department projects.
• Direct staff in the development, analysis, and preparation of reports.
• Conduct interviews, hire new staff, and provide employee orientation.
• Coach and provide career development advice to staff.
• Establish employee goals and conduct employee performance reviews.
• Schedule and conduct department meetings.
• Responsible to meet department productivity and quality goals.
• Communicate with Supervisors, Managers, and Vice Presidents on Department operations.
• Systems Administrator On contract to Ford Motor Company
• Administered the building file print Windows NT 4.0 and DNS Sun E25 servers.
• Configured and supported 150 computers and users.
• Maintained a process leadership intranet web server, a Hewlett-Packard 9000 on HP-UX 10.01.

Confidential

Systems Administrator Web Administrator Office Automation

• Assisted Ford Motor Company's training and development center in developing a course in HTML for use on the company's intranet.
• Trained several company divisions in creating HTML documents.
• Performed Novell 4.11 administration, Microsoft Windows 95 upgrades, system staging, and computer systems deployment.
• Supported 200 Microsoft Office users.

Confidential

Senior Support Technician

• Diagnosed and resolved customer computer troubles over the phone.
• Served as a team resource.
• Analyzed technician conversations with customers to ensure technical accuracy and quality.

Confidential

Easy Design Systems

Computer Technician

• Delivered and installed customer CAD equipment.
• Provided customers with support as well as training in FastCAD, AutoCAD, Flexisign, and Casemate software.
• Built and configured computers for clients.
• Performed sales of sign-making equipment.
• Repaired plotters and computers.