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Business Analyst Resume

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Alpharetta, GA

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PROFESSIONAL SUMMARY

  • Two years of recent manual testing experience for multiple applications, including 80% web application testing and 20% infrastructure or rich client platform (RCP) application testing
  • IT Professional with progressive experience Business Analyst role and currently in a Quality Assurance Engineering role.
  • Experienced in defining testing methodologies, designing test plans and creating test cases based on requirements and knowledge of Software Development Life Cycle
  • Hands on experience with SQL Databases for testing and validating data
  • Strong communication skills with the ability to interact with internal and external customers both client based and offshore.
  • Provided Quality Assurance for enhancements and deployments
  • Desire to advance skills in a more dynamic technical environment

TECHNOLOGY SUMMARY

Testing Tools: Quality Center Test Lab
Defect Tracking Tool: Quality Center, Service Desk, Lotus Notes
Database: MyEclipse
Application Packages: Web Applications, Rich Client Platform Applications, CITRIX, Microsoft Office Suites

KEY SKILLS

  • Microsoft Office Suites
  • Outlook, Lync
  • Lotus Notes, Sametime
  • HP Quality Center
  • Test Cases, Plans & Scripts
  • Defect & Bug Discovery
  • Technical Specification Analysis
  • System & Unit Testing
  • Acceptance Testing
  • Regression Testing
  • Tracking, Logging & Reporting
  • UI and Capability Testing
  • Negative Testing
  • SQA Testing & Methodologies
  • Issue Identification & Documentation
PROFESSIONAL EXPERIENCE

Confidential, Software Testing Analyst I / Business Analyst - Atlanta, GA July 2010 - August 2012

  • Responsible for testing of all company applications, including updates, maintenance releases, bug fixes, new functionality and regression testing of both web and rich client platform software applications
  • Develop map test scripts to functional requirements for manual testing for user interface, functionality, system and "ad hoc testing", assuring product design and performance conform to product requirements
  • Maintain user documentation, instruction manuals and test environment requirements document library of testing scripts for maintenance,
  • Analyze business and system requirements, manage development of specifications to create and execute detailed test plans, and verify bug fixes.
  • Coordinated with offshore resources as liaison to clarify requirements and defects between the project manager and offshore team.
  • Report status to management on testing activities
  • Maintain proficiency in Quality Center, Service Desk, Lotus Notes, and other testing solutions
  • Provide support for end-to-end program testing in a development environment.
  • Worked extremely hard and effectively to bring the level of system and regression testing to a much higher standard for the ICRS tools, ensure the stability of the applications by the drastic reduction of defects.
  • Participated in the development of a customer facing web application from the discovery, implementation, system testing, user acceptance testing, regression testing, and production phases.
  • Help with implementation of three new clients integrated with the web application and tested its workflow.
  • Approval and sign off for the system and regression testing phase of web applications and RCP apps.

Confidential, Front End Customer Service - Alpharetta, GA October 2009 - July 2010

Confidential, Bookkeeper - Atlanta, GA January 2009 - July 2009

  • Bookkeeping and general ledger entries into QuickBooks Pro software.
  • Prepared financial statements after reconciled month-end closing.

Confidential, Front End Customer Service - Alpharetta, GA October 2008 - March 2009

Confidential, Product Consultant - Norcross, GA January 2008 - April 2008

  • Responsible for consulting and technical support for IPS-Sendero\'s budgeting product CUPLAN. This proprietary software is used for the budget and planning of Credit Unions.

Confidential, Intern - Columbia, MD May 2006 - August 2006

  • Trained on prospecting clients, sales presentation skills, educated on interest rates and FICO scores.
  • Researched sales and market data of the Baltimore-DC region for brokers.

Confidential, Claims Auditor - Suwanee, GA May 2005 - August 2005

  • Audited claim forms and cataloged 950,000 insurance claims.
EDUCATION

Bachelor of Business Administration in Finance
Dean's List Finance GPA 3.5 / 4.0

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