SUMMARY:

• Accomplished information technology manager offering 15 years of demonstrated career success developing and executing operational strategies to promote organizational growth and optimal utilization of emerging technologies.
• Extensive experience in both IT management and technical hands - on skills. Results-oriented professional recognized for taking on major initiatives, adapting to rapidly changing environments and resolving mission critical issues to ensure bottom line success.

TECHNICAL SKILLS:

Technology and Tools: LAN and WAN Technologies, voice and video over IP, HPUX, TCP/IP, IPX/SPX, FTP, DNS, WINS, DHCP, Ethernet, Cisco Routers, Network Management Tools, (OpenView), HP procurve switches, T1, checkpoint, Fiber ISDN, Cabling, NetBEUI, VPN s, Telnet, Gigabyte SonicWALL, Cisco switches servers, Dell servers/ PC s, Web Servers, Disk Arrays (RAID), CD-ROM, Tape Backups and other Peripherals, Laptops Cisco Wireless Lans, Mac, ShoreTel, Chrome, AS400, Avaya, Blackberry, Seagate Backup Exec, MS Windows7, 10, MS servers 2008R2,2012,2013,2016, MS Office 2010,2013, 2016, MS Exchange 5.5,2003,2010,2013, 2016, Citrix, PC Anywhere, Lotus Notes, MAC OS, Win install, MS Outlook, Oracle9I, AppleTalk, Norton Utilities, Reflections, Lap Link, MS SQL server 2014, Unix,Platinum Databases, Microsoft Hyper-V Virtualization, Microsoft Internet Explorer, Rackspace, SolarWinds, SMS, Sun Solaris, Imanage, LogMeIn Central, OpenDocs, Altiris, Symantec, SharePoint 2007,2010,Sage100,200, McAfee, Anti-virus, VOIP, MS Project, Crystal Reports, Tabs, Visual Basic, VMware ESX / vSphere, NetSuite,Active Directory, MS Publisher, Unix, Remedy, SQL8, Summation, Ipro, Concordance, SQL,Oracle, Jira, LastPass, Box, Sonian, AppRiver, Encompass, Proofpoint, O365, Azure, SQL AMB, AWS, Panda, Edge wave, Cybersecurity tools NUIX,Concur,ADP,Azure

PROFESSIONAL EXPERIENCE:

Confidential - Mount Laurel NJ

IT Manager and infrastructure

Responsibilities:

• Provided technical oversight to all business units during design, build, test and deployment phases of projects to ensure best system performance and deliverability in line with meeting financial objectives & goals. Performed network installation, configuration, administration and design of Windows domains in an enterprise network environment involving multiple switches and firewalls over the company infrastructure. Implementation and configuration of Microsoft servers and VPN solutions to protect networks, and provide secure remote access to corporate infrastructure.
• Handle IT Operations budget and vendor management, to ensure cost effectiveness. Maintained Active Directory Infrastructure (DNS, DHCP, RDP, & GPO's). Implemented and experienced in supporting the company VOIP phone systems on premise and cloud based platforms. Implemented security monitoring using SolarWinds for threats of suspicious activity across the organization along with other cyber security tools for ediscovery nuix. Identified $1.1M in savings through contract audits and various other techniques to reduce spending for the organization.
• Created detailed technical documentation related to operating systems, applications and servers Implemented all major systems and processes to enable the opening of over 50 Branch locations within budget and on schedule. Develop Strategies for new business technologies, proper evaluations of business needs and ultimate deployment. implemented Box for file security and reducing productivity throughout the company. Successfully transitioned from on premise exchange to cloud office 365 across entire organization resulting in savings of manpower and increase in productivity
• Responsible for an internal networking plan, map of network drops, Wi-Fi access points, door access system, and video surveillance. Experience in integrating application to the cloud with Azure Designed multi-site and hybrid network and configured Site to Site & Point to Site VPN between on-premises and Azure Network.
• Implemented on going Cyber security framework, penetration testing for compliance and audits including to end users. Responsible for implementing, configuration, VMware for sales in various offices. Responsible for assets and inventory management of licenses, software, hardware, and other infrastructure components. Implementing process improvement to establish defined service levels for the Help Desk (Jira), including creation of formal process.
• Responsible for AMB accounting server and updates. Introduced map for setting goals for the IT department and train on how to achieve those goals through critical thinking. IT department consisted of 10 employees and management of the development team. Implemented change management processes, which increased communication and significantly reduced unplanned downtime.

Confidential - Mount Laurel NJ

IT Manager

Responsibilities:

• Responsible for the planning and administration of the companies Loan Origination System( Encompass). Performed general system administration duties including writing and deploying UNIX shell scripting for system user administration, monitoring security, disk configuration and management and OS performance tuning. Continually improved and administered existing
• MS exchange server 5.0 to 5.5 for performance and daily monitoring. Manage multiple IT project streams across the organization Managed and implemented dialer system for call center including phone line and troubleshooting. Manage day to day IT functions including deployment, monitoring, maintenance, developmentupgrade, and support of IT systems, networks, data centers, servers, PCs, operating systems, and associated hardware.
• Managed Avaya IP Office phone system. Responsible for both corporate and call center infrastructure. Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes and monitor alignment with SLAs. Managed staff of 8 both Help Desk and technical.

Confidential - New York, NY

IT Manager

Responsibilities:

• Responsible for planning and supporting MS rollout of 250 pc s from word perfect to word. Responsible for installing and maintenance of a SQL database for Imanage. Planned and tested rollout of windows 98 to XP migration plan for users.
• Developed and documented Exchange Database Disaster Recovery plan and implemented backup testing procedures.Responsible for writing user and system documentation.
• Responsible for implementation and staffing of a corporate HelpDesk.
• Designed and Implemented a Mailbox Manager scheme which complied with Corp email retention policy and coordinated with archiving strategies.
• Planned the migrations from Exchange 5.5 to Exchange 2000. Managed the call center and support personnel to ensure timely resolution of technical problems were resolved. Planned tested and initiated Windows XP migration plan for users. Responsible for ongoing technology direction to expand and improve firms systems and desktops. This included installing desktop OS (WIN2000 and Windows XP, operational and capital budget and developing ongoing strategy and direction.
• Conducted all upgrades to Exchange sites to latest version and Service Pack Level of Exchange.
• Responsible for all updates patches to pc s and servers for successful functionality of all systems. Established video conferences between offices to reduce travel time and costs.
• Evaluated various software for both the desktop and lit support.
• Responsible for the call center logging and reporting of trends to Management.
• Responsible for the escalation of trouble tickets that could not be resolved by the Helpdesk to appropriate personnel for resolution.
• Interacted with senior management on the direction of technology.
• Hands - on experience with hardware configuration issues and excellent troubleshooting skills.

Confidential - Danbury, CT

Implementation Manager

Responsibilities:

• Conducted of Spear2000 maintenance Software. Configured and implemented Spear2000 maintenance software for projects with the NYCTA rail and Metro card system. Responsible for writing technical design specs for both projects within Spear. Responsible for installing and maintenance of a SQL database.
• Responsible for system documentation, user and user documentation.
• Management and Administration of Clustered Microsoft Exchange Servers, in a multi - server Microsoft Administration Tier 3 client support.
• Documentation of all aspects of corporate messaging system. Development of corporate policies. *Development, testing, and documenting administrative and configuration procedures.
• Responsible for writing test plans.
• Responsible for software lifecycle including selection, planning, deployment, daily operations and decommissioning.
• Evaluated business processes and established system specifications for phases of the project.
• Evaluated specifications and implementation of the project.
• Consulted with the business community on design of application and support of the project.

Confidential - New York, NY

IT Manager / Project Manager

• Implementations done from 4.0B, 4.6B and 4.6C R/3 releases with Workplace 2.11 release, ITS and Web Server. Taught Basis System Administration, Correction & Transport System and
• Installation of Add - on Components. Fully trained in the Basis System Administration of R/3 working with releases from 4.0B to 4.6D. Expert knowledge of the transport tools STMS, R3trans, TP, buffer, and log files. System Administrator on R/3 4.0B, 4.6B, 4.6C Systems running on Windows 2000 and HP-UX. Set-up the profile generator and managed the database with SAPDBA. Configured the transport management system in a 3-system landscape in 4.0B, 4.6B and 4.6C releases. Configured transport layers and development classes. Assigned projects to CTS requests. Performed development and customizing transports between systems. Configured parameter settings in the instance profile, configured background jobs, created new users, and used developer trace files and ABAP short dumps for troubleshooting problems. Configured clients and settings, performed client copies between clients and systems.
• Applied advanced transports from Sapserv7. Applied support packages, kernel upgrades, transport tools, and applied OSS notes. Interacted with Customers, third party original equipment manufacturers, and internal groups within organization to analyze and solve configuration and maintenance issues with the software. Served as team leader responsible for and mentoring consultants, knowledge transfer, development of individualized plans, and component coverage to improve customer service. Expert knowledge in Disaster Recovery of SAP R/3 and
• Database. Improved team member skills by conducting workshops and presenting technical presentations. Handled customer complaints, mission critical issues and escalations professionally.

Confidential - New York, NY

IT Manager

Responsibilities:

• Responsible for infrastructure planning and design, implemented long range plans for our technology needs.
• Responsible for hands on managing all administration of NT server, Novell 4.11 and Exchange. Coordinated application development for new and existing applications. Provided for all corporate users on various applications. Implemented a billing system along with accounts payable, general ledger and trust accounting. Setup and Managed a network backup using backup exec. for the firm. Created network and system operations manuals for servers, security, general policies as well as documentation for internally developed software and databases.
• Responsible for the planning and upgrade from windows 98 to the rollout of windows xp for the entire firm. Successfully reengineer the Information Technology Department. Responsible for keeping the company on track and up to date with the latest technology. Managed departmental personnel, budgets and expenditures for the department. Implemented a document management system PC DOC s for WordPerfect documents for the firm.

Confidential - New York, NY 8

IT Manager

Responsibilities:

• Responsible for billing statements and contracts for all financial services.* Consolidated and reduced total corporate communication costs over 40% saving in excess of $85,000 annually Troubleshooting support for market data applications Desktop support for all market data PC based LAN platforms that run on Windows NT 4.0 Coordinated planned and implemented a
• Helpdesk for the firm. Perform all desktop installation and coordination of financial services to the Trading desk and portfolio managers. Managed Projects such as Exchange server, AS400 installation, Network backup, Shiva Modem pool, Video Conferencing, CD - ROM
• Pool, Web server, NT Migration and Fax Server.
• Coordinated the configuration and management of black hole firewall with vendor for all market data installations. Responsible for network analysis and design. Actively lead the development efforts of the Company s first disaster recovery plan. Responsible for managing the activities of the helpdesk from the time the call was received to the completion of the problem. Management and Administration of Clustered Microsoft Exchange Servers, in a multi-server Microsoft Exchange 5.5 Organization