Objective

Well-grounded professional with over 7 years of experience would like to enhance career as a Business Analyst for a perspective company or organization where I can be involved with policy, systems, analysis, database, and operational training seeking employment within IT environment.

Summary

• Business Analyst with 7 years of IT experience in all phases of the Project Development Life Cycle: Planning, Analysis, Gathering requirements, Testing and implementation of projects.
• Complete Understanding of Software Development Life Cycle SDLC , Software Testing life cycle STLC involved in various phases like Requirements, Analysis/Design, Development Testing and Implementation.
• Strong knowledge of methodology RUP, AGILE, AGILE -SCRUM, WATERFALL .
• Expertise in documenting the Business Documents as BRD, FRD or TRD and USE cases.
• Expert in creating USE case diagrams and Sequence Diagrams by using MS-VISIO.
• Performed GAP analysis between of existing system and evaluated benefits of new system which require operational change in order to optimize system solutions by GAP analysis.
• Organized Joint Application Developments JAD sessions, walkthrough, Interviews, Workshops sessions with end-user/clients/stake holders and the IT group.
• Hands on experience working on Migration from old system to new system.
• Collaborate and construct workflow charts to combining inputs and outputs from multiple staff members as like Claims, Membership, Enrollment, Benefits and Data validation team.
• Proficient in using MS- Word, MS- access, MS-Visio and MS-excel MS share point
• Involved in change control process for changes submitted for the BRD once the document was submitted to IT development.
• Successfully created Use Cases, UML diagrams, Functional Requirement Specifications FRS and User Requirement Specification URS documents and implemented processes, procedures, guidelines and policies for the Development and QA Teams.
• Highly experienced in analyzing, management, and validation of requirements throughout the projects.
• Strong customer/user advocate, apt negotiator with excellent analytical, communication, decision-making and organization skills.
• Highly experienced on implementing HIPAA standards.
• Experienced in HIPAA EDI transactions 834 837 , ICD 9 10 and ANSI V4010 V5010.
• Worked on the companion guide for Electronic Data according to HIPPA guidelines.
• Experience in analyzing test plans and test cases and navigating through the test lab.
• Defect Management/Bug Fixing Fully involved in the process of defect identification and resolution using tools like Quality center.
• Maintained the traceability Matrix Table to track the business requirements to the design to the testing keeping track of all requirements in the BRD.
• Expert in writing Functional and non-functional requirements
• Experienced in conducting User Acceptance Testing and coordinating with the UAT participants to gather the requirements.
• Diligent worker, self-starter, consistent performer and Good team player with excellent written and verbal communication and interpersonal skills.

Technical Skills

• Methodologies: AGILE SCRUM , WATERFALL, RUP, UML, SDLC, STLC, JAD and Six Sigma,
• Business Modeling Tool: UML and Microsoft Visio
• Databases: Oracle 10g 11g , SQL, MySQL server, MS Access,
• Tools: MS Office Word, Excel, Project etc. , Visio, Rational Rose, Requisite-Pro, Clear case, Quick Test Professional, Clear quest
• Quality Testing Management: Test Director Quality Center,
• Platforms: Windows XP, windows 7, windows 8 , Mainframe and Mac OS.

Experience

Confidential

Business Analyst

Responsibilities:

• Consulting on Business Process Improvement and Business Process Automation, Design Consulting.
• Consulting on Project Management Process Improvement.
• Consulting and Managing Business Analysis Process.
• Plan, conduct and coordinate Requirement capture sessions to gather requirements
• Producing Business Requirement Documentation BRD , Functional Specification Document FSD and USE Cases for the development and Technical System Analysts team.
• Used MS-Visio to create use case diagram and workflow diagram.
• Reviewing Development Schedules and QA Test Plans and Test Cases.
• Supporting, Coordinating between Business Users, Development and QA throughout project.
• Support User Acceptance Testing UAT , User Training and Operational Readiness.
• Coordinating between internal and external users.
• Interviewing and selecting resources as and when required and training them
• Managing team assignments and conducting process and task reviews

Environment: Agile, MS office Word, Excel, Power point , MS-Visio, Quality Center, Windows 7 8, Mac OS and different browsers platforms Opera, Safari, IE, Google Chrome and Firefox

Confidential

Business Analyst

Responsibilities:

• Collaborate with VP of Product Development to effectively communicate in-progress work, timelines, milestones, and impeded work to assigned sprint teams. Closely working with Business Intelligence team, Project Manager and Business IT manager.
• Worked with the PM with strategic planning research. Used MS project for resource allocation and time management.
• Conducted Joint Application Development JAD sessions with IT and business groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Ensure that the project solution will meet the business needs and achieve the business goal and profits.
• Ensure appropriate staffing for assigned projects or tasks
• Monitor, measure, and evaluate the success of each sprint and solicit feedback from the team s
• Conduct all Project related activities, including planning, daily meetings, and implementation.
• Act as a liaison between the business team and technical team, was instrumental in resolving conflicts between them.
• Worked as a liaison between technology and the business clients to improve business processes and support to finish Annually/Quarterly membership enrollment.
• Involved in documentation and communicating with third party vendors to be introduced with healthcare product.
• Validation New Membership of clients, Enrollment new clients by NASCO application HIQK, HQKK, TPOL TSOB and follow up regular basis update / change to maintain well balance between clients and company point of views.
• Performing Gap analysis for both previous and current Business Requirement Document and designing business rules and requirements on HIPAA compliance basis.
• Involved with the making screen design and all user interface issues by providing detailed functional requirements.
• Creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and USE cases diagrams using MS Visio.
• Experience in Advanced Excel and its features like Pivot Tables, Charts, Functions, etc.
• Implemented several built-in excel functions and formulas.
• Define reporting requirements and gather data, using Access and create management reports, also export data from MS access to MS Excel to create report for management do more analysis.
• Import and Export databases between Microsoft Access, Microsoft Excel and Flat files.
• Development of Macros and Formulas in Excel.
• Used MS Excel to create different type of reports and charts to present work flow progress and improvements for internal and external user.
• Pull the information from NASCO mainframe system and use MS- Excel to convert that information into a structured document.
• Coordinated between test team, development and business team in clarifying the functionality issues and requirement specification.
• Utilized industry knowledge to provide executive management, the development and implementation of interactive business tools, and strategic analysis, vital for use in mission-critical decision-making
• Gathered business requirements from SME's and drafted business requirement document BRD .
• Organized program leadership meetings for the top management to discuss these issues, risks and assign actions to specific work stream owners.
• Experienced in Data Analysis, Healthcare compliance Analysis and performing GAP Analysis Extensive project management experience and knowledge of SOA Service Oriented Architecture
• Worked as a business analyst in project to build HCBO Healthcare Benefit online application using service oriented architecture SOA and XML.

Environments: Agile, HIPPA, EDI, environment, ICD 9 10, MS-VISIO, MS-OFFICE word, excel, access, OneNote , SOA Service Oriented Architecture , NASCO mainframe system, Health Care Benefit Online system HCBO and MOS Michigan Operating System

Confidential

Business Analyst

Responsibilities:

• Organized meetings with stakeholders and team members to finalize the project scope.
• Assembled a list of the core functionalities of the targeted system to streamline the goals of the project and the potential needs of the end-users
• Analyzed existing reports and defined systems requirements and process workflows
• Participated in weekly project update meetings with business owners, stakeholders, PMO and IT lead, project manager, and other team members to discuss project status, issues, challenges, and solutions.
• Conducted JAD sessions with CRM SMEs, system architects, technical teams and other stakeholders for open and pending issues.
• Proactively communicate and collaborate with external and internal customers to analyze the client needs and generate the user requirements in accordance with functional and technical specifications and created function requirement document.
• Manage and prioritize system requirements to ensure that scope is consistent with stated needs and that the project deliverable remains synchronized as a result of agreed changes.
• Reviewed system design, systems architecture, functional design and end user acceptance, and performance of the known and high profile system failure points.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements. Involved in creating sample mappings for the conversion of EDI X12 transactions code sets version 4010 to 5010 and translation of ICD 9 codes into ICD 10 codes.
• Prioritized business and system problems analyzed legislation and conducted impact analysis. Change control process led the change control process for changes submitted for the BRD once the document was submitted to IT department.
• Organized team meetings, training and one 2 one meetings to Interaction with the business user and the IT team for maintain standard workflow process and share organizational change management issues.
• Utilized corporation developed Agile SDLC methodology and Microsoft Office software to perform required job functions.
• Worked in mainframe environment and used SQL to query various reporting databases.
• Conducted user interviews, gathered requirements, analyzed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
• Conducted extensive Joint Application Development JAD sessions for all business related issues.
• Responsible to import the data from Crystal reports by using Business Objects Live office into Microsoft Excel and Word.
• Documented the meeting minutes with issues of about discussed and solutions resolved.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Prepared Use cases and activity diagrams for a source system using Enterprise Architecture EA tool.

Environment: MS Project, Requisite Pro, Rational Rose, Agile, PL/SQL, MS Office word, excel, access , MS Visio, UML, HIPPA, EDI, ICD 9 10, environment and QUALITY CENTER.

Confidential

Business Analyst

Responsibilities:

• Organized meetings with stakeholders and team members to finalize the project scope.
• Assembled a list of the core functionalities of the targeted system to streamline the goals of the project and the potential needs of the end-users
• Analyzed existing reports and defined systems requirements and process workflows
• Participated in weekly project update meetings with business owners, stakeholders, PMO and IT lead, project manager, and other team members to discuss project status, issues, challenges, and solutions.
• Conducted JAD sessions with CRM SMEs, system architects, technical teams and other stakeholders for open and pending issues.
• Reviewed system design, systems architecture, functional design and end user acceptance, and performance of the known and high profile system failure points
• Conduct assist in SIT UAT to give client a first final level of satisfaction of how the new system or processes are put in place
• Participate in product readiness and release decisions. Conduct quality reviews and participate in UAT help in audit checks. Manage business partner's expectations.
• Documenting the Use Cases and making sure all scenarios were covered based on documented business processes.
• Coordinated in developing test scenarios, test cases and implemented test plan using Mercury Quality Center.
• Used the guidelines and artifacts of the RUP Rational Unified Process to release multiple iterations of the deliverable over the span of the project lifecycle, propounded early development and base lining of robust systems architecture.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed.
• Produced Functional Specifications and led weekly meetings with technical teams to discuss outstanding technical issues and deadlines that had to be met
• Gathered and identified business requirements from the business stakeholders and translated them to system specifications
• Defined project milestones, schedules and monitored progress using MS-project and updated plans as required.
• Documented, organized, and Developed reports / graphs to present the results to the management.
• Designed and developed Activity diagrams, sequence diagrams Using MS Visio.
• Involved making use cases, test case and test plan based on BRD and FRD.
• Conducted the AS-IS and TO-BE analysis for the business processing using GAP analysis.
• Performed requirement analysis and identified system impact and changes.
• Worked with testing team to make the testing scenarios for functional testing of web services.
• Fixing defects, maintained defect tracking through quality center.
• Based on the business requirements documents and Functional requirements documents prepared the format to validate different groups into our system.
• Verified the EDI data format base on the client requirements.
• Performed GUI testing to find out the ultimate outcome of new testing.

Environment: Agile, Facets, NASCO mainframe system, PL/SQL, MS Office, MS Visio, UML, HIPPA, EDI, ICD 9 10, environment and Quality Center

Confidential

Business Analyst

Responsibilities:

• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• Built and customized SoDA for Word templates and extract information from information sources such as RequisitePro and Rose, and created a highly automated system for handling approvals, exceptions and priorities.
• Used the Agile methodology to build the different phases of Software development life cycle.
• Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes.
• Developed gap analysis document, logical and physical design and remediation plan for State.
• Responsible for mapping documents, creation of test plan, test scenarios, test cases for unit, system and system integration testing.
• Worked with business owners, content staff, IT and other stakeholders in creating a content management solution for managing the information in the supplier portal using WebSphereApplication Server.
• Used the Rational Unified Process RUP to build the different phases of Software development life cycle
• Created Project management plans for managing on time delivery using MS Project along with writing test cases, unit and systems integration test plans in Win Runner and used Load Runner to check if application works fine with load.
• Followed the UML based methods using Rational rose to create use cases, activity diagram, and sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams.
• Interaction with the business user and the IT team for understanding the requirements.

Environment: Web Sphere, Rational RequisitePro, Rational Rose, Rational SoDA, RUP, UML, Win Runner, Load Runner, MS-Project, MS Visio, MS Office, Windows XP.