SUMMARY

• Over 8 years of Business Analysis experience with the ability to work independently and manage business expectations with a delivery - focused approach to work; ability to build and maintain strong working relationships with senior and junior business sponsors, as well as technical specialists.
• In-depth knowledge of Agile Method, Rational Unified Process (RUP), Waterfall, and exposure to all facets of Software Development Life Cycle (SDLC).
• Good understanding of Healthcare domain- HIPAA/ ICD -10/ Medicare Part A, Part B, Part C and Part D / EDI- 835, 837 IPD, 834, 270/271, 276/277, 999/TA1 (X12 Standards).
• Extensive experience in interacting with stakeholders, gathering Requirements and creating Business Requirement Documents (BRD), Functional Specification Documents (FSD), UAT documents, working with Requirements Traceability Matrices (RTM), Test Scripts and Cases.
• Analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Business Flow Diagrams.
• Organized many GAP Analysis, Cost Benefit Analysis, Joint Application developments (JAD), Joint Requirement Planning sessions (JRP), and Rapid Application Development (RAD) sessions.
• Experienced in creating Data Flow Diagrams (DFD), Use Cases, Class Diagram, Activity Diagrams, Sequence Diagram, and UML Modeling and in Rational Rose and MS-Visio.
• Good understanding of JAVA concepts along with strong knowledge of different relational databases, and writing SQL queries.
• In-depth understanding and experience working with object oriented Relational Database Management System (RDBMS), Online Transaction Processing (OLTP), Online Analytical Processing (OLAP), and Data warehousing concepts.
• Worked closely with stakeholders and Subject-matter experts to assist the fulfillment of the project goals and objectives.
• Experience with collaborating user guidance and training as needed to support operational activities after project implementation while being able to provide regular updates including project accomplishments, issues and next steps.
• Focus in development and delivery of project deliverable per plan for successful transition from project implementation to operations.
• Able to handle multiple initiatives, Identify project-related issues, risks and solutions.
• Self-starter, quick learner and a team player with good communication, project planning, organizational and interpersonal skills.

TECHNICAL SKILLS

Project Methodologies: Agile, Scrum, Rational Unified Process (RUP), Waterfall

Business Modeling Tools: Rational Rose, MS Visio 2010

Requirement Management Tools: Rational Requisite Pro

Defect Tracking Tools: Rational Clear Quest, Quality Center 9.0, Test Director

Operating Systems: Windows NT/XP, UNIX.

RDBMS: Oracle, SQL Server 2005/2008

Business Applications: Microsoft Office Suite, SPSS

Microsoft Office Suite: ( Expression, Visio, Project, Word, Excel, PowerPoint, Access) Visual Paradigm UML, Rational Rose, SSAS, Rational Clear Quest, Test Manager, Win Runner, Load Runner, Test Director/HP Quality Center, Lotus Notes, Rational Team Test, Clear Case, Rational Requisite Pro, QTP 9.2, Visual Studio.NET, Flash CS3, Photoshop CS3

PROFESSIONAL EXPERIENCE

Confidential, Round Rock, TX

Sr. Business Analyst

Responsibilities:

• Involved in all the phases of System Development Life Cycle (SDLC) Requirement Analysis, Testing, Implementation and Support using KANBAN system with 2 weeks of iterations.
• Utilized Agile Methodology in project by using a SCRUM Approach.
• Used JIRA to create and handle features and enhancement requests, bug fixes and other requests as part of workflow.
• Involved in multiple projects Support Automation, D465, and ENCORE
• Organized requirements gathering/JAD sessions for new enhancements/bugs on daily basis and delivering the fix to the clients.
• Facilitated weekly prioritization meetings to discuss, prioritize and track the requests.
• Worked with Product owners, Stake holders, Quality Engineering team, Developers and Architects to gather detailed requirements and design test strategy.
• Used MS SharePoint to create and manage updates to the documents and communicating the changes to all the teams involved.
• Coordinated the QE and User acceptance testing sessions with the business users.
• Responsible for developing prototype designs, demonstrating them to project stake holders and gather their feedback.
• Responsible for initiating technical discussions on project design and development strategies.
• Coordinated QE effort with onsite and offshore team to review test cases.
• Coordinated with QE for integration, functional and regression testing.

Confidential, Akron, OH

Sr. Business Analyst

Responsibilities:

• Documenting Business Requirements, Functional requirements, Business Rules, Data Elements, Glossary, Site Map, Use Cases, Screen mock-ups based on the User Stories.
• Managing the Requirements Traceability Matrix (RTM).
• Creating Screen-Mock-ups using SnagIT and reviewing them with the Business partners and other stakeholders.
• Conducting JAD sessions to elicit requirements.
• Used the Agile methodology to build the different phases of Software development life cycle.
• Working as a liaison between the development team and the business team.
• Recommending effective methods for documentation based on the complexity of the project.
• Reviewing the Test cases and providing feedback to the QA team. Writing Test Cases for User Acceptance Testing (UAT).
• Performing User Accepting Testing. Communicating and reviewing the defects from the UAT with the offshore QA team.
• Managing updates to the documents and communicating the changes to all teams involved.
• Creating and managing Project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Used MS Visio for flow charting, process model and architectural design of the application. Used MS Project for status reporting and project planning.
• Created Use Cases diagram and Activity diagram to depict the interaction between the various actors and the system in Rational Rose for the Business Use Case and System Use Case.
• Conducted Walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to both ensure that their needs are met.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Worked extensively on writing the Business requirements and making the user requirement documentation.
• Acted as a liaison between stakeholders: system users, clients and managers, who have a business problem to gather requirements.
• Conducting meetings/interviews and JAD sessions with stakeholders to collect business requirements.
• Managing, linking, tracing and analyzing requirements.
• Used MS Visio to make use case models, activity diagrams, class diagrams, depicting whole business workflows in these diagrams.
• Creating and managing project templates, use case project templates, requirement types and traceability relationships.
• Using MS Visio to construct Business Use Case Model and Business Object Model.
• Implemented a test harness for integration testing of the application.
• Wrote the Business Requirement documents for the various initiatives for phase 2.
• Created use case diagrams which will be used by the IT department to estimate the cost for the implementation.
• Extensively made AS IS and TO BE for the functionalities to be added in the phase 2.
• Conducted walkthroughs of the Business Requirement Document with the business users and the IT project managers.
• Facilitated various brainstorming sessions, requirement gathering session, and walkthroughs.
• Created Change Requests records in Rational Clear Case for making changes in the Business Document
• Experienced in writing State Variation documents.
• Helped in creating test cases for the system. Developed and implemented test cases on the GUI interfaces to ensure that requirements were met.
• Exposed to entire Defect Life Cycle starting from opening a defect to closing a defect.
• Implementation of system enhancements and conversions which included developing detailed documentation for training and testing.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Involved in mentoring specific projects in application of the new SDLC based on the Agile Process, especially from the project management, requirements and architecture perspectives.
• Assisted design scope document and to coordinate with top management for the approval process.
• Gathered information from various personnel including broker and traders to understand the current process and the future requirements.
• Developed Business specification diagram so as to understand the whole work flow.
• Used Rational Rose to draw Use Cases for different scenario and cases.
• Created and monitored work flows and tasks using Informatica Power Center Work flow Manager.
• Performed documentation using Rational Requisite Pro, for the desired system in Business Requirement document.
• Translated business requirements to Informatica Mappings.
• Written SQL queries for better performance and implemented materialized views to speed up lookup queries in database.
• Developed Business Rules for the equity trading system based on technical chart analysis and fundamental analysis and trends.

Confidential, Newark, DE

Business Analyst

Responsibilities:

• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Development of web application that is up-to-date and compliant with standards.
• Involved with upgrading an online management web application that allowed the providers to automate tasks like Patient Management, Appointment Scheduling, Reporting, and Filing Claims through EDI (ANSI) X12 transaction sets in compliance with HIPAA standards. The other aspect of project included mapping data for conversion of HIPAA .
• Interacted with business heads to finalize the Business Requirements, requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Case, E-R diagrams, Swim Lane Diagrams, for the application.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Involved in creating sample mappings for the conversion of EDI X12 transactions code sets version and translation of ICD 9 codes into ICD 10 codes.
• Involved in the full HIPAA compliance life-cycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Represent Operations Team as Client Liaison for Medicare Part D Plan.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Reviewed requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications; Data Mapping, and process flows.

Confidential, Tucson, Arizona

Business Analyst

Responsibilities:

• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.
• Used the Agile methodology to build the different phases of Software development life cycle.
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• Built and customized SoDA for Word templates and extract information from information sources such as RequisitePro and Rose, and created a highly automated system for handling approvals, exceptions and priorities.
• Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes.
• Developed gap analysis document, logical and physical design and remediation plan for State.
• Responsible for mapping documents, creation of test plan, test scenarios, test cases for unit, system and system integration testing.
• Worked with business owners, content staff, IT and other stakeholders in creating a content management solution for managing the information in the supplier portal using WebSphere Application Server.
• Created Project management plans for managing on time delivery using MS Project along with writing test cases, unit and systems integration test plans in Win Runner and used Load Runner to check if application works fine with load.
• Followed the UML based methods using Rational rose to create use cases, activity diagram, sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams.
• Interaction with the business user and the IT team for understanding the requirements.