PROFESSIONAL SUMMARY:

• Client focused, results oriented Agile Coach and Scrum Master with over two years’ experience coaching technical and product team. Executed multi - million dollar projects with teams of varying sizes. Over 15 years of spearheading broad range of simultaneous, large scale and complex IT projects
• Certified Scrum Master (CSM, 2017) with knowledge on agile methodology and frameworks like Scrum, Kanban and XP. Excellent coaching/mentoring skills to coach team how to follow agile scrum, which really works. Experience in Agile techniques including User Stories, Continuous Integration, Test-driven development (TDD), Acceptance Test Driven Development (ATDD), Continuous Testing, Automated Testing and Agile Games.
• Hands on DevOps engineer and Integration/Infrastructure consultant. Implemented end-to-end automated DevOps pipelines for various IBM middleware platforms. Implemented solutions leveraging Docker container technology, UCD plugins or ANT scripts for automation in a Jazz build engine, Jenkins and Bamboo. Strong scripting skills using ANT, UNIX shell scripting. Installed and configured various IBM products in multiple platforms.
• Provided and coaching in Agile Development principles and practices to development teams, Product Owners, Scrum Masters, and program-level leadership. Created and taught 2-day experiential Agile Team Workshop classes. Coached development teams and business users, architects and executive management.
• Focused primarily on the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role, time-boxing and providing strong metrics for all players
• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment and role resulting in realized velocity improvement of more than 100%
• Performed as Scrum Master for three products and three separate cross-site teams (20+ people), identified process changes required to accelerate development and remove major impediments. In eight weeks, reduced time to ship by approximately 30%. To achieve these results, updated group's processes to conform to Agile Scrum standards
• Facilitated Scrum of Scrum calls for four different applications following Agile process
• Strong communication skills, leadership, analytical, problem-solving, and management skills and ability to develop inter-personal relationships vertically and horizontally within the organization. Possess a positive mental attitude towards every situation and is a proactive person, a go getter and excels in producing professional documentation.
• Solid technical background as Software Engineer, Architect and Systems Analyst. Experience implementing CD & CI (DevOps) in complex setup.

TECHNICAL SKILLS:

Domain Expertise: Corporate & Retail Banking, Finance, Retail, Healthcare, Telecom,, Govt Sector, Mortgage

PM Methodologies: Waterfall, RUP, Agile, Scrum, SDLC, ITIL

Organizational Tools: JIRA, Confluence, SharePoint, Salesforce, Rational Team Concert, Google Docs, Documentum, MS Office Suite, Wideband Delphi

Planning Methodologies: Critical Chain Project Management, Critical chain / path, Triple Constraint Theory, Process Improvement

Smarter Process: Business Process Management, Decision Management, Enterprise content management

Digital Experience: Portal & Web Content Management, Social Business & Collaboration, End-to-End Mobile Development

IBM Products: IBM Cloud, IBM Bluemix, IBM SOA, API Connect, WAS, Connect:Direct, WPS, WID, WMQ / IIB, WMB, WODM / ILOG, WSRR, WXS, Pure, RTC, Data Stage, Data Power, Tivoli, ITCAM / APM

DevOps: Rational Team Concert, Prolifics Build Conductor, Urban Code, Jenkins, GIT, Docker, Chef, Puppet

API Economy: API Portal, API Gateway, API Hosting, API Lifecycle

Java Technologies: Java/J2EE, Java Beans, EJB, JSP, Servlets, JDBC, JNDI, SOAP, RMI, AJAX, Spring, Hibernate, DOJO, JUnit

WebServices: XML, JSON, WSDL, BPEL, SOAP, REST

Design Patterns: Object Oriented Analysis/Design (OOA/OOD), Model-View-Controller (MVC), Data Flow Diagrams (DFD), Unified Modeling Language (UML)

Solutions: API, B2B EDI, SOA, Data Integration, DevOps, ESB, Mobile

Scripting: Unix shell scripting, Jython, Python, ANT, JACL

App/Web Server: WAS, WebLogic Server, SunOne Web Server, Tomcat

IDE: Rational Application Developer Studio (RAD), Eclipse, WebSphere Studio Application Developer (WASD), Visual Caf and Visual Age for Java

Database: Mongo, Oracle, DB2, SQL Server, Informix, IDMS, VSAM, MS Access.

IT Security: Internet Security, Ethical Hack, App Scan, Vulnerability Assessment, Proxy-in-between, PKI Encryption, management, TCP/IP, NAT, FTP, SSH, HPPTS, SSL

Testing/QA: Mercury Test Director, Load Runner, Bugzilla

Other Technologies: ASP, Connect:Direct (NDM), SQL Windows 3.1/ 5.0.4, Centura 1.5, C, COBOL, Easytrieve Plus, CICS, ADSO, JCL

PROFESSIONAL EXPERIENCE:

Agile Coach/Scrum Master & Senior Consultant

Confidential, NY

Responsibilities:

• Coached and mentored agile team members and provided constructive performance feedback. Coached teams, Business Analysts, Managers and Executives on Agile manifesto, values and principles to promote continuous improvement in practices and artifacts. Encouraged the team for self-organization to boost the efficiency and coordination.
• Facilitated Daily scrum meetings, spring planning, spring review, and spring retrospective. Facilitated Scrum of Scrums for multiple Scrum teams across multiple regions and time zones.
• Worked with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown and Release Burndown. Worked with stake holders, product owners to prioritize the requirements for sprint. Encouraged and enforced the team to come up with reusable elements and use the best practices.
• Managed the overall performance and delivery of cross-functional team. Broadcasted the team's progress and successes to make sure they are highly visible to product owner and stakeholders.
• Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the Director office. Provide visibility to team impediments/risks and helps eliminate them.
• Introduced and executed exercises, workshops and games to enhance team building skills, increased creativity/productivity, effective communication, prioritization sizing and estimation.
• Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions. Delivered industry-leading software that saved clients millions of dollars, shortened processes from months and weeks to minutes, captured market share and generated annual revenues after launch.
• Systems Engineering: Led design and rollout of robust, scalable and secure Integration solutions, Continuous Integration & Continuous Deployment (CI/CD), Cloud, Analytics/Data warehousing, BPM, Decision management, API and Java systems for various clients.
• Program Manager: Established the CORE with formal processes for seamless project and portfolio management, resource allocation, and performance measurement at the intersection of business and technology. Presented to the executive team. Increased customer engagement and drove sales by managing marketplaces and aligning business and IT stakeholders to accelerate delivery of new product features.
• DevOps Engineer: Provided solutions for continuous integration and continuous delivery (CI/CD). Developed and implemented automated build and deploy solutions. Documented, mentored and trained teams. Leveraged latest technologies like Docker and cloud to architect and implement solutions.

Project Manager

Confidential, NYC

Responsibilities:

• Took charge of critical time bound project in a relative shorter time frame to deliver the project as required by the senior executives. Created and maintained integrated project plans for all the different component teams involved in the project. Worked and coordinated tasks with different teams and departments and escalated the relevant issues to respective people proactively.
• Reported and worked directly to the senior executives, CEO, VP/CTO of engineering for product roadmap and client services projects as well as with Director of Infrastructure for all the infrastructure related projects. Executed the infrastructure migration project by maintaining client expectation in terms of SLA by interacting with various vendor teams, local development teams, client services and service provider.
• Worked with the marketing team for Product management for the PDK changes, innovations, roadmaps and releases. Created use cases for infrastructure requirements that include BAU, Operational, Synchronization, Automation and Security requirements.
• Proposed and executed agile methodology and scrum meetings to the existing processes to meet the rapid and dynamic customer requirements. Conducted daily scrum meetings, got updates from various teams and updated the status regularly to senior management as well as managed risk and issues in the project
• Prepared test strategy and lead QA team to create test plans, ensure quality and performance. Prepared and implemented various process changes pertaining to change management, requirements gathering, customer support infrastructure etc.
• Drafted proposals for process re-engineering within the organization so that the IT department can adhere to the latest technologies and methodologies. Interviewed various people within the department to understand the roles that they were doing and proposed new team structure that’s required to meet the current technologies and requirements.

Confidential

Tech Lead

Responsibilities:

• CTS/CVS is an image-based check clearing system. Managed people, resources and project in accordance to the contractual obligations between IBM and DBS Bank. Lead project team (customer, internal team and vendors) to deliver integration solution from development, testing, installation to acceptance. Analyzed customer requirements and provided detailed solution design and specification. Ensured solution delivered as per customer requirements, was on time and within budget. Provided on-going support to customer on integration solution enhancements
• NX is an intermediate system that stands between loans application and Credit Bureau. Lead project team (customer, internal and vendors) to deliver integration solution from development, testing, installation to acceptance

Confidential

Project Manager

Responsibilities:

• PIMS acts as a middle layer between enterprise wide applications (Intranet and internet) and Citibank Backend Core Processing systems (FC, BSI, GFH etc). PIMS facilitate payment processing (Electronic Fund Transfer, GIRO Collections, Direct Debit, and Speed Collect), invoice processing (Wholesale Lock Box) and Credit card processing (Online and Offline). PIMS communicates with both Front-end applications and Backend systems through IBM MQ Series, Sterling’s Connect:Direct and Citibank’s proprietary software SSLXFR (using openssl). PIMS has its own Parameter Driven Services (Java threads) to process the Transaction instructions. Credit card service is a multithreaded process and handles online Credit card Payments. PIMS communicates with different Internet Payment Gateways based on the type/mode of Credit card payment.
• Managed and implemented eBilling product for the corporate clients in Asia Pacific, Europe and Latin American Countries. Developed and maintained business models. Worked with marketing team, clients and customers to understand the requirements and incorporated as core product functionalities. Managed people, resources and project in order to ensure successful delivery of complete solutions to customers. Worked closely with the product management to finalize the roadmap and product releases. Promoted the building of good relationships between business, customers and technology
• Worked closely with the product testing teams to ensure product quality. Prepared and distributed reports and documents to senior management and other relevant stake holders. Provided mentoring to other team members and end users to enhance skills, business and functional knowledge. Identified risks, prepared risk mitigation plans and executed contingency actions. Investigated and resolved product issues brought up through the customer support, in accordance with agreed processes and Service Level Agreements
• Created and maintained Escalation plan. Investigated and resolved product issues brought up through the customer support in accordance with agreed processes and Service Level Agreements. Managed and coordinated Vulnerability Assessment Tests. Implemented and performed High Availability, Performance Tuning, Load Testing and Disaster Recovery for the application.

Confidential

Project Lead

Responsibilities:

• The existing Student Billing System was re-developed to cater for the new requirements as well as address the limitations in the existing system. The objective of the project was to study the existing system in detail, document it and identify new functional requirements.
• Led the team of 6 persons for the system study. Prepared the tender specifications for Student Financials System. Carefully studied the requirements, scheduled meetings with users and prepared minutes for the meeting. Prepared documentation regarding the existing system
• SDS was developed utilizing J2EE architecture, to monitor and track students’ extracurricular activities. The Student Development System allows Student Development & Alumni Division (SDAD) to monitor and track the student population and co-curricular activities (CCA) participation as well as their CCA and . The front-end was designed using JSP and the business logic is written in Enterprise Java Beans (EJB). Servlets acts as the controller to access the data through entity and session beans. The SDS also interacts with other systems like Student Information System (SIS) to access the student information
• Utilized JSP, Servlets and EJB(s) to write code for the system. Deployed the EJB(s), developed for the implementation of business logic. Integrated with other subsystems. Tested the system in the local version of WebLogic.

Confidential

Analyst Programmer

Responsibilities:

• The project requirement was for UK and Ireland, development was done in Singapore. In accordance with the company's desire to adopt administration standards and a single administration system globally, decision was made to migrate the sales order processing system from ISIS (existing Oracle system) to Core suite components (System in Mainframes). All Front Line Business Units (FLBU) with the exception of the UK and Ireland used Core Suite applications to support their business. The purpose of this project was to develop and deliver Core Suite functionality for UK and Ireland.
• Prepared Functional, Design and Unit Specifications for the modules. Interacted with users to gather information and analyzed the requirements for UK and Ireland. Carried out coding of various modules. Performed Unit testing, Integration testing, and released the system for User Acceptance Testing (UAT). Updated the project for Reuter’s intranet.

Confidential

Analyst Programmer

Responsibilities:

• The project was to revamp the whole system within MIS. It included restructuring of database to accommodate the expanded fields and to cater for the expanded fields in the programs. Modularizing the common functions and cater for Y2K changes.
• Managed the progress of subsystems which included MED (Medisave) for the employees medical benefits, SEM (Self Employment) which protects those who are involved in self-employment, PHS (Public Housing Scheme) helps people with housing needs. Developed sub-routines for common functionalities and performed Unit tests of systems that required modifications. Created parallel run environment for the team’s batch applications and conducted and coordinated the integration testing. Ported over the completed applications to production
• This project was intended to serve as a step for the conversion of Operating System from MVS/ESA to OS/390. MVS/ESA the current OS on Mainframe was not Y2K compliant and the OS was going to be migrated to OS/390, which in turn did not support OS/VS COBOL and VS COBOL II compilers. The benefits of the migration being Y2K coding capabilities, built in Math functions, Structured Programming, Object oriented extension etc. The first phase of the project was to convert all routines used by the system to MVS COBOL with the help of CCCA utility. The second phase was to convert all batch programs to MVS COBOL. Final phase deals with the online applications.
• Developed new Endevor MVS COBOL processors and amended the existing one. Link-edited all OS/VS COBOL and COBOL II programs. Tested MVS COBOL.. Tested selected programs according to the subroutine, frequency of usage and criticality.