SUMMARY

• Over 7 years of progressive experience working as a Business analyst; 4+ years in healthcare industries and 2 years in insurance industry.
• Highly skilled in transforming the needs of business users and stakeholders to the functional/technical requirements.
• Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Use Case Diagram, Process flow Diagram, and traceability matrix.
• Analyzed and defined business processes both as is and to be.
• In - depth knowledge and a practical experience of using Waterfall, agile, scrums, Rational Unified Process (RUP), Unified Modeling Language (UML), System Requirements Specification and Functional Requirements Specification (SRS/FRS), Rapid Application Development (RAD), and MS Visio.
• Conducted a Joint Application Development (JAD) session with stakeholders and business partners to resolve open issues.
• Developed use cases using UML and MS Visio for an ease with system interaction.
• Conducted walk in meetings with quality analysts.
• Provided tier-2 support for critical business applications and recommend optimal business solutions.
• Participated in full implementation life cycle for delivery of system solutions (analyze, design, build, test, implement, support).
• Worked with the project team to determine appropriate test plans, deployment plans and supported the product launch.
• Prioritized work requests from project team.
• Performed GAP Analysis, Risk Analysis, Lean Analysis and ABC Analysis.
• Identified and communicated risks and with possible solutions.
• Modified and changed the User Interface (UI) as per the system requirements and clients’ requirements.
• Coordinated cross-functional task forces to identify and document functional requirements, work flow, information sources, and distribution paths.
• Performed a Change Management Role when the new projects are proposed.
• Directly interfaced with senior management within the functional business areas to ensure that IT initiatives and involvement are clearly communicated and understood.
• Clear understanding of RDBMS/SQL to create a database.
• Interfaced with QAs’ for Unit/Integration/System testing as well as User Acceptance testing (UAT).
• Knowledge of company standards: ISO, SIX Sigma and HIPAA.
• Excellent interpersonal and presentation skills.
• A very good understanding of SWOT analysis and PEST Analysis.
• Strategized Work Breakdown Structures (WBS) while doing a project.
• Implemented knowledge of Entity Relationship Diagram (ERD) and Extended ERD to give functional specs to the requirements collected and disseminated those to the developers.
• Strong understanding of capital markets, financial markets, risk analytics, and various financial related calculations.

TECHNICAL SKILLS

Modeling, Management, and designing tools: Microsoft Visio, Microsoft project, UML, ERD

Methodologies: RUP, Agile(scrums), EDI, Waterfall, SWOT, ETL, Change Management, Six Sigma, RAD, JAD, OOAD

Requirement Management Tools: Requisite Pro, DOORS

Languages: SQL, Java, HTML, DHTML, PHP, XML

Database: MS Access, Oracle 9i/10g

Operating Systems: Windows 98/2000/NT/XP/ Vista/7, MAC OSX Tiger/Leopard

MS-Suite: MS Office (Word, Excel, PowerPoint, Access), MS Outlook

Quality Management/Standards: ISO 9000, Six Sigma, HIPAA

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• Prepared project scope, project vision, and communication plans.
• Conducted JAD sessions with business users and technical units to gather the requirements; Interfaced with business users to create Business Requirements Document (BRD) and Functional Specifications Document (FSD) based on the analysis of HIPAA transaction processing workflow model.
• Exposure to HIPAA Compliance requirements and HL 7 standards and also considered HIPAA rules while data validation and testing.
• Strategized implementation of agile with scrums throughout the Software Development Life Cycle and managed cross-functional team towards the accomplishment of tasks towards a goal.
• Designed and implemented ABC analysis for the process; B & C category people are kept in a learning curve and shape them accordingly.
• Worked with the user interface team to design the GUI for the application.
• Designed and developed Use Cases, Activity Diagram, Sequence Diagram using UML and Microsoft Visio.
• Contacted Medicare centers and Medicaid services (CMS) to provide quick, easy, and affordable access to health care services of their choice.
• Used Traceability Matrix to ensure if the requirements are met.
• Conducted a design walkthroughs with designers and developers and discussed the work progress and accomplishments.
• Supported and assisted QA in developing Quality Control test plans and scripts as well as extensively involved in User Acceptance Testing.
• Ensure Claims are valid and settlements are made as per the company practices and procedures. Examined similar healthcare services to determine the extent of coverage.

Environment: SDLC, Agile, Scrums, OOAD, UML, Rational Requisite Pro, Clear Case, MS Visio, Oracle 10g, Visual basic, XML, HTML, PHP, Microsoft Office, .NET.

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Gathered the requirements from stakeholders and users by meeting them personally and by interviewing them.
• Utilized Requisite Pro to prepare a BRD by complying with the HIPAA regulations.
• Gave functional specs to the requirements gathered and communicate it to the developers.
• Developed a use case and UML diagrams using ERD; depicted clear relations associated between the entities.
• Prepared Work Breakdown Structures (WBS) to comply with the triple constraint: time, cost and scope.
• Conducted Lean Analysis throughout the project and conveyed my team a message, “Think big, act small, fail fast; learn rapidly”.
• Prepared a roadmap for a product that can exceed market and user expectations.
• Followed Prototype model of SDLC in developing software.
• Create and implement a test plan and thereby assist Quality Analysts to test the product in a timely manner.
• Interfaced with Quality Analysts for unit, integration, system and User Acceptance Testing.
• Interfaced with top management to ensure that IT initiatives and involvement are clearly communicated and understood.
• Mitigate risks all the time; motivate all the team members to meet the deadlines since time was very limited.
• Reviewed and analyzed the business environment and identical process improvements.
• Evaluated alternative solutions and recommend solution that best meets the need of the business.
• Defined and planned software releases in accordance with other software applications.

Environment: MS Visio, MS Office, .Net, VB.NET, ASP.NET, Java, PHP, ERD and Extended ERD, XML, HTML, DHTML.

Confidential, VA

Business Analyst

Responsibilities:

• Conducted variousbrainstorming sessionswithbanking professionals,customers,other stakeholdersincluding thetechnical and project teams.
• Actively involved ingathering, defining and specifying project requirements.
• Teamed with staff todocument requirementsas Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Detailed requirements documentation asUse Cases and UML diagramsincludingStateCharts, Class/Object diagrams, Activity and Collaboration diagrams.
• Refined requirement documentsiterativelyto accommodate changes.
• Worked with business and technical teams toprototype, test and maintain applicationin anOracle Database.
• UsedRUP Methodologiesforiterative software development.
• Benchmarked quality improvements in terms of project costs, time and risk for User Acceptance Testing(UAT)
• Performed duties as assigned as amajor team playerbuildingteam confidenceandquality.

Confidential

Business Analyst

Responsibilities:

• Lead the teams through full project lifecycle phases including requirements gatherings, development and quality assurance.
• Conducted user interviews at both in-house and client locations.
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Created WBS and assigned tasks to team members.
• Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Assist with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Worked on MS Project to keep track.
• Worked with development and testing teams to accomplish timely release objectives.
• Provided superior client interaction to ensure all needs are met.
• Regenerated PDF’s from XML documents reducing Cost of building, testing and maintaining.
• Ensured on-time and on-budget performance of the assigned efforts to the mutual satisfaction of the business partners/ sponsors.
• Prepared Project plan and scope document along with PM by using MS Project to baseline deliverables, schedule tasks and duration and assign resources.
• Authored progress reports and submitted to PM.