SUMMARY:

• Senior technology manager with demonstrated ability in the management, planning, development and deployment of large scale global technology initiatives across matrixed organizations. Proven success in engaging, managing and developing highly - skilled technical teams. Equally adept at working with business subject matter experts, end-users, support teams and blended project teams with a combination of skills, roles and expertise.
• BSCS Engineering
• Certified Scrum Master
• Lean/Kanban/Scrum
• Agile Coach
• Legal/Paralegal
• Regulatory Compliance
• HIPAA, GxP, Sox
• Business Analysis, Process Improvement
• Workday HRIS
• Change Management
• State/Local Government
• Cloud, SaaS, ERP, CRM

TECHNICAL SKILLS:

TECHNICAL / SYSTEMS: JDE, Clarify, QAD, Oracle, PeopleSoft, Remedy, Rational, Telemagic, Lexis - Nexis, Concordance, Portal, CheckFree, Scopus, Syndesis, PowerLender, Crystal, Cognos BI, Manhattan Consolidator, Clarity, SAP, Documentum, System Architect, Synon, Erwin, Magic, Clearcase, Siebel CRM, Mercury Quality Center, Open Workbench, Fieldglass, CPLEX, Ariba, Manhattan Associates Transportation Systems, eClinical Works, EMR/EHR, Conexus, Kinetic Data (Service Desk), Jira, Workday HRIS, JobAps HR, Salesforce Mac/PC; IBM 3x/AS400; HP; Sun; NT; UNIX, Oracle, Sybase, SQL Server, DB2, VSAM, Informix COBOL, RPG, FORTRAN, C, SQL, JCL, CICS, Java FTP, EDI, ACH Microsoft Office, Microsoft Project, Business Objects, Access, Visio, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Agile Scrum Master

Responsibilities:

• Introduced and instructed the HRIS Help Desk resources and customers in the Agile Scrum Framework.
• Evaluated Agile tools and interface capabilities with current legacy systems.
• Coached and supported technical resources in the creation of their projects in the Agile Scrum Framework.
• Project Manager
• Optimization of Workday current features and implementation of new HRIS features.
• Managed projects for Yale - University and Yale-Medical systems customers and technical resources.
• HRIS Help-Desk support and trouble ticket resolution.
• State of Connecticut, Department of Administrative Services
• The Department of Administrative Services for the State of Connecticut Executive Branch of Government supports over 60 State Agencies including DOT, DPH, DOC, DMHAS, CT Lottery and Airport Authority
• Program Manager - JobAps HRIS Implementation
• Cloud based SaaS solution.
• Managed the entire project lifecycle from Vendor Evaluation through Testing, and Implementation.
• Vendor Manager responsible for the development of the State contract, vendor deliverables and invoices.
• Designed the overall program structure and operating procedures, including identifying key stakeholders, business SME’s, vendor resources and IT Technical Support resources.
• Developed a Program Communication Plan and Review Plan to continually ensure business inclusion throughout the management of the project schedule, project decision making,, end-user interfaces, support model, budget, etc.
• Responsible for all statutory changes and compliance requirements across the State’s executive branches.
• Elicited requirements (Functional, Technical, Vendor), led, managed and participated in the development and documentation of current state and future state requirements and test plans (SIT/UAT).
• Created use cases and process flows to more effectively present proposed changes and the potential impact to business, resources and the States hierarchy.
• Developed and maintained project plans, status reports, risk and issue logs, budgets and resource forecasts for IT, Business and Vendors.
• Developed user test cases and evaluated vendor test cases for complete product qualification.
• QA/Test Lead responsible for conducting system and user acceptance testing.
• In partnership with the vendor, business and IT, identified requirements and developed materials and schedules for over 60 State Agencies.
• Additionally, coordinated these same project resources in the development of user manuals, operating procedures, error handling and escalation procedures.
• Worked with IT resources to develop processes for security, email and data exchange.
• Managed the Web development of the new HRIS web pages while coordinating with the ongoing redesign and development of the new CT State’s main government portal.
• Responsible for the development and continuous execution of the project governance model, including the communication plan with the Office of Policy and Management to create and maintain an operating plan to achieve the State’s strategic vision, manage the budget and create an interactive operating platform for the program.
• Demonstrated ability to work with cross-functional stakeholders to establish and ensure a reliable and productive working relationship.
• Established a Project SharePoint site to provide project transparency, encourage input and drive continuous improvement.
• Coached, mentored, supervised and educated project team members, stakeholders and senior management.
• First vendor client to ever achieve a targeted implementation date on a condensed timeline.
• Project was delivered on time, under budget, without any defects or issues upon implementation.

Confidential, Bentonville, AR

Project Manager - Shared Services

Responsibilities:

• Compliant), Supply Chain Innovation, Transportation/Logistics, Infrastructure, Help Desk, eCommercedecision Optimization and Cloud computing. Responsible for a series of international, multi - million-dollar projects ranging from $2M - $15M+
• Comprehensive full lifecycle project scope involving cross-functional teams with offshore development and QA components utilizing multiple methodologies (Waterfall - Agile).
• PM tools included HPQC, SAP, Ariba, Clarity, LeanKit, Open Workbench, SharePoint and Microsoft Office applications. Responsible for a concurrent portfolio of projects targeting 100,000 combined hours.
• Identified redundancies in corporate software licenses and facilitated a multi-business unit ELA, saving multi-millions annually in software licensing costs, maintenance and support. Received Employee Recognition .
• Successfully redesigned the logistics and transportation load building applications utilizing intelligent decision optimization software. Received Individual Employee Recognition, as well as Team Recognition s.
• Partnered with optimization tool vendor to conduct an on-site workshop to identify multiple business opportunities for the further application of decision optimization tools, resulting in the formation of an internal IT team dedicated to leveraging decision optimization tools throughout the enterprise.
• Implemented an on - line field support Service Desk utilizing Kinetic Data s ERM products. System allowed real-time service desk ticketing, problem resolution and process visibility without the need of support resources, saving efficiencies in time, cost and ongoing support, while improving communication /resolution of issues.
• Manager responsible for the selection and verification of hardware and software requirements and planning for the integration of eClinical Works EHR for Confidential and Sam s Club Pharmacies.

Confidential, Groton, CT

Sr. Project Manager

Responsibilities:

• Responsible for vendor management, software licensing, and job - aids, technical writing and regulatory adherence, SharePoint administration, automated e-signatures, Q/A audits and GxP compliance. Managed the division s top priority project for the development and implementation of a globally accessible document management system across 10 business lines, supporting the entire pharmaceutical product lifecycle.
• Drove 80% offshore validation activities, while achieving 66% decrease in project development costs.
• Successfully managed an initial setup of a Sample Management system, including sample preparation robotics. in Authorized Use Policies, Handling Sensitive Information, MicrosoftIdentity and Microsoft Utility, WTPS SharePoint, FDA GxP and 21 CFR Part 11 regulations, and GLP.

Confidential, Bloomfield, CT

Sr. Project Manager

Responsibilities:

• Responsible for implementing the first phase of the Service - Now Suite of Service Management products, including Service Catalog, Change, Incident and Problem Management, Reporting, Field Service and Asset Management.
• Led project from analysis through implementation using ITIL framework, best practices and Six-Sigma.
• Only 1 of 6 project teams to successfully complete implementation within the 6-month timeline.

Confidential, Branford, CT

Information Technology Director

Responsibilities:

• Developed a Consulting Services Division offering systems integration and implementation of leading Financial
• Services, Banking, Mortgage and Secondary Lending Software to commercial clients.
• Accountable for pre and post - sales support, business development, key account management, P & L, revenue generation, project management, compliance and client relationship management.
• Responsible for legal contract creation, negotiation and management.
• Direct management of portfolio projects depending on resource availability, client s needs and skills required.
• Instrumental in securing the largest sale of an LOS System in the history of this 25-year-old leading software development company.
• Devised synergistic partnership with new business partner effectively expanding professional service offerings for BCP and Regulatory Compliance for small banks and mortgage lenders, substantially increasing revenue and securing yearly annuity income.
• Implementedinterface to CognosReport Net, satisfying clients need for business intelligence and complex financial analysis tools.
• Created standard report templates and validation checklists to enable rapid report development, reducing errors and testing timelines, while decreasing development times by 25% using Crystal Reports and Cognos Report Net.
• Designed company web-site showcasing Products, Partners, Solutions and Professional Services, integrating real-time correspondence.
• Utilized Project Tools: Microsoft Project, Visio, Excel; Cognos BI, Crystal Reports and Business Objects
• SQL Server, Windows 2000/XP/NT, AIX

Confidential, New Haven, CT

IT Program Manager

Responsibilities:

• Information Technology liaison to the business responsible for systems analysis, requirements and facilitation of application development processes, testing and implementation through IT.
• Responsible for needs identification of hardware and software requirements, project schedule creationmanagement and communication, requirements and schedules, risks and issues.
• Member of cross - functional program communication team.
• Within 2 months assumed management for entire U.S., centralizing project responsibility, executive project reporting and communication; reporting to Technical Program Director and PMO.
• Independent Contractor - Legal Attended paralegal program while working as a paralegal and independent consultant.
• Under the supervision of an attorney performed legal research, contract development and review, drafted court orders and facilitated court filings.
• Several years of experience in pro-per legal representation and criminal prosecution.

Confidential, San Francisco, CA

Program Manager, Business Analyst

Responsibilities:

• Developed and implemented consolidatede - recruiting and HR staffing processes for PeopleSoft Corporate Staffing and IT Human Resources Department.
• Responsible for identifying systems requirements, RFP, software selection and outsourcing analysis, including vendor viability and ASP contract negotiations for HR Human Capital Management product.
• Program included CRM and XML analysis, integration to PeopleSoft 7.5/8.0.
• Secondary project involved review of PeopleSoft s Benefits program and recommend process and program improvements.

Confidential

Program Manager, Senior Analyst

Responsibilities:

• Responsible for business/functional requirements, technical documentation and user guides, business process engineering (BPA/BPR) and design for leading Internet Service Provider.
• Program included service delivery, provisioning, billing and CRM interfaces, integration of e-commerce partner(SBC) services and systems.

Confidential

IT Director

Responsibilities:

• Designed and implemented IT Methodology, QA, and Change Management processes for Fortune 100 Insurance Services Provider.
• Project included RAD tools analysis and infrastructure requirements, design and implementation for IT. Responsible for Business Analysts and System Developers.
• Y2K project initiation, analysis and compliance of proprietary health insurance products,financial/banking services software and sales contact and management systems.

Confidential

IT Vice President

Responsibilities:

• Responsible for implementing LSAMS Loan Services System for Finance and Mortgage Lending Services, including funds transfer and EDI interfaces.
• Analyst/Manager Disaster Recovery, Security and Business Resumption Plan.
• Application Development manager, financial/banking applications and e - commerce. Manager AS400 Help Desk and LSAMS support.

Confidential, Pleasanton, CA

Responsibilities:

• Privately owned Software Consulting firm specializing in Financial Systems, Distribution and Manufacturing Applications, IT Operations and Networking Services.

Confidential

Senior IT Consultant to Executive

Responsibilities:

• Director IT Applications, responsible for implementation of web-based applications, intranet/internet development.
• Senior management consultant reporting directly to C level executives. Responsible for IT and business analysis, evaluation and recommendation of global IC manufacturing and distribution system, including RFP process, RDBMS and ERP requirements and design, offshore procurement and sourcing.

Confidential

IT Application Development Manager

Responsibilities:

• IT Development Manager responsible for Financial Systems, Logistics and Supply Chain management, EDI service integration and IT Help Desk.
• Designed and implemented RF warehouse automation system including electronic bar coding, manifesting, financial systems integration and reporting.

Confidential

IT Director

Responsibilities:

• JDE World Systems Development/Implementation (Finance and Manufacturing applications).
• Director of applications, operations and telecommunications departments.
• Managed vendor relationships, purchases and support contracts. JDE software developer.