SUMMARY:

• Senior Change Manager, Project Manager and Strategy Consultant with more than 20 years of experience working in both business and IT environments. Proven expertise in communications management, risk management, process improvement and strategic planning. Special niche in working with cross - functional teams to implement desired change, by overcoming challenges, mitigating risks, and helping people adapt through change.
• Change Management
• Risk Management
• Communications Management
• Strategic Planning
• Project Management
• Cross-Functional Team Leadership
• Process Improvement
• Coaching/Mentoring
• Negotiation & Facilitation

PROFESSIONAL EXPERIENCE:

BUSINESS INITIATIVE MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Manage and support major company-wide risk initiatives such as the Sales Practices Program, Confidential ’s new Risk Target Operating State initiative, and the Policy Management initiatives.
• Lead and engage change management efforts by providing proactive communications to key stakeholders, including developing change management strategies, plans and key artifacts.
• Manage a plethora of business-as-usual or office support functions for CERG, including the Shared Risk Platform (SHRP) tool; Corporate Risk Line-of-Sight process; the Staffing Adequacy Plan; Corporate Risk Dashboard; and annual Corporate Risk Strategic Plan.
• Serve as a mentor and coach to teammates, providing on-going consultation and advice. Also work closely with upper management on a daily basis.

SENIOR PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Provide project management expertise within the Enterprise Risk Management (ERM) Project Management Office in support of large-scale initiatives across various key risk types.
• Manage initiatives leveraging best practice project management processes and tools to track overall progress, minimize risk, and provide upper management with status reports.
• Work with the Line of Business subject matter experts to identify root causes, develop effective issue resolution and remediation approaches, and execution plans.
• Facilitate weekly project meetings, manage project timelines, track issues and risks to resolution, and prepare executive status reports.
• Develop communication and plans and participate in tracking business performance metrics. Also serve as a coach and mentor to the staff and others.

SENIOR CHANGE MANAGEMENT CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Provide change management responsibilities in support of the Bankruptcy Remediation initiative, working under a Program Management structure involving 25 workstreams.
• Manage 11 critical work segments requiring cross-functional coordination, communication, influence and negotiation skills. Also manage several other Change Managers.
• Work with the Line of Business subject matter experts and process owners to identify root causes, develop effective remediation approaches and execution plans.
• Facilitate weekly project meetings, manage project timelines, track issues and risks to resolution, and prepared executive status reports.

SENIOR CHANGE MANAGEMENT CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Drove appropriate change management rigor across various project workstreams, leveraging the following core competencies: issue/risk management, interdependency management, stakeholder/engagement management and schedule/milestone management.
• Identified and communicated with project stakeholders as necessary to resolve key business decisions, eliminate surprises, and provide transparency on project issues, risks and statuses.
• Served as a liaison between IT and business stakeholders to help business stakeholders understand how solutions will impact existing processes and systems. Also facilitated agreement on solutions that spanned across different processes and technology elements.
• Assisted service delivery executives in establishing BAU support models and organizational designs, as required.
• Facilitated end-user testing, implementation, and and ensured that all projects adhered to the Program Project Risk Tool (PPRT) requirements, which was Confidential ’s change management compliance Tool.

SENIOR COMMUNICATION MANAGEMENT CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Provided program oversight for several key initiatives, reporting directly to Senior Management. Coordinated work across three project teams, conducting routine status meetings, and documenting potential risks, issues and key metrics.
• Developed executive level communications and implemented process improvements.

SENIOR CHANGE MANAGEMENT CONSULTANT

Confidential

Responsibilities:

• Served as a Sr. Change Manager on a global information security initiative to ensure proper controls around User ID provisioning, de-provisioning and authentication.
• Created detailed end-to-end foundational processes to help people adopt and manage through change.
• Responsible for also leading a project team comprised of mostly business analysts on an enterprise-wide global information security initiative involving the implementation of adequate controls around the use of service accounts or non-human IDs.
• Managed several on-going deployment efforts, tracking progress against a comprehensive project plan and managing risk through a detailed issues and risk log.
• Interfaced with senior management on a daily basis and provided daily and weekly status reports to manage stakeholder expectations.

SENIOR COMMUNICATION PROJECT LEADER

Confidential, Charlotte, NC

Responsibilities:

• Served as the Communication Project Leader for an enterprise-wide IT initiative (Application Decommissioning Program) that impacted mostly all Lines of Businesses.
• Responsible for the development and execution of a robust integration communication plan, designed to reach virtually all impacted audiences at Wachovia.
• Developed major announcements, executive presentations and status reports, including user materials and key program artifacts.
• Interviewed subject matter experts, including senior executives, managers and architects.
• Maintained editorial standards and managed the Program Office SharePoint site.

SENIOR COMMUNICATION PROJECT LEADER

Confidential, Charlotte, NC

Responsibilities:

• Served as a Senior Project Communication Leader for the Personal Computer Encryption project that was charged with encrypting over 123,000 legacy Wachovia PCs.
• Created a comprehensive communication plan that served as a model for the program.
• Served as a mentor and coach to the various workstream project managers and supported the Program Manager and senior project manager with project coordination and high-level management tasks.

SENIOR COMMUNICATION PROJECT LEADER (BASEL II)

Confidential, Charlotte, NC

Responsibilities:

• Served as a Senior Project Manager and Communication Leader for the Risk Information Strategy & Governance Group (RISG). Responsibilities included planning and implementing key communication strategies for the Basel II regulatory initiative.
• Primary focus centered on the RDS (Risk Data Strategy) Initiative involving the building of a risk information warehouse.
• Provided senior leadership with subject matter expertise on stakeholder communications and conducted gap assessments.
• Developed and executed communication plans for new releases, involving user and stakeholder awareness communications.

SENIOR COMMUNICATIONS CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Responsible for developing and implementing communication strategies, plans and campaigns in support of IT Transformation’s Service Management deliverables to the enterprise. (Required knowledge of Information Technology Infrastructure Library.)
• Produced executive/senior-level presentations for upper management and key stakeholders. Also developed key messages and communiqués for various audiences.
• Worked closely with the internal communications staff and Corporate Communications to leverage global delivery channels.
• Reported directly to the Head of IT Transformation and to the senior level person on the business side responsible for IT Transformation.

DIRECTOR OF MARKETING & COMMUNICATIONS

Confidential

Responsibilities:

• Reported directly to the Executive VP of Confidential, managing a staff responsible for developing the division’s marketing and communications strategy.
• Managed the Corporate Marketing & Communications business unit relationship and identified cross-market opportunities.
• Developed communications campaigns on strategic initiatives, including acquisitions, mergers and downsizing activities, and developed effective sales presentations for national sales conferences.
• Designed and managed the division’s intranet site and hosted quarterly employee Town Hall meetings and Corporate-sponsored charitable fundraising campaigns.

SENIOR COMMUNICATION MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Responsible for high-level communication coordination, facilitation and implementation across Confidential, providing leadership, and mentoring expertise.
• Oversaw the day-to-day activities of the Communications Team in support of 4 lines of businesses, developing press releases, executive presentations, sales conference presentations, and national cover stories.
• Worked closely with Senior Business Leaders and partnered with Corporate Communications and Marketing to define and execute robust communication strategies.
• Also developed the division’s 1st intranet site.

VP, Program Management Office, Capital Markets Technology Division

Confidential, Charlotte, NC

Responsibilities:

• Co-developed and established the 1st Program Management Office in Capital Markets.
• Managed cross-organizational process initiatives and projects, requiring strong communications and project management expertise.
• Wrote and developed all key departmental communications, serving as a strong mentor and coach for the Program Management Office.
• Designed and managed a model intranet site for an enterprise-wide effort.

SENIOR PROJECT COMMUNICATION LEADER

Confidential, Charlotte, NC

Responsibilities:

• Oversaw the day-to-day operation of a communications staff and developed and executed strategies within Capital Markets for communicating effectively to external customers, strategic partners, executives and employees.
• Leveraged multiple delivery channels.
• Developed Executive and Senior-Level presentations on the bank’s Y2K preparedness and designed, developed and maintained a model employee Y2K intranet site.

SENIOR PROJECT CONSULTANT & BUSINESS SYSTEMS ANALYST

Confidential, Charlotte, NC

Responsibilities:

• Lead a cross-functional project team in requirements gathering for a common lease and loan origination system, using strong communication and project management skills.
• Served as the business systems analyst on Auto Finance’s loan origination system.

SENIOR PROJECT CONSULTANT, Vice President, Call Center

Confidential, Charlotte, NC

Responsibilities:

• Managed large-scale, cross-functional projects affecting millions of call center customers, leveraging strong project management expertise.

REDESIGN PROJECT LEADER AND COMMUNICATION MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Responsible for developing, executing and maintaining communication processes, tools and news vehicles for 2500 employees within the Division.
• Served as the Redesign Leader for developing a Key Performance Indicator (KPI) tool for marketing Automation to its customers.