SUMMARY:

• Skilled Business Analyst with over 8 years of business analysis experience in healthcare, public health sciences and course and skills applications, while currently working toward obtaining a Certified Scrum Product Owner . Proven ability to manage multiple projects while meeting tight deadlines and schedules. Possessed reputation as a self - directed professional with excellent analytical and communication skills with an additional 20 years of understanding of accounting, financial and operational management.
• A proven record of for performing all work within SLA contractual agreements while consistently maintaining the integrity of all financial data. Specialized expertise project management and project analysis within the healthcare and accounting industry. Moreover, possession of strong relationship building skills and effective collaboration with management, colleagues, vendors, and clients.

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner / Sr. Business Systems Analyst

Responsibilities:

• Lead a multifunctional development team to create a vision, develop and enhance applications daily
• Liaison between business stakeholders and development team
• Manage 26 Red Hat and applications of the IT and team
• Manages relationships and communications with the business stakeholders and prioritizes IT and s Applications (ITTCAPPS) services deliverables.
• Facilitates requirements, elaboration, and grooming workshops/sessions to identify and capture functional and technical requirements.
• Confirms signoff for artifacts related to methodologies and process that have been enhanced, changed, and deployed into production.
• Employed Agile tools such as Jira, Slack, Smartsheet, and Azure DevOps.
• Collaborate with development team manage scope and project schedules, from commencement to deployment. Manages tasks and project life cycle phases such as identifying requirements, documentation, process flows and conditions, etc.) to suit customer targets and requirements.
• Manages approved projects, outlining scope, project timelines, and deployment of solutions into production.
• Assist in testing and development documentation, application manuals, and knowledge resources from investigation, analysis, and developments.
• Translate business strategies and business feedback into requirements and user stories in Jira and Smartsheet to capture business needs and address pain-points of applications
• Utilizes Scrum Agile methodologies through the Software Development Lifecycle (SDLC)
• Works with and assist Product Manager to translate from a high-level standpoint, the company vision and strategy into executable plans. Communicates and collaborates with internal business to identify where application can be improved, examine user requirements, scope, and documentation of high-level features and functionality
• Utilization of CRM (Salesforce) solution for API requirements
• Perform technical specifications and criteria with CRM Service Deliverable Methodology
• Knowledge and utilization of agile/scrum methodology
• Create UI/UX wireframe mockups for architecture development and design.
• Create process/workflow diagrams for current and future state architecture design
• Perform change management duties such as request, prioritize, schedule, and implement change request for the stakeholders with Jira, and ServiceNow
• Develops technical/solution requirements for requested clarifications for a mutual understanding between the development team and business stakeholders
• Manage and prioritize Product Backlog to achieve goals and tasks
• Knowledge of AWS S3 Microservices, Kubernetes, Oracle EBS (Projects, Project Accounting, Cost, AR and Cash Management), ServiceNow, and Jira

Confidential, Tallahassee, FL

IT Business Systems Analyst/Product Owner

Responsibilities:

• Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.
• Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.
• Provide Business Analyst coverage for FL Medicaid subsystems (Oracle 19c): Managed Care, Buy-In, Third-Party Liability, and Claims Processing (Encounter, Fee for Service, Processing, Billing)
• Detailed knowledge of 837/835 EDI and WebPortal formats including all segments to process and produce multiple claim types
• Documentation of business impact of the software to the operational environment within iTrace
• Perform change management duties such as request, prioritize, schedule, and implement change request for the stakeholders.
• Utilization of project management skills of requirements management and change management processes of current workload to ensure release to production.
• Create test scenarios to be used in functional testing and the business applications in order to verify that client requirements are incorporated into the system design.
• Research and identification of the appropriate solutioning to system issues.
• Implementation of Oracle HR and OTL: Use Oracle application to setup functions, menus, user responsibilities, flexfields, timeframes, sets of elements need, rules for time management, data entry and acceptance approvals.
• Setup of workflow and security setup with responsibilities
• Time Labor requirements and specifications, including specific flexfields.
• Defining clear entry of time, acceptance approval, and rule retrievals by mapping and elements needed for customization of imports/deposits and configuration of timecards
• Development of structures for time management and policies for wage policies and rotation for OTL rules for wage calculations.
• Assists in developing and modifying systems requirements documentation to meet client needs.
• Participates in meetings with clients to gather and document requirements and explore potential solutions.
• Executes functional and systems tests from existing test plans. Assists in analyzing system test results in various phases.
• Perform system analysis with Oracle SQL, TOAD reporting tools and Python solution as-is business process to a to be business process
• Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project.
• Perform written SQL queries for data mapping of UI tables for claims data analysis and systematically formatting data.
• Knowledge of Florida MMIS billing cycle and capitation payment process for Managed care subsystem
• Application of new business processes and technological tools for software augmentation and improvement

Confidential, Tallahassee, FL

IT Business Systems Analyst

Responsibilities:

• Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities
• Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.
• Provide Business Analyst coverage for FL Medicaid subsystems (Oracle 19c): Managed Care, Buy - In, Third-Party Liability, and Claims Processing (Encounter, Fee for Service, Processing, Billing)
• Detailed knowledge of 837/835 EDI and WebPortal formats including all segments to process and produce multiple claim types
• Documentation of business impact of the software to the operational environment
• Utilization of project management skills of requirements management and change management processes of current workload to ensure release to production.
• Create test scenarios to be used in functional testing and the business applications in order to verify that client requirements are incorporated into the system design.
• Research and identification of the appropriate solutioning to system issues.
• Assists in developing and modifying systems requirements documentation to meet client needs.
• Participates in meetings with clients to gather and document requirements and explore potential solutions.
• Executes functional and systems tests from existing test plans. Assists in analyzing system test results in various phases.
• Perform system analysis with Oracle SQL, TOAD reporting tools and Python solution as-is business process to a to be business process
• Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project.
• Perform written SQL queries for data mapping of UI tables for claims data analysis and systematically formatting data.

Confidential, Tallahassee, FL

Business Analyst, Software QA

Responsibilities:

• Performed daily Triage activities on Maintenance and Operations (M&O) tickets with FSFN (SAP platform) associated issues
• Pulled triage report for M&O tickets and setting SLA Severity levels for prioritization.
• Created ClearQuest numbers so developers can track, analyze, and provide proper resolution of FSFN issues.
• Led Daily Triage meeting with Dept. of Children and Families client for proper escalation and resolution.
• Performed system testing for fixes of code and known data hammer before being pushed to various environments such as UAT, DEV, and PROD.
• Worked with developers to perform root-cause analysis (RCA) and preliminary problem diagnosis with system testing of code and data hammer fixes.
• Facilitated, and coordinate reporting and tracking of software and system testing functions
• Developed, created, and performed test cases to meet requirements and user stories of the agency throughout each phase of testing of software inclusive of unit testing, user acceptance, and regression.
• Employed Agile tools such as Jira, Slack, Smartsheet, and Azure DevOps.
• Examined testing documentation resolution for a high-level reporting of discoveries and finding
• Investigated and read the documentation for the development of testing procedures and approaches
• Performed the applicable QA testing for web and applications throughout numerous browsers and mobile platforms such as tablets and smartphone
• Performed smoke testing to discover segregate defects within the application or software for tracing of discrepancies and irregularities stumbled upon during normal testing and assigning SLA or severity code for prioritization of work.
• Traced fixes pushed to software through to completeness
• Communicated testing findings, resolutions, and various pertinent data and evidence to aid developers and project management groups
• Guided physical and automated QA testing of newly implemented and enhanced applications
• Performed regression testing relevant to all changes and code fixes to remedy the defect
• Troubleshooting of defects and issues and deliver an efficient resolution to developers
• Logged and traced all testing documentation cycle and defects for on consult if they arise again for remedy
• Coordinated with the stakeholders and Project Management group to confirm that Testing team is compliant with scheduling and project deliverables
• Maintained QA procedural documentation and is periodically updated.
• Perform system testing for CQs to confirm fix has been pushed and issues have been resolved to allow the user/customer to move forward with other pieces of work within FSFN application
• Act as a backup to the Maintenance and Operations Team Lead
• Organizes and maintains all quality assurance and independent verification and validation documentation required.
• Ensures compliance with recognized standards and practices.
• CRM solutioning via Salesforce platform
• Fulfill technical requirement through CRM Service Deliverable Methods
• Reviews documentation for completeness, accuracy, and correctness.
• Presents results and troubleshoots technical problems within the FSFN application.
• Provides recommendations for quality improvements.

Confidential, Tallahassee, FL

IT-Business Analyst Consultant

Responsibilities:

• Employed Agile tools such as Jira, Slack, Smartsheet, and Azure DevOps.
• CRM solutioning via Salesforce platform
• Fulfill technical requirement through CRM Service Deliverable Methods
• Creation of report specifications to provide to vendor for system reporting logic
• Streamlining of processes and procedures for STMS Travel System (Salesforce)
• Provide consultancy on all accounting functionality and User Interface for parallels system standup to current accounting system (FLAIR) for Federal Regulations and GAAP Standards
• Understanding of 9 Validation FLAIR files (Expansion Option, Expansion Set, Title file, Contract, Program, Account Description, and Vendor Employee) data mapping within Access application
• Attending Weekly Project Integration- UAT Status Meeting for outstanding items that may need for execution and DFS validation
• Collaborate with vendor to ensure all requirements of the STMS Guidelines list and contract is met for DMS (Department of Management Services)
• Build and maintain external and internal consultants and stakeholder relationships to ensure the quality project delivery and accountability
• Other IT and Operations duties for State Travel Management support
• Maintenance of SharePoint for STMS required documentation and files Other Ad-Hoc projects given by Project Manager

Confidential, Tallahassee, FL

Business Operations Analyst/Billing and Vendor Management

Responsibilities:

• Conduct day to day MFMP billing activities, including coordination with other team members (mainly the Fee
• Processing Tier 2 and Tier 3 staff) to conduct outbound calls / outreach to vendors about required MFMP payments
• Providing monthly required reports by deadline through use of consistent, accurate and reliable data analytic efforts
• Maintain the process documentation related to transaction fee collections for MyFloridaMarketPlace
• Coordinate collection activities with DMS collections’ vendor, including oversight of Department of Management
• Services collections list and confirmation of the collections list prior to sending to vendor
• Conduct collections reconciliation analysis to ensure MFMP records match collection agency efforts
• Provides overflow phone, email, and other support to team members on as needed basis
• Escalates issues as necessary and follows through on each issue to see it through to its resolution
• At the direction of the Billing & Collections Lead, satisfy Ad-Hoc data analytic needs as necessary for effective running of department (including but not limited to: FLAIR analysis, vendor activity summaries, etc.) on the SAP ARIBA platform
• Knowledge of vendor management from the point of requisition (procurement) through to invoicing and payment processing
• Understanding of Punch-Out Catalog and CIFCIF formats all-encompassing of search variations and distinctions
• Collaborate with Billing & Collections Lead in addressing continual improvement needs as necessary
• As project needs and priorities are shifted, the above responsibilities may be adjusted or expanded to meet client service and contract compliance needs
• Performed portal to vendors, vendor onboarding and setup
• Analyzes and solves problems that are low complexity and may be routine in nature where answers that can be readily obtained.
• Implementation of Oracle HR and OTL: Use Oracle application to setup functions, menus, user responsibilities, flexfields, timeframes, sets of elements need, rules for time management, data entry and acceptance approvals.
• Setup of workflow and security setup with responsibilities
• Time Labor requirements and specifications, including specific flexfields.
• Defining clear entry of time, acceptance approval, and rule retrievals by mapping and elements needed for customization of imports/deposits and configuration of timecards
• Development of structures for time management and policies for wage policies and rotation for OTL rules for wage calculations
• Interacts with peers within Confidential before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Confidential .
• Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments.
• Decisions impact own work and may affect the work of others.
• Support, knowledge transfer, and development of Billing and Collections
• Individual contributor as a part of a team, with a focused scope of work

Confidential, Baton Rouge, LA

Project Cost Analyst

Responsibilities:

• Tracking the cost of cost centers associated with Turnaround project
• Identifying and monitoring all costs and identifying anything that is unusual.
• Entering and Tracking billable hours in TSLV Labor against project
• Applies codes, totals, batches, enters, verifies and reconciles transactions such as payables, accounts receivables, purchase orders and invoices
• TSLV system administrator; upload of rates of vendors
• Setup vendor contract into system
• Audit invoices to ascertain all discrepancies that may be system related or entered incorrectly by timekeepers
• All other task assigned by Project Mgr. and Finance Mgr. invoices are in line
• Establish & analyze Company procedures to ensure all costs and invoices are in line
• Develop and utilize cost projection tools to enable the maintenance team to project spending on a weekly basis.
• Know and monitor all PO’s to ensure prompt payment and accruals.
• Work with the site contract administrators to deliver accurate spending and projection data.
• Work with maintenance, Scheduler, and Planners to develop and utilize an accurate job cost estimating process
• Develop and generate reports for maintenance contract historical spending and projection
• Participates in team meetings and teleconferences to discuss project status
• Converses regularly with project managers, upper management and clients on project invoicing status/issues. Reviews client contracts for agreed upon rates from negotiations and bids Estimates formulates and releases change process for bills, and invoicing.

Confidential, Thomasville, GA

Corporate Accountant

Responsibilities:

• Fixed Assets Reporting (Entering new assets into Sage to be accounted for, Depreciation and General Ledger Posting Reports, etc.)
• Cash Management (sales, cash receipts and disbursements) and management of bank accounts
• Process daily funding (wires, ACHs, and payroll)
• Manage monthly forecasting and sales reporting of TECT and Aerospace locations
• Set up vendors and employees on Vendorin website and Epicor 9 system for ACH electronic payment
• Maintain vendor relationships and communication of updates with accounts setup
• Coordinates testing for IT projects and vendor issues that attribute to accounting system resolution and process improvement.
• Performed month-end close process and ensured compliance with accounting deadlines (close General Ledger for all locations)
• Analyze monthly P&L’s for questionable accounting variances.
• Monthly/Annually Salary Headcount reporting
• Entry of previous and current day disbursements out of primary accounts
• Perform ad hoc projects for Controller and AP Manager
• Communication and relaying of vendor compliance statuses that effects multiple sectors of the organization.
• Generated and prepared monthly reports to be presented to management
• Maintaining and resolving billing system issues
• Accounts Payable (payment of invoice and crediting of accounts), and completing of wire request to fund account for payments
• Managed month-end close process and ensured compliance with accounting deadlines (close General Ledger for all subsidiary companies)
• Analyze monthly P&Ls for questionable accounting variances.
• Prepare Daily Expense Forecast (payroll, rents, wires, Libor/SwingLine loan, etc.)
• Maintain monthly/weekly Cash and Sales Projections and Forecast
• Maintain Excel spreadsheets for accurate reporting and tracking

Confidential, Philadelphia, PA

Tax and Compliance Accountant

Responsibilities:

• Perform complete and accurate reconciliations of tax accounts in a fast-paced environment
• Ensure sales and use tax rates are accurate for multiple business units
• Process of high volume of incoming and outgoing mail, including regulatory notices and inquiries
• Assist the Corporate Tax and Treasury Departments with requests and analyses
• Prepare work papers for the preparation of annual income tax returns and monthly sales and use tax returns
• Assist with state sales and use tax audits between the profit centers and the auditing authority
• Monitor current procedures and identify areas for process improvement for SAP platform
• Perform ad hoc projects and analyses at the request of management
• Prepare and review other various tax filings: Annual Reports, Intangible Tax, Corporate Commercial Rent Tax, Personal Property Tax, Canadian Tax (PST, GST, HST)
• Ascertain all sales and property tax bills are paid before due date to avoid penalties and interest
• Prepare monthly journal entries, including inter-company journal entries, truthful reporting of value tax liabilities and record tax payments.
• Maintain the tax system reflecting reconciled and addressed assessments
• Dispute and appeal sales and property tax bills for erroneous assessments
• Evaluate sales and property tax assessments and make judgments on appealing assessments.
• Review and provide resolution sales property tax correspondences obtained from the tax authorities Reconciliation of tax accounts
• Strong working knowledge of sales and use tax concepts
• Ability to perform tax research and communicate results
• Familiarity with Sales Exemption s
• AP Experience, Experience with, Microsoft Office, Excel, and Pivot Tables
• Handle property tax 1099 and 1042
• Payroll Tax (withholding) all jurisdictions (50 states) (quarterly and annual reporting)
• Prepare monthly, quarterly, and annual tax returns for all jurisdictions (50 states)

Confidential, Philadelphia PA

Project Accountant/Analyst

Responsibilities:

• Ascertain budgets and maintain revenue/time & expense generated on projects.
• Setup of various projects for Fortune 500 companies for pension valuations, insurance, surveys, accounting disclosures, etc.
• Process revenue write downs, write ups and budget increases requested by PM and CCA Perform Budget Analysis on various projects.
• Experience working with outside/offshore clients to achieve project/system, data, and project goals.
• Exhibit of problem-solving skills and issue resolution skills.
• Experience working with a large international firm
• Provide consult/advise on issues that may occur on projects to PM or client to adequately maintain project.
• Report to PAU Manager
• Interaction with different levels of management.
• Revenue Recognition and Project Management in a Service Accounting Industry
• Knowledge of Contracts and Service Agreements
• Project setup according to service offering or contract specifications Create budgets for newly setup projects and maintain existing projects Track raw and accrued revenues.
• Responds to email request concerning projects in a timely manner
• Process monthly invoices in the Oracle Projects system according to service agreement and contract terms.
• Respond to request and changes sent via Outlook on projects within a 24 to 48hr time frame from PMs and CCAs.

Confidential, Blue Bell, PA

Sales and Use Tax Supervisor/Lead

Responsibilities:

• Analysis Credit Card receipts to ascertain if purchased items are taxable or non-taxable.
• Monthly Account Analysis or Reconciliation, Clear and pay all tax returns penalties
• Prepare Annual Reports and Census Reports and Surveys, Assist in audits for states
• Maintain exemption s for vendors, Issue tax codes as needed
• Maintain and Update Sales Tax Schedule, Reports to Tax/Accounting Manager
• Supervise Tax Associate, Request property tax payments, update annual property tax calendar, conduct state tax analysis if requested by Supervisor, Reconcile Tax accounts to General ledger
• Maintain Sales Exemption AS400 Database (upload sales exception s)
• Issue tax codes as requested by customers, Reports to Compliance Manager
• Assist in month end close, Request renewal of exemption s of customers
• Maintain exemption statuses, Prepare and Generate monthly reports to present to management, Assist in accounting system conversion to SAP.
• Reconciliation of tax roll forwards
• Preparing tax schedules for internal controls
• Calculating of sales and use taxes
• Strong working knowledge of sales and use tax concepts
• Ability to perform tax research and communicate results

Confidential, Atlanta, GA

Motor Fuel Accountant

Responsibilities:

• Enter terminal data from FuelQuest orders
• Verify tariff amounts on fuel invoices and forwarding to AP for payment
• Track Sales/Inventory Control of Bulk Fuel through various accounting systems
• Prepare monthly Account and Bank Reconciliations
• Maintain Fuel Inventory Access Database
• Managed month-end close process and ensured compliance with accounting deadlines (close General Ledger for all subsidiary companies)
• Analyze monthly P&L’s for questionable accounting variances.
• Invoice Reconciliation/Billing and calculating freight rates, state to state taxes, fuel and excise tax for invoice billing. Issuing credits and rebills to vendors accounts.
• Supervised 4 people within Invoice Reconciliations
• Making necessary decisions to credit holds and to left credit hold.
• Maintaining and resolving billing system issues
• Accounts Payable (Payment of invoice and crediting of accounts), and completing of wire request to fund account for payments
• Generated and prepared monthly reports to be presented to management
• Knowledge of Oracle Financials and General Ledger 11i
• Knowledge of Web ADI Journal
• Microsoft Office, Excel, Pivot Tables