SUMMARY:

• Self - motivated Sr. Business Systems Analyst Consultant with over 18 years of experience providing creative, on-time solutions in requirements gathering, technical writing, documentation, project management, process improvement, QA, data analysis, technical support,, and programming, with progressive experience, job tasks and responsibilities in the financial, telecommunications, engineering, healthcare, academic, and government sectors.
• Systems requirements gathering and documentation using traditional Waterfall methodologies.
• User story requirements, Epic, and acceptance criteria documentation for Agile/SCRUM sprint cycles.
• Quality assurance, regression, integration, User Acceptance Testing (UAT), and test plan development.
• SQL, ad-hoc reporting, data analysis, Black Knight web services, business intelligence platforms, and data analytics.
• SharePoint Development and team site set up of web parts, content, lists, libraries, workflows, and permissions.
• Project management using MS Project and Smartsheet to track project schedules, resources, and dependencies.
• Experienced within all phases of the Software Development Life Cycle (SDLC), including change management.
• Excellent verbal and written communication skills
• Strong problem-solving, analytical, and technical aptitude
• Excellent leadership, mentoring, and negotiation abilities
• Flexible team player, capable of adapting to rapidly changing business cultures
• Detail-oriented

TECHNICAL SKILLS:

Applications/Tools/Methodologies: PMI, Agile, Scrum, Kanban, Waterfall, CMMI, and Balanced Scorecard methodologies. Confluence, Team Foundation Server (TFS), Jira Oracle SQL Developer, MS SQL, OraExcel, Apex, VMBC, Clarity, WebCSR, Tableau HP Quality Center, Bugzilla, Zendesk Microsoft Office, Visio, MS Project, Smartsheet, Outlook, Word, PowerPoint, Excel Pivot tables, Access Data Warehousing, Webfocus, schemas, ad - hoc reporting, SAS, Lotus Notes Process Modeling, Use Cases, UML TCP/IP, routers, and basic networking concepts Windows 2010, 7, 8, XP, Vista, OS/2 TSO, 3270, HP-Unix, vi Editor Telecom: BOCRIS, DOE, LMOS, TAFI, PVCS Google Chrome, Internet Explorer, Safari, Firefox Sarbanes-Oxley (SOX) HIPAA

PROFESSIONAL EXPERIENCE:

Senior Business Systems Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Facilitating requirements gathering meetings to document user story requirements for product change requests.
• Collaborated with the Business, Development, and Quality Assurance teams to perform UAT testing.
• Created and update user documentation on the team’s existing SharePoint site.
• Constructed and maintained an Excel UAT testing file to document the test steps for UAT testing post deployment.
• Applications: Application Lifecycle Management (ALM), Visio, SharePoint, Word, Jira.

Business Analyst - ProSource IT

Confidential, Coral Gables, FL

Responsibilities:

• Requirements gathering, technical writing, and documentation of enhancement requests for Release Management.
• Created process flow diagrams, Agile/SCRUM requirements, user stories, and acceptance criteria.
• Ad-hoc SQL querying of consumer and financial database tables for research and requirements gathering.
• Collaborated with Black Knight third-party vendor for data analysis, analytics, and research of financial data.
• Maintained an Excel status work log of current and completed Requirements to hand off to QA and Design.

Senior Business Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Created Agile User Stories and Acceptance Criteria for an online Loan Management System (LMS).
• Created end user documentation to store in the SharePoint teamsite enterprise-wide knowledge base.
• Collaborated with Product Management, Development, QA, and Client Services to assist with backlog tickets.
• Maintained a work backlog tracking spreadsheet for upload into the SharePoint team site.
• Created end user documentation to store in the SharePoint teamsite enterprise-wide knowledge base.
• Created TFS tickets to help prioritize the work backlog for new Sprint cycle product enhancement requests.
• Provided maintenance support of the Product Management dedicated test environment site.

Senior Business Analyst (Remote)

Confidential, Miami, FL

Responsibilities:

• Updated system requirements documents stored in the SharePoint team site for new product releases.
• Facilitated remote requirements gathering sessions with offshore teams to define software business requests.
• Documented current processes and gathered user requirements using Waterfall development methodologies.
• Updated Quality Center for SOX Compliance to track software deliverables for UAT testing and deployment.
• Travelled to the client site in Maine and New Hampshire for status meetings with stakeholders and management.
• Applications: SharePoint, PowerPoint, Excel, Word, Visio, Outlook, HP Quality Center, Webex, and Lync Meeting.

Senior Business Analyst

Confidential, Miami, FL

Responsibilities:

• Captured, documented, and reported SafeLink wireless customer escalations for tracking and resolution.
• Documented current processes within SafeLink Operations to ensure account information data accuracy.
• Provided ad-hoc querying and reporting for Subscriber Services to implement future best practices.
• Documented as-is problem resolution, processes, and queries to troubleshoot future customer inquiries.

Business Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Performed Business Intelligence reporting and web analytics support to study usage, changes, and trends.
• Facilitated onshore and offshore requirements and information gathering sessions to capture project status.
• Tracked Key Performance Indicators (KPIs) of web and financial data to prepare weekly and monthly reports.
• Analyzed statistical and financial data, surveys, and reports for LATAM partner customers and subsidiaries.

Business Analyst

Confidential, Melville, NY

Responsibilities:

• Performed SQL data queries to generate ad-hoc reports as a team member of the Data Warehouse team.
• Documented software requirements for payment card transaction processing application upgrades.
• Maintained data integrity using ETL to do final route cause analysis to determine trends and anomalies.
• Documented the ETL process to do the daily validation for the total platform net card sales and transactions.
• Consulted with project managers to set up and track new project requests for process improvement.
• Updated dashboard reports using Excel Pivot tables to report to stakeholders and business owners.
• Performed unit testing and UAT of software upgrades and fixes.

Business Analyst

Confidential, Manhattan, NY

Responsibilities:

• Facilitated requirements gathering meetings with department managers to document credit risk processes.
• Documented the as-is Credit Rating business process flows within the U.S. and Commercial Groups.
• Diagrammed swim lane workflows in Visio and uploaded files to the SharePoint department portal.
• Documented the business step-by-step processes and instructions in an end-user manual.
• Conducted gap-analysis reviews to identify process gaps for implementation of best practices.
• Applications: SharePoint, Visio, Windows Vista, Explorer 7, Word, and Acrobat.

Business Analyst/Project Coordinator

Confidential, Montvale, NJ

Responsibilities:

• Provided project management support for an enterprise-wide SharePoint implementation upgrade.
• Managed portal requests for new web parts, lists, libraries, permissions, and content upgrades.
• Created project schedules to track tasks, resources, and dependencies for the PMO managers.
• Created and implemented content life cycle governance processes to ensure web content compliance.
• Created project scope documents for the Knowledge Managers to determine project feasibility.
• Facilitated status calls with a geographically dispersed project team to track project status.
• Designed wireframe mockups for usability with the Senior Web Designer for web part upgrades.
• Created use cases to accompany supporting business requirements documents.
• Participated in requirements gathering sessions to review business requirements for team site portal upgrades.
• Applications: SharePoint Designer, Cascading Style Sheets, MS Project, Visio, Excel, Word, Outlook, and PowerPoint.

Business Analyst

Confidential, North Charleston, SC

Responsibilities:

• Provided process engineering and requirements gathering support to upgrade the Dept. of VA Claims Database.
• Liaised with stakeholders to determine requirements and provide future governance and direction.
• Assisted with daily stand up meetings as a Scrum Master to manage the work backlogs for new Sprint cycles.
• Applications: IBM Rational Team Concert, SharePoint, Word, Excel, and PowerPoint.

Business Analyst

Confidential, North Charleston, SC

Responsibilities:

• Provided SharePoint Administrator support to set up new project team sites, lists, web parts, and work flows.
• Facilitated requirements gathering sessions to capture requirements for a lane gate vetting system.
• Prepared traceability matrices, test plans, and test cases to track and validate requirements.
• Created SharePoint work flows to implement and manage change requests after implementation.
• Applications: SharePoint, Visual Studio Team Test Edition, MS Project, and Excel.

Business Analyst

Confidential, Columbia, SC

Responsibilities:

• Documented requirements, provided software testing, and project management support using HIPAA Standards.
• Worked with third-party, offshore vendors to coordinate and manage outsourced project deliverables.
• Provided daily and ongoing status updates of project plan deliverables for project leads and team members.
• Analyzed and resolved daily customer problems to ensure timely resolutions and fixes.
• Facilitated requirements gathering sessions and joint application development (JAD) sessions.
• Coordinated moves of software builds through all phases of testing through implementation.
• Applications: Windows XP, Novell, MS Project, WebEx, Access, Excel, and Acrobat.

Project Manager

Confidential, Duluth, GA

Responsibilities:

• Provided project management support to the PMO for the enterprise-wide Point of Sale applications.
• Created work breakdown structures, project schedules, and risk reports using PMI/PMBOK best practices.
• Designed SharePoint portals and provided support to set up sites, permissions, lists, and libraries.
• Maintained appropriate permissions and access rights for SharePoint users within their team portals.
• Established effective working relationships with stakeholders, developers, and testers.
• Created Dashboard reports to provide high-level snapshots of all enterprise-wide projects.
• Provided review, editing, and updates of business and system requirements.
• Mentored and trained new hires to assist in transitioning to their new roles and responsibilities.
• Applications: MS Project, SharePoint, Word, Excel, Lotus Notes, PowerPoint, Visio, and Acrobat.

Project Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Provided project management support for the PMO using LEAN and Balanced Scorecard methodologies.
• Created project status reports, updates, tracking, and resolution of day-to-day project issues.
• Project liaison to coordinate change requests with stakeholders, end users, and vendors.
• Prepared functional and technical requirements for large-scale, enterprise-wide deliverables.
• Facilitated requirements gathering sessions to create business process flows and use cases.
• Provided project management support on several small and large-scale projects within the PMO.
• Facilitated project team meetings to provide project status, reports, and updates.
• Facilitated requirements gathering sessions to capture business needs and processes.
• Provided status updates and reports throughout all phases of the project life cycle.
• Developed high-level, detailed procedure documents, process flows, charts, and diagrams.
• Created budget expense reports to manage and track project expenditures.
• Prepared learning and development material and presentations to facilitate classroom .
• Applications: MS Project, SharePoint, Visio, Word, Excel, PowerPoint, Acrobat, and Access.

Licensed Sales Agent

Confidential, Atlanta, GA

Responsibilities:

• Provided fiduciary representation for client transactions through initial meetings, showings, and final closing.
• Consulted with first time buyers, investors, and executives to guide them through their real estate transactions.
• Negotiated client contracts and assisted with vendor and contractor requirements for the sellers and buyers.
• Licensed GRI, Graduate Realtor designation.

Business Analyst

Confidential, Roswell, GA

Responsibilities:

• Project team lead assigned to create documentation for a web-based digital media program.
• Facilitated requirements gathering sessions with SMEs to create BRD and SRS documents.
• Acted as a project liaison to communicate project plan deliverables between departments.
• Documented business process flows, use cases, functional, and technical requirements.
• Developed user guides, technical support manuals, and online help for web-based applications.
• Executed test scripts and created test plans using black box testing scenarios.
• Reported and escalated issues and defects to designated ownership groups and developers.
• Applications: MS Project, Visio, Word, Excel, Access, XML, Java Swing, Bugzilla, RoboHelp, and HTML.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Provided Level II call center support to troubleshoot proprietary telephony applications and networks.
• Created problem tickets using Remedy software for call center ticketing, tracking, and resolution.
• Provided technical support of ISDN and broadband networks.
• Project liaison for technical and non-technical users, SMEs, and developers to develop test plans.
• Provided classroom for new employees to troubleshoot proprietary UNIX applications.
• Performed defect tracking, status, and progress reporting of all incoming bugs and issues.
• Updated online troubleshooting documentation to ensure ISO 9001 compliance.
• Applications: Word, Excel, Visio, Remedy, BOCRIS, TN3270, DOE, LMOS, and TAFI.

Programmer

Confidential, Miami, FL

Responsibilities:

• Provided SAS programming support for data analysis and data validation for clinical trial studies.
• Managed data definitions and database schemas for data coordinators and data entry personnel.
• Created data null reports for clinical trials to report to the Food and Drug Administration.
• Applications: SAS, Word, Excel, PowerPoint, Visio, and Acrobat.

Software Engineer

Confidential

Responsibilities:

• Technical support engineer researching, supporting, and resolving internal and external OS/2 customer concerns.
• Created escalation tickets for problem and defect tracking to resolve final customer OS/2 issues.
• Applications: OS/2, vi Editor, Unix, Word, Excel, Visio, Use Cases