SUMMARY:

• A Functional Data and Business Analyst with over 5 years of successful experience in eliciting, analyzing, and documenting requirements for business processes and information systems in Insurance, automotive, legal, Mortgage, technology and Healthcare domains. Extremely detail oriented team player with strong analytical, interpersonal, communication and problem solving skills. Expert in managing multiple projects simultaneously while, executing project deliverables that meet the highest client satisfaction.
• Involved in Systems Study, Requirements Gathering, Analysis and Design.
• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Created functional specification documents for design and development.
• Analyzed and documented Business requirements and detail design of software for full understanding of businesses.
• Gathered and documented requirements that are critical to a business mission and using those requirements to design application software.
• Created use case scenarios and documented work flow and business processes. Prepared Use Cases documents.
• Used MS Visio for flow.
• Documented business workflows textually as well as in UML diagrams according to RUP for stakeholders review.
• Participated in successfully conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Participated in conducting Functional requirement specification reviews and walkthroughs with the SMEs and stakeholders.
• Involved in designing of systems with user team & developing functional specifications.

TECHNICAL SKILLS:

Business Skills: Business Process Analysis & Design, Data analysis, Data triaging, data monitoring, data migration, solving and resolving data issues, great communication skills, Data reporting, Data management and support, Business Requirement Gathering, Use Case Modeling, Project, SWOT Analysis. AS400 querying, Oracle Ebiz querying, General Business intelligence.Methodologies: Agile, SCRUM, Waterfall, RUP.

Operating Systems: Windows 2007, XP, Vista, Windows 7, Windows 8, Windows 10.

Business Applications: Oracle E - business suite (Oracle Ebiz)- front end and back end, AS400 (front end and back end), Informatica, WAV (whack a vin) tool, Business event Engine (BEE Utility), Operational Data Store (ODS), System Oriented Architecture (SOA), Transaction Utility tool (TRU tool) Microsoft Office Suite- MS Outlook, MS word MS Excel, Vlookup's, Pivot Table, Axure, Oracle SQL, Oracle CSA, Oracle CPA, Camtasia, Yardi, PeopleSoft, Facet.

PROFESSIONAL EXPERIENCE:

Data (Integrity) Analyst

Confidential, Atlanta, Georgia

Responsibilities:

• Monitoring data across all systems to ensure that data migrates properly and accurately to destination system (Oracle E - biz) suite from Source system (AS400) Analyzing data across all systems to ensure that data migrates properly and accurately to destination system (Oracle E-biz) suite from Source system (AS400)
• Solving and resolving data issues across all systems to ensure that data migrates properly and accurately to destination system (Oracle Ebiz) suite from Source system (AS400) Supporting other teams by creating incidence and problem tickets to ensure smooth data flow process. Record keeping of every Work Order detail assigned to me, and creating weekly report of all assigned work orders to team members. Participated in meetings involving Data integrity support and led several efforts to effectively communicate with external and internal team members to proffer logical solutions to impending data issues.

Business/Data Analyst

Confidential, ATLANTA, GA

Responsibilities:

• Worked as a Business Analyst in the EIS Digital Channels - Mobile Banking team, the core of SunTrust’s digital vision. Led the BA efforts of a series of features including Forgot User ID/Password, Credentials Security, EMV Debit Card PIN Change.
• Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories
• Monitored projects through the SDLC process using the Agile/SCRUM methodology
• Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis
• Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens).
• Worked independently with users to define concepts and clarify Functional and Non-functional requirements on a daily basis
• Worked with end-users to interpret the customer business needs and translate them into application and Non-functional requirements
• Facilitated the Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects
• Served as the SME for Software Change Request Process (SCR) in order to effectively manage change requests for various applications
• Utilized MS Visio to create various flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the various systems interacted
• Gathered and documented the architectural plans for migrating a Loan processing system from a legacy platform to J2EE architecture
• Utilized Rational Unified Process (RUP) for streamlining the team’s development activities.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Assisted in developing test plans, test cases and performed User Acceptance Testing (UAT).
• Traced the functional requirements through the stages of the SDLC to ensure that the requirements were fully implemented

BUSINESS ANALYST

Confidential, Lexington, KY

Responsibilities:

• Worked closely with PM and managed part of the project with focused market of KY to generate statewide market from various government agencies and understand the difference between ACA and existing insurance polity run by healthcare.gov in Kentucky. Understand Third Party Liability (TPL) as per Kentucky state Medicaid plan. Understand Medicaid budget assignments and financial ledger reporting that includes AR/AP Payment reduction etc.
• Gathered requirements through interviews (group and one - on-one, phone, skype) with users (small business owners) and other major stakeholders (Kentucky government officials), and research existing system Healthcare.gov website and application. SWOT analysis, Risk Assessment and evaluation for Risk Management and Change Management.
• Conducted pre-JAD and JAD sessions and workshops with KY officials, KY-chamber of Commerce officials and other stockholders to gather Business Requirements. Worked with various MCO to setup KY state approved marketplace.
• Understood Obama Care, and KY state eligibility criteria for Medicaid and KCHIP, Business rule and implemented into Use case document, worked to create SSP portal very user friendly to the end user and fully automated portal as backend.
• Created Business Require Document(BRD) and analyzed to Functional Require Documents (FRD), and Software Requirements Specification (SRS)
• Created and edited BRD for Functional and Non-Functional Specifications. Created the Use Cases Diagrams, Activity Diagrams, Sequence Diagrams and created screen design and weir frame using MS Visio.
• Involved in all four phases of the requirements development including Elicitation, Analysis, Specification, Risk assessment and Quality Validation. Involved in SAP Implementation towards business requirements.
• Facilitated Electronic Data Interchange (EDI) and worked on developing the business requirements and use cases for Facets batch processes; automating the claim status entity, and claim status response processes, and Electronic Funds Transfer (EFT). Involved in SAP implementation process, claims payment and financial systems.
• Participated daily Scrum meetings and ensured that project deliverables and milestones were met. Worked on the extraction of HIPAA (5010) EDI Transactions (834 and 820) using the SQL scripts. Worked with Pharmacy and Medical claims, also familiar with EDI 835 and 837 transaction.
• Participated in Quality Assurance (QA) meetings, prepared test plans with detailed test steps, involved in testing and defect tracking. Prepared UAT document and assisted in UAT and regression testing.
• Reviewed, edited the requirements and prepared technical requirement document (TRD) for the Service Verification letter project.
• Conducted the TRD walk through for stakeholders sign off. Involved in user sessions, deployment, production testing and deployments
• Developed Screen Mock-ups/Prototypes to provide demonstration to the Business teams.

Business Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Led an effort to effectively communicate and collaborate with external and internal customers to analyze information needs and capture functional requirements for a Business Process Reengineering (BPR) project.
• Worked independently with users to define concepts, clarify Functional and Non - Functional requirements in order to translate them into application and operational requirements.
• Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into functional requirement document (FRD).
• Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests.
• Collaborated with developers and subject matter experts (SME s) to establish technical vision and analyze tradeoffs between usability and performance needs.
• Clarified issues with developers during efforts to validate designs and functional specifications.
• Provided Business Analysis support and process improvement recommendations and supported the implementation of application enhancement.
• Assisted in developing and documenting Business Requirements, Functional Requirements, and Test Cases for the Loan Origination System (LOS) project.
• Analyzed user needs and determined requirements to anticipate and resolve issues and find solutions by means of automated systems.
• Collaborated with project manager in tracking and managing project development process following the Waterfall based SDLC process.
• Responsible for preparing Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the Software Development Lifecycle (SDLC).