SYNOPSIS

• Solution-oriented and versatile professional offering solid business operations and project management experience. Experienced with both the Software and Systems Development Lifecycle, as well as the PMI Project Management Body of Knowledge and the IIBA Business Analysis Body of Knowledge . Persuasive communicator with engaging relationship style and skills in consultation and fostering positive relationships. Unique ability to communicate with people from diverse professional, ethnic, and socio-economic backgrounds. Work well as a leader or member of cohesive, productive teams. Proven success in fast-paced and challenging environments. Able to use analytical and statistical skills to implement plans as needed in all relevant areas. Specialist in building long-term client relationships and identifying Process Improvement opportunities that drive efficiency and quality. Industry-related experience includes, but not limited to Manufacturing, Healthcare. Logistics, State and Federal Government.

Professional Profile:

• Passionate about increasing quality identifying and correcting policy and procedure problems. Increase productivity through creativity, bringing drive, enthusiasm and an ability to change. Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience. Exceptional supervisory skills. Experienced in hiring, training, motivation and evaluation. Organize work schedules handle purchasing, inventory management and record keeping. Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications. Gifted at identifying and addressing constrains and risks while ensuring compliance with quality guidelines and established timelines. Effective multi-tasker.

TECHNICAL SKILLS

• Software: RequisitePro, ClearCase, CA Clarity PPM, ACT Goldmine, Cyborg, Peopleclick, iSys, Norton, McAfee
• Microsoft: SharePoint, SQL, Visio, MS Project, MS Office, MS Access, Publisher, FrontPage, Windows
• Accounting: Oracle, PeopleSoft, SAP, Great Plains/Dynamics, Open Systems, SBT, Computer Associates, Lawson, Macola
• Methodologies: SDLC, RUP, SWOT

EXPERIENCE

Confidential

Business Analyst

• Responsible for managing, creating, and updating project plans using Microsoft Project and CA Clarity PPM for the Claims Provider Projects at Highmark using the RUP process. Has worked with IBM RequisitePro and ClearCase
• Provide maintenance support and direction, including budget tracking and resource scheduling to project leads and managers.
• Analyze data and processes to provide proactive guidance of delivery schedule and budget shifts.
• Use assorted MS and CA tools to develop flowcharts, pivot tables, and diagrams.
• Responsible for developing processes for budget and schedule tracking.
• Develop and conduct MS and CA Project training to onshore and offshore resources for task/time scheduling and tracking.
• Projects supported using Microsoft Project and CA Clarity PPM:
• Use MS Project to track progress for over a dozen Legacy Modernization and Claims programs. Interface with both managers and consultants. Convert project files and reports into Excel for managers who do not have MS Project. Assist with Requirements, KPI's, QC Milestones, Budget Control, Deliverables, and Scheduling.

Confidential

Business Analysis

• Developed and managed processes for prioritizing IT projects using MS Project and MS Excel.
• Reduced delivery costs by 25 . Coordinated processes for providing current information to end clients for each open project. Responsible for Documentation Management.
• Improved communications between sales and clients help to improve projects on finishing on time and within budget by 33 .
• Developed and managed costing models using quality processes for each project coordinated, saving clients 20-30 in lost productivity.
• Used Visio to create flowcharts and diagrams to map business processes.
• Projects supported using Microsoft Project:
• Used MS Project to track progress for over a dozen Software Development and Infrastructure staffing projects. Interfaced with both managers and consultants. Clients were from the Manufacturing, Healthcare, and Government industries.
• Software projects were primarily in .net technologies. Infrastructure projects were primarily Windows.

Confidential

Senior Resources Consultant

• Developed and analyzed business processes and requirements. Identified, modified, and resolved issues with existing processes.
• Coordinated and managed staffing team projects analyzed and modified process cycle, developed costing model for all projects. Reduced delivery times by 20 .Reduced true costs by 10-20 . Updated tracking documentation in SharePoint.
• Reviewed and modified a use survey for each project, achieving 10-20 savings.
• Performed ongoing vendor negotiations resulting in costs savings up to 50 . Designed and implemented a resources tracking system that resulted in a 100 reduction in missing resources.
• Implemented a tracking process for works in progress that reduced labor and equipment costs by 20 .
• Analyzed and modified staffing practices that reduced the staffing process by 50 . Managed the staffing project for the U.S. Navy that included recruiting 120 personnel. Located and tested qualified candidates. Implemented procedures and negotiated vendor contracts, reducing recruiting web site costs by 70 .
• Projects supported using Microsoft Project:
• Used MS Project to set up and manage over a hundred Software Development projects, over a dozen managed maintenance projects, and several Infrastructure projects. Clients were from the Manufacturing, Healthcare, Logistics, and Government industries.
• Software projects consisted of VB and VB.net, C and C , Java, Cobol, and RPG.
• Applications included SAP, Oracle, Great Plains, and Lawson.
• Infrastructure projects included IBM AS400, IBM and HP Unix, Linux, and Windows.
• Updated managers on a daily basis with progress reports using MS Projects. For those who did not have MS Project, provided status reports through MS Excel.
• Used MS Project to develop and track technical training program for SAP and Oracle resources.
• Scheduled several Business Continuity and Disaster Recovery projects using MS Project.
• Brief exposure to MS Project Server. Light data analyses.

Confidential

Senior Program Consultant

• Managed assignment and tracking of teams to job sites throughout the world. Served multiple locations, managing the processes for obtaining engineering, technical and software resources.
• Assisted in creating a resource forecasting tool, that reduced resource costs by up to 20 .
• Created Work Breakdown Structures to assign task responsibilities, build budgets, and develop schedules.
• Established highly effective communication policies that improved response times by 75 .
• Developed and implemented resource costing model templates in MS Excel for each project. Controlled costs, resulting in 10-20 savings per project.
• Negotiated client and vendor contracts, and secured cost reductions of 20 .
• Accountable for developing forecasting tools to improve scheduling efficiency.
• Created and introduced training requirements ensuring that all staff received an opportunity for professional advancement.
• Projects supported using Microsoft Project:
• Used MS Project to track progress of testing for the UAV proposal for the US Army, resulting in a 7 year, 600 million project win for AAI. Updated Managers on a daily basis with progress reports using MS Projects. For those who did not have MS Project, provided status reports through MS Excel.
• Used MS Project to control and schedule training and recertification for all pilots, to assure they were current, especially when deployed overseas. Coordinated regularly with them and their managers, advising them of expiration dates and new schedules. Minimized fines and lost flying time.

Confidential

Project Support Manager

• Created Work Breakdown Structures to assign task responsibilities, build budgets, and develop schedules.
• Used Visio to develop flowcharts and organizational charts.
• Initiated plan of action resulting in 20 labor cost savings and 10 savings in equipment costs.
• Researched alternative business processes. Responsible for Configuration and Documentation Management.
• Created and introduced strategic business plans for numerous business activities including forecasting, sales and marketing, contracts, SOPs, budgeting, human resources and training ensuring budget compliance at all times. Assisted in the development of technology services educational curriculum.
• Ensured business plans were in compliance with strict budget guidelines.
• Initiated and administered MRP/ERP accounting networks that resulted in more effective distribution of shared information. Implemented checks and balances reduced customer complaints, increased satisfaction.
• Oversaw resume-tracking database. Administered design and creation of two corporate Internet and two corporate Intranet sites.
• Published several client newsletters, as well as procedural manuals for software applications.
• Orchestrated outsourcing program to reduce operating costs by 15-20 .
• Managed sales staff, trained personnel developed company-wide career development, training and certification program achieving an increase in employee morale and a decrease in turnover rates by 20 the first year.
• Introduced and oversaw implementation of sales force automation increased productivity by 20 .
• Coordinated and managed Windows system migrations for a several clients. Created and oversaw software training programs.
• Projects supported using Microsoft Project:
• Used MS Project to track over 50 infrastructure projects, such as adding security, updating servers, installing applications, and setting up Outlook. Clients were from the Manufacturing, Healthcare, Distribution, and Government industries.
• Managed scheduling overlaps and conflicts by providing daily updates, and sending alerts when time frames or budgets were in jeopardy.
• Used MS Project to manage over 40 projects, including building new networks, network upgrades, migrations, application installs and upgrades, and server replacements.
• Controlled scheduling conflicts by having regular status calls with the consultants and managers.
• Used MS Project to manage MRP/ERP support programs.