SUMMARY:

• Extensive experience in project planning, defining scope and deliverables, preparing schedules, estimation and budget management, driving project activities, tracking progress and managing risk.
• Adept in leading teams in matrix environments and coordinating with cross functional groups.
• Ability to properly communicate IT, Engineering, Construction and Project requirements to internal and external customers.
• Over 10+ years of project management for defense and government agencies, construction, telecom, Pharma, manufacturing and IT industries.
• Vendor Selection & Management
• Customer Facing
• Agile Project Methodology
• Strong Problem Solver
• Budgeting & Scheduling
• Manage Client Expectations
• Personable & Presentable
• VAR Specialist
• Network/Security/Cloud
• Effective Team Building
• PMP/PMI Methodology

PROFESSIONAL EXPERIENCE:

Confidential - Iselin, N.J

Sr. IT Project Manager (Consultant)

Responsibilities:

• Tiffany & Co. - Full time onsite PM for 6 months to manage a program of 21 projects, total budget of all projects $2.0MM, some examples:
• Policy Based Internet Routing & Diversity Networks.
• Internet Diversity Kit implementations
• Palo Alto upgrades, installs and firmware upgrades
• Security Rules Analysis removing Any/Any
• World-wide IOS upgrade to Routers, internal switches and stack switches
• Work with CAB process and ticket submission in Service Now; following ITIL
• Utilize Waterfall and Agile methodologies to complete projects
• Work closely with executive management - perform weekly Executive management meetings with progress of all projects, weekly budget recap and issues
• Managed a staff of 10 Confidential consultants; 10 local Tiffany employees and multiple vendors, along with internal PM’s
• Completed all project in time for Tiffany’s mandatory retail freeze
• Install of Puppet and Terraform to be integrated with ServiceNow for the automation of VM servers upon request.
• Full automation with AWS and Azure cloud service, along with on-prem VMware.
• Several projects including:
• Cloud Automation to Azure and AWS,
• Cisco Singlewire implementation to over 10 difference NYC locations
• Cisco Paging System for DHS

Confidential - Parsippany, N.J

IT Project Manager (Consultant)

Responsibilities:

• Work From Home Deployments - development of hardware, software deployment and orchestration of all new work from home transitions. Working closely with Operations, Real Estate, Finance, and IT to move employees from closing offices in GA, NJ, PA, CA, FL, OK and MA. Budgets up to $1MM.
• Cisco Switch and Router Refresh - upgrade and installation of all switches and blades with new Cisco Catalyst 2960 Series.
• Cisco VPN Router Installation - Conversion from Sonicwall Routers to new Cisco ASA-5545X Routers with VPN
• Cisco VPN AnyConnect Implementation - removal of Sonicwall VPN and installation of Cisco AnyConnect client company-wide.
• Avaya UC Voice Implementation - Implementation of upgraded Avaya gateways, servers and phones. Several branch projects from this endeavor also. Budgets up to $2MM. eCommerce/EDI Multiple Projects - Working with application developers onshore and offshore (Russia, India, Ukraine), BA’s and management to develop budgets, Capital approvals, scheduling, and project management of these applications that allow 3rd party insurance and pharmaceutical companies bi-lateral access into computer systems. Over 50 projects to date with budgets up to $150k.
• Data Center Consolidation - transfer of critical company data to a new data center and colo. Budgets up to $500k.
• El Salvador Office Closing - constructed project schedule, budgets, planning to move over 1000 employees off OCCM network. Conversion of accounts, phone system, permissions and hardware to Cognizant. Budget $600k.
• AD Maintenance/Refresh - updating and installing new DC’s across multiple companies acquired and integration into one forest.
• MedFocus M&A / Closing - acquisition of another company into OCCM. Constructed plan, budgets, meetings, etc. to ensure smooth acquisition of company resources and assets into current IT environment. After merger, project moved to phase 2 for the closing of office, moving all IT assets, moving of all data and hardware. Project budget $650k.
• Tampa Office Move - responsible for all project related items for closing and moving from one office center to another across town. Moving of all resources, data center related items, hardware and migration of data to main remote data center. Budget $200k.
• Sharepoint Implementation - Install and configuration of Sharepoint. Worked with BA’s and Developers to draft all User, Functional and Tech Requirements. Integration and upgrade from Sharepoint . Creation of SP Farm and integration into AD.

Confidential - Blue Ash, OH

Project & Technical Account Manager

Responsibilities:

• Citrix Implementation - Citrix VDI, XenApp 7 servers, and Netscaler Implementations.
• Cisco Collaboration Tools - Implementation of Cisco Collaboration and Jabber Tools
• EMC - EMC Isilon, VNX 7500, Data Domain and other EMC products installed
• Symantec’s NetBackup 5320’s and 5330’s.
• Disaster Recovery testing, including worldwide data centers like Japan and China.
• Data and Storage Migration from local data center to and from colocation.
• Cisco 9710 SAN switches; UCS blades and Switch refresh \
• Cisco UCS Blade Upgrade and Install
• Cisco UC VoIP / Collaboration / Cisco BE6000 -installation and move from current legacy phone system.
• VMware VD consolidation and move
• Convergence Technologies, VCE VBlock infrastructure at all clients.
• JDE 9.1 ERP upgrade and implementation including PCI compliance
• Conducted Executive-level, C-suite and other management meetings and communications to introduce new technologies, status meetings and complete sales.
• Monthly billing and invoicing for all project and managed services time.
• Deliver customer requests based on the service level agreement available 24/7/365.
• Develop monthly and quarterly reports for executive management review; including SLA times and misses, amount of tickets opened and closed each month, storage assessments and KPI’s on the Virtual environments.
• Manage SLA’s to ITIL standards; escalate issues to internal SME’s.
• Conduct Sev 1 calls with all parties involved to resolution.
• Utilized clients management systems such as NetSuite, Service Now to track tickets, requests to ensure timely resolution by our help desk.
• Developing team atmosphere to successful project governance; presenting to upper management and executive stakeholders.
• Working in off-hour schedules, weekends, late nights, to accommodate project and stakeholders time zones.

Confidential - Fairfield, N.J

IT & Project Manager (Consultant)

Responsibilities:

• Implement SugarCRM, increased customer retention and sales by 20% moving over 10,000 data records with a $66k budget.
• Office 365 migration from Exchange 2010 server for over 60 users and groups.
• Redesign Company Portal using Agile methodology to develop and implement a new company website and portal, increasing retail sales by $20k in first month.
• Develop process improvement and documentation for IT staff and the external customers to increase efficiency, accelerating customer satisfaction and cut over success.
• Full life cycle project management - Design, Development/Configuration, testing, user testing/acceptance, data migration, implementation, post-implementation transition supportManage projectswithin pre-established parameters of budget, resources and time.
• Set up new Microsoft Network including: Setting up Active Directory, incorporating Exchange On-Line with AD, configuration and installation of SharePoint, VMware ESXi Server for network servers.

Confidential - Mahwah, N.J

Global IT Manager

Responsibilities:

• New E-commerce website and App store app led to increased direct sales to company of $1.3MM opposed to coming in through VAR’s.
• Conversion of the datacenter into a VMware Virtual environment reducing overhead costs by 14%.
• New Help Desk Ticketing System utilizing Spiceworks, increased ticket closure by 25%.
• Salesforce in corporation into company website, customer portal, integration into the ERP, internal ordering and management for inter-office, increasing sales by 10% to $1.3MM in first 2 months.
• Citrix XenApp servers to develop a VDI infrastructure along with Virtual application deployments for GP 2013, Office 2010 Suite, Outlook; better security and access by client offices.
• New manufacturing and distribution warehouse including the upgrade of MS Dynamics Great Plains ERP to version 2013 (MS-SQL), and installation of Accellos WMS with automated distribution by Dematics; increasing efficiency and product to customer by 25%.
• Leader, mentor, trainer, coach and enthusiast of IT Infrastructure Department personnel, consisting of 2 Help Desk personnel and 2 Server/Network engineers, in their .
• Work with internal and external clients to formulate project plans, SOW’s and project scope.
• Visit client sites to work with stakeholders and develop change requests, project plans and look at the infrastructure for proper installation of technology.
• Manage and responsible for large scale critical portfolio projects related to company growth and stability.
• Implemented Amazon’s AWS and Microsoft Azure for cloud Services.
• SQL report writing, SSRS, SQL Scripting, Management Reporter, FRX
• Implemented a second virtualized environment utilizing Microsoft’s built-in Hyper-V on server 2012; installed on dual redundant HP Proliant 380L servers; running 12 virtualized servers for labs and production.
• Installation of Microsoft SCCM 2012 for the maintenance and deployment of security patches.
• Manage portfolio budgets and resources by ensuring costs are in alignment with approved limits, documenting and reporting variances, forecasting and securing resources.
• Identified and mitigated risks by creating risk management plans.
• Drive and Lead customer facing platforms including development of new E-commerce website and web portal for customers; including VAR and Retail order entry, which tied into our ERP; new mobile website and Apps for both iPhone and Android devices. Example: Customer login App that includes Torque charts, order history, nearest location and re-order options.

Confidential - Warwick, N.Y

IT Manager

Responsibilities:

• Manager, Trainer and leader of 7 telecom, IT, and Project Management employees.
• Developed and managed several projects including:
• Transport and Broadband Connections with Level 3 & Time Warner Cable for Internet-$850K
• Knowledge of Telco, power, fiber, towers, RF, reading of construction blueprints from vendors.
• Accountable for the coordinated management of multiple Carrier Services Division related projects and business activities directed toward the integration strategic objectives.
• Delivered weekly project dashboard and status reports; identified and resolved key issues/dependencies and customer impacts while tracking to key Corporate and Functional milestones and tasks.
• Executed and maintained project management processes and disciplines in the areas of project tasks and schedules; quality management; communications management; human resource management; cost management; risk/issue management and change management
• Develop and managed for NOC, ILEC and CLEC capital budgets of up to $5MM and expense budgets up to $2.2MM.