OBJECTIVE:

• Results - driven technical Senior Systems Analyst Consultant with over fifteen years of experience providing client solutions in requirements gathering, project management, SharePoint support, quality assurance, process improvement, data analysis, programming, and technical writing, seeking a remote, fulltime, or long-term position as a Senior Business Analyst in a cross-functional team environment.

SUMMARY:

• Experienced in the financial, telecommunications, engineering, healthcare, government, and non-profit sectors.
• SharePoint team site set up with web parts, content, lists, libraries, and permissions using SharePoint Developer.
• Project management using MS Project and Smartsheet to track project schedules, resources, and dependencies.
• Documentation of system requirements and User Stories for software change requests and new Sprint cycles.
• Quality assurance, software testing, User Acceptance Testing (UAT), and creating test plans.
• SQL querying for data analysis, ad-hoc reporting, troubleshooting, and maintaining data integrity.
• Experienced within all phases of the Software Development Confidential (SDLC), including change management.
• Experience with PMI, Agile/Scrum, Waterfall, CMMI, and Balanced Scorecard methodologies.

TECHNICAL SKILLS:

• SharePoint, Confluence, Team Foundation Service (TFS)
• Oracle SQL Developer, OraExcel, Apex, VMBC, Clarity, WebCSR
• HP Quality Center, Bugzilla, Zendesk
• Confidential Office, Visio, MS Project, Outlook, Word, PowerPoint, Excel Pivot tables, Access
• Data Warehousing, Webfocus, schemas, ad-hoc reporting, SAS, Lotus Notes
• Process Modeling, Use Cases, UML.
• TCP/IP, routers, and basic networking concepts
• Windows 2010, 7, 8, XP, Vista, OS/2
• TSO, 3270, HP-Unix, vi Editor
• Telecom: BOCRIS, DOE, LMOS, TAFI, PVCS
• Google Chrome, Internet Explorer, Safari, Firefox
• Sarbanes-Oxley (SOX)
• HIPAA

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Creating Agile User Stories for an online Loan Management System (LMS) for Sprint Cycle development.
• Maintaining a TFS work backlog tracking spreadsheet for upload into the SharePoint team site.
• Collaborating with Product Management, Development, QA, and Client Services to assist with backlog tickets.
• Updating application documentation stored within the SharePoint enterprise-wide knowledge base.
• Creating TFS tickets to help prioritize the work backlog for new Sprint cycle product enhancement requests.
• Providing maintenance support of the Product Management dedicated test environment site.
• Applications: SharePoint, TFS, Zendesk, Confluence, Excel, Word, Visio, PowerPoint, GoToMeeting, and HipChat.

Senior Business Analyst

Confidential, Miami, FL

Responsibilities:

• Updated system requirements documents stored in the SharePoint team sites for new product releases.
• Facilitated remote requirements gathering sessions with offshore teams to define software business requests.
• Documented current processes and gathered user requirements using Waterfall development methodologies.
• Updated Quality Center for SOX Compliance to track software deliverables for UAT testing and deployment.
• Travelled to the client site in Maine and New Hampshire for status meetings with stakeholders and management.
• Applications: SharePoint, PowerPoint, Excel, Word, Visio, Outlook, HP Quality Center, Webex, and Lync Meeting.

Senior Business Analyst

Confidential Wireless, Miami, FL

Responsibilities:

• Captured, documented, and reported SafeLink wireless customer escalations for tracking and resolution.
• Documented current processes within SafeLink Operations to ensure account information data accuracy.
• Provided ad-hoc querying and reporting for Subscriber Services to implement future best practices.
• Documented as-is problem resolution, processes, and queries to troubleshoot future customer inquiries.
• Applications: OraExcel, Oracle SQL, Word, Outlook, Apex, VMBC, Clarity, WebCSR, and Service Desk.

Business Analyst

Confidential, Fort Lauderdale, FL

Responsibilities:

• Performed Business Intelligence reporting and web analytics support to study usage, changes, and trends.
• Facilitated onshore and offshore requirements and information gathering sessions to capture project status.
• Tracked Key Performance Indicators (KPIs) of web and financial data to prepare weekly and monthly reports.
• Analyzed statistical and financial data, surveys, and reports for LATAM partner customers and subsidiaries.
• Applications: PowerPoint, Excel, PowerPivot, Word, and Outlook.

Business Analyst

Confidential, Melville, NY

Responsibilities:

• Provided statistical data analysis of credit card transaction data as part of the Data Warehouse team.
• Performed SQL data queries to generate ad-hoc reports for statistical analysis to evaluate trends and anomalies.
• Maintained data integrity and provided data analysis to determine route cause of issues.
• Documented software requirements for payment card transaction processing application upgrades.
• Consulted with project managers to set up and track new project requests.
• Updated dashboard reports using Excel Pivot tables to report to stakeholders and business owners.
• Performed unit testing and UAT of software upgrades and fixes.
• Applications: TSO, 3270, Visio 2007, Webfocus, Excel, Word, Outlook, SharePoint, and Acrobat.

Business Analyst

Confidential, Manhattan, NY

Responsibilities:

• Facilitated requirements gathering meetings with department managers to document credit risk processes.
• Documented the as-is Credit Rating business process flows within the U.S. and Commercial Groups.
• Diagrammed swim lane workflows in Visio and uploaded files to the SharePoint department portal.
• Documented the business step-by-step processes and instructions in an end-user manual.
• Conducted gap-analysis reviews to identify process gaps for implementation of best practices.
• Applications: SharePoint, Visio, Windows Vista, Explorer 7, Word, and Acrobat.

Business Analyst

Confidential, Montvale, NJ

Responsibilities:

• Provided project management support for an enterprise-wide SharePoint implementation upgrade.
• Managed portal requests for new web parts, lists, libraries, permissions, and content upgrades.
• Created project schedules to track tasks, resources, and dependencies for the PMO managers.
• Created and implemented content Confidential governance processes to ensure web content compliance.
• Created project scope documents for the Knowledge Managers to determine project feasibility.
• Facilitated status calls with a geographically dispersed project team to track project status.
• Designed wireframe mockups for usability with the Senior Web Designer for web part upgrades.
• Created use cases to accompany supporting business requirements documents.
• Participated in requirements gathering sessions to review business requirements for portal upgrade.
• Applications: SharePoint Designer, MS Project, Visio, Excel, Word, Outlook, PowerPoint, and Access.

Business Analyst

Confidential, North Charleston, SC

Responsibilities:

• Provided process engineering and requirements gathering support to upgrade the Dept. of VA Claims Database.
• Liaised with stakeholders to determine requirements and provide future governance and direction.
• Assisted with daily stand up meetings as a Scrum Master to manage the work backlogs for new Sprint cycles.
• Applications: IBM Rational Team Concert, SharePoint, Word, Excel, and PowerPoint.

Business Analyst

Confidential, North Charleston, SC

Responsibilities:

• Provided SharePoint Administrator support to set up new project team sites, lists, web parts, and work flows.
• Facilitated requirements gathering sessions to capture requirements for a lane gate vetting system.
• Prepared traceability matrices, test plans, and test cases to track and validate requirements.
• Created SharePoint work flows to implement and manage change requests after implementation.
• Applications: SharePoint, Visual Studio Team Test Edition, MS Project, and Excel.

Business Analyst

Confidential, Columbia, SC

Responsibilities:

• Documented requirements, provided software testing, and project management support using HIPAA Standards.
• Worked with third-party, offshore vendors to coordinate and manage outsourced project deliverables.
• Provided daily and ongoing status updates of project plan deliverables for project leads and team members.
• Analyzed and resolved daily customer problems to ensure timely resolutions and fixes.
• Facilitated requirements gathering sessions and joint application development (JAD) sessions.
• Coordinated moves of software builds through all phases of testing through implementation.
• Applications: Windows XP, Novell, MS Project, WebEx, Access, Excel, and Acrobat.

Project Manager

Confidential, Duluth, GA

Responsibilities:

• Designed SharePoint portals and provided support to set up sites, permissions, lists, and libraries.
• Maintained appropriate permissions and access rights for SharePoint users within their team portals.
• Provided project management support in the PMO within a cross-functional matrix team environment.
• Created work breakdown structures, project schedules, and risk reports using PMI/PMBOK best practices.
• Established effective working relationships with stakeholders, developers, and testers.
• Created Dashboard reports to provide high-level snapshots of all enterprise-wide projects.
• Provided review, editing, and updates of business and system requirements.
• Mentored and trained new hires to assist in transitioning to their new roles and responsibilities.
• Applications: MS Project, SharePoint, Word, Excel, Lotus Notes, PowerPoint, Visio, and Acrobat.

Project Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Provided project management support for the PMO using LEAN and Balanced Scorecard methodologies.
• Created project status reports, updates, tracking, and resolution of day-to-day project issues.
• Project liaison to coordinate change requests with stakeholders, end users, and vendors.
• Prepared functional and technical requirements for large-scale enterprise-wide deliverables.
• Facilitated requirements gathering sessions to create business process flows and use cases.
• Provided project management support on several small and large-scale projects within the PMO.
• Facilitated project team meetings to provide project status, reports, and updates.
• Facilitated requirements gathering sessions to capture business needs and processes.
• Provided status updates and reports throughout all phases of the project Confidential .
• Developed high-level, detailed procedure documents, process flows, charts, and diagrams.
• Created budget expense reports to manage and track project expenditures.
• Prepared Confidential and development material and presentations to facilitate classroom training.
• Applications: MS Project, SharePoint, Visio, Word, Excel, PowerPoint, Acrobat, and Access.

Licensed Sales Agent

Confidential, Atlanta, GA

Responsibilities:

• Provided transaction, consultation, and negotiation for buyers, sellers, and investors.
• Provided sales and consulting services for first time buyers, investors, and executive clients.
• Negotiated client contracts and provided representation for clients in their real estate transactions.
• Licensed GRI, Graduate Realtor designation.

Business Analyst

Confidential, Roswell, GA

Responsibilities:

• Project team lead assigned to create documentation for a web-based digital media program.
• Facilitated requirements gathering sessions with SMEs to create BRD and SRS documents.
• Acted as a project liaison to communicate project plan deliverables between departments.
• Documented business process flows, use cases, functional, and technical requirements.
• Developed user guides, technical support manuals, and online help for web-based applications.
• Executed test scripts and created test plans using black box testing scenarios.
• Reported and escalated issues and defects to designated ownership groups and developers.
• Applications: MS Project, Visio, Word, Excel, Access, XML, Java Swing, Bugzilla, RoboHelp, and HTML.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Provided Level II call center support to troubleshoot proprietary telephony applications and networks.
• Created problem tickets using Remedy software for call center ticketing, tracking, and resolution.
• Provided technical support of ISDN and broadband networks.
• Project liaison for technical and non-technical users, SMEs, and developers to develop test plans.
• Provided classroom training for new employees to troubleshoot proprietary UNIX applications.
• Performed defect tracking, status, and progress reporting of all incoming bugs and issues.
• Updated online troubleshooting documentation to ensure ISO 9001 compliance.
• Applications: Word, Excel, Visio, Remedy, BOCRIS, TN3270, DOE, LMOS, and TAFI.

Programmer

Confidential, Miami, FL

Responsibilities:

• Provided SAS programming support for data analysis and data validation for clinical trial studies.
• Managed data definitions and database schemas for data coordinators and data entry personnel.
• Created data null reports for clinical trials to report to the Food and Drug Administration.
• Applications: SAS, Word, Excel, PowerPoint, Visio, and Acrobat.