IT Service Asset and Configuration Management Resume

SUMMARY:

Dedicated IT professional with sound business acumen and over 20 years of experience managing IT assets, personnel and services in challenging IT environments. Extensive ITSM experience, to include IT service delivery. Expertise in IT asset management (ITAM), to include software asset and license management (SAM and SLM), IT contract negotiation, contract analysis and vendor management.
IT Service Management
ITIL Service Design and Transition Processes
IT and Business Processes (Lean IT & COBIT 5)
IT Asset Management, to include Software Asset & Licensing Management
Technology Planning & Implementation
Team Building & Leadership

PROFESSIONAL EXPERIENCE:

Confidential

IT Service Asset and Configuration Management

Responsibilities:

Established the SACM process area by using both the NIST Cybersecurity Framework and ITSM/ITIL principles, integrated it with IT service management, which resulted in a trusted SACM process and CMDB that provided IT leaders with the insight needed to make IT operations decisions with confidence.
Improved and aligned ITAM processes into an efficient and cohesive end - to-end IT Asset Management lifecycle process and integrated them with ITSM; providing IT leadership with both a financial and an operational understanding of Confidential IT assets and services
Improved the delivery time and quality of IT solutions and services by revamping the IT Service Delivery process area through the alignment of ITIL and ITSM principles, which resulted in a streamlined and efficient process for the demand, design and delivery of IT solutions.

Confidential

IT Asset Management Process Owner

Responsibilities:

Established the IT Asset Management practice and aligned disparate activities under one lifecycle process area, making the process area efficient and useable for reporting purposes
Encapsulated the ITAM Project within an operating model and aligned to the NIST Cybersecurity Framework using COBIT 5 processes to delineate and align IT asset processes

Confidential

IT Asset Management Co-Process Owner

Responsibilities:

Expanded the role of ITAM Program discipline to the IT planning and design areas, allowing leadership to better plan for hardware and software expenses
Created and improved multiple ITAM processes that affect data quality and accuracy
Enhanced software cost accountability processes which lead to $10 million in cost avoidance
Created processes for software requests and tracking that simplified and streamlined previous processes, improving the purchase, delivery and accounting of software

Confidential

Various ITSM and ITAM Management

Responsibilities:

Spearheaded software vendor selection process and user- needs-assessments that reduced software spend and improved vendor servicing of contracts
Coordinated licensing agreements that reduced the need for software licenses, reducing software spend on licenses and maintenance
Enhanced IT service asset management and cost accountability by implementing internal and external industry-leading ITSM and ITAM practices; efforts led to $2 million cost savings
Eliminated software cost-avoidance of over $400,000 for fiscal year 2014
Implemented process improvements which resulted in reduced incident resolution time
Recognized with The Bronze Star Medal for exceptional leadership and technical abilities in support of Operation Enduring Freedom, while serving as base communications officer